Support Desk Analyst
5 days ago
Coventry
Support Desk AnalystMeriden, West MidlandsPermanentUp to £26,000 pa (depending on experience)Full time, Monday to Friday - office basedBenefits of the Support Desk Analyst role: 33 days holiday including bank holidays, pension scheme and free on-site parking.Please note this is an office-based Support Desk Analyst role in Meriden with no option to work from home.Are you a Support Desk Analyst who enjoys helping people and fixing problems? If you like being the go-to person when something isn’t working and take pride in finding solutions, this could be a great move for you.Pertemps, the UK’s largest independent recruitment agency, is looking for a reliable and approachable Support Desk Analyst to join their IT team. This is a great opportunity for a Support Desk Analyst who wants to build on their experience in a busy environment where no two days are the same.What you’ll be doing as a Support Desk Analyst: • Acting as the first point of contact for all IT support queries across the business, • Logging, categorising and prioritising tickets through the helpdesk system, • Troubleshooting hardware, software, access and basic network issues, • Providing first-line support for Microsoft Office, Windows and business systems, • Managing user accounts including password resets, access and permissions, • Supporting new starters and leavers with account setup, equipment and access, • Escalating more complex issues with clear and accurate information, • Monitoring and progressing tickets to meet agreed response times, • Supporting laptops, mobiles and other IT equipment, • Assisting with system updates, patches and general maintenance, • Maintaining accurate ticket notes and contributing to support documentationWhat we’re looking for:, • Previous experience working as a Support Desk Analyst or in a similar first-line IT support role, • Experience working in a service desk environment, managing and updating tickets, • Good understanding of Windows, Microsoft Office and general IT systems, • Experience with user account management (password resets, permissions, access), • Basic knowledge of networking or VPN connectivity issues, • Familiarity with ticketing systems and ideally ITIL-based processes, • Strong communication skills with the ability to explain technical issues clearly, • A calm, professional and helpful approach when dealing with users, • Good organisation skills with the ability to manage multiple tickets at once, • A methodical approach to troubleshooting and following processes, • Awareness of data protection and handling sensitive information appropriatelyIt would be a bonus if you have:, • ITIL Foundation or similar, • Experience supporting multiple sites or remote users, • Exposure to cloud systems or business applicationsIf you’re a Support Desk Analyst who enjoys being part of a supportive team and wants a role where you can build your skills and gain more exposure, this could be a great opportunity. Apply today!