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The restaurants & QSR Manager leads all day-to-day operations of a retail trade venue, driving exceptional guest experiences, tight control of commercial performance, and the development of a highly engaged, service led team. You will: · Deliver a brilliantly executed guest experience through fast, safe, friendly service and consistent product quality. · Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation. · Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. · Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. Guest Experience & Service Leadership • Own the full guest experience within the Restaurant or QSR venue, ensuring speed, quality and friendliness of service during all trade patterns., • Actively manage guest flow to reduce queue times and maintain a lively, well organised environment., • Ensure consistency of product delivery across all categories, • Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible., • Be highly visible during peak trading to support, coach, and solve issues in real time. Commercial, Stock & Business Performance • Full accountability for stock results, including:, • stock yield performance, • line checks, • waste reduction, • stock rotation & product care, • cash variances, • Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss., • Contribute ideas to increase sales: premiumisation, product placement, seasonal activation, and upsell training., • Working with the productivity team, support in the delivery of labour plans aligned to forecasted demand, improving productivity without compromising service., • Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing., • Drive the profitability of the venue through margins, SPH, ATV, and effective promotions. Team Leadership, Culture & Development • Create clear, measurable objectives for Assistant Managers that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience., • Lead and develop a positive, high-performing team through coaching, recognition, and hands-on guidance., • Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations)., • Conduct meaningful 1:1s, PDPs, performance reviews and use real time feedback to support development., • Role-model Butlin’s Values and Leadership Behaviours at all times., • Build a multiskilled team capable of flexing across the resort to meet guest volume and business need., • Actively improve team retention through recognition, support, development opportunities and open communication. Operational Excellence, Safety & Compliance • Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing., • Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene., • Maintain full audit readiness across:, • bar cleanliness and organisation, • food safety, • H&S and COSHH, • security, cash handling and stock holding, • brand standards, • Lead venue opening/closing routines and complete daily operational checks., • Escalate risks appropriately and own corrective actions. Cross Resort Collaboration & Leadership • Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance., • Support other venues and departments when operational needs shift Championing Butlin’s Team member plus modelling optimisation labour alongside other resort leaders. · Demonstrable leadership experience within a high volume hospitality environment. · Strong understanding of F&B, stock controls and food quality standards · Proven commercial acumen with experience delivering stock yield targets and improving financial performance. · Experience working with multiskilled teams in fast paced, high volume operations. · Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence. · Skilled in rota planning, forecasting and managing labour to demand. · Confident communicator who can influence, motivate, and adapt quickly to changing needs. · Strong problem solver with the ability to stay calm and lead during pressured trading periods. · Demonstratable experience of leading teams to success, this includes proficiency in: o Managing performance. o Coaching team. o Delivering team training. o Setting standards and role modelling this behaviour. o Problem solving o Providing feedback. o Communicate business goals and objectives and support team to achieve these targets. Able to manage multiple priorities and can adapt quickly to changing requirements. · Guest NPS (overall, speed of service, quality of serve) · eNPS & team engagement · Stock yield %, stock loss, line variances, waste & compliance · Revenue growth, SPH, Bserve volumes & category sales mix · P&L delivery vs. budget · RPRPRT – Right People, Right Place, Right Time · Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

This isn’t just a bar management role — it’s your chance to take the reins of three of our most iconic, high‑energy venues and bring them to life every single day. As our Bars Manager, you’ll be at the heart of the action, leading the teams behind Studio 36 (our flagship entertainment venue where headline acts perform), Jellyfish (our stylish cocktail lounge), and Skyline Bar (the beating heart of our famous Skyline Pavilion). If you thrive in fast‑paced environments, love creating unforgettable guest moments, and have the passion to lead large, dynamic teams, this role puts you right where the magic happens. You’ll set the tone, drive the atmosphere, and make sure every drink poured, every interaction delivered, and every shift run feels exceptional. You will: • Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality., • Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation., • Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance., • Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments., • Guest NPS (overall, speed of service, quality of serve), • eNPS & team engagement, • Stock yield %, stock loss, line variances, waste & compliance, • Revenue growth, SPH, Bserve volumes & category sales mix, • P&L delivery vs. budget, • Payroll management & labour productivity, • RPRPRT – Right People, Right Place, Right Time, • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls), • Team retention & development progress Guest Experience & Service Leadership (WET Focused) • Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns., • Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment., • Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves)., • Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible., • Be highly visible during peak trading to support, coach, and solve issues in real time. Commercial, Stock & Business Performance, • Full accountability for stock results, including:, • stock yield performance, • line checks, • waste reduction, • stock rotation & product care, • safe cellar management, • cash variances, • Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss., • Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training., • Deliver labour plans aligned to forecasted demand, improving productivity without compromising service., • Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing., • Drive the profitability of the bar through margins, SPH, ATV, and effective promotions. Team Leadership, Culture & Development, • Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience., • Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance., • Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations)., • Conduct meaningful 1:1s, PDPs, performance reviews and use realtime feedback to support development., • Role-model Butlin’s Values and Leadership Behaviours at all times., • Build a multiskilled team capable of flexing across the resort to meet guest volume and business need., • Actively improve team retention through recognition, support, development opportunities and open communication. Operational Excellence, Safety & Compliance, • Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing., • Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene., • Maintain full audit readiness across:, • bar cleanliness and organisation, • food safety, • H&S and COSHH, • security, cash handling and stock holding, • brand standards, • Lead venue opening/closing routines and complete daily operational checks., • Escalate risks appropriately and own corrective actions. Cross Resort Collaboration & Leadership, • Work closely with Central Commercial & Procurement to align on product range, price changes and yield objectives., • Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance., • Support other venues and departments when operational needs shift, • Championing Butlin’s Team member plus modelling optimisation labour alongside other resort leaders., • Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment., • Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing., • Proven commercial acumen with experience delivering stock yield targets and improving financial performance., • Experience working with multiskilled teams in fast paced, high-volume operations., • Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence., • Skilled in rota planning, forecasting and managing labour to demand., • Confident communicator who can influence, motivate, and adapt quickly to changing needs., • Strong problem solver with the ability to stay calm and lead during pressured trading periods., • Demonstratable experience of leading teams to success, this includes proficiency in:, • Managing performance., • Coaching team., • Delivering team training., • Setting standards and role modelling this behaviour., • Problem solving, • Providing feedback., • Communicate business goals and objectives and support team to achieve these targets., • Able to manage multiple priorities and can adapt quickly to changing requirements. Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality., • Implement operational and commercial plans provided by the Manager to support venue performance., • Support stock controls, cellar routines, product care and compliance standards., • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance., • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. Operational Delivery • Manage the daily operation of the venue, ensuring smooth and efficient service., • Deliver a high-quality, consistent guest experience., • Ensure the venue is fully prepared for service, including staffing, stock and presentation., • Monitor service flow and resolve issues quickly., • Work closely with kitchen teams to ensure timely and accurate food delivery. Team Leadership • Recruit, lead, coach and develop the team., • Create rotas aligned to occupancy, demand and budget, ensuring maximum productivity., • Set clear expectations and manage performance effectively., • Conduct briefings and ensure team communication is clear., • Manage employee relations issues in line with policy., • Promote a positive, inclusive and high-performance culture. Guest Experience • Ensure excellent service standards and guest engagement., • Handle guest queries and complaints professionally., • Monitor feedback and implement improvements., • Ensure accessibility and family-friendly service standards., • Be visible on the floor during key service periods. Financial & Commercial Management • Manage labour costs in line with daily budget and forecast., • Monitor sales performance and identify opportunities to grow revenue., • Control stock levels, waste and ordering processes., • Support delivery of promotions, upselling and revenue initiatives., • Ensure accurate cash handling and financial compliance. Health, Safety & Compliance • Ensure compliance with food safety and hygiene regulations., • Maintain high standards of cleanliness and presentation., • Ensure all risk assessments and procedures are followed., • Manage allergen processes and guest safety., • Ensure licensing and legal requirements are met., • Support audits and inspections. Planning & Collaboration • Work closely with Retail, Entertainment and Operations teams., • Support resort-wide events and peak periods., • Plan for seasonal changes and occupancy levels., • Coordinate with suppliers and central teams., • Support new menu or concept launches, • Experience managing or supervising a restaurant or high-volume F&B venue, • Strong team leadership and people management skills, • Experience managing rotas, labour and budgets, • Strong understanding of food safety and compliance, • Excellent guest service skills, • Ability to work in a fast-paced environment, • Strong organisational and communication skills Desirable • Experience in holiday parks, resorts or high-volume venues, • Personal licence holder, • Guest satisfaction/NPS, • Revenue and spend per head, • Labour cost vs budget, • Food safety audit scores, • Speed of service, • Team engagement and retention, • Stock/waste control Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

The Assistant Satellite Shops Manager supports the day‑to‑day operation of multiple retail outlets across the resort, ensuring the consistent delivery of the plans, standards and processes set by the Satellite Shops Manager. You will take accountability for leading the venues in their absence, ensuring exceptional guest experience, strong operational execution and safe, well‑presented retail environments. You will: • Support the performance of a diverse retail portfolio including toys, sweets, merchandise, photography sales and equipment hire., • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager., • Drive accurate stock routines, loss prevention standards and product availability across all outlets., • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager., • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily., • Support queue management, service flow and guest interactions during peak periods., • Provide hands‑on coaching on the shop floor, modelling positive, friendly and helpful service., • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including:, • stock integrity checks, • waste logging, • product rotation, • loss prevention routines, • accurate scanning & till operations, • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager., • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas., • Ensure labour plans created by the Manager are deployed correctly on shift., • Support rota preparation, payroll accuracy and real‑time staffing decisions., • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations., • Deliver on‑shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention., • Support 1:1s, PDPs, performance conversations and succession planning as directed., • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience., • Role‑model Butlin’s Values and Leadership Behaviours at all times., • Help develop a multi‑skilled team capable of working across all retail outlets., • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements., • Support robust cash handling processes, including floats, safe checks, variances and escalation., • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas., • Ensure hire shop equipment is safely logged, checked, cleaned and documented., • Complete daily opening/closing routines and escalate risks promptly., • Take full accountability for safe operations during the Satellite Shops Manager’s absence. Cross‑Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution., • Partner with Loss Prevention to support variance control and shrink reduction., • Collaborate with Entertainment and Guest Operations for photography support at resort events., • Share best practice with peers across the resort and support cross‑venue needs during peak periods., • Support wider resort operations including arrivals and large‑scale trading surges., • Experience in a retail, photo retail, gift, toys, sweets or convenience environment., • Understanding of stock processes, loss prevention routines and retail standards., • Willingness to learn photo retail processes and hire shop procedures., • Experience supervising shifts, coaching others or leading small teams., • Strong communication skills with the ability to motivate and support team members., • Ability to stay calm, organised and effective during busy trading periods., • Problem‑solving skills with a hands‑on, proactive approach., • Ability to prioritise effectively across multiple venues and adapt to fast‑changing needs., • Guest NPS & retail shopping experience, • eNPS & team engagement, • Sales growth & category mix support, • Stock loss %, waste %, scanning accuracy & stock integrity, • Hire shop compliance, equipment handling & damage reduction, • Photo package sales & conversion support, • Labour productivity & on‑shift deployment accuracy, • RPRPRT – Right People, Right Place, Right Time, • Audit & compliance results, • Team retention & development support Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

Description The restaurants & QSR Manager leads all day-to-day operations of a retail trade venue, driving exceptional guest experiences, tight control of commercial performance, and the development of a highly engaged, service led team. You will: · Deliver a brilliantly executed guest experience through fast, safe, friendly service and consistent product quality. · Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation. · Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. · Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. Key Responsibilities Guest Experience & Service Leadership Own the full guest experience within the Restaurant or QSR venue, ensuring speed, quality and friendliness of service during all trade patterns. Actively manage guest flow to reduce queue times and maintain a lively, well organised environment. Ensure consistency of product delivery across all categories Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. Be highly visible during peak trading to support, coach, and solve issues in real time. Commercial, Stock & Business Performance Full accountability for stock results, including: stock yield performance line checks waste reduction stock rotation & product care cash variances Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss. Contribute ideas to increase sales: premiumisation, product placement, seasonal activation, and upsell training. Working with the productivity team, support in the delivery of labour plans aligned to forecasted demand, improving productivity without compromising service. Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing. Drive the profitability of the venue through margins, SPH, ATV, and effective promotions. Team Leadership, Culture & Development Create clear, measurable objectives for Assistant Managers that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience. Lead and develop a positive, high-performing team through coaching, recognition, and hands-on guidance. Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations). Conduct meaningful 1:1s, PDPs, performance reviews and use real time feedback to support development. Role-model Butlin's Values and Leadership Behaviours at all times. Build a multiskilled team capable of flexing across the resort to meet guest volume and business need. Actively improve team retention through recognition, support, development opportunities and open communication. Operational Excellence, Safety & Compliance Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing. Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. Maintain full audit readiness across: bar cleanliness and organisation food safety H&S and COSHH security, cash handling and stock holding brand standards Lead venue opening/closing routines and complete daily operational checks. Escalate risks appropriately and own corrective actions. Cross Resort Collaboration & Leadership Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance. Support other venues and departments when operational needs shift Championing Butlin's Team member plus modelling optimisation labour alongside other resort leaders. Skills, Knowledge & Expertise · Demonstrable leadership experience within a high volume hospitality environment. · Strong understanding of F&B, stock controls and food quality standards · Proven commercial acumen with experience delivering stock yield targets and improving financial performance. · Experience working with multiskilled teams in fast paced, high volume operations. · Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence. · Skilled in rota planning, forecasting and managing labour to demand. · Confident communicator who can influence, motivate, and adapt quickly to changing needs. · Strong problem solver with the ability to stay calm and lead during pressured trading periods. · Demonstratable experience of leading teams to success, this includes proficiency in: o Managing performance. o Coaching team. o Delivering team training. o Setting standards and role modelling this behaviour. o Problem solving o Providing feedback. o Communicate business goals and objectives and support team to achieve these targets. Able to manage multiple priorities and can adapt quickly to changing requirements. KPI · Guest NPS (overall, speed of service, quality of serve) · eNPS & team engagement · Stock yield %, stock loss, line variances, waste & compliance · Revenue growth, SPH, Bserve volumes & category sales mix · P&L delivery vs. budget · RPRPRT – Right People, Right Place, Right Time · Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in! TPBN1_UKTJ

Description The Assistant Satellite Shops Manager supports the day-to-day operation of multiple retail outlets across the resort, ensuring the consistent delivery of the plans, standards and processes set by the Satellite Shops Manager. You will take accountability for leading the venues in their absence, ensuring exceptional guest experience, strong operational execution and safe, well-presented retail environments. You will: • Support the performance of a diverse retail portfolio including toys, sweets, merchandise, photography sales and equipment hire. • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. Key Responsibilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands-on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager. • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. • Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real-time staffing decisions. • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on-shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role-model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi-skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Ensure hire shop equipment is safely logged, checked, cleaned and documented. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross-Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross-venue needs during peak periods. • Support wider resort operations including arrivals and large-scale trading surges. Skills, Knowledge & Expertise • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem-solving skills with a hands-on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast-changing needs. KPI's • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Hire shop compliance, equipment handling & damage reduction • Photo package sales & conversion support • Labour productivity & on-shift deployment accuracy • RPRPRT – Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in! TPBN1_UKTJ

Description The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. Key Responsibilities Operational Delivery Manage the daily operation of the venue, ensuring smooth and efficient service. Deliver a high-quality, consistent guest experience. Ensure the venue is fully prepared for service, including staffing, stock and presentation. Monitor service flow and resolve issues quickly. Work closely with kitchen teams to ensure timely and accurate food delivery. Team Leadership Recruit, lead, coach and develop the team. Create rotas aligned to occupancy, demand and budget, ensuring maximum productivity. Set clear expectations and manage performance effectively. Conduct briefings and ensure team communication is clear. Manage employee relations issues in line with policy. Promote a positive, inclusive and high-performance culture. Guest Experience Ensure excellent service standards and guest engagement. Handle guest queries and complaints professionally. Monitor feedback and implement improvements. Ensure accessibility and family-friendly service standards. Be visible on the floor during key service periods. Financial & Commercial Management Manage labour costs in line with daily budget and forecast. Monitor sales performance and identify opportunities to grow revenue. Control stock levels, waste and ordering processes. Support delivery of promotions, upselling and revenue initiatives. Ensure accurate cash handling and financial compliance. Health, Safety & Compliance Ensure compliance with food safety and hygiene regulations. Maintain high standards of cleanliness and presentation. Ensure all risk assessments and procedures are followed. Manage allergen processes and guest safety. Ensure licensing and legal requirements are met. Support audits and inspections. Planning & Collaboration Work closely with Retail, Entertainment and Operations teams. Support resort-wide events and peak periods. Plan for seasonal changes and occupancy levels. Coordinate with suppliers and central teams. Support new menu or concept launches Skills, Knowledge & Expertise Experience managing or supervising a restaurant or high-volume F&B venue Strong team leadership and people management skills Experience managing rotas, labour and budgets Strong understanding of food safety and compliance Excellent guest service skills Ability to work in a fast-paced environment Strong organisational and communication skills Desirable Experience in holiday parks, resorts or high-volume venues Personal licence holder KPI's Guest satisfaction/NPS Revenue and spend per head Labour cost vs budget Food safety audit scores Speed of service Team engagement and retention Stock/waste control About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in! TPBN1_UKTJ

Heron Foods is seeking a Duty Manager in the UK to lead the store floor, mentor the team, and uphold excellent customer service.

Salary: £13 per hour Hours: 27 hours per week Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast-paced, rewarding environment. • Discounts: 10% off at both Heron Foods and B&M stores., • Personal Growth: Access to career development programs like ‘Future Flyers.’, • Wellbeing Support: 24/7 GP access for you and your family, and free confidential support., • Recognition & More: From long-service rewards to exclusive discounts and a host of extras. As a Duty Manager, you’ll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will include: • Leading and motivating the team to deliver exceptional results., • Ensuring high standards of customer service and resolving queries effectively., • Maintaining a clean, well-presented, and fully stocked store., • Driving sales and profitability by managing performance and efficiency., • Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and, • closes). Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done. You’ll thrive in a lively environment where your leadership makes a real impact. We’re seeking individuals who bring: • Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail setting. • Strong leadership skills with the ability to motivate and inspire a team., • Exceptional organisational abilities and a passion for customer service., • A proactive, energetic approach to managing a dynamic retail environment. This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front-Line Manager, or Floor Manager. If you’ve worked in any of these roles—or are ready to step up into one—this Duty Manager position at Heron Foods could be your ideal next move. At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer. Up to £13 per hour (inclusive of enhancement when performing management duties) Up to £12.71 per hour (depending on age) #J-18808-Ljbffr

18 hour contract You could recommend the paint set that helps someone discover their inner artist. The book that inspires a future author. The game that brings a family together. Or the puzzle book that reconnects someone with a treasured memory. You never know what future outcomes your customer interaction might spark, or who someone might become. With your passion and our products, you’ll help people discover new interests, explore their creativity, find a new hobby or reconnect with something they once loved. The unseen possibilities are limitless - and it all starts with you. As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience. You’ll help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence. You’ll be a role model for the team - motivating, coaching, and ensuring every shift runs smoothly. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team. Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity, or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors. Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way, whatever the environment, where ever you are. You help build trust, brand awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors. • Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets., • Take ownership of key operational areas such as stock management, merchandising, and compliance., • Lead by example on the shop floor, setting high standards for service, presentation, and teamwork., • Coach and develop team members, providing feedback and support to help them grow., • Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations., • Support recruitment, onboarding, and training of new team members., • Monitor store performance and contribute ideas to improve sales and efficiency., • Ensure health & safety, cash handling, and loss prevention procedures are followed., • Foster a positive, inclusive, and high-performing team culture., • Experience in a supervisory or team leadership role within retail or customer service., • Strong communication and interpersonal skills., • Confident in leading a team and making decisions., • Organised and able to manage multiple priorities., • Customer-focused with a passion for delivering great service., • Flexible and reliable, with a hands-on approach., • Experience in a high-volume or value retail environment., • Familiarity with retail systems and reporting tools., • Experience supporting recruitment, training, or performance management. As a great leader with wonderful people skills, you'll create a team that's more than just co-workers — it's a team. • Inspire and motivate your team in line with our employer brand, values, behaviours and purpose., • Lead your team to reach their potential and steer your store to break records and get in the spotlight., • Work collaboratively with support departments and peers. If somethings not quite right, provide quality constructive feedback so we can work as a team to get it right!, • But let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there, • 25% Colleague Discount! - Plus, exclusive Double Discount days!, • MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!, • Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay., • Holiday – 33 days, including bank holidays. Plus, your holiday allowance increases with long service., • Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you., • Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!, • Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!, • 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!, • Healthcare Cash Plan – To support your everyday healthcare costs., • And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. To inspire reading, learning, creativity and play. We are Crafty | Smart with what we've got. We are Caring | Heart in every action. We are Can-do | Energy that gets it done. At The Works, we’re proud to have an inclusive culture where everyone can feel able to be themselves. Our roles are open to everyone, and we particularly welcome applications from people and communities that are under‑re‑… We’re open to conversations about working hours and flexible working and, where possible, we’ll try to support this. If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We’ll be happy to explore what support may help. #J-18808-Ljbffr

We’ve got a fantastic opportunity for a Pharmacy Manager to join our store team, delivering essential care, advice, and prescriptions to our local community. At Morrisons Pharmacy, we take a holistic approach to healthy living - it’s just natural for us. With our focus on the freshness and goodness of our food, our in-store pharmacies are a logical next step in helping our customers look after themselves, inside and out. Reporting to the Store Manager, you will have every opportunity to lead and shape your service and put it right at the heart of the store. Our Pharmacy Managers are responsible for the following: • Leading your team with care you will emphasise the importance of clinical governance and investing time in training your colleagues., • Proactively driving pharmacy sales, services, and profitability in a cost-effective and safe way, making sure we always adhere to legal, ethical, and company requirements., • Manage individual staff competence and team performance, bringing out the best in everyone while implementing and sharing best practices across the department., • Focus on day-to-day operations as well as medium-term strategy, regularly auditing our services, systems, records, and standards to ensure we’re always delivering the very best for our community., • GPhC fees paid, • Generous holiday entitlement, • Discretionary bonus scheme, • 15% discount in our supermarkets and convenience stores from the day you join us, • Additional 10% discount card for a friend or family member, • Genuine career progression and development opportunities - read more about our Leadership School here, • Subsidised in-store cafe or shop floor ranges, • Free parking, • Competitive pension and life assurance, • Healthcare / Wellbeing benefits including Aviva Digital GP, • 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more, • Optional payroll charity donations, • A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave We have an enhanced benefits package available to suitable candidates, including a relocation allowance or a welcome package where applicable. Please reach out to us for more information. Morrisons Pharmacies offer colleagues a high level of working flexibility and control over their work rotas. This enables routine overlap periods with other pharmacists on duty, for consistency of patient care and colleague development. We’re looking for a passionate, qualified Pharmacy Manager who combines clinical expertise with great leadership skills and a warm, compassionate approach. You'll be the kind of person who has: • Pharmacy qualifications and registration: Holds a recognised Pharmacy degree and active membership with the General Pharmaceutical Council (GPhC)., • Proven team management experience: Confident leading, supporting, and developing a pharmacy team, managing workloads effectively and getting the best out of your colleagues., • A caring attitude: Takes a practical, hands‑on approach to running the pharmacy, resolving customer queries comfortably and efficiently.. Please note: All Pharmacy Managers joining Morrisons will need to complete an enhanced DBS check (which we will organise and cover for you) before starting work with us. #J-18808-Ljbffr

We’re looking for passionate, energetic Managers and Supervisors to lead our restaurants, bars and dining venues. If you’re someone who loves developing people, thrives in a fast-paced environment and leads by example we’d love to hear from you. Whether you’re and experienced Supervisor ready to take their next step or an established Manager looking for a new challenge, you’ll play a key role in delivering the best experiences for our guests across our busy resort venues. • Managing one of our busy resort venues – from one of our many seated restaurants, buffets, bars or entertainment venues, • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality., • Implement operational and commercial plans provided by the Manager to support venue performance., • Support stock controls, cellar routines, product care and compliance standards., • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance., • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment., • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership., • Deliver induction, on shift coaching and training to new and existing team members., • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing., • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager., • Create clear daily and weekly objectives for Shift Managers to support operational delivery., • Role model Butlin’s Values and Leadership Behaviours at all times., • Help build a multiskilled team capable of flexing across the resort through championing Team member plus., • Support retention by fostering a positive, supportive and inclusive working environment. Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in! #J-18808-Ljbffr

You'll be responsible for: Leading and supporting the team on the shop floor Driving sales and supporting the team to achieve KPIs and targets Delivering an excellent customer experience Coaching and motivating team members Supporting the Store Manager and Assistant Manager with the day-to-day runni

B&M Retail Sunderland is seeking a Floor Manager to lead the shop floor with energy and decisiveness.

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Love retail? Thrive in a fast-paced environment? Ready to step up and run the show on the shop floor?. You'll take ownership of the shop floor, driving performance, supporting your team, and delivering a great customer experience every day. Take charge of the shop floor, keeping standards high and c

Floor Manager, Supervisor, Team Leader or Senior Sales Assistant. Supporting the Store Manager and Assistant Manager with the day-to-day running of the store. Floor Manager, Supervisor, Team Leader, Senior Sales Assistant or similar.

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Seeking a Restaurant Floor Manager for Castle Hotel in Windsor, starting June 2026.

The Hiring Manager will review your application.

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Working closely with your Hotel Manager, you’ll take full ownership of the kitchen – from food quality to hygiene.

Accommodation Cleaner Part Time - Skegness.Ready to be the secret ingredient in a perfect holiday?.Every week, thousands of families head to Butlin's for an unforgettable break, and their journey truly begins the moment they step into their holiday home.As an Accommodation Cleaner, you aren't just p

Referral Bonus of €450 for referring pizza chefs and €1150 for referring managers.

Taking responsibility when the Store Manager or Assistant Manager isn't present.

The successful candidate will carry out the cleaning function on floors, furniture, fixtures, fittings, sanitary areas, walls etc.

You will be the visible leader on the gym and pool floor, making sure operational standards are flawless and keeping the team motivated and smiling. You will step in to handle member complaints and solve practical problems on the spot, ensuring the club's reputation stays top tier even when the mana

These shifts usually happen when the building is quiet, working independently alongside a manager.

This is a hands-on leadership role where you will support the Night Manager by running the overnight audit, securing the building, and jumping in to serve drinks or check in weary guests, all while keeping your team motivated and focused until dawn. You will assist with rotas to manage wage costs, t

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services.Successful applicants will be required to complete the relevant safeguarding checks.Join Us as a Senior Support Worker.The National Autistic Society helps create a wor

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For any queries regarding this advert, please contact Emma Stanley, hiring manager, at.

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RECRUITMENTiQ is working in partnership with alocal government authority to assist in their search for aRefuse and Recycling Team Leader (HGV Refuse driver) in Malvern.You will be an experienced team leader and supervise a collection team and be responsible for allocated vehicles and other resources

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Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.At Turning Point, we support people with Learning Disabilities across England.As a Support Worker, you will make a real difference to residents' lives as you improve their daily living

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Your key responsibilities may include: Ensuring all deliveries are checked and stored promptly and correctly Supervising a team, creating a positive environment where the team feel welcomed and supported Being a responsible key holder Assisting with weekly bookwork and any other duties that are nece

Description Find out more about this role by reading the information below, then apply to be considered.The Role Ready to be the secret ingredient in a perfect holiday? Every week, thousands of families head to Butlins for an unforgettable break, and their journey truly begins the moment they step i

Are you are looking for your next social care role, want to use your experience and get that feel-good reward? If so, then we would love to hear from you! Support Worker - Full Time 39 Hours Rainham, Kent £25,845 per annum + £1,800 per annum on completion of probation & assessment Shift patterns �