2nd Line IT Support & Field Engineer
15 days ago
Liverpool
2nd Line IT Support & Field Engineer | Office-Based (Liverpool) + Regular Customer Site Travel | £30,000 – £34,000 DOE & Great Benefits | Full UK Driving Licence Essential \n Not your average Helpdesk role. \n We need a 2nd Line IT Support & Field Engineer who's just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network. \n You'll own problems end-to-end, work independently, and have real say in front of customers. \n IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role. \n What You'll Be Doing \n\n • Resolving escalated 2nd-line tickets — hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi\n, • Attending customer sites for reactive fixes, installs and infrastructure projects\n, • Installing/replacing PCs, printers, access points, switches, firewalls and routers\n, • Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets\n, • Keeping documentation, network diagrams and handover notes sharp\n, • Covering the field rota during busy periods, holidays and sickness\n\n What You'll Bring \n\n • 2nd-line support, infrastructure or MSP engineering experience\n, • Strong Windows troubleshooting + hands-on Microsoft 365 admin\n, • Active Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledge\n, • Experience installing and terminating Cat5e/Cat6 cabling and network kit\n, • Confidence attending sites independently, with strong customer-facing skills\n, • Full UK driving licence (essential)\n\n Bonus: MSP background, UniFi/Fortinet/SonicWall/DrayTek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certs. \n What's In It For You \n\n • £30,000–£34,000 DOE\n, • Genuine variety — no two weeks the same\n, • Real progression toward a senior infrastructure/field-project role\n, • Supportive, growing technical team\n\n What’s Next \n If you have the enthusiasm and skillset to hit the ground running on this 2 Line IT Support & Field Engineer position, we would love to hear from you. APPLY NOW for immediate consideration.