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Trabajos head receptionist en Reino Unido

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  • Head Receptionist
    Head Receptionist
    hace 8 días
    £17–£21 por hora
    Jornada completa
    London

    Overview We are seeking a confident, charismatic, and professional Head Receptionist to join our front-of-house team. This role is ideal for individuals who thrive in upscale, fast-paced environments and have experience in late-night venues such as members’ clubs, cocktail bars, or nightlife settings. As the first point of contact, you will play a key role in delivering an exceptional guest experience while maintaining the highest standards of service, discretion, and professionalism. Reporting Line Reports directly to the Head of Reservations Works closely with the Guest Relations Executive to ensure a seamless and elevated guest experience Key Responsibilities Lead and manage the reception team, ensuring smooth day-to-day operations Oversee guest arrivals, reservations, and guest list management Provide a warm, polished, and memorable welcome to all guests Handle VIP guests and members with discretion and professionalism Maintain a strong presence at the front desk, especially during peak and late-night hours Train, mentor, and develop reception staff to uphold service standards Manage staffing schedules, shift planning, and team performance Liaise with the Head of Reservations and Guest Relations Executive to align on bookings, guest preferences, and service delivery Work collaboratively with security, management, and floor staff to ensure seamless service Handle guest inquiries, feedback, and complaints effectively and professionally Ensure the reception area is always presented to the highest standard Requirements Proven experience in a reception or host role within upscale or nightlife venues Previous experience in a management or supervisory role is essential Demonstrated ability to lead, motivate, and manage a team Strong interpersonal and communication skills Confident, charismatic, and well-presented Ability to remain calm under pressure in a fast-paced environment Flexible availability, including evenings and late nights High level of professionalism and discretion Desirable Skills Experience with booking/reservation systems Background in luxury hospitality or members’ clubs Strong organisational and multitasking abilities What We Offer Competitive salary Opportunity to work in a dynamic and prestigious environment Career growth and development opportunities Supportive and energetic team culture

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