Receptionist – Head Office
3 days ago
City of London
Job Title: Receptionist – Head Office Location: Planet Education Network (PEN) – Head Office Salary: £28,000 per annum (pro-rata) Employment Type: Part Time - On-Site (Saturday – Sunday: 8:30am – 4:30pm and Monday – Tuesday: 5:00pm – 9:00pm) About Planet Education Network (PEN) Planet Education Network (PEN) is a dynamic and growing organisation dedicated to supporting the delivery of high-quality education. Our Head Office serves as the operational hub for internal teams, external stakeholders, and student-facing services. We are committed to maintaining a professional, welcoming environment that reflects our values of integrity, service, and excellence. Role Overview We are looking for a professional, organised, and approachable Receptionist to join our Head Office team. As the first point of contact for visitors, staff, and students, the Receptionist plays a key role in ensuring a smooth and efficient front-of-house operation. This position also involves light administrative duties, meeting room coordination, stock control, and general support to senior management. Key Responsibilities Reception & Visitor Management • Greet all visitors, students, and staff in a courteous and professional manner., • Manage incoming calls and emails, redirect queries as appropriate., • Maintain a clean, organised, and welcoming reception area., • Issue visitor passes and monitors access in line with security protocols. Student Direction & Access • Provide students with clear directions to their assigned university floor or department., • Offer general guidance on finding the correct office, classroom, or course-related area., • Ensure students sign in where required and have appropriate access. Meeting Room & Office Coordination • Manage bookings and setup of meeting rooms., • Ensure rooms are clean, well-equipped, and ready for use., • Assist with meeting logistics including refreshments and materials when needed. Support to Senior Management • Provide basic administrative support including document handling, scheduling assistance, and internal coordination., • Maintain professionalism and discretion when handling sensitive information. Stock & Supplies Management • Monitor stock levels of office supplies, stationery, and refreshments., • Keep accurate inventory records and manage replenishments efficiently. General Administrative Support • Perform routine administrative duties such as photocopying, scanning, filing, and data entry., • Support internal communications and assist with organising office events or staff meetings., • Coordinate courier services and incoming/outgoing mail. Health, Safety & Office Compliance • Ensure compliance with health and safety procedures in reception and shared spaces., • Report any facilities issues or safety concerns to the appropriate department., • Support emergency and evacuation protocols when necessary. Candidate Requirements Essential • Previous experience in a receptionist minimum 1 year, administrative, or customer-facing role., • Excellent verbal and written communication skills., • Strong interpersonal skills with a professional and friendly approach., • Highly organised with good time management and attention to detail., • Proficient in Microsoft Office (Word, Outlook, Excel)., • Ability to handle multiple tasks efficiently in a fast-paced office environment., • Professional appearance and attitude. Desirable • Experience in an educational or corporate setting., • Familiarity with basic front-desk systems and visitor protocols. What We Offer • A professional and supportive working environment., • A key role within a respected and growing organisation., • Opportunities for growth and development. Benefits • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness)