Head of Support Services
21 days ago
New Addington
Head of Support Services Salary £70,000 pa Full-time | Senior Leadership Role We are seeking an experienced Head of Support Services to provide strategic and operational leadership across HR, Payroll, and Recruitment within a regulated healthcare environment. This senior role is pivotal in ensuring compliant, efficient, and data-driven people services that support safe staffing, strong colleague experience, and high-performing operations. Reporting to the Managing Director, you will lead and develop multi-disciplinary teams, drive workforce strategy, and ensure robust governance across people operations. You will act as a trusted advisor to senior leaders and the Board, supporting organisational growth, workforce stability, and continuous improvement. Key Responsibilities Lead HR, Payroll, and Recruitment functions, setting clear objectives and service standards Develop and deliver a people operations strategy aligned to business goals Oversee complex employee relations casework and ensure legal compliance Lead end-to-end recruitment strategy, ensuring safe recruitment and audit readiness Provide senior oversight of payroll accuracy, controls, and statutory compliance Establish people data dashboards and workforce reporting (turnover, absence, time-to-hire, etc.) Drive process improvement, system effectiveness, and multi-site standardisation Partner with Finance, Operational Leaders, and the Board on workforce planning...