Software Support Agent
20 days ago
Watford
AsaCustomerSupportAgent,youwillrepresentZellisCustomerSupportininternalandexternalcustomerinteractions,deliveringexceptionalserviceandtechnicalexpertise.Youwilldemonstratekeytechnicalandoperationalskillsinamulti-channelenvironment,focusingonprovidingthebestpossiblesolutionsupportforourcustomerbase.Acustomer-firstapproachisessential,placingcustomersatisfactionattheheartofeverythingyoudo. Inadditiontostrongtechnicalcapability,weareparticularlyinterestedincandidateswithpayrollexpertiseorexperienceinHR/payrolloperations.Thisknowledgewillhelpbridgethegapbetweentechnologyandpayrollprocesses,ensuringwedeliveraccurate,efficient,andcompliantsolutionsforourcustomers. Youwillinteractwithvariedcustomerpersonas,includingHRandpayrollmanagers,financemanagers,systemadministrators,ITprofessionals,andinternalZelliscolleaguestodiagnoseandresolvesolutionissues. Responsibilities • Demonstratekeytechnicalandoperationalskillsfortherole,forexamplesupportingandresolvingissueswithZellisSolutions,includingElementsuite,Everyday,ResourceLink,MyView,HCMcloud/AIR,includingissueswithconfiguration,payelements,usersecurity,organisationandjobstructures., • Contributetowardsteamgoalsandobjectives,includingSLAs,KPIs,CustomerbrandNPSandemployeeengagementeNPS., • Investigateanddiagnosedataissuesfordatastructures., • Progress,ownandmanagecasestoresolution,adheringtooperationaloutcomesandServiceLeveltargetsandkeepingtheCusto...