Social & Digital Account Manager
19 hours ago
City of London
We’re not just another health communications agency. We’re a multi-expertise collective of strategists, creatives, and problem-solvers - built for clients that refuse to settle. For clients ready to break through today’s complex health challenges, we’re the ones who make it happen. Fast, frictionless, and future-ready, we break down traditional communications siloes, and craft solutions that are always audience and creative-first. With the unprecedented disruption taking place in our industry today, we don’t believe in formulas: No communications stone left unturned, no opportunity wasted, just smart, integrated communications built for the modern world. Summary of Our Role As a Social & Digital Account Manager, you'll play a central role in delivering high‑quality digital and social communications for our healthcare clients. Reporting into the Head of Social & Digital, you’ll be the engine that keeps projects running smoothly, supporting day‑to‑day account delivery, shaping digital strategies, and building trusted relationships with both clients and internal teams. You’ll bring a passion for healthcare communications, a deep understanding of digital platforms, omnichannel strategies and tactics, and a proactive, solutions‑focused mindset. Over time, you’ll take full ownership of projects, develop strategic capabilities, and contribute to the evolving digital excellence of our team. The role is full-time, permanent and hybrid with 3 days per week in our vibrant London office at King’s Cross. What You Can Expect to Be Doing: Account & Client Management • Oversee day‑to‑day delivery of digital and social tactics across client programmes., • Manage digital advertising activations, tracking, and performance evaluation., • Lead social listening and insights workstreams., • Provide clear briefs and direction to junior team members while supporting their development., • Keep clients informed with regular updates, recommendations, and progress reports., • Maintain and grow relationships with both clients and third‑party partners. Communications & Content • Contribute to the strategic planning of client communications programmes., • Build knowledge of healthcare media and advise on appropriate targeting., • Develop relationships with industry experts, KOLs, and HCPs to enhance campaign impact., • Generate high‑quality content for multiple platforms and audiences including medical, client, social, and media., • Support senior colleagues in developing proposals and presenting at client meetings. Financial & Operational Excellence • Support senior team members with budgeting, forecasting, and account profitability., • Track budgets, manage invoicing, and minimise over‑servicing., • Build understanding of the NHS, global healthcare systems, regulatory codes (ABPI, PAGB, MHRA), and the pharmaceutical environment., • Stay current on healthcare industry developments and competitor activity. This Role Could Be a Great Fit for You If… • You’re an experienced Account Manager with a background in digital and social healthcare communications and have worked on omnichannel campaigns., • You’re confident using major digital advertising platforms like Google Ads Manager, Facebook Business Manager, LinkedIn Campaign Manager, TikTok Ads, and more., • You’re a strong communicator - clear, concise, and confident across written and verbal formats., • You thrive in a fast‑paced environment and can juggle multiple projects while maintaining high standards., • You’re collaborative, organised, solutions‑oriented, and eager to grow.