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It help desk jobs in United Kingdom

  • Assistant General Manager
    Assistant General Manager
    3 days ago
    $50000 yearly
    Full-time
    London

    Bat & Ball Covent Garden – Deputy General Manager - Competitive Socialising | Live Sport | Cocktails | Games & Good Times Welcome to Bat & Ball Covent Garden, where great hospitality meets a little healthy competition! Right in the heart of London's buzzing West End, we're not your average bar. Think ping pong, interactive darts, shuffleboard, pool, karaoke, live sport, banging burgers, stone-baked pizzas and cocktails that keep the good times rolling. From after-work drinks and corporate parties to packed-out weekends, live DJs and big sporting events, there's never a dull moment at Bat & Ball. We're all about bringing people together, creating unforgettable experiences and delivering brilliant hospitality with a whole lot of personality. And now we're looking for a Deputy General Manager who's ready to step up, bring the energy and help lead the team at one of London's most exciting competitive socialising venues. The Role As our Deputy General Manager, you'll be right at the heart of the action, working alongside the General Manager to keep everything running smoothly while making sure every guest has an experience worth coming back for. This isn't a role for someone who likes sitting behind a desk. We want a hands-on leader who thrives in a fast-paced environment, knows how to get the best out of their team and understands that great hospitality and commercial success go hand in hand. You'll be responsible for: • Supporting the General Manager with the day-to-day running of a busy, high-volume venue., • Leading, motivating and developing a fantastic team that delivers exceptional hospitality every time., • Driving sales, managing costs and helping the business smash its targets., • Overseeing everything from busy weekend services and live sporting events to large-scale parties and corporate bookings., • Maintaining excellent operational standards across the bar, kitchen, gaming areas and guest experience., • Taking ownership of the venue in the General Manager's absence, ensuring everything runs like clockwork., • Creating an energetic, positive working environment where the team works hard, has fun and takes pride in what they do. Who We're Looking For We're after someone who brings just as much personality as they do experience. You'll love hospitality, understand the excitement of competitive socialising and know how to balance delivering an incredible guest experience with running a commercially successful business. You'll be someone who: • Has previous experience as a Deputy General Manager or a strong Assistant General Manager ready to take the next step., • Thrives in a high-volume, fast-paced hospitality environment, ideally with experience in late-night venues, bars or competitive socialising., • Is a natural leader who can inspire, coach and develop a team while keeping the atmosphere fun and engaging., • Has strong commercial awareness, understands the numbers and knows how to drive revenue while managing labour and operational costs., • Is confident managing busy services, large group bookings, events and late-night trade., • Has a genuine passion for brilliant food, great drinks, entertainment and delivering unforgettable guest experiences., • Isn't afraid to roll up their sleeves, lead from the front and get stuck in when things get busy. Most importantly, you'll bring the energy, enthusiasm and ambition to help take Bat & Ball Covent Garden to the next level. What's in It for You? At Urban Pubs & Bars, we believe great people deserve great opportunities. We're a growing hospitality group with a collection of fantastic pubs, bars and restaurants across London, and we're passionate about developing our people from within. Here's what you can look forward to: • Competitive salary and bonus opportunities., • Genuine career progression and development opportunities across our growing group., • 30% discount on food and drinks across our pubs, bars and restaurants., • Fantastic staff parties, trips and team events., • Access to our Employee Assistance Programme and wellbeing support., • The opportunity to work with a brilliant team in one of London's most exciting hospitality venues. Ready to Get in the Game? If you're an ambitious hospitality leader who loves a buzzing atmosphere, thrives on a challenge and knows how to deliver great experiences while driving a successful business, we want to hear from you. Come and help us bring the energy, lead the team and keep the good times rolling at Bat & Ball Covent Garden. Apply now and take your next step with Urban Pubs & Bars!

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  • Host - NEW OPENING
    Host - NEW OPENING
    6 days ago
    £15.51–£16.51 hourly
    Full-time
    London

    Host - Lenny's - MJMK Restaurants KOL · Fonda · AngloThai · Luso · Casa do Frango · New Openings (2 Michelin stars, World's 50 Best Restaurants) £15.50 to £16.50 per hour (dependent on experience) Location: Henrietta Street, Covent Garden, site based, WC2E, London Lenny's is a new pizzeria on Henrietta Street in Covent Garden, from Max Lewis and MJMK Restaurants. The result of Max's extensive travels to New Haven, Connecticut, it is built around pizzas that are crispy, chewy and charred, a revival of his much-loved pop-up now finding a permanent home in the heart of Covent Garden. We're building the opening team now. We're looking for a Host to be the first and last face guests see at Lenny's, setting the tone for every visit from the moment they walk through the door. You'll manage the welcome, the wait and the walk to the table with warmth and confidence. This role suits someone naturally warm, organised and calm under pressure, who enjoys being the face of a busy restaurant. You'll work closely with the Reception Manager to keep the book moving and the door running smoothly. This is a hands-on role for someone ready to help build something from the ground up. Key Responsibilities • Welcome every guest warmly and manage the flow of arrivals throughout service., • Manage the reservations book and walk-ins to make the best use of every table., • Seat guests promptly, keeping wait times clear and communicated., • Handle phone and online enquiries, bookings and cancellations., • Support the Guest Relations Manager with large parties and VIP requests., • Keep the entrance and waiting area tidy, welcoming and organised., • Say a genuine goodbye to every guest as they leave. What We're Looking For We're looking for someone who loves being the face of a restaurant and thrives on making people feel welcome. You will bring: • A warm, confident manner and genuine enthusiasm for hospitality., • Experience working on a busy reception, host stand or front desk., • Confidence using reservations systems such as SevenRooms., • Excellent organisational skills and a calm head under pressure., • A sharp memory for names, faces and guest preferences., • Clear, friendly communication with guests and the wider team., • Flexibility to work evenings, weekends and festive periods. What We Offer • 50% team discount across all MJMK restaurants., • Up to £500 team referral bonus., • Opportunity to grow within one of London's most ambitious hospitality groups., • Enhanced maternity and paternity pay after one year with us., • Extra day's holiday every year you're with us, up to 5 extra days., • Mental health and well-being assistance via Hospitality Action, offering free advice and counselling., • Enhanced pension contributions after 5 years with us., • Anniversary scheme reward for every year you're with us. About MJMK Restaurants MJMK Restaurants owns and operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin star and been named one of the World's 50 Best Restaurants. 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair, our second collaboration with Santiago Lastra, and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025. We're building ambitious restaurant brands with a focus on quality, creativity and guest experience, and we're just getting started.

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