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Head of Fundraising and Communications

3 days ago

London

Location: Office-based (currently Bethnal Green, likely to be Euston from Sept 2026) with some home working. Salary/job band: £56,463 (for 36 hrs) or PTE Team: Fundraising & Communications Contract type: Permanent Hours: 28-36 hrs per week Reports to: Director Line manages: Fundraising co-managers, communications manager Purpose of role To plan and oversee QSA’s income generation and communications work. To strategically support the success of QSA as part of the leadership team. Role overview This is a linchpin role for QSA. We are looking for a hard-working, experienced and creative fundraiser. Our head of fundraising & communications oversees all of our income generation portfolio, including charitable trusts, public bodies, individual giving, and fundraising events. Above all, we are looking for a candidate who believes in QSA’s mission and values, who can convey this passion through our fundraising and communications. We recognise that the current fundraising climate is challenging. As a charity, we have a sizable and engaged network of supporters and an excellent reputation for delivering innovative services. The head of fundraising & communications is also responsible for overseeing QSA’s communications output, ensuring we build great relationships and successfully share our impact, stories and expertise across a variety of channels. This is an exciting opportunity to build up a broad experience base in communications. Our approach to this work is centred in an ethical storytelling mindset. Our work has a national profile and we’re keen to maintain our reputation and our media presence. Our head of fundraising & communications will also join the leadership team, working closely with the head of finance, the head of services and the director. This is a tight knit group with the purpose of supporting the longer term and strategic work of QSA. You will be welcomed into a wider team at QSA that is enthusiastic, expert, and highly committed to social justice. We are proud of our ability to collaborate successfully and to celebrate one another’s success. About Quaker Social Action (QSA) Quaker Social Action’s mission is twofold. We enable people on low incomes to seek solutions to the issues affecting their lives. We listen and respond to the needs of communities and run practical, sustainable and collaborative projects. Secondly, we share our learning where we see the potential to bring benefit to communities outside of our own – by running professional training, and by speaking truth to power to seek structural change. Our services include crisis support for those unable to afford funerals; practical support for people experiencing homelessness, such as a mobile library and a community kitchen space; and free mindfulness and wellbeing programmes. QSA has a rich 150-year history with roots in the Quaker movement. Our work is still guided by Quaker values like Truth and Justice, and we are proud of our place within the Quaker community. At the same time, there is nothing religious about our work: our services, jobs and volunteering roles are open to all. “The advice and support was beyond beneficial. As a family we were just above the threshold for getting any financial support and at a very difficult time already, money worries was the last thing we needed.” • Down to Earth funeral costs helpline caller Duties & responsibilities Income generation • To design and develop a fundraising strategy for QSA, incorporating a wide range of approaches, including statutory sources, charitable trusts, individual donations, legacies, earned income from training, and event fundraising., • To set clear targets based on previous trends, and realistic aspirations for growth., • To ensure all fundraising activity sits within the required legislative framework and complies with best practice, especially regarding donor consent., • To ensure accurate financial information is presented within fundraising materials., • To ensure that QSA fundraising applications are supported by up-to-date evidence of need, gained from relevant research and policy developments., • To ensure that QSA fundraising applications are supported by up-to-date evidence of impact, gained from internal monitoring systems., • To identify and lead major funding applications., • To build strong and warm relationships with funders and donors of QSA., • To ensure QSA is compliant with all grants and contracts and provides accurate and timely monitoring reports back to funders., • To design and develop a communications and marketing strategy for QSA, incorporating a wide range of approaches across a number of appropriate channels and platforms., • To understand best practice in charity communications and marketing and use this to promote the work of QSA., • To manage QSA’s approach to reputational risk through our communications output., • To oversee the development of the content, structure and key messages of QSA’s online communications channels; specifically our website, email marketing and varied social media platforms., • To oversee the digital marketing development of QSA, ensuring we have clear systems and protocols to analyse, track, measure and review our output., • To understand the benefit of and risks of using AI in our fundraising and comms output and to be part of the strategic leadership around emerging best practice., • To oversee diverse and evolving ways to communicate, using podcasts, videos, data, photos as well as high quality copy., • To oversee media relations and protocols for media engagement for QSA., • To develop proactive and strategic communications responses very quickly or under pressure to manage situations of risk or opportunity for QSA., • To oversee and develop the QSA brand, ensuring it communicates our core purpose and is consistent with our values., • To work collaboratively with the leadership team to support the strategic development of QSA. To provide materials that support QSA’s trustees to undertake their governance tasks., • To work alongside the head of finance to provide accurate and timely quarterly reports for the trustees’ finance & fundraising committee., • With the head of finance, to be responsible for regular reconciliation of finance and fundraising records and for annual audit processes., • To work within, and actively promote, the policies and procedures of QSA., • Any other duties as appropriate to the role, as agreed by the QSA director. “I feel the service from these marvellous book fans and their very committed, caring staff are an essential…I use them twice a week every week. Please may they continue.” • Visitor to Turn a Corner mobile library for people experiencing homelessness. Person specification Experience • Significant experience of charity fundraising from a wide range of sources, especially charitable trusts and individual donors., • Ability to write creative and engaging copy for a range of different audiences., • Knowledge of differing funding streams suitable for an anti-poverty charity – i.e. trusts, statutory sources, corporate support, individuals, legacies., • Knowledge of a range of communications channels and platforms and of the best ways for a charity to utilise these., • Exceptional ability to prioritise workload and accurately deliver work to deadline., • Demonstrates inner resilience, and ambition to deliver work of the highest standard., • Ability to be flexible and have a ‘hands-on’ attitude when required., • Commitment to and understanding of the role of equity, diversity and inclusion, in the workplace and in service provision., • A willingness to work within a Quaker ethos, as clarified by the mission of QSA. Main terms and conditions of employment • QSA uses the local government pay scales for salaries. Your salary will be on NJC scale point 41-44, which starts at £56,463 (including London weighting) for a full-time/36 hours post. All appointments are made at bottom of scale., • This is a permanent position., • This post can be offered as a role to be worked between four and five days per week, so 28 hours to 36 hours per week. We pride ourselves on our flexible working practices., • Leave entitlement for a full-time post is 25 days per year, plus 8 bank holidays, with the leave year running from January to December. This increases by 2 days after 3 years of service and a further 3 days after 5 years of service. QSA closes between Christmas and New Year and days falling within this period are not taken from your leave entitlement., • QSA pays an additional 6% of salary into the QSA group personal pension, with a 2% staff contributory element., • We have probationary periods of six months and the period of notice is 1 week during the probationary period and 8 weeks on its completion., • QSA has a union recognition agreement with Unite although staff are welcome to join any trade union or none., • This is a hybrid role. We see the benefits of being in the office with colleagues on a regular basis, and consider 2-3 days per week in person to be ideal for this role., • The successful candidate will be required to obtain a basic DBS check. The Rehabilitation of Offenders Act applies. “It was what I was looking for. The way they deliver the sessions makes it feel inclusive and non-judgemental. Participating online, the energy felt tranquil.” • Audrey, online attendee of our This Way Up mindfulness and coaching course Being a diverse and inclusive organisation is very important to us. We’re particularly focused on three elements of this: lived experience of poverty; race & heritage; and disability. We actively encourage applications from candidates of diverse cultures, perspectives and lived experiences. We hope that you find this job pack and our recruitment process clear and welcoming. Please let us know if this is not the case. We want to do recruitment well and feedback really helps. Thank you for your interest in this role.

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