High street kensington jobs in United Kingdom

Supervisor at Bottega 35 – Tuscan Dining in Kensington Bottega 35, part of Emerald Hospitality Group, is a Tuscan-inspired Italian restaurant in the heart of Kensington. We are looking for a passionate Supervisor to join our team and deliver unforgettable guest experiences. What we offer • Competitive pay + tips and incentive programs, • Holiday package with your birthday guaranteed off, • Free staff meals + uniform provided, • Professional training and clear opportunities to progress within Emerald Hospitality Group, • A welcoming, team-driven atmosphere in a stylish Kensington setting What we’re looking for • Experience in hospitality, passion and a positive attitude are key, • A strong team player who thrives in a fast-paced environment, • Commitment to excellence and warm hospitality Apply today and become part of our family at Bottega 35.

We're looking for a Drinks Runner to join our front of house team at The Ivy High Street Kensington . A Runner is an entry level position that will give you valuable insight and experience into the hospitality industry. The pace is fast and the standards are high, but if you are passionate and a quick learner, it can be the start of a great career. You will: • Assist waiters in serving food and beverages to guests, • Carry food to guests, ensuring the area is cleared after, • Help set up the restaurant for service, • Support the chefs to ensure they are prepared for service What’s in it for you? As well as a chance to add one of the world’s most prestigious names to your CV, you’ll get: • Top class training – before the job and on the job, plus opportunities to progress, • Excellent staff meals, served exactly as they are to guests, • A generous staff discount at all of our Ivy Collection restaurants nationwide, • Lots of great benefits including free uniform, cycle to work scheme and savings on things like gym membership and cinema tickets, • Reward programmes recognising employee longevity and recognising those who promote us as an employer of choice, • A great work-life balance and plenty of opportunities to socialise with your team outside the workplace, • External support in partnership with the charity, Hospitality in Action - providing access to legal care, financial support & personal advice The Ivy Collection Who are we? All Ivy Collection restaurants have been designed to deliver the memorable experience that is synonymous with The Ivy’s unique style, extending the magic of our celebrated West Street venue to handpicked locations across London, the UK and Ireland. Open seven days a week and offering all day dining, from breakfast to dinner with lunch, brunch and afternoon tea in between, means everyone has the chance to enjoy a little taste of The Ivy’s glamour, whatever the occasion.

About: Zen Dog Club | The Canine Concierge. Luxury dog lifestyle management. We provide private, members-only services that support and enhance the clients dog’s overall well being. From scenic off-lead walks and spa-level grooming to chauffeur transport, expert training, and full-spectrum wellness support, including nutrition, supplements, and veterinary appointments managed on the client’s behalf. We handle every detail with precision, care, and discretion. We support clients in London’s most prestigious areas, such as Mayfair, Knightsbridge, and Kensington. The Role: We’re looking for an experienced, confident sales representative to promote our luxury canine lifestyle services on a commission-only basis. The role involves direct engagement with high-end dog owners, concierges, and key local contacts, helping to grow our exclusive membership base. This is a flexible role with a minimum commitment of 2 days per week and occasional Saturday team meet-ups. Key Responsibilities: • Door-to-door and face-to-face outreach in high-end neighbourhoods, • Distributing leaflets and business cards in local parks, • Engaging with concierges and luxury residences, • Occasional telephone outreach to warm or referred leads, • Representing the brand professionally at all times Commission Structure: • Earn 10% of the annual membership value per client signed, • Commission paid in three equal monthly instalments, • Example: £2,000/month client = £24,000/year → £2,400 commission (£800/month for 3 months), • Full commission paid by month three, assuming client retention Required Experience: • Proven sales experience, • Comfortable selling to high-net-worth clients or within luxury/lifestyle sectors, • Professional, polished, and confident communicator, • Able to build trust and rapport quickly with discerning clientele, • Experience in property, hospitality, concierge, wellness, or pet-related services is a bonus. What You’ll Get: • Flexible working in prestigious locations, • High commission potential, • Weekly team meet-ups and ongoing support, • The opportunity to represent a standout brand in luxury pet care

Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a confident Waiter to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands. Benefits & Rewards: 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. 'Refer a Friend' bonuses. Career Development and Training, including Apprenticeships. Free food and drinks to the same standard that we serve our guests when you are working. Extra holiday allowance for length of service, up to 5 extra days after 5 years. You can take your Birthday as a day off - Guaranteed! Cycle to Work Scheme. Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as Waiter involves providing a quick, friendly, and professional service at all times. You are able to confidently share your knowledge and recommendations of the menu to our guests and ensure they have the very best Ivy experience when they visit us. About you: You are positive and responsive to our guest’s needs and exceed expectations when it comes to service delivery. You are a team player who delights in being professional and well-mannered with both guests and team members. About us: We know how to have a good time – we love what we do. The key ingredient to our success is our dedicated, talented people – and we love nothing more than to help them to flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service. It’s the Ivy way.

Caffe concerto is urgently looking for waiters/waitresses & baristas to join in our traditional restaurants in central London. As a waiter/waitress, you’ll discover how to use your charm and attention to detail to deliver the guest experience. Working in our restaurant you will ensure that your guests are comfortable by providing a seamless service with a personal touch through breakfast, lunch, afternoon tea, dinner. In return, our waiter/waitress will receive an industry-leading pay package of up to 37K per year this includes your basic pay and service charge based on a 48 hours 6 days work per week Rota. incredible opportunity for career progression and the training to make sure you succeed and grow while you are working with us. extra benefits of work with us: • 50% staff discounts in all our venues even on your days off for you and up to 3 more members of your family., • flexible time table., • annual 28 days paid holidays., • learning and development opportunities, • Positive attitude, • Experience is required., • Must have the stamina to work full time and flexible busy shifts., • Possess basic math skills and have the ability to operate a cash register, • Be able to communicate and understand the English language(s) with our customers, • Enjoy working around customers.

Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a confident Senior Receptionist to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands. Benefits & Rewards: 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. 'Refer a Friend' bonuses. Career Development and Training, including Apprenticeships. Free food and drinks to the same standard that we serve our guests when you are working. Extra holiday allowance for length of service, up to 5 extra days after 5 years. You can take your Birthday as a day off - Guaranteed! Cycle to Work Scheme. Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as Senior involves providing a quick, friendly, and professional service at all times. You are able to confidently share your knowledge and recommendations of the menu to our guests and ensure they have the very best Ivy experience when they visit us. About you: You are positive and responsive to our guest’s needs and exceed expectations when it comes to service delivery. You are a team player who delights in being professional and well-mannered with both guests and team members. About us: We know how to have a good time – we love what we do. The key ingredient to our success is our dedicated, talented people – and we love nothing more than to help them to flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service. It’s the Ivy way. Please also attached your CV with application

We are a friendly and professional team looking for a Toilet Attendant that is eager to learn and have fun while working! Our aim to offer you a career path to learn, grow and enjoy. We offer a solid career progression across our fast-growing restaurant group, all supported by innovative trainings. We have many benefits including sales incentive, bonuses, amazon vouchers, discounts across all our restaurants, and premium drink gifts.

Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! We are now looking for team players who are outgoing and have a positive spirit! We would like you to be outgoing, pay attention to detail and solve problems with a smile! Key responsibilities:  Extend a warm welcome to guests.  Share your food knowledge with guests to assist in their choices.  Handle payment transactions.  Manage stock efficiently to reduce wastage and report shortages.  Maintain cleanliness and order in your area.  Adhere to daily cleaning schedules.  Uphold high standards in appearance, uniform, punctuality, and conduct.  Safely store and rotate deliveries (FIFO).  Prepare salads as required, etc. Your Benefits:  A generous 50% discount at any Urban Greens location.  Enjoy a complimentary meal during your shift.  Uniforms will be provided.  You'll have the benefit of 28 days of annual leave.  Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you.

hello we are looking for a kitchen porter to work full time .anyone intrested please can apply.

The Greyhound in High Street Kensington is looking for a passionate and hands-on Team Leader to join our front-of-house crew. As Team Leader, you’ll be supporting the management team to keep the pub running smoothly — leading shifts, motivating the team, and making sure every guest leaves with a smile. What you’ll do: Lead and support the team during busy shifts Deliver outstanding service and create a welcoming atmosphere Handle opening/closing duties, cashing up, and compliance checks Train, support, and motivate new team members Help drive sales and maintain high standards across the pub What we’re looking for: Previous hospitality or supervisory experience A positive attitude and great communication skills Confidence leading a team in a fast-paced environment Passion for pubs, people, and great service What you’ll get: Competitive pay & tips Full training and development through Greene King Discounts across Greene King pubs & restaurants Opportunities to progress your career If you’re ready to take the next step and be part of one of Kensington’s favourite pubs, apply now and join The Greyhound team!

(PART TIME/ FULL TIME) Beautician at Imenio Beauty Salon WE ARE LOOKING FOR SOMEONE TO PREFORM MANICURES (NORMAL, GEL, SHELLAC & BIAB), PEDICURES & WAXING Welcome to Imenio Beauty Salon! Imenio Beauty Salon is a business located in Kensington, dedicated to providing exceptional beauty services to our diverse clientele. Location: Conveniently situated in Kensington, our salon is easily accessible from Gloucester Road Station (Piccadilly, District & Circle lines) and High Street Kensington Station (District & Circle lines). About the Position: We are looking for a skilled Beautician to join our team. The ideal candidate should possess a passion for beauty services and excel in customer interactions. Key Responsibilities: Perform a variety of beauty treatments in waxing, and nail services. Requirements: • Proficiency in English., • Relevant Beauty Qualifications on CV, • Strong customer service skills., • Excellent communication abilities. What We Offer: A supportive and inclusive work environment. • Opportunities for professional development., • Engaging work with a diverse clientele., • Competitive compensation package. If you are a talented Beautician with a flair for creativity and a dedication to client satisfaction, we invite you to join our team at Imenio Beauty Salon. Embrace the opportunity to showcase your skills in a welcoming salon environment where your expertise will shine. Job Types: Full-time, Part-time Benefits: Employee discount Flexitime Store discount Work Location: In person

Job overview Under the general guidance and supervision of the Executive Head Housekeeper and Housekeeping Manager and within the limits of the company’s policies and procedures, it is essential to ensure that the associated areas are cleaned, free of abstractions and risks to the standards established to meet the need. To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets. Operational Requirements To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipment are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. To ensure engineering issues are reported to the Maintenance and fixed. To ensure that bedroom linen is not used for cleaning. Responsibilities To allocate tasks for Floor Supervisors within the shift to ensure all operational requirements are met. To deal with lost and found according to the lost and found procedure. To ensure Productivity List, Room Attendants rotas, Linen delivery note are updated daily. To make room attendant, Public Area and Evening Room Attendant Rotas every Wednesday Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute assignment sheets/work boards to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork. To conduct departmental opening up / closing procedures according to shift allocation. To ensure that all Bedrooms are covered for that day. Answer the Telephone in a courteous and efficient manner, as per Hotel standards. Record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up. To make sure that all guest requests are carried out to the Hotel standards. To monitor the movements of the bedrooms throughout the day making sure that the Floor Supervisors know which rooms is V.I.P or have special requests for them. To liaise with reception to ensure all VIP or special requirements are followed through, and that the appropriate rooms are ready for guests on arrival known. Ensure that all discrepancy rooms and departure report are monitored, checked and send to the reception. Maintains guestroom history files. To monitor and check out of order rooms in the computer and ensure that the reason why they are out of order. To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all accidents are reported to a Duty manager on duty. Check rota on daily basis and make sure we have enough staff to cover the rooms. Be flexible with different shifts and make sure the crew rooms are allocated on timely manner starting from 5am Ensure store items are ordered on timely manner for the office and guest rooms. Team Requirements To ensure allocated tasks within the shift are met and completed as per standard. To identify training needs and communicating with the Deputy Head Housekeeper. To inform the Deputy Head Housekeeper of any irregularities in the conduct and / or appearance of staff within department or another department. In case of fire, bomb emergencies, assist in evacuating staff and guest in their area to the assembly point. Benefits Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend fee 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Training fund assistance of NVQ’s Awards and Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels:

looking for an enthusiastic chef to work at the ivy kensington either on grill or side section

Overview: Holiday Inn London – Kensington High Street, one of Europe's largest Holiday Inns, is seeking a dynamic and experienced Bar and Lounge Supervisor to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions). Responsibilities: Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control. Lead team members to deliver outstanding customer service and memorable guest experiences. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences. Ensure compliance with licensing laws, regulations, and safe serving practices. Handle guest inquiries, concerns, and complaints promptly and professionally. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control. Recruit, train, and develop team members to enhance their skills and career progression. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue. Requirements: Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting. Exceptional customer service skills with the ability to resolve issues diplomatically. Strong leadership qualities with a magnetic personality that inspires the team. Knowledge of licensing laws, regulations, and safe serving practices. Flexibility to work nights, weekends, and holidays as required. Excellent communication and organizational skills. High level of integrity and accountability. Benefits: Competitive salary plus benefits and Tronc. Opportunities for career development within a commercial and ambitious brand.

We are looking for a talented baker/pastry maker and brunch chef to join our team across our cafés and eateries. The ideal candidate will be passionate about creating modern, on-trend baked goods, fresh pastries, and vibrant brunch dishes that showcase both creativity and quality. If you enjoy working with seasonal ingredients, experimenting with new flavors, and delivering food that looks as good as it tastes, we’d love to hear from you.

Overview We are seeking a warm, energetic, and service-driven Breakfast Host/Hostess to join our busy central London hotel. As the first point of contact for our guests each morning, you will play a vital role in creating a welcoming atmosphere and ensuring a smooth breakfast service. Key Responsibilities • Greet and welcome guests with genuine warmth, setting the tone for a positive dining experience., • Escort guests to their tables and manage the seating plan effectively., • Anticipate and respond to guest needs, always delivering exceptional service., • Be knowledgeable about breakfast offerings and confidently answer guest questions., • Work collaboratively with the kitchen and service team to ensure efficient service flow., • Maintain the cleanliness, tidiness, and presentation of the breakfast area at all times., • Handle guest concerns professionally, ensuring swift and effective resolution. Skills & Experience Required • Previous experience in a guest-facing hospitality role, ideally within hotels or restaurants., • A natural ability to create a warm, welcoming atmosphere and build rapport with guests., • Strong communication and interpersonal skills., • Ability to remain calm and perform well under pressure in a fast-paced, high-volume service., • Positive attitude, proactive mindset, and strong team player., • Flexibility to work early mornings, weekends, and bank holidays. What We Offer • Competitive hourly pay plus service charge opportunities., • Meals on duty and uniform provided., • Colleague discounts across the hotel and wider IHG group., • Development and progression opportunities within a global hotel brand., • Be part of a vibrant and supportive team in a landmark central London property. How to Apply • If you are passionate about guest service and enjoy making mornings brighter, we’d love to hear from you., • Candidate should have the right to work in the UK and provide documents for right to work.

Bakery Assistant Benugo at the Science Museum, South Kensington are looking for a talented Cake maker / Bakery Chef to join the team. Baker/cake maker role overview: Baking cakes such as Victoria sponge, carrot cake, brownie, cup cakes according to recipes, also prepping for our new afternoon tea offer. Ensuring the food safety and health& safety procedures are followed at all times. We offer daytime shifts only, the shifts will be mostly 7am – 3.30pm. What we offer: Competitive pay Fantastic training system Free lunch on shift Endless tea & coffee on shift 50% off food & soft drink in all our locations ... plus free coffee on days off too. Employee discounts at several retailers & fitness providers We actively promote Diversity, Equality & Inclusion in our business using our internal communications platform Access to Employee Assistance Programme & our trained Mental Health First Aiders About Us: Benugo brand stretches from our own high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction. If you are an enthusiastic Cake maker looking to join a friendly team, apply now. Great opportunities are ahead. We will contact suitable candidates to invite for interviews. Job Types: Full-time, Part-time, Permanent Salary: £11.00-£13.00 per hour Benefits: Cycle to work scheme Discounted or free food Employee discount Referral programme Store discount Wellness programme Experience: Baking: 1 year (preferred)

Job overview To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets. Duties and responsibilities Sales and Revenue: • To be proactive with contributing to the success of the department, • Products and services are explained to the customer at all times to ensure the customer has the best choice available to them., • To ensure all procedures pertaining to revenue capture are up-held at all times Costs and efficiency: • To minimise wastage at all opportunities, • To actively promote an energy efficient culture throughout the department, • To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till. Customer relations: • Positive working relationships are established and maintained with colleagues throughout the Hotel, • Customer feedback, both positive and negative are responded to appropriately and efficiently, • Information on customer service problems is gathered in order to improve the service offered, • A positive personal image is maintained at all times, • The needs of the customer are kept in balance with the needs of the organisation, • All guests are received and offered assistance in a positive manner at all times Operational requirements: • To answer all telephone calls in a polite and professional manner, • Table bookings are handled according to departmental procedures, • Back and front of house service areas and equipment are prepared, maintained and cleared, • Bars, dining rooms and function rooms are prepared, maintained and cleared, • Assistance is given in the maintenance of food displays, • Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures, • Cleaning is undertaken within the food and beverage areas as required, • Dining areas are prepared according to the requirements of business, • Food is served promptly, accurately and according to the standards of the department, • Drink orders are taken and served following departmental procedures, • Wine orders are prepared, taken and served accordingly, • Customer satisfaction is monitored throughout the meal and any remedial actions taken as required, • All customer feedback, positive and negative is reported to the Team Manager or Supervisor, • Food and drink requisitions from kitchen and bars are dispensed according to Hotel procedures, • To adhere to all Health and Safety Requirements as required by Hotel, • To adhere to the Food Hygiene Regulations and Licensing Laws, • To adhere to the requirements of the Data Protection Act at all times

Looking for, self-drive individuals with experience on working on busy environments. Are you able to provide customers with great service and with a smile on your face? Are you able to train others? Are you looking for to grow up on the industry? If you can answer yes to this three questions we want to speak to you. As an assistant manager at Caffe Concerto, you’ll need to keep your eyes on everything. As well as helping the general manager with strategic planning and targets, you’ll get to flex your management muscle across the floor, Kitchen and bar teams, mentoring, motivating and inspiring them to deliver the best Caffe Concerto guest experience possible. In return, our assistant managers will receive an industry-leading pay package, incredible opportunity for career progression and the training to make sure you succeed. Plus you’ll also get access to an impressive array of benefits. Benefits of working with us: -50% staff discounts in all our venues even on your days off -Extra service charge -Flexible weekly time table. -Annual holidays of 4 weeks. -Learning and development opportunities. -Free meals during working hours. Requirements: -Positive attitude and experience is required. -Must have the stamina to work full time be flexible and do long shifts. -Be able to reach, bend, stoop and frequently lift up to 50 pounds. -Possess excellent basic math skills and have the ability to operate a cash register or POS system.

Overview We are seeking a professional and service-driven Room Service Waiter/Waitress to join our busy Food & Beverage team. This is a guest-facing role where attention to detail, discretion, and efficiency are key. You will provide a seamless in-room dining experience, from taking orders through to delivering food and beverages, ensuring that every guest enjoys five-star service in the comfort of their room. Key Responsibilities • Deliver an exceptional in-room dining service with warmth, efficiency, and professionalism., • Take guest food and beverage orders accurately and confidently via phone or in person., • Set trays and trolleys to the hotel’s presentation standards, ensuring food and drinks are delivered promptly and with elegance., • Provide knowledgeable recommendations on menu items, including dietary options., • Anticipate guest needs and respond quickly to requests, maintaining a discreet and professional manner., • Liaise closely with the kitchen and F&B teams to ensure smooth and efficient service., • Clear trays and trolleys from guest rooms and corridors promptly, ensuring cleanliness at all times., • Ensure all guest amenities are deliveries as required., • Handle guest concerns or complaints professionally, ensuring swift resolution., • Adhere to health, safety, and hygiene standards, as well as all departmental SOPs. Skills & Experience Required • Previous experience in Food & Beverage, ideally within a hotel environment., • A genuine passion for hospitality and guest service., • Excellent communication and interpersonal skills., • Strong attention to detail with a focus on presentation and standards., • Ability to manage multiple tasks and deliver under pressure in a fast-paced environment., • A positive, proactive, and team-focused attitude., • Flexibility to work shifts, including early mornings, late evenings, weekends, and bank holidays. What We Offer • Competitive hourly pay plus service charge opportunities., • Meals on duty and uniform provided., • Colleague discounts across the hotel and wider IHG group., • Great opportunities for training, development, and career progression., • Be part of a professional and supportive Food & Beverage team in a central London hotel.

Job overview To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions). Duties and responsibilities Sales and Revenue: To be proactive with contributing to the success of the department Products and services are explained to the customer at all times to ensure the customer has the best choice available to them. To ensure all procedures pertaining to revenue capture are up-held at all times Costs and efficiency: To minimise wastage at all opportunities To actively promote an energy efficient culture throughout the department To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till. Customer relations: Positive working relationships are established and maintained with colleagues throughout the Hotel Customer feedback, both positive and negative are responded to appropriately and efficiently Information on customer service problems is gathered in order to improve the service offered A positive personal image is maintained at all times The needs of the customer are kept in balance with the needs of the organisation All guests are received and offered assistance in a positive manner at all times Operational requirements: To answer all telephone calls and guest requests in a polite and professional manner Meeting rooms bookings are handled according to departmental procedures Back and front of house service areas and equipment are prepared, maintained and cleared Function rooms are prepared, maintained and cleared Able to set up functions’ rooms Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures Cleaning is undertaken within the food and beverage areas as required Functions rooms are prepared according to the requirements of business Conference breaks are served promptly, accurately and according to the standards of the department Drink orders are taken and served following departmental procedures Wine orders are prepared, taken and served accordingly Customer satisfaction is monitored throughout the meal and any remedial actions taken as required All customer feedback, positive and negative is reported to the Team Manager or Supervisor To adhere to all Health and Safety Requirements as required by Hotel To adhere to the Food Hygiene Regulations and Licensing Laws To adhere to the requirements of the Data Protection Act at all times Skills: Excellent customer service skills. Commercial awareness. Flexibility. Good interpersonal skills. Communication skills. Problem-solving skills. Organisational skills. Teamwork skills.