Desktop Support Engineer
2 days ago
London
Role: Desktop Support Type: Contract Inside IR35 Duration: 12 Months Mode: Fully onsite (5 days in a week) Location: Baker Street London, UK Key Responsibilities: • Provide Level 1 & 2 IT support for end users (hardware, software, network, and peripheral issues)., • Troubleshoot Windows/macOS systems, mobile devices (iOS/Android), and Microsoft Office applications., • Manage incidents and service requests via ticketing systems (e.g., ServiceNow, Jira)., • Set up and support AV systems in conference rooms, including projectors, displays, microphones, speakers, and video conferencing platforms (Zoom, Microsoft Teams, Webex, etc.)., • Perform routine AV health checks and proactively maintain equipment., • Provide live event support for in-person, hybrid, and virtual meetings., • Deliver high-priority, discreet, and professional IT support to C-level executives and VIP staff., • Ensure fast resolution of issues with minimal disruption to executive operations., • Maintain executive device setups, including laptops, mobile phones, and home office equipment., • Document VIP preferences and maintain personalized support standards