Customer support manager jobs in United Kingdom

Business and Financial Manager Job Role for Nanny & Housekeeper The Business and Financial Manager will oversee the financial health and commercial strategy of the business. This individual will manage daily financial operations, optimise budgets, streamline internal processes, and identify new growth opportunities. The ideal candidate will not only ensure that the company runs efficiently and profitably but will also play a central role in expanding our portfolio of family-oriented services and developing strategic partnerships to increase market reach. Key Responsibilities: Financial Management & Operations • Oversee day-to-day financial operations including budgeting, cash flow management, payroll, and supplier payments., • Prepare regular financial reports, forecasts, and performance analyses for senior management., • Implement and monitor financial controls, ensuring compliance with all legal and regulatory requirements., • Manage contracts, invoices, and pricing structures to ensure profitability across service lines., • Identify cost-saving opportunities and efficiency improvements in operational processes. Strategic Growth & Business Development • Develop and execute financial strategies to drive business growth and profitability., • Conduct market analysis to identify new business opportunities and emerging service demands among family households., • Evaluate and recommend new service areas that align with the company’s expertise (e.g., home maintenance, wellness coaching, concierge services, eldercare support, or family event planning)., • Create financial models and projections for proposed business expansions., • Support the development of strategic partnerships with schools, community groups, and high-net-worth family networks. Client & Service Performance • Analyse client data to identify trends, service usage patterns, and opportunities for upselling or cross-selling., • Collaborate with operations and marketing teams to develop pricing packages and promotional strategies., • Ensure that all services are delivered efficiently, maintaining high customer satisfaction and retention. Leadership & Collaboration • Work closely with the Director to align financial objectives with operational goals., • Support the Director in decision-making through accurate financial insights and risk assessments. Qualifications • Degree in Business Management, • Degree in Business Development, • Degree in Financial Management, • Or any other qualifications that could be clever to the role English/Spanish/Tagalog Speaking

We’re Hiring at 93 Degrees Coffee – Join Our Team and Help Shape the Future of a Local Favourite 📍 213 Regents Park Road, London ☕ Serving Illy Coffee | Est. 2019 | Family-Owned | Premium, Homemade Food About Us: 93 Degrees Coffee is a well-loved, premium coffee shop rooted in Italian and French café culture. Since 2019, we’ve been serving Illy coffee, homemade lasagna, fresh Italian paninis, soups, and whole food meals – all crafted with care and served with warmth. As we head into an exciting new chapter, we’re refreshing our brand and operations – and we’re looking for exceptional talent to join us. Who We’re Looking For: We’re hiring for two levels of roles, both essential to delivering our 5-star service: (Please do email us if you are unsure) Open to Full & Part time 1. Cooks & Baristas You’ll: • Prepare high-quality breakfasts, pastas, paninis, and light homemade meals., • Brew exceptional Illy coffee with consistency and precision., • Provide warm, efficient, and reliable customer service., • Maintain a clean, fast-paced kitchen and front-of-house environment., • Use our POS system and follow opening/closing procedures. 2. Senior Staff – Baristas with Leadership Drive (manager) You’ll do all of the above plus: • Take ownership of inventory, ordering, and “just-in-time” stock management., • Help refine our food and drink offering as part of our brand refresh., • Adapt to new food trends and improve our menu quality and efficiency., • Drive business growth by supporting our management with day-to-day operations., • Motivate and guide junior staff with a customer-first approach. Why Join Us? ✅ Competitive Pay (Based on Experience) 🎯 Bonus Potential & Wage Increases Linked to Business Growth 💼 Autonomy & Responsibility in a Family-Run Business 🕰️ Flexible Scheduling (Ideal for Long-Term Team Members) 🌱 Be Part of Our Refresh and Growth Strategy in 2025 What We Expect: • Strong barista skills (non-negotiable), • Efficient under pressure and fast-paced environments, • Excellent customer service and communication skills, • Reliable, organised, and a team player, • Passionate about food, coffee, and continuous improvement Sound like you?

The Sales and Business Administrator is responsible for supporting day-to-day business operations, managing client relationships, and contributing to sales growth through effective communication and administrative efficiency. While limited training will be provided, the candidate should demonstrate competence in performing core duties. Initial supervision will be provided to ensure adherence to company procedures and performance standards. Key Responsibilities: 1. Sales Support: Assist in managing sales inquiries, preparing quotations, and following up with potential and existing clients to drive conversions., 2. Customer Relationship Management: Maintain professional communication with customers, ensuring a positive experience from initial contact through to service completion., 3. Administrative Tasks: Handle daily administrative duties such as scheduling appointments, processing invoices, managing databases, and maintaining accurate records., 4. Reporting: Prepare and maintain detailed records of sales activities, client communications, and performance metrics to support business analysis and decision-making., 5. Operational Coordination: Liaise with technicians, management, and clients to ensure smooth scheduling and service delivery., 6. Marketing Assistance: Support the implementation of marketing initiatives, including email campaigns, social media updates, and customer outreach activities., 7. Team Collaboration: Work closely with the management team to improve internal processes, enhance customer satisfaction, and contribute to business growth. Qualifications: • GCSE’s & A-levels or equivalent (further education in business or administration preferred)., • Strong organizational and multitasking skills., • Excellent written and verbal communication abilities., • Competence with CRM and other SaaS softwares., • Strong attention to detail and problem-solving skills., • Ability to work independently and as part of a team., • Proactive, professional, and customer-focused approach. Training and Supervision: Although the candidate should possess foundational administrative and sales skills, limited training will be provided to ensure familiarity with company systems, CRM tools, and standard procedures. Initial supervision will be provided during the onboarding period to ensure proficiency, consistency, and compliance with business standards.

OITA, Japanese Restaurant in Chinatown is looking for a creative and dynamic Bartender to join our team. You will be expected to create and prepare alcohol or non-alcoholic cocktails for bar and restaurant guests, taking orders and serving drinks to the highest standards. Full time and part time position available. The Successful Bartender will: • Have minimum of 2 years of previous experience as Bartender in a busy and fast paced restaurant, • Have the ability to create seasonal cocktails and special requests from customers, • Have creative approach with impeccable attention to detail, • Have the ability to deliver high standards consistently, • Have great communication and organising skills, • Have the ability to closely work with the management team, • Be passionate and enthusiastic about their job Benefits: • Salary: starting from £12.21/h + £4-6/h service charge, • Free staff meals, coffee & tea on shift, • 30% staff discount when spending with family and friends, • 30% discount for stays at Green Rooms hotel, • rewards for exceptional performance You will also benefit from in role support, and we offer career path progression to maximise your potential and pay rise.

About Us We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Supervisor to support the Store Manager in leading day-to-day operations and building our local family-friendly presence. Key Responsibilities -⁠ ⁠Support the Store Manager in motivating and guiding a small team -⁠ ⁠Ensure excellent customer service and maintain high product presentation standards -⁠ ⁠Assist in managing daily store operations: inventory control, cash handling, and supplier coordination -⁠ ⁠Contribute to overseeing cafe operations -⁠ ⁠Help drive sales and execute local marketing initiatives; support achievement of financial targets -⁠ ⁠Uphold brand standards and deliver a premium guest experience -⁠ ⁠Provide feedback and reports to the Store Manager and assist in implementing company policies and promotions Requirements -⁠ ⁠Experience in retail and hospitality, preferably in a supervisory role -⁠ ⁠Strong communication and customer service skills -⁠ ⁠Understanding of stock management and POS systems is a plus -⁠ ⁠Passion for premium food and attention to detail -⁠ ⁠Flexibility for early mornings, weekends and public holidays -⁠ ⁠Eligibility to work in the UK What We Offer -⁠ ⁠Competitive salary and opportunities for growth -⁠ ⁠Staff discounts on chocolate items -⁠ ⁠Opportunity to contribute to our flagship London store -⁠ ⁠Training, career development, and a creative, supportive team We welcome applications from diverse backgrounds.

Reception Supervisor (full time) for a Hotel in Chelsea Pay rate: £14.50 per hour + holiday pay Schedule: 4 days on / 4 days off We are seeking an experienced Reception Supervisor to join a prestigious hotel in Chelsea. Requirements: • Previous experience in a similar role, ideally as a Reception Supervisor or Duty Manager in a hotel environment., • Strong customer service and communication skills., • Ability to lead by example and support the reception team in delivering a high standard of guest service., • Flexibility to cover night shifts when required. If you have a professional approach, excellent organisational skills, and enjoy creating great guest experiences, we’d love to hear from you.

About Us We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Store Manager to lead day-to-day operations and build our local family-friendly presence. Key Responsibilities -⁠ ⁠Lead and motivate a small team -⁠ ⁠Ensure excellent customer service and maintain high product presentation standards -⁠ ⁠Manage daily store operations: inventory control, cash handling, ordering, and supplier coordination -⁠ ⁠Oversee cafe operations -⁠ ⁠Drive sales and local marketing initiatives; achieve financial targets -⁠ ⁠Maintain brand standards and deliver a premium guest experience -⁠ ⁠Report to regional management and implement company policies and promotions Requirements -⁠ ⁠Proven retail and hospitality management experience -⁠ ⁠Strong leadership, communication and customer service skills -⁠ ⁠Solid understanding of stock management, POS systems, and basic P&L responsibility -⁠ ⁠Passion for premium food and attention to detail -⁠ ⁠Experience planning events or workshops is a plus -⁠ ⁠Eligibility to work in the UK and flexibility for early mornings, weekends and public holidays What We Offer -⁠ ⁠Competitive salary and performance-based incentives -⁠ ⁠Staff discounts on chocolate items -⁠ ⁠Opportunity to shape and lead our flagship London store -⁠ ⁠Training, career development and a creative, supportive team We welcome applications from diverse backgrounds.

INTRODUCTION We are excited to announce that we are currently seeking a Barista staff member to join our talented operations team at our ice cream shop located at Bromley South. We are looking for a young and talented team to represent our company at our gelateria in Bromley. We are looking for someone who is enthusiastic, organized, and dedicated to delivering exceptional customer service. ABOUT UNICO GELATO Unico Gelato is an Italian delicatessen specializing in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes of its hometown to bring a true taste of Italian gelato to London. Owned by a group of experienced Italian entrepreneurs plus Italian football legends, Gianfranco Zola and Roberto Di Matteo, and managed by a young team of professionals, Unico operates since 2015 and currently has sites in Fulham, Saint John’s Wood, Holland Park, Bromley and Lisbon, with a new location in Gloucester Road set to open this Summer. The brand Quality and freshness are our key driving factors reflected in the choices we make along our supply chain. The atmosphere is equally important - inspired from the familiar and welcoming vibes of our mediaeval hometown, the brand provides a customer-centric experience, welcoming its customers to a safe and self-indulgent experience. TASKS • Providing high-quality customer service to establish a strong relationship with the local community, • Serving Gelato, pastries and coffee ensuring the company’s quality standard, • Overseeing daily operations, • Supporting the Store manager in creating a strong work ethic within the team, managing and recruiting staff, • Attending staff meeting, • Maintaining cleanliness, • Cleaning REQUIREMENTS • Previous experience in the food & beverage industry, • Flexibility to work during week-ends, • Able to collaborate within the team, • Willingness to learn, • Strong work-ethic, • Fluent English speaking AVAILABILITY • 30-35 hours / week Hourly rate: £10-£12.5 depending on experience in the industry, age and availability to work Tips

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Demi Chef in Cold Section! YOUR MISSION: • You will be part of a BIG MAMMA kitchen team!, • You will be working in the kitchen preparing our cold dishes, antipasti and insalate!, • You will follow the recipes and directions from the kitchen management., • You will be working alongside the Chef de Partie to help with training of the new Prep and Commis chef., • You will spread magic and make our customers live the best moment of their day!, • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: • Big Smile and passion for Italian food!, • Great energy, proactive attitude and team spirit, • Excellent teamwork, leadership and communication skills, • Previous experience as a Demi Chef, • Excellent knowledge of Italian cuisine, • Flexible availability, including weekends and evenings OUR OFFER: • Permanent, full-time position, • £16.21 per hour + Tronc Point, • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 15% Employee discount in all of our restaurants, • £500 referral bonus when you refer a friend, • Employee of the Month award, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma

Job Title: Courier Driver Location: [Insert location] Employment Type: Full-time / Part-time ⸻ About the Role: We are looking for a reliable and motivated Courier Driver to join our team. As a key part of our delivery service, you’ll be responsible for collecting, transporting, and delivering parcels and packages safely and on time. You’ll represent our company to customers, so professionalism, punctuality, and excellent communication skills are essential. ⸻ Key Responsibilities: - Safely load, transport, and deliver packages to residential and commercial addresses. - Plan delivery routes efficiently to ensure timely service. - Collect signatures and confirm proof of delivery. - Handle parcels with care and follow company delivery protocols. - Perform basic vehicle checks and report any maintenance issues. - Provide excellent customer service and maintain a positive company image. ⸻ Requirements: - Valid UK driving record. - Previous experience in delivery, courier, or logistics roles preferred (not essential). - Strong time management and navigation skills. - Physically fit and able to lift packages up to [eg.25-50kg]. - Reliable, punctual, and self-motivated with a strong work ethic. - Good communication and interpersonal skills. ⸻ Benefits: - Competitive pay and potential for overtime. - Company vehicle and fuel provided (if applicable). - Uniform and training supplied. - Opportunity for career growth within a supportive team. ⸻ Job Title: Sortation Worker / Warehouse Sorter Location: [Insert location] Employment Type: Full-time / Part-time / Shift Work ⸻ About the Role: We are seeking hardworking and reliable Sortation Workers to join our fast-paced warehouse team. In this role, you’ll be responsible for sorting, scanning, and organizing parcels to ensure they reach the right destinations on time. You’ll play a key part in keeping our delivery network running smoothly and efficiently. ⸻ Key Responsibilities: - Accurately sort, scan, and label parcels for dispatch and delivery. - Load and unload vehicles safely and efficiently. - Move, stack, and organize parcels within the warehouse. - Inspect packages for damage and report any issues to supervisors. - Maintain a clean, safe, and organized work area. - Follow all health and safety procedures and company policies. ⸻ Requirements: - Previous warehouse or logistics experience preferred (but not essential — training provided). - Physically fit and able to lift up to [insert weight, e.g., 25kg]. - Comfortable working on your feet in a fast-paced environment. - Good attention to detail and ability to follow instructions accurately. - Punctual, dependable, and a strong team player. - Willingness to work flexible shifts, including evenings or weekends if required. ⸻ Benefits: - Competitive pay and overtime opportunities. - On-the-job training and career development. - Supportive team environment. ⸻ Job Title: Removal Worker / Removals Porter Location: [Insert location] Employment Type: Full-time / Part-time ⸻ About the Role: We’re looking for strong, reliable, and customer-focused Removal Workers to join our busy removals team. You’ll be helping customers move their belongings safely and efficiently, handling furniture, boxes, and equipment with care and professionalism. Every day is different, and you’ll be part of a team that takes pride in delivering great service. ⸻ Key Responsibilities: - Safely load, transport, and unload household or office items. - Pack and wrap furniture and other belongings to prevent damage during transit. - Dismantle and reassemble furniture as required. - Work closely with the driver and team to plan efficient loading and delivery. - Provide excellent customer service, ensuring clients feel supported throughout their move. - Maintain a clean, safe, and organized working environment. - Follow all company safety procedures and guidelines. ⸻ Requirements: - Previous removals, delivery, or manual labour experience preferred (but not essential — training provided). - Physically fit and able to lift heavy items safely. - Reliable, punctual, and professional at all times. - Strong teamwork and communication skills. - Positive attitude and willingness to go the extra mile for customers. - Valid driver’s licence is an advantage (but not essential). ⸻ Benefits: - Competitive hourly rate with overtime opportunities. - Full training provided. - Friendly and supportive team environment. - Opportunities for career progression (e.g., Driver / Team Leader roles).

🍕 Job Opportunity: Full-Time Pizza Chef – New Store Opening 🍕 Location: Croydon Company: The Real Pizza Company Position: Full-Time /Part Time Pizza Chef Salary: Competitive Start Date: Asap We're Opening a New Store – and We Need a Pizza Pro! The Real Pizza Company is expanding! As we open the doors to our brand-new location, we're looking for an experienced, passionate, and creative Pizza Chef to lead the kitchen and deliver the exceptional quality our brand is known for. If you're someone who lives and breathes authentic pizza, knows their way around a wood-fired oven, and loves working with fresh, high-quality ingredients – we want to hear from you. 🔥 What You’ll Be Doing: • Preparing and cooking a wide range of pizzas to our exacting standards, • Managing dough preparation, stretching, topping, and baking, • Maintaining a clean and efficient kitchen environment, • Ensuring food safety and hygiene standards are met at all times, • Assisting with menu development and seasonal specials, • Working collaboratively with the front-of-house team to deliver a top-notch customer experience 👨‍🍳 What We’re Looking For: • Previous experience as a pizza chef (wood-fired experience is a bonus), • Passion for Italian food and high-quality ingredients, • Strong work ethic and attention to detail, • Ability to work efficiently in a fast-paced environment, • Team player with a positive attitude, • Flexibility to work evenings, weekends, and holidays as needed 🎁 What We Offer: • Competitive full-time salary, • Opportunities for career growth and training, • Staff discounts and meals on shift, • A supportive team environment, • The chance to be part of an exciting new opening with a growing brand.

Are you passionate about hospitality, bringing positive energy, and driven to deliver exceptional guest experiences? Popina Eatey and Popina Cafe is looking for a dynamic Assistant Manager for both the sites to support our General Manager in overseeing the smooth day-to-day operations of both the floor and kitchen teams. Responsibiities Assist the General Manager in all aspects of daily operations. Lead, support, and motivate FOH and BOH team members. Ensure high standards of customer service and operational excellence. Maintain a hands-on presence on the floor—leading by example during busy shifts. Implementing service standards, staff training, and team development. Problem solving with creativity and a customer-first mindset. Go the extra mile to deliver memorable experiences to every guest. Who You Are: • Friendly, service-oriented, and confident in handling customer interactions., • A natural leader with strong communication skills., • Positive, proactive, and great at energizing a team., • Flexible and calm under pressure in a fast-paced environment., • Passionate about food, hospitality, and creating a welcoming atmosphere., • What We Offer:, • Starting pay: £14.50/hour (after 6 month probation)., • Performance-based increase up to £16.00/hour., • A fun, creative, and team-focused environment., • Opportunities to grow with an ambitious and independent restaurant., • If this sounds like you, come and join our team at Popina Eatery and Cafe.

We’re on the hunt for experienced Supervisors to join our teams. Open from late morning to late evening, offering a dining menu to suit all occasions with dishes such as our infamous Burgers, delightful small plates and our tasty Traditional Pub Food. Behind the bar our experienced team mix up some of London’s best cocktails, signature gin and tonics and premium craft beers; perfect for after-work drinks or a meal with that special someone. What's it all about: Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience Able to deal with customer queries quickly and professionally Always willing to learn new skills and explore opportunities, be approachable and encourage ideas Able to support the Management team to deliver set goals Able to promote and market the venue, private hire spaces and events as appropriate to our customers What’s in it for me: Competitive hourly rate + tronc Comprehensive training and ongoing development Clear career progression with regular new openings nearby Staff discounts across all pubs, bars, and restaurants Team trips, incentives, and socials in a warm, family-like culture Free meals during shifts Employee Assistance Programme (EAP) via Licence Trade Charity Lucrative referral scheme – earn up to £1,000 per successful referral Access to Stream to draw wages as needed Birthday day off on us Cycle-to-work scheme Length-of-service rewards Ready to join a dynamic, people-first team and bring the magic to our City venue? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!

We are looking for a motivated, experienced and hands-on Butcher’s Shop Manager to lead day-to-day operations at The Meat Stop, a growing butcher shop with a strong reputation for quality, service and innovation. This is an excellent opportunity for someone who is confident in both butchery and management, and who can drive the business forward. Key Responsibilities Butchery & Product Quality Carry out skilled butchery: cutting, trimming, deboning and preparing meats to shop standards. Maintain high levels of quality control, product display and stock rotation. Ensure all food safety, hygiene and HACCP procedures are followed. Shop Operations Oversee daily shop opening, closing, cleanliness and organisation. Manage stock levels, place supplier orders and reduce waste. Handle cashing up, EPOS entries and daily reporting. Team Leadership Supervise and support staff, including training, rota planning and performance management. Maintain a positive, efficient working environment. Lead by example with strong customer service and professional standards. Customer Service Greet and assist customers, handle special requests, and manage complaints professionally. Support in building strong customer relationships and improving overall shop experience. Compliance & Safety Ensure compliance with UK food safety legislation, allergens, hygiene and record-keeping. Maintain accurate documentation: temperature logs, cleaning schedules, HACCP checks, and deliveries. ✅ Requirements Minimum 2–3 years’ experience in butchery (shop or commercial). Previous supervisory or management experience (preferred). Strong knowledge of meat cuts, preparation and portioning. Good understanding of food safety standards and HACCP. Organised, reliable, and able to work independently. Strong communication and customer-facing skills.

The Event Supervisor is responsible for overseeing the day-to-day operations of events at the hotel, ensuring that all events are executed smoothly and that guest service standards are met. This role requires strong leadership, excellent communication skills, and the ability to manage events while delivering a seamless guest experience. The Event Supervisor will work closely with the event management team, front of house staff and management and other departments to ensure flawless event execution and customer satisfaction. This is a Front of House F&B position. In the absence of events, the Events Supervisor will be part of the front of house team, reporting to the onsite F&B manager. This position is ideal for someone with a background in F&B or events, with leadership skills, and a passion for delivering outstanding service, who is looking to grow into a management position. Duties Event Operations: · Supervise event setups and breakdowns, ensuring that events are executed according to client specifications and company standards. · Oversee event logistics, including room setups, audiovisual equipment, catering services, and other event-related needs. · Coordinate with the kitchen, AV, and other departments to ensure smooth service delivery. · Monitor and ensure the smooth flow of events, adjusting as necessary to accommodate guest or client needs. Staff Supervision & Leadership: · Lead and supervise the event staff, ensuring they are trained, prepared, and perform according to the highest standards. · Provide guidance and support to team members throughout the duration of each event. · Conduct regular team briefings before and after each event to ensure all staff are aligned on expectations and feedback. · Lead by example in maintaining high service standards and professionalism. Guest Relations: · Provide exceptional guest service, ensuring that event attendees' needs are met in a timely and courteous manner. · Address any guest concerns or complaints promptly, ensuring a positive resolution while maintaining a calm and professional demeanor. · Foster a welcoming atmosphere, anticipating guest needs and delivering exceptional service. Event Planning & Coordination: · Assist the event planning team with event preparation, from pre-event coordination through to on-site execution. · Help ensure that all event details are properly communicated to staff, including timing, guest preferences, and any special requests. · Ensure the correct staffing levels and equipment are allocated for each event. Operational Excellence: · Ensure the event space is always presented to the highest standard before, during, and after each event. · Monitor and adjust event logistics to maximize operational efficiency, ensuring all event requirements are met. · Support the Event Manager in maintaining event timelines and schedules. Health & Safety Compliance: · Ensure that all events are compliant with health, safety, fire, and security regulations. · Adhere to company policies on food safety, hygiene, and safety standards during events. · Ensure all emergency procedures are followed during events, and staff are properly trained in emergency protocols. Technology & Systems: · Utilize event management software to track event details, staff schedules, and operational requirements. · Ensure staff are proficient with event-related technologies, such as AV equipment and event management systems. Training & Development: · Assist with training event staff, ensuring they understand the standards and expectations for event service. · Promote a culture of continuous improvement and learning within the event team. · Stay up-to-date with industry trends to introduce new ideas and improve service quality. What we will offer you! Here at The Zetter Group, we are all about working hard, yet having fun whilst we do it! Food & Drink Discount in all Zetter Lounges Referral Bonus – Up to £500! Friends & Family Hotel Rate – 50% off for all family & friends Employee of The Month Reward Paid day off on your birthday... and much more! Note: The purpose of this Job description is to list the most important aspects of the job role. This job description is not intended to be a complete list of every duty, and it is therefore expected that the day-to- day performance of the job will frequently include tasks not listed above. All your tasks are not limited and / or restricted to this job description, as you must comply with any reasonable requests, from your manager, to perform any other duties. By signing this job description, you acknowledge and understand all the key performance areas and standards required. Please sign all pages. We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.

We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. The Slaughtered Lamb is a one of a kind venue, an iconic pub and music venue situated over two floors. Well know for its outstanding service and classic but creative gastro food menu, the Slaughtered Lamb is one of the Citys most loved kept secrets. This is a 7 day music venue that comes to life in the evenings providing the very best in night entertainment, with an extensive craft beer range and delicious cocktails makes the Slaughtered Lamb a great venue to visit. Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience? What's it all about: Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience Able to deal with customer queries quickly and professionally Always willing to learn new skills and explore opportunities, be approachable and encourage ideas Able to support the Management team to deliver set goals Able to promote and market the venue, private hire spaces and events as appropriate to our customers What's in it for me: Competitive rate per hour + tronc Be part of a brand new opening Training and development Career progression and promotion opportunities with regular new openings around the corner Get out and about, you automatically get discounts across all our pubs, bars and restaurants Team trips, regular incentives and socials – a fun, family atmosphere Goes without saying, but we’ll feed you during your shift Employee Assistance Programme (EAP) to support you across those tough times Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral Access your Wages anytime through Wagestream Birthdays are for celebrating, so have the day off on us Cycle to work scheme Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!

We are looking for an experienced, ambitious and enthusiastic Supervisor, with high standards and a true passion for great food and people, to join our young and expanding farmily! Supporting the Assistant Manager in running the day-to-day restaurant operations, delivering excellent customer service and a consistent high food quality, the Supervisor will also ensure the front of house team performance and standards. What We Offer: Salary up to £14.65 (including £1 weekly team bonus). Daily food allowance during shifts with unlimited coffee. 50% discount across all our restaurants when off duty. Unlimited coffee on shift. You will never work on your Birthday and be paid for it! Healthcare cash plan. Discount on our Pantry selection like a tahini chocolate spread. Monthly team socials and annual parties. Opportunities for development in the company. Green Commute – Cycle Scheme. Employee Assistance program (supporting mental health and well-being). Key Responsibilities: Leading the front of house team in delivering an excellent customer service. Training, coaching and developing the front of house team. Ensuring the correct Health & Food Safety standards are always followed. What makes a great Farmer? Experience running a fast-paced kitchen. Colourful personality and individuality, being Bold but Humble. Passion for great food and people. Caring for your team, driving their progression. At Farmer J we prepare the most delicious food; we cook from scratch with the best ingredients, and we source locally where we can from high-welfare UK farms. We take pride in what we do, and we wear bandannas! Does this sound like you? Apply here! We are looking forward to hearing from you!

Simple Health Kitchen – Baker Street - Team Member We are looking for like-minded people to join us in brightening up people’s days in our Simple Health Kitchen in Baker Street! We are looking for people who are available throughout the week for Lunch and Dinner. Fully flexible candidates are preferred. Shifts range from from 7am to 11pm Monday-Sunday. At Simple Health Kitchen we are known for our fresh, healthy and flavourful food that comes at an affordable price. We seek to inspire healthy living by introducing a better way of eating that is simple, nutritious and that will positively enhance our customers’ mind, body and soul. We are a lifestyle venture. We are a young, fast-growing company with big ambitions and opportunities to match. We’re really proud of our team and spend a lot of time and energy choosing the right people to work with us. We are looking for people with high ambition, attention to detail and a constant strive to brighten people’s day– Mix this in for a passion for food and we want to meet you. As a Senior Team Member, you will become a key part of our restaurant team (service and kitchen). Among other things, you will be expected to help guests, prepare food and clean up + support the Management team in their daily tasks. We are looking for someone who wants to develop into a manager. It’s a fast pace but we have lots of fun along the way. Compensation and benefits · £12.21 per hour · Team food included for every shift. · Attractive holiday package · Reward and recognition scheme · Training and development program · Career opportunities We are looking forward to meeting you. The Team at SHK

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Chef de Partie in Cold Section! YOUR MISSION: • You will be part of a BIG MAMMA kitchen team!, • You will be overseeing the cold section and preparation of cold dishes, antipasti and insalate!, • You will be onboarding and training new cold section and prep chefs, working closely with kitchen management and ensuring the cold section is operating smoothly., • You will spread magic and make our customers live the best moment of their day!, • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: • Big Smile and passion for Italian food!, • Great energy, proactive attitude and team spirit, • Excellent teamwork, leadership and communication skills, • Previous experience as a Chef de Partie, • Flexible availability, including weekends and evenings OUR OFFER: • Permanent, full-time position, • £17.21 per hour + Tronc Point, • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 15% Employee discount in all of our restaurants, • £500 referral bonus when you refer a friend, • Employee of the Month award, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma

Receptionist – Full-Time 📍 Gilgamesh London, Covent Garden About the Role: Gilgamesh London is seeking a professional, friendly, and experienced Receptionist to be the face of our venue. You’ll manage reservations, welcome guests, and ensure seamless front-of-house operations. Key Responsibilities: • Manage reservations via SevenRooms, OpenTable, and The Fork, • Provide a warm, professional welcome to all guests, • Handle phone, email, and in-person inquiries, • Work closely with the floor and management teams to ensure smooth service, • Maintain a tidy, organized reception area, • Support with VIP bookings & special requests Requirements: ✔️ Previous experience in a high-end restaurant or hospitality setting ✔️ MUST HAVE PREVIOUS EXPERIENCE in reservation systems (SevenRooms, OpenTable, The Fork) ✔️ Exceptional customer service & communication skills ✔️ Positive, professional, and highly organized ✔️ Ability to work in a fast-paced environment, including evenings & weekends Why Join Us? ✨ Work in one of London’s top dining venues ✨ Competitive salary & career growth opportunities ✨ Engage with VIPs & industry professionals ✨ Staff discounts & team perks Join Gilgamesh London and help us create exceptional guest experiences!

Part-Time Call Setter – Property Management Agency (Canary Wharf, London) Are you confident on the phone, organised, and motivated by results? We’re looking for two enthusiastic part-time Call Setters to join our friendly team at our office in Canary Wharf. What you’ll be doing: • Making a high volume of daily calls to potential landlords from our existing database and online platforms (property websites, adverts, etc.), • Introducing our Guaranteed Rent & HMO Management Service, • Setting appointments for our senior team to speak with interested landlords, • Recording all conversations and outcomes in our system, • Working closely with our management team to hit weekly targets What we offer: • £1,500 fixed salary (part-time), • Flexible hours – perfect if you want a stable income but also time for family or personal commitments, • Training provided – no property experience needed, just confidence and communication skills, • Modern office in Canary Wharf with a supportive team environment, • Growth opportunities for those who want to progress into sales or business development Who we’re looking for: • Confident, polite, and professional phone manner, • Comfortable making a lot of phone calls per day, • Organised and reliable with good attention to detail, • A positive attitude and willingness to learn, • Previous telesales, customer service, or call-centre experience is a bonus but not essential ✨ This role is ideal for anyone who enjoys talking to people, building connections, and wants a secure, part-time office job with a guaranteed salary.

We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Bartender/Barista to join our Team. Chez Antoinette Covent Garden is a French restaurant offering a warm and authentic dining experience, specialising in tartines and classic Bistrot dishes. Our menu is inspired by the flavours of traditional French cuisine, served with a modern touch What We are looking for: The right bartender/Barista uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role. • Provides a pleasant drinking experience to customers., • Serves drinks while maintaining a clean and sanitary bar area., • Attention to the detail and presentation of each order., • To ensure all working areas of the bar, storage room and wine fridges are always maintained in a clean and hygienic condition, refilled, and organized according to the standards., • To control wastage by maintaining correct stock levels and rotation and preventing the over stocking of drinks. This is achieved by keeping good organizational standards and great communication with the Manager in Charge of ordering., • To maintain high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals., • To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues., • Qualifications:, • Previous experience as a bartender and Barista, • Ability to multitask and prioritize tasks effectively, • Strong communication and interpersonal skills In return: • You can look forward to working with a dedicated team, • You will receive a competitive salary and 28 days holiday, • Amazing staff meal, • You will be working in a central location, • Cycle to work Scheme

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as an Assistant Manager in the Specialty Coffee Industry. As the AM, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: • Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Implement operational strategies to achieve sales targets, maximize profitability, and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements: • Previous experience in the specialty coffee industry or a similar management role., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable attitude., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under the pressure., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

Salary: £31,000 - £35,000 per year Start Date: 1st December 2025 Location: London (On-site) Company: Multiverse Logistics Ltd Company Description Multiverse Logistics Ltd is a global logistics and supply chain company with operations across India, the UK, and international trade routes. With a vast experience in freight forwarding, warehousing, customs clearance, and multimodal transportation, Multiverse is known for its reliability and customer-first approach. Our London office manages import-export operations, ensuring smooth coordination between clients, carriers, and warehouses. We work with a diverse client base across industries, including retail, manufacturing, and e-commerce, offering end-to-end logistics solutions designed to simplify global trade. Role Description We’re looking for a Logistics Coordinator to join our London operations team. This is a full-time, on-site role, responsible for managing daily logistics activities, shipping operations, tracking, and supply chain coordination. You’ll be working closely with our partners in India and Europe, helping ensure timely deliveries and accurate documentation across shipments. Your day-to-day will include: • Coordinating and monitoring shipment schedules and delivery timelines, • Liaising with vendors, freight partners, and clients to resolve any operational issues, • Tracking shipments, preparing logistics reports, and ensuring compliance with documentation requirements, • Supporting continuous process improvements to enhance operational efficiency and reduce costs You’ll be part of a small but dynamic team where initiative and clear communication are valued. Ideal Qualifications Must-have qualifications • 1-3 years of experience in logistics coordination or supply chain management, • Experience with inventory management and import/export operations, • Strong analytical skills for evaluating logistics processes and improving efficiency, • Excellent communication and customer service skills for managing client and vendor relationships, • Must be located within commutable distance to London, • Must be well-versed with the Indian subcontinent and multiple languages for smooth coordination Preferred qualifications • Proficiency in organisational and problem-solving skills, • Familiarity with logistics software or ERP systems (e.g., SAP, CargoWise, or similar), • Bachelor’s degree in Logistics, Business Administration, or a related field If you’re detail-oriented, proactive, and enjoy working in a fast-paced international logistics environment, we’d love to hear from you. To apply: Submit your CV along with a short note about your experience in logistics or supply chain management.

Temporary Job Opening: Cocktail Bar Bartender and Waitress (Karaoke Box Smithfield) 📍 Location: 12 Smithfield Street, EC1A 9LA 🗓️ Contract Dates: 20th November – 20th December About Us We are Karaoke Box, the city’s premier Karaoke & Cocktail Bar — where great music, delicious drinks, and unforgettable nights come together! With a vibrant atmosphere, an expertly crafted cocktail menu, state-of-the-art sound systems, and an extensive song library, we deliver the ultimate karaoke experience for our guests. We’re looking for enthusiastics and skilled Cocktail Bartenders and Waiters/Waitress to join our lively team on a temporary basis for the festive season (20th Nov–20th Dec). Responsibilities • Prepare and serve high-quality cocktails and beverages., • Ensure smooth bar operations and an exceptional guest experience., • Support and help train junior staff when required., • Host and coordinate karaoke events, keeping the energy upbeat and engaging., • Handle customer feedback and complaints with professionalism., • Manage inventory and maintain stock levels., • Adhere to all health, safety, and hygiene standards., • Collaborate with management on special events and promotions., • Qualifications, • Previous cocktail bartending experience in hospitality or entertainment is required., • Strong communication and multitasking skills., • A passion for music, people, and creating a fun, welcoming atmosphere., • Positive, approachable, and professional attitude., • Flexibility to work evenings (typically 6PM–3AM) and occasional mornings/weekends., • Must be 18+ and have advanced English proficiency., • Experience with POS systems and bar operations preferred., • What We Offer, • Competitive pay., • Fun and dynamic work environment during the busy festive season., • 50% staff discount on food, drinks, and private karaoke rooms., • Staff Christmas party and team socials., • A chance to gain great hospitality experience at one of London’s most vibrant bars! How to Apply Send your CV and a short cover letter explaining why you’d be a great fit for this temporary position. Alternatively, message us directly in the chat — we can’t wait to hear from you! 🎤 Join us at Karaoke Box Smithfield this festive season and help us make every night sing! Please bear in mind this is a temporary role from 20th November-20th December.

Fast. Fresh, Fearless Are you ready to join one of the best Italian Restaurant on London. Our mission to serve the most authentic and freshest taste of Italy to customers within 4 minutes! As we grow across London, we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new refurbished restaurant. Do you come from the world of Hospitality? Ready to join something special? Ready to Lead, Grow, and Thrive? Let’s do it! As a Supervisor, you support the Assistant General Manager in running a fantastic Fast food Italian restaurant and delivering great restaurant performance. This isn’t just another supervisor role - it’s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you’re at your best, our team and our guests feel it too. If you’re an operator with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we’d love to have you on board. Come be a part of something different—where the only thing we put in a box is our food! The Role at a Glance: Restaurant Supervisor London (100% Onsite)

Summer Dumpling is a dynamic and rapidly growing food & beverage brand specialising in premium dumplings and Asian inspired flavours. With a passion for quality, flavour innovation and memorable customer experiences, we’re expanding our presence – and looking for a driven Marketing Executive to join our team and help amplify our story. As our Marketing Executive you will take ownership of key marketing activities across the brand and play a pivotal role in raising awareness, driving foot-traffic and building customer loyalty. Your core responsibilities will include: • Develop and execute marketing campaigns (digital, social media, influencer collaboration) to increase brand visibility., • Manage social media channels, create engaging content (posts, reels, stories) and monitor performance metrics., • Coordinate marketing events, in-store activations, pop-ups and collaborations with other brands or local partners., • Assist in planning and executing email marketing, CRM programmes and customer engagement initiatives., • Monitor market trends, competitor activities and customer insight to inform strategy and optimise performance., • Work closely with the operations team, design & branding, and retail teams to ensure consistency of brand and messaging., • Track marketing budget, produce reports on campaign effectiveness and ROI, and make data-driven recommendations for improvement., • Support development of creative marketing materials (flyers, POS, digital ads) and collaborate with external agencies/designers as required. Who We Are Looking For • Minimum 2 years’ experience in marketing (preferably within F&B, hospitality or fast-moving consumer goods)., • Proven track record designing and delivering successful digital marketing and social media campaigns., • Strong content creation skills: excellent copywriting, visual sense, familiarity with social-platform formats., • Data-driven mindset: comfortable analysing metrics, extracting insight and optimising campaigns accordingly., • Energetic, creative, and proactive with a passion for food, lifestyle and consumer brands., • Excellent communication and interpersonal skills, with the ability to collaborate across teams and work effectively in a fast-paced environment. We prefer candidates with good Chinese language skills., • Experience with marketing tools/analytics (e.g. Google Analytics, Facebook Ads Manager, email-marketing platforms) is a plus.

Yard Sale Pizza is on the search for a Moped Delivery Driver to join our amazing team. Our winter bonus scheme applies to Moped Drivers and Cyclists where an extra 10% of hours worked can be earned, earning up to £13.43 per hour. Terms and conditions apply, during winter months only. We're hiring for safe and respectful drivers to deliver our delicious pizzas hot'n'fresh across multiple sites in London! You must have excellent navigation and customer service skills. We can offer a fun working environment with a fantastic team and provide everything including mopeds, insurance and equipment. You'll get hands-on training from an experienced team and brilliant opportunities to work your way up in the business if you seek progression and want to learn new skills such as management or pizza chef skills. What’s on offer: • Paying £12.21 per hour, • Fully insured 110cc Mopeds and weatherproof equipment provided, • Permanent contract - up to 5 shifts per week depending on the needs of the business., • All overtime is paid for, • Opportunities to progress to Senior Driver Position, • Payment every 2 weeks, • Team Tips paid monthly based on how many hours you work, • Other bonus incentives and refer-a-friend scheme, • We’ll pay half of CBT renewals (Terms apply), • With our in-house Training programs you can become a manager or a pizza chef! Essential requirements: • Available to work Friday and Saturday evenings (shifts finish up to 11.30pm), • 18 years and over, • CBT Licence, or category A (motorcycle) licence & UK drivers licence, • Working smart phone with data & good knowledge of local areas, • Excellent navigation, customer service skills, • Great time management Other perks include: • Free pizza on every shift, • Staff parties throughout the year, • Uniform and other merchandise to celebrate your milestones working with us, • CBT Scheme where we pay for 50% of renewals (terms and conditions apply), • Hospitality Action’s Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can’t wait to hear from you! Pizza & Love, YSP

Job description Position Host / Hostess Description We serve the sort of food which brings people together – over coffee, over communal tables, over all-day menus and makes us all feel good. Our restaurants feel bright and beachy and we are looking for Senior Hosts who reflect this through being passionate, sunny and welcoming. A little about this role: A vital support to the operations of the restaurants Supporting the day to day running of the restaurant and most importantly, the door Being the first person our customers interact with giving them that Granger welcome Where applicable, managing the booking system especially with large events Managing our virtual queue and making sure every customer feels special. What we are looking for: Someone organize themselves on a demanding a busy shift An inspiring individual who raises the bar in customer service A passionate approachable individual Previous experience as a host, maître d' or equivalent Hungry to step-up to the next level Some of our great benefits: A clear career path, – offering both support and guidance An extra day of holiday for every year of service after two years of working with the company A real work-life balance – healthy minds & healthy hearts All meals are included when you are at work, which are fresh and wholesome 50% staff discount for you to use within all five of our excellent restaurants Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team. We cannot wait to meet you! Salary £14.5–£15 hr Location 237-239 Pavilion Road, Knightsbridge, Kensington and Chelsea, London, England, United Kingdom Type of job Employment type Full-Time Shift schedule Monday - Sunday, 2 days off in between, AM and PM shifts available

Yard Sale Pizza is on the search for a Delivery Cyclist to join our amazing team! Our winter bonus scheme applies to Moped Drivers and Cyclists where an extra 10% of hours worked can be earned, earning up to £13.43 per hour. Terms and conditions apply, during winter months only. We're hiring enthusiastic Delivery Cyclists to join our team, working across evenings and weekends to deliver pizzas to the local residents. We have e-bikes with top speeds of 25km/h with some shops equipped with only e-bikes to ensure an efficient delivery service! We’re also offering a fantastic opportunity for cyclists to become a moped driver! You can complete a CBT course with 50% paid by the company (terms and conditions apply). Thorough training will also be provided. What’s on offer: • Paying £12.21 per hour, • Opportunities to progress to Senior Cyclist Position, • Permanent contract - up to 5 shifts per week depending on the needs of the business., • All overtime is paid for, • Payment every 2 weeks, • Team Tips paid monthly based on how many hours you work, • Other bonus incentives and refer-a-friend scheme, • We’ll pay half of CBT for those interested to drive mopeds (Terms apply), • With our in-house Training programs you can become a manager or a pizza chef!, • E-Bikes and weatherproof equipment provided Essential requirements: • Available to work Friday and Saturday evenings (shifts finish up to 11.30pm), • Must have cycling experience / love for cycling, • Excellent road / navigation experience, • Working smart phone with data & good knowledge of local areas, • Delivery experience not essential but you must have excellent customer service skills, • Team player & positive attitude, • Applicants must be at least 17 years old to apply., • Available for a September start Other perks include • Free pizza on shift, • Staff parties throughout the year, • Uniform and other merchandise to celebrate your milestones working with us, • Hospitality Action’s Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can’t wait to hear from you! Pizza & Love, YSP

HOP MASTER ADVERT Fast. Fresh, Fearless Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London, we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. Do you come from the world of Hospitality? Ready to join something special? Ready to Lead, Grow, and Thrive? Let’s do it! As a HOP Master, you support the Assistant General Manager in running a fantastic HOP restaurant and delivering great restaurant performance. This isn’t just another supervisor role - it’s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you’re at your best, our team and our guests feel it too. If you’re an operator with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we’d love to have you on board. Come be a part of something different—where the only thing we put in a box is our food! The Role at a Glance: HOP Master (Restaurant Supervisor) London (100% Onsite) £13.50 per Hour Plus a complete benefits package including free food on every shift, team events and parties, clear development path, discounts, gifts and more… Hours: Full Time (up to 45 hours per week) Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London & Manchester with fresh, flavourful food across five thriving restaurants—soon to be seven in 2025. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, you’ll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there’s an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That’s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you’re part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You’ll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you’ll ever find us putting in a box is our food! Where you’ll shine: As a part of the management team, you'll be assisting steer the daily operations and ensuring top-notch service, delicious food, happy teams and happy customers. Leading by example, you'll inspire and energise your colleagues and play a key role in ensuring the smooth daily running of your restaurant. With a keen eye on detail, you'll support in optimising workflows, managing stock, and keeping costs in check—without ever compromising on quality. Compliance is key, so you’ll be involved in making sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and supporting a happy, motivated team, you’ll play a vital role in delivering an exceptional dining experience. About you: + At least 1 year of previous supervisor/management experience + Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry + Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience + Some operational knowledge, including stock management, compliance, and cost control + Hands-on approach—willing to step in when needed + Honing the craft of excellent communication skills, with the ability to engage both team members and customers + A problem-solver who stays cool under pressure and can adapt quickly to challenges + Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus What’s on Offer: + Competitive hourly rate + day off on your birthday + 1 extra day for every two years working for HOP + Structured career ladder for development + Free food on every shift + Team events & parties + Referral scheme + Flexible pay through wagestream + 50% discount when you come with family or friends + Gifts on special occasions Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

We’re seeking an experienced and charismatic Kitchen Manager / Floor Manager with strong leadership skills and a background in Mediterranean-style cuisine and hospitality. The ideal candidate will be hands-on, friendly, and confident managing both the kitchen and front-of-house teams to deliver excellent food, drinks, and customer service. This is a full-time, permanent position offering an immediate start for the right person. Key Responsibilities: • Oversee daily kitchen and floor operations to ensure smooth, efficient service, • Lead, train, and motivate kitchen and floor staff to maintain high standards, • Support with food preparation and beverage service when required, • Maintain strict hygiene, safety, and presentation standards across the venue, • Manage stock levels, order supplies, and control costs, • Foster a positive, team-oriented environment that encourages collaboration and respect, • Work closely with ownership or senior management to implement improvements and maintain consistency Requirements: • Minimum 5+ years’ experience in a professional kitchen or restaurant management role, • Proven experience in Mediterranean-style cuisine or similar environments, • Strong leadership and communication skills, • Hands-on knowledge of kitchen operations, floor management, and beverage service, • Friendly, professional, and charismatic personality — must be approachable and team-focused, • Must be local to Bromley or nearby areas, • Immediate availability preferred, • Confident, personable, and able to lead by example, • Excellent attention to detail and commitment to quality service, • Calm under pressure with a proactive, can-do attitude Salary & Benefits • £32,000–£35,000 per year (depending on experience), • Immediate start available, • Supportive work environment with opportunity for growth

Do you love to make every guest feel special? Looking for a career where you can work your way up? Fantastic, it looks like you are our perfect Head waiter / waitress. We are looking for a wonderful Head waiter/ waitress, who can always put a smile on customers faces and wait staff who love working with fresh wholesome produce. At Granger & Co we are different here's what we give our fabulous wait staff: • Exceptional Monthly incentives, • Training with our suppliers and our fantastic Training Manager – offering both support and guidance, • An extra day of holiday for every year of service after two years of working with the company, • A real work-life balance – healthy minds & healthy hearts!, • English courses provided – we support everyone, • All meals are included when you are at work, which are fresh and wholesome, • 50% staff discount for you to use within all five of our excellent restaurants Experienced wait staff are what we’re gunning for but we also value: • Natural talent – we want people-people, • An inspiring waiter or waitress who raises the bar in customer service, • A passionate approachable individual We serve classic, freshly prepared, healthy & natural food right through from busy bustling breakfasts to cosy evening candlelit dinners. Across all five of our restaurants we demonstrate a family approach to nurturing our wait staff and wanting to see them progress and succeed in our business. About Granger & Co. Over 25 years ago, in a sunny little corner cafe in Sydney, the global phenomenon of avocado toast and ricotta hotcakes first began. Self-taught Aussie cook Bill Granger opened his first ever café serving simple fresh flavours and light, healthy plates. Bill quickly earned himself a reputation for his original approach to dining - communal tables and lazy weekend breakfasts. He was declared by the New York Times as “the egg master of Sydney". Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team.

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Demi Chef in Cold Section! YOUR MISSION: • You will be part of a BIG MAMMA kitchen team!, • You will be working in the kitchen preparing our cold dishes, antipasti and insalate!, • You will follow the recipes and directions from the kitchen management., • You will be working alongside the Chef de Partie to help with training of the new Prep and Commis chef., • You will spread magic and make our customers live the best moment of their day!, • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: • Big Smile and passion for Italian food!, • Great energy, proactive attitude and team spirit, • Excellent teamwork, leadership and communication skills, • Previous experience as a Demi Chef, • Excellent knowledge of Italian cuisine, • Flexible availability, including weekends and evenings OUR OFFER: • Permanent, full-time position, • £16.21 per hour + Tronc Point, • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 15% Employee discount in all of our restaurants, • £500 referral bonus when you refer a friend, • Employee of the Month award, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma

About the Role We are looking for a reliable and organised Warehouse & Office Assistant to join our team. This is a varied position that combines hands-on warehouse work with essential administrative duties to support smooth daily operations. You’ll play a key role in ensuring orders are processed accurately, stock is managed efficiently, and customers receive excellent service. Key Responsibilities Warehouse Duties: Pick, pack, and dispatch customer orders accurately and efficiently Receive and inspect deliveries, checking goods against purchase orders Organise and maintain stock in the warehouse, ensuring everything is clearly labelled and easy to locate Assist with regular stock checks and inventory control Keep the warehouse clean, tidy, and compliant with health & safety standards Operate warehouse equipment safely (training provided if required) Office & Administrative Duties: Process orders, invoices, and delivery paperwork Update inventory systems and maintain accurate records of stock levels Communicate with suppliers, couriers, and customers regarding deliveries and collections Support general office tasks such as filing, data entry, and responding to emails or phone enquiries Work collaboratively with other departments to ensure smooth workflow between warehouse and office functions Skills & Experience Previous experience in a warehouse, logistics, or admin role preferred Good attention to detail and accuracy in handling orders and data Basic computer skills (e.g., Microsoft Office, inventory/order management software) Strong organisational and multitasking abilities Good communication skills and a team-focused attitude Physically fit and able to handle light to moderate lifting What We Offer Competitive pay and benefits Supportive, friendly team environment Opportunities for training and development Stable, varied role with room to grow

Maresco is a Spanish restaurant with a strong focus on high quality Scottish seafood in Berwick Street, Soho. We are passionate about high standards who appreciate commitment to ethical sourcing and quality in all areas of food and wine. This is a very hands-on role that requires a candidate with extraordinary customer service, motivation and enthusiasm. If you have the work ethic, drive and commitment to be part of a successful team, we would love to hear from you. We are looking for a motivated and responsible Supervisor to join our team and ensure smooth daily operations. Key responsibilities: Oversee daily operations and ensure company standards are met. Supervise and motive the staff, providing guidance and support. Ensure excellent customer service at all times. Maintain health, safety and cleanliness standards. Requirements: Previous experience in a supervisory or leadership role preferred. Strong communication and interpersonal skills. Ability to work under pressure and manage a team. Flexible availability, including weekends. Problem - solving attitude and organisational skills.

RECEPTIONIST Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Receptionist at ROE, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure. This role involves managing reservations, assisting with guest inquiries, and supporting the front-of-house team to maximize guest satisfaction and table occupancy. Key responsibilities: • Greet guests with a warm and professional demeanour, ensuring a positive first impression., • Manage reservations, seating arrangements, and guest flow to optimize the dining experience., • Handle phone and email inquiries, providing accurate information and assisting with bookings., • Work closely with the front-of-house and management team to ensure seamless service., • Maintain an organized and efficient reception area., • Assist with special requests and accommodate guest needs whenever possible. About you: • Previous experience as a Receptionist or Host in a high-quality hospitality environment., • Exceptional customer service and communication skills., • Strong organizational skills and attention to detail., • Ability to multitask and remain calm under pressure., • A team player with a positive and proactive attitude., • Proficient in utilizing the Seven Rooms booking system. The benefits: • Competitive salary., • Career progression., • Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses., • Wellbeing initiatives., • Reward and recognition schemes., • Free welcome lunch for you and a guest., • 50% restaurant discounts across the group., • 25% Friends and Family discounts., • 50% discount on company retail., • Supplier trips, staff parties and team socials., • Staff meal during your shift., • Increased holiday entitlement after three years employment., • Enhanced parental leave (after one year’s employment)., • Sabbaticals (after three years employment)., • Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

WRITE YOUR NEXT CHAPTER AT WAXY O’CONNOR’S IN LONDON’S WEST END London’s biggest and best Irish bar sells more Guinness at any other in the UK. The team here serve up a warm welcome with a distinct Irish accent. So, the vibe is laid back – except when we’re watching the big games in Rugby, Hurling and Gaelic Football or hosting a traditional music session. Our team are enthusiastic about sharing their love of all things Irish and building on our reputation for warm hospitality and traditional, wholesome food. If you share our passion and are up for the craic, you’ll be made most welcome too. Helping the Kitchen Manager to deliver exciting menus, you’ll be focused on ensuring high quality products are used and enabling the highest standards of health and hygiene – even when the pressure is on. You’ll also help to minimise wastage and support your team by helping with food prep and leaning whenever required. Ideally, you’ll have experience gained in a similarly busy and dynamic environment. Here you’ll get to grow your skills and experience by being both hands on and undertaking on-going training. WE ARE PROUD TO OFFER: Some of the best Career Growth Opportunities in the industry. Flexible Shift Patterns – to fit around the other important things in life. A Competitive and Progressive salary A monthly variable share of the venue service charge, paid through a Tronc scheme in line with the Tipping Act 2023. 100% of our Service Charge goes to our employees and is distributed in its entirety on a monthly basis. The lower figure is the hourly salary and the higher figure is the average hourly income across a year including tronc distribution for the role advertised. Wage Stream – giving you direct access to your wages when you need them. Private Medical Cover on completion of one year’s service. Access to Professional Mental Health Resources and an Employee Assistance Programme on completion of one year's service. 28 days paid Holiday per annum, inclusive of Bank Holidays. 25% Discount at all Glendola Leisure Venues. Annual Staff Events Opportunities to innovate and contribute to the growth of your business GLENDOLA LEISURE GROUP - A LEADING FAMILY-OWNED PRIVATE HOSPITALITY COMPANY Glendola Leisure operates many different bars, pubs and restaurants across the UK in London, Glasgow, Belfast & Edinburgh. In your City, you will be part of a small team supported by our wider group and open to all the opportunities that come with that. What we all share as part of the Glendola Family is a passion for our customers, being experts in our products, providing exceptional service and a commitment to being better every day. If you can offer friendliness, a ‘can-do’ attitude and willingness to become an expert in your products and want a role that is as individual are you are then you’re the one for us. It is time you stopped going to work and started coming to life. Are you ready to be part of one of the hospitality industry’s biggest success stories? – It’s time to apply.

Honest Greens is an innovative and rapidly growing restaurant brand with a clear mission: to improve society through real food. We believe that eating healthy should be simple, accessible, and delicious. That’s why we create dining experiences that combine flavor, health, and sustainability — integrating technology and new trends to help people take care of themselves and live better. We’re here to change the rules of the industry. We’re committed to real, healthy, and tasty food — and to authentic people who want to grow and contribute in a dynamic and purpose-driven environment. If you’re looking for a place where you can be yourself, learn every day, and work as part of a team, Honest Greens is the place for you! We’re looking for a Shift Supervisor for our new opening in London. Your Mission: As a Front of House Shift Supervisor, you’ll be responsible for coordinating the front-of-house team (waiters and hosts) during shifts, ensuring exceptional service and a memorable guest experience. You’ll lead restaurant floor operations, solve issues in real time, and ensure that Honest Greens standards are met at all times. Responsibilities: • Coordinate and supervise the front-of-house team during shifts., • Ensure service quality and customer satisfaction., • Handle incidents and resolve problems quickly and effectively., • Organize and prioritize tasks to maintain smooth service flow., • Ensure compliance with operational procedures and hospitality standards., • Support the training and onboarding of new team members., • Collaborate with the kitchen and barista teams to optimize coordination and service timing., • Participate in opening or closing the restaurant, depending on the shift. What We’re Looking For: • Minimum 1 year of experience in hospitality, preferably in supervisory or team leadership roles., • Schedule flexibility to work rotating shifts (Monday to Sunday, including bank holidays)., • Proven experience supervising front-of-house teams during full shifts, ensuring service quality., • Ability to resolve issues in real time and maintain service flow. We’ll Also Value: • Experience in high-volume restaurants or organized chains., • Studies in hospitality, restaurant management, or leadership., • Strong leadership, communication, organizational, and team motivation skills., • Experience in opening/closing restaurants, training teams, and managing front-of-house KPIs. What We Offer: • Join a fast-growing company leading the healthy food revolution., • An inclusive, dynamic, and sustainability-driven work environment., • Professional development and continuous training opportunities., • Active participation in a project with a positive impact on the community and the planet. Benefits: • Meal included during your shift., • 50% discount in HG in your free time., • Internal growth opportunities., • Ongoing training.

Join our team as a self-employed beauty therapist at a welcoming and friendly nail salon . We are seeking enthusiastic individuals who are passionate about beauty therapy and customer service. As part of our team, you'll have the opportunity to work with a loyal customer base and receive good tips and bonuses during busy periods. This role is ideal for someone who enjoys creating positive client experiences and thrives in a vibrant salon environment. Responsibilities: • Provide a range of beauty therapy services to clients, ensuring high-quality standards., • Build and maintain strong relationships with clients through excellent customer service., • Work collaboratively with a small team of friendly staff to ensure a smooth operation of the salon. Requirements: • Previous experience in beauty therapy is preferred., • Strong interpersonal and communication skills., • Ability to work independently and manage time effectively. If you are passionate about beauty and looking to work in a supportive and dynamic salon, we would love to hear from you.

Company Description At Connexus, we bring four decades of hands-on manufacturing expertise to the global stage. Since 1985, we have supported the maritime, machinery, and automotive sectors with parts that meet the highest standards of quality and reliability. With customers in over 20 countries, we combine craftsmanship with modern precision to deliver true value on time, every time. As we look to the future, our promise remains the same: exceptional quality, no compromises. We are seeking a dynamic and results-driven Business Development Manager to join our team. In this role, you will be responsible for identifying new business opportunities, building and maintaining strong relationships with clients, and driving the growth of our company. The ideal candidate will possess a strategic mindset and have a proven track record in business development, with proficiency in Salesforce and other CRM software.

GAZETTE BRASSERIE GROUP We’re looking for an Assistant Manager to join our team at Gazette South Kensington! If you’re friendly, full of energy, enjoy hospitality and interacting with customers, you’ll feel right at home with us. You’ll need to have some management experience, as the role involves supporting the General Manager with day-to-day operations and helping things run smoothly across our branch as well as communication with other branches. We’re looking for someone who’s hands-on, reliable & confident around people. So if you're dependable, motivated, and good at keeping things running smoothly, you’re exactly who we’re after. If all above sounds like you, please apply to work with us. We’re an small staff that's always up for meeting good people & seeing if we’re a good fit for each other. French speaker is a big plus. Please note: You’ll need to be eligible to work in the UK.

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Bar Assistant Manager! YOUR MISSION: • You will be part of a BIG MAMMA Bar team!, • You will be managing the daily operations of the bar alongside the Bar Manager., • You will delegate tasks, coach and support the team, run services, lead briefings, onboard new team members, train the team and more!, • You will participate in monthly inventory, assist with ordering and implement seasonal menu changes., • You will maintain health and safety standards and maintain cleanliness and organisation behind the bar., • You will spread magic and make our customers live the best moment of their day!, • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: • Big Smile and passion for Italian food!, • Great energy, proactive attitude and team spirit, • Excellent customer service, communication and leadership skills, • Expert bar knowledge including classic cocktails, • Previous experience as a bar supervisor/assistant bar manager in a fast paced environment, • Flexible availability, including weekends and evenings OUR OFFER: • Permanent, full-time position, • £ 18.71 per hour + Tronc Point, • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 15% Employee discount in all of our restaurants, • £500 referral bonus when you refer a friend, • Employee of the Month award, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma

Key Duties and Responsibilities: Build and maintain strong, long-term relationships with key clients, contractors, and stakeholders. Act as the primary point of contact for client queries and escalations. Identify opportunities to provide additional services to clients to enhance revenue streams. Ensure compliance with company financial policies and industry regulations. Develop and implement strategies to grow the company’s client base and increase profitability. Support tender submissions, bids, and contract negotiations with clients. Advise senior management on opportunities for operational improvement and cost efficiencies. Collaborate with project managers, site managers, and finance teams to align operations with client expectations. Mentor and supervise junior staff where appropriate. Ensure high standards of customer service and professional conduct across the team. Ensure adherence to company policies, industry standards, and statutory regulations. Report on business performance and client satisfaction metrics to senior management.

Mymeds Healthcare Ltd is seeking an experienced and committed Shop Manager to oversee the day-to-day operations of our busy retail pharmacy. This is an excellent opportunity for a motivated individual with a strong background in retail and team leadership to join a growing and supportive organisation. Key Responsibilities: Manage and ensure the efficient daily operation of the pharmacy Plan and coordinate staff schedules, delegate responsibilities, and set performance targets Supervise sales and customer service activities, offering guidance and feedback to the team Monitor sales trends and customer demand; adjust strategies as needed Resolve customer enquiries and complaints to maintain high service standards Collaborate with other departments to address operational challenges Prepare and present reports on performance and business activities Contribute to business development, including product range expansion and market growth Skills and Experience Required: Minimum 3 years’ experience in a similar managerial or supervisory role Excellent organisational and multitasking skills Strong leadership and team motivation abilities High level of customer service and communication proficiency Competent in Microsoft Office and basic financial management Familiarity with retail compliance standards and regulations Strategic thinking and problem-solving mindset Ability to perform under pressure and manage multiple tasks Working Hours: 37.5 hours per week If you’re passionate about leading a team and delivering outstanding customer service in a pharmacy , we’d love to hear from you.

The Marketing Manager will be responsible for developing and implementing marketing strategies to promote the company’s dessert products, improve brand recognition, and increase customer footfall across physical and online platforms. The role involves overseeing advertising campaigns, customer engagement, and business development initiatives to support the company’s growth within the food and beverage sector. Key Duties and Responsibilities: 1. Marketing Strategy and Planning, 2. Liaise with senior management to plan seasonal product promotions and new dessert launches in line with customer trends and business objectives., 3. Contribute to setting realistic sales targets and marketing budgets for each branch., 4. Develop marketing plans to enhance brand visibility both locally and online., 5. Market Research and Product Development, 6. Conduct customer satisfaction surveys and gather feedback on product quality, presentation, and pricing., 7. Analyse competitors in the dessert and café sector to identify market opportunities and customer preferences., 8. Provide input on new flavours, packaging, and presentation ideas to attract target audiences., 9. Advertising and Promotion, 10. Design and manage promotional campaigns (digital, print, and in-store) to increase footfall and online orders., 11. Oversee social media marketing (Instagram, TikTok, Facebook, Google) and manage collaborations with influencers and local events., 12. Coordinate promotional offers and seasonal campaigns (e.g., Valentine’s specials, Eid promotions, summer desserts)., 13. Performance Analysis and Reporting, 14. Monitor and analyse sales figures, advertising performance, and customer engagement metrics., 15. Prepare marketing performance reports and recommendations for management., 16. Team Management and Implementation, 17. Supervise marketing and design staff responsible for digital content, social media posts, and branding., 18. Ensure consistent brand messaging and quality across all advertising platforms and materials., 19. Client and Business Relations, 20. Build relationships with local suppliers, delivery platforms (UberEats, Deliveroo, JustEat), and community partners. • Bachelor’s degree in Marketing, Business Management, or equivalent experience., • At least 2 years’ experience in marketing, preferably in the hospitality or food & beverage sector., • Strong knowledge of social media marketing and consumer engagement in the dessert or café industry., • Excellent communication, creativity, and data-driven decision-making skills.

Fulfillment & Operations Executive Location: London, UK Job Type: Full-time, Office-based About Us Welzo is a fast-growing healthcare and wellness marketplace, offering a wide range of health tests, supplements, and personal care products to customers across the UK, EU, and GCC. We are seeking a Fulfillment & Operations Executive to join our team and ensure the smooth and efficient processing of customer orders. Role Overview As a Fulfillment & Operations Executive, you will be responsible for managing the packing, shipping, and logistics of customer orders. You will play a critical role in maintaining high fulfillment standards, ensuring timely deliveries, and optimizing our operations for efficiency. Key Responsibilities Order Processing: Accurately pick, pack, and prepare customer orders for dispatch. Inventory Management: Monitor stock levels, update inventory records, and liaise with suppliers to ensure availability of products. Shipping & Logistics: Coordinate with couriers and shipping partners to ensure timely and cost-effective deliveries. Quality Control: Inspect products for accuracy and condition before shipping. Returns & Exchanges: Handle returned items, process refunds, and restock products as needed. Warehouse & Office Organization: Maintain a clean and organized workspace to ensure smooth daily operations. Customer Support Assistance: Work closely with customer service to resolve fulfillment-related issues. Process Improvement: Identify opportunities to enhance efficiency, reduce costs, and improve order fulfillment workflows. Requirements Previous experience in order fulfillment, warehouse operations, or e-commerce logistics is a plus. Strong attention to detail and ability to work efficiently under time constraints. Good organizational and problem-solving skills. Ability to lift and move packages when required. Familiarity with shipping platforms and order management systems is advantageous. Team player with a proactive approach to work. What We Offer Competitive salary based on experience. Opportunity to work in a fast-growing healthcare and wellness company. Supportive team environment and career development opportunities. Office-based role with a dynamic and hands-on approach to fulfillment and operations.