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About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

Location: Farnborough, Hampshire, GU14 8FF - Hybrid Remote Salary: £40,000 - £50,000 dependant on experience. Hours: Full-Time / Permanent, Start Date: Immediate At Tecna, we’re expanding, and we’re on the lookout for talented Project Managers to join our dynamic Projects team at our Farnborough headquarters. If you’re an ambitious, confident self-starter ready to be part of a growing creative company, this full-time, permanent position could be the perfect fit for you. As a Project Manager, you’ll collaborate closely with our Technical Designers and Operations team to bring stunning exhibition displays to life. Using designs from our Creative and Sales teams, you’ll manage the client's journey with Tecna, ordering parts and materials, booking labour and amenities and ensuring a smooth seamless delivery for our clients. No two projects are the same, and every day brings fresh, exciting challenges. If you’re passionate about design, eager to tackle new problems, and ready to make an impact, Tecna UK could be your next great opportunity. Why Tecna? • Join an innovative, forward-thinking company shaping extraordinary display experiences., • Work on exciting, one-of-a-kind projects that push creative boundaries., • Be part of a growing team where your skills and ambition will thrive. If you’re ready to take on a role where every day is different and your work truly matters, we’d love to hear from you! What You'll Do: • Work alongside Technical Designers to ensure all technical drawings, pick-lists, and cut-files are produced on-time., • Liaise with our key suppliers and in-house procurement team to ensure all framework, graphics and amenities are ordered on-time in the most cost-effective manner., • Liaise with the Operations team to ensure all displays are pre-built, installed and dismantled on-time and to spec., • Gather all necessary information and input this into our CRM systems., • Attend site regularly to oversee project delivery and perform handovers with clients., • Protect and report on profit margins, ensuring we are as cost-effective as possible whilst also highlighting areas for improvement in the future., • Ensure the client has a worry-free, enjoyable, faultless experience with Tecna that leaves them excited to work with us again! What We're Looking For: • Great organisational skills, multi-tasking skills, and a sense of urgency, • Previous history of using work-management platforms such as Monday.com, • An ability to use 3D CAD software at a basic level (desirable but not essential, training on SketchUp can be provided), • A history of client-management, • An ability to problem-solve, be reactive, and thrive under pressure, • An ability to use your own initiative, • High attention to detail, • An ability to collaborate effectively within a team, • Experience in the exhibition industry is preferable, but by no means essential as all training will be provided Perks You’ll Love: • Enjoy the convenience of free on-site parking—no more stressful searches for a spot!, • Prioritise your health with comprehensive Bupa healthcare coverage., • Secure your future with our company pension scheme., • Take time to recharge with a generous 33 days of annual leave, including bank holidays!, • Join us for regular, fun-filled company events!, • Make a difference with dedicated paid days for charity work and group community projects

Self-employed multi-drop couriers required. 8am start, Monday to Saturday. Will need to be flexible. £1 per parcel if using own vehicle. 80p per parcel if in van we provide. Weekly pay. Immediate start available. No previous experience necessary (training provided) but it will help if you have worked as a courier before. What youll do: • Collect parcels from site in Grimsby, • Scan and deliver parcels to customers in and around the Grimbsy postcodes, • Collect parcels from customers and bring back to depot the following day Skills you need: Manual drivers license • You must be able to follow safety, quality and production standards, • You will need to be able to lift (products up to 17kg), bend, twist, kneel and crouch, • Basic use/understanding of the English language is required as will need to converse with colleagues and customers and read address labels AMRT1_UKTJ ...

Self-employed multi-drop couriers required. 8am start, Monday to Saturday. Will need to be flexible. Weekly pay. Immediate start available. No previous experience necessary (training provided) but it will help if you have worked as a courier before. What youll do: C ollect parcels from site in Grimsby Scan and deliver parcels to customers in and around the Grimbsy postcodes Collect parcels from customers and bring back to depot the following day Skills you need: Manual drivers license You must be able to follow safety, quality and production standards You will need to be able to lift (products up to 17kg), bend, twist, kneel and crouch Basic use/understanding of the English language is required as will need to converse with colleagues and customers and read address labels TPBN1_UKTJ