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Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

If this job isn’t quite right for you, but you’re a qualified accountant looking for a new job in finance, please contact Benjamin Stanton at the Hays Senior Finance team in Manchester. Senior Finance Analyst | Global SAP S4 HANA Implementation | £500 Daily Rate Outside Scope | Min. This is a f

We are working with a global law firm to hire a Compliance Analyst to join their team in Manchester. This is an excellent opportunity to join a highly regarded international law firm and play a key role in ensuring that all new business is taken on in line with the firm’s legal, regulatory, and risk management obligations. This is a varied role where you’ll assist partners and fee earners with the new business inception process, including conflict checking, AML due diligence, sanctions screening, and wider compliance support. You’ll be part of a busy and collaborative team that works across jurisdictions, supporting lawyers globally. Your key responsibilities will include: • Reviewing and analysing new client and matter forms to identify potential risks or conflicts, • Conducting and analysing conflict searches, escalating issues as appropriate, • Supporting the implementation of information barriers and maintaining the conflict database, • Researching and verifying clients for AML purposes, including beneficial ownership and PEP checks, • Assessing client risk levels, documenting findings, and escalating high-risk matters for sign-off, • Supporting ongoing client monitoring and sanctions screening, • Assisting with compliance training, projects, and queries from across the firm We’re looking for someone with compliance experience gained at a law firm or other professional services firm, especially experience with conflicts or AML. Knowledge of SRA rules, AML legislation, and experience using Intapp or similar systems would be an advantage. This is a fantastic opportunity to join a firm known for its collaborative culture, global reach, and investment in its people. If you’re looking to build your career in risk and compliance within a leading international law firm, we’d love to hear from you. Ref: 1459

Product Owner – Inventive Management Brother International Europe Ltd 📍 Manchester Reporting to: Head of Business Engagement ⭐ Role Overview We are looking for a Product Owner to lead the implementation and ongoing management of a new Incentive Management System across Europe. You will work closely with a central shared service team, local offices, and external vendors to deliver the system rollout and ensure long-term success. The role focuses on driving best practice, standardising processes, and optimising how incentives and rebates are managed across the organisation. You will own the product roadmap, manage enhancements, and ensure the platform delivers measurable value to sales, finance, and commercial teams. 🌍 About Brother Brother is a global brand providing products and services to customers worldwide, with manufacturing and sales operations in more than 40 countries and regions. Since beginning in 1908 as a sewing machine repair business, the Brother Group has grown through more than 110 years of innovation. Our “At your side” spirit sits at the heart of everything we do, always putting our customers first. We combine a customer‑focused mindset with a strong commitment to the circular economy, ensuring minimal environmental impact through our “At your side 2030” vision and environmentally conscious approach. 🔍 Requirements What we are looking for: • Experience working as a Product Owner or similar product role in a technology or systems environment, • Strong understanding of sales, finance, or commercial processes, particularly incentives, rebates, or pricing structures, • Experience of working with international stakeholders, • Experience with Jira and Agile methodologies to support structured delivery, • Ability to translate user needs and data insights into product improvements, • Experience working with cross-functional teams and external vendors, • Experience supporting process improvement, standardisation, or change initiatives, • Willing to travel occasionally to European offices as required 🎯 Key Responsibilities • Own the product roadmap, prioritising features, improvements, and efficiencies., • Deliver executive-level reporting, including steering meetings and KPI reporting., • Define user stories, manage the backlog, and align delivery with business objectives., • Oversee system development, testing, and deployment with internal teams and vendors., • Work closely with the Systems Analyst, Project Manager, and implementation partner to scale and innovate solutions and processes., • Support the design and implementation of rebate, incentive, and contract/data management processes., • Drive process standardisation across European markets., • Align incentive and rebate processes across local offices and shared services teams., • Partner with sales, finance, and e‑commerce stakeholders to maximise system adoption and value., • Identify opportunities for process improvement, automation, and system integration 💙 What We Offer Alongside a competitive salary, BIE provides a comprehensive benefits package, including: • Hybrid, flexible working, • 25 days holiday + bank holidays, with the option to purchase 5 additional days., • Industry‑leading Pension Scheme, • Excellent training & career development, • Life Assurance at 4× annual salary., • Simply Health cash plan, subsidised by 50% of single membership., • Plus, a range of wellbeing, financial, and lifestyle perks 📩 Apply now through LinkedIn or email your application to:

Join Amex GBT's dynamic Analytics team as a Senior Data Insight Analyst-a role designed for ambitious, commercially‑minded professionals ready to make an immediate impact. In this position, you'll leverage advanced analytical techniques to drive strategic decisions across our digital platform, directly influencing how millions of business travellers experience our services. Drive marketplace growth through strategic insight – Lead analytical initiatives that unlock the full potential of our industry‑leading marketplace, directly contributing to Amex GBT's competitive advantage and revenue growth. Tell stories with data that move leaders – Master the art of data storytelling, translating complex analyses into clear, compelling narratives that inspire action across all levels of the organization – from product teams to C‑suite executives. Architect the customer experience – Design sophisticated analyses and predictive models that identify and prioritize critical moments in the customer journey, enabling smarter product decisions and measurable improvements to how travellers interact with our platform. Partner with product teams on what matters most – Collaborate closely with Product and Engineering to deliver both strategic insights and the operational reporting they need to move fast and stay focused on high‑impact work. Champion continuous improvement – Spot opportunities for operational optimization, take ownership of identifying and prioritizing improvements, and drive implementation that delivers real business value. Strong analytical foundation – Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Physical Sciences, or a related field with demonstrated expertise in data analytics. Advanced technical skills – Fluency in SQL (writing complex multi‑table joins, optimizing queries for performance, debugging and troubleshooting independently) and proficiency in Python or R (data exploration, analysis, and visualization). Data visualization expertise – Strong hands‑on experience with Tableau to extract data from multiple sources, build automated reports and dashboards, and communicate insights effectively. Proven track record – 5+ years of professional experience in relevant business environments such as B2B SaaS, data consultancy, or similar data‑driven organizations. Exceptional communication skills – Ability to articulate complex analyses clearly through written reports, presentations, and compelling data storytelling across diverse audiences. Thrives in dynamic environments – Comfortable navigating fast‑paced settings, ambiguity, and shifting priorities while maintaining focus on delivering results. Detail‑oriented and results‑driven – Sharp analytical mindset paired with meticulous attention to detail and unwavering commitment to business outcomes. Bonus qualifications – Experience in the travel industry or product analytics is a plus. The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law, in accordance with the LA County Fair Chance Ordinance. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about “checking every box”; please apply anyway. You may be exactly the person we're looking for! #J-18808-Ljbffr

Role Purpose: Location- Head Office in Ruddington, Nottinghamshire Level - Experienced Professional Department - Product R&D Working Pattern - Hybrid (three days a week in the head office) Benefits - ___ In this Senior Business Analyst role, you’ll take the lead on complex system integration projects that connect Salesforce CRM, Zuora CPQ, and Zuora Billing solutions. This is an incredible opportunity to work closely with stakeholders across the organisation - gathering requirements, designing automated workflows, and delivering innovative solutions that drive efficiency and transform operations. Responsibilities: • Leading Salesforce implementation and optimization initiatives, • Defining detailed system requirements for integrations and automation projects, • Managing cross-functional projects from scoping through delivery, • Creating comprehensive technical documentation and process flows, • Participating in steering groups and providing strategic insights, • Supporting acquisitions through system integration planning Skills and Experience:, • Proven experience as a Business Analyst in technology-driven environments, • Strong Salesforce expertise, including CRM configuration and automation tools, • Experience with CPQ platforms (Zuora, Salesforce CPQ) and system integrations, • Knowledge of renewal processes, CRM migrations, or customer lifecycle management, • Excellent stakeholder management and requirements gathering capabilities, • Ability to translate business needs into technical specifications Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDMP #LI-NOTTINGHAM

Location Manchester, UK (Hybrid - 3 days per week in office) About ServisBOT ServisBOT is building the next generation of AI-driven enterprise automation for regulated industries — a secure, compliant SaaS platform where AI and humans work together to deliver outcomes our clients can trust. We partner with global customers across banking, insurance, and other highly controlled environments, delivering AI-enabled solutions that meet demanding security, compliance, and reliability requirements, without slowing innovation. AI is embedded into how we build and deliver: accelerating insight, streamlining delivery, and helping teams move faster from idea to impact. And because trust matters, humans stay in control and accountable — with the governance, auditability, and operational rigor enterprises expect. Role Purpose As a Junior Business Analyst, you’ll play a dynamic, hands-on role supporting both our product team and customer deliveries. You’ll help shape ideas into clear, actionable work — defining problems, capturing high-quality requirements, and keeping momentum across the full lifecycle of our conversational AI solutions. Day to day, you’ll flex across project coordination, product support, testing, and implementation — from discovery and design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer-ready. You’ll become a go-to expert in ServisBOT’s platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver measurable value. You’ll also build confidence in key AI concepts like prompt engineering, LLMs, and RAG, helping translate customer needs into practical, trustworthy AI-enabled solutions. Key ResponsibilitiesProblem Definition & Discovery (Supported Ownership) • Support discovery activities for product initiatives and customer engagements, • Help analyse customer needs, business processes, and constraints, • Use AI tools to:, • Summarise discovery inputs, • Explore problem spaces, • Draft initial problem statements, • Validate AI-assisted outputs with senior BAs, Product Managers, and Customer Champions Requirements & Acceptance Criteria • Produce clear, structured requirements and acceptance criteria under guidance, • Use AI to:, • Generate first-pass requirements, • Identify gaps, edge cases, and assumptions, • Ensure final requirements are:, • Understandable, • Testable, • Reviewed and approved by accountable stakeholders AI-Assisted Analysis & Prompt Contribution • Contribute to the creation and refinement of analysis and discovery prompts, • Follow established prompt standards to ensure:, • Reusability, • Auditability, • Safe handling of customer and internal data Product & Customer Collaboration • Work closely with:, • Product Managers (product initiatives), • Customer Champions (customer engagements), • Engineers and QA during delivery and change, • Support impact analysis for customer change requests, • Help ensure customer-specific work does not unintentionally degrade product integrity Governance, Risk & Compliance Awareness • Operate in line with ISO27001, ISO42001 and SOC II controls, • Ensure AI usage complies with:, • Data classification policies, • Customer data handling rules, • Maintain basic traceability of requirements and decisions where required, • Escalate risks, ambiguity, or uncertainty early Skills & ExperienceRequired • Minimum 2 years experience in a Business Analyst, Junior BA, or similar role, • Experience working with:, • Requirements gathering, • User stories / acceptance criteria, • Stakeholder collaboration, • Strong written communication and attention to detail, • Comfort using AI tools (e.g. LLMs) to support analysis, with an understanding that:, • AI accelerates work, • Humans remain accountable, • Curiosity about AI-assisted delivery, prompt design, or responsible AI use Desirable • Experience working with enterprise or regulated customers (banking, insurance, etc.), • Familiarity with Agile or iterative delivery models, • AI-assisted work is the default, not optional, • AI outputs are treated as drafts — humans own outcomes, • Security, compliance, and auditability matter as much as speed, • Junior roles are supported, coached, and expected to grow You’ll be encouraged to learn quickly, ask good questions, and build strong fundamentals in analysis, communication, and judgement.

Portfolio Pricing Lead (Portfolio Management) Location: Primarily remote with occasional travel. Offices located in Kent, Cambridgeshire, Manchester, London and Stoke-on-Trent. Role Overview We are seeking an experienced Portfolio Pricing Lead to play a pivotal role in our growing Portfolio Management function within the dynamic world of personal lines underwriting. This role is suited to a highly capable senior analyst or pricing lead who is already operating with significant autonomy, strategic influence, and technical depth. You will own and steer critical elements of portfolio performance, pricing strategy, and risk modelling, shaping how we optimise profitability and growth across our product suite. Acting as a subject-matter expert, you will lead sophisticated analytical initiatives, drive pricing interventions, and influence decision-making across senior stakeholders. In addition to overseeing key analytical deliverables, you will actively guide and develop analysts, champion best-practice pricing methodologies, and contribute to the evolution of our pricing capability and operating model. The Pricing Portfolio Management team is responsible for innovating modelling approaches, refreshing and enhancing price optimisation methodologies, and ensuring our pricing infrastructure remains competitive, particularly within aggregator-driven markets. Key Responsibilities • Lead the design, enhancement, and implementation of portfolio performance monitoring frameworks across product lines, ensuring clarity of insight and proactive issue identification., • Drive pricing strategy and tactical interventions, partnering closely with the Pricing Manager and wider leadership to optimise commercial outcomes., • Provide senior-level analytical oversight, ensuring pricing recommendations are robust, commercially aligned, and supportive of long-term profitability goals., • Collaborate strategically with Underwriting, Technical Modelling, and Data teams to refine product design, calibrate technical models, and strengthen risk-cost feedback loops., • Act as the analytical voice across the business, managing senior stakeholder relationships and confidently communicating complex insights and pricing impacts., • Coach, support, and develop junior analysts, fostering a high-performing, innovative, and curious team culture., • Extensive experience in Personal Lines Pricing, with evidence of leading projects, influencing senior stakeholders, and owning complex analytical deliverables., • Strong proficiency in predictive modelling techniques, including Logistic Regression, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Neural Networks, and Clustering., • Advanced skills in R, Python, PySpark, SAS, or SQL., • Proven ability to convert complex performance data into clear, commercially actionable recommendations., • Experience with WTW Radar and Emblem is essential., • Exceptional communication skills, capable of simplifying complexity and shaping decisions at all levels., • Highly self-motivated, with a strong commitment to developing and mentoring others., • Logical, structured thinker with a proactive and positive approach to problem-solving., • Passionate about innovation, continuous improvement, and challenging established ways of working. JBRP1_UKTJ

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