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Job Description: • Install, configure, and maintain computer hardware, software, and networks to ensure smooth day-to-day operations across the business. • Diagnose and troubleshoot hardware and software issues across a range of devices, providing efficient and effective support. • Provide responsive technical support to all employees, ensuring minimal disruption in a high-value retail environment. • Implement and maintain IT security measures, including antivirus software, firewalls, and access controls, with a focus on protecting sensitive customer and transaction data. • Manage system updates, data backups, and recovery procedures to ensure business continuity and data integrity. • Support the integration and maintenance of key IT systems, including EPOS solutions, CRM platforms, inventory databases, and payment processing systems. • Ensure all IT systems comply with company policies, GDPR, and industry-specific data protection regulations. • Assist in the installation and configuration of servers, routers, and other network infrastructure. • Monitor and assess IT infrastructure performance, proactively identifying opportunities for improvement and optimisation. • Document IT procedures, troubleshooting guides, and user support documentation to aid efficiency and consistency. Skills & Education: • Previous working experience as an IT Technician for at least a year. • Degree in Computer Science, Engineering or a similar relevant field • Strong working knowledge of both Windows and Mac operating systems. • Proficiency in networking protocols such as TCP/IP, DNS, and VPN. • Familiarity with retail technology, including EPOS systems, payment gateways, and inventory management software (preferred). • Experience with Microsoft 365, cloud-based tools, and CRM systems (advantageous). • Strong problem-solving skills with high attention to detail. • Excellent written and verbal communication skills. • Ability to work independently as well as collaboratively within a team. • Well-organised, reliable, and capable of prioritising tasks in a fast-paced retail environment.
Goldex Investments (Essex) Ltd is an Award-Winning Franchise of Costa Coffee, currently trading in the Essex and East London region. Costa Coffee has been voted the nations favourite coffee shop for the 14th consecutive year. As the number one choice for coffee lovers, Costa has become synonymous with great coffee in a great environment. Here at Costa Coffee, it is all about creating the best possible experiences for today, tomorrow and the future. You will do this by taking your store to new heights, driving energy and passion in your team. And as you deliver great standards and store growth, you will of course have fun along the way and enjoy the brilliant Costa culture. At Costa, we're passionate about sharing our love of great coffee with the world. We pour our hearts into serving an awesome Costa Coffee experience to our customers and teams. Our passion for coffee and for people fills our cups with fun and happiness. We are dedicated and inspired to bring a great coffee experience to the world. Our coffee is great, but it's our warmth that makes the experience awesome at Costa. Our team's genuine and welcoming nature permeates Costa.