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What’s in it for you: • A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship, • An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months), • Huge discounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptions, • Discount codes to give out to friends and family, • Support to carve your own career path. We’re passionate about helping our people grow the career they want, • Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, • Online GP: Access to a private GP 24/7 for you and your immediate family You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career. At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here. Apply now and let’s start building your future.

Reporting to – PPM Contracts Manager Working Hours: Mon – Fri, 8am – 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Various Sites Start Date: Immediate Scope • To carry out planned preventative maintenance, reactive callouts and minor projects on all associated equipment, general fault finding and repairs to assets and services, • To maintain up to date records of all work carried out on plant and equipment within the site manuals both hard copy files and electronically, • To participate within an out of normal working hours emergency call out rota and be flexible outside of core working hours, • To maintain effective working relationships with colleague’s clients, customers and work as part of the EWC Team, • To deal courteously with clients, customers and the general public to maintain and enhance the reputation of EWC, • To continually demonstrate an understanding and commitment to customer care, • To ensure clear communication with customers, line management and office support staff See full job description for more information Knowledge • Fault finding, rectification, planned maintenance of split systems, multi systems and VRV systems. service chillers, pumps and all associated chilled water pipework, air handling units, ventilation systems, VRV, VRF, multi and split type air conditioning units, stand-alone/close control units, dry air coolers controls & panels., • Sound knowledge of Health and Safety Legislation, Safe Systems of Work and contingency planning, • Ability to interpret from drawings, instructions and specifications, • Good communicator, verbally and written, and have a good level of computer literacy and working knowledge of IT systems and packages that include MSN Office, Outlook & Internet Explorer., • Self-motivated with the ability to make decisions and resolve problems within clearly defined parameters CRITERIA (E = Essential D = Desirable) • NVQ Level 2/3 (C&G) Heating and Ventilating – Industrial and Commercial Installation (6188-30) or Heating and Ventilating – Ductwork Installation (6188-31) or Planned and Reactive Maintenance on Heating and Ventilating Systems (6188-32) or equivalent (E), • NVQ Level 2/3 in Refrigeration and Air Conditioning/City & Guilds 2079 – Handling Refrigerants or F-Gas (Category I) certification (D), • Fault finding, rectification and planned maintenance experience. (E), • Full driving licence (UK (E)), • Knowledge Skills Requirements: – Sound knowledge of Health and Safety Legislation, Safe Systems of Work and contingency planning (E), • Ability to interpret from drawings, instructions and specifications (E), • Good communicator, verbally and written, and have a good level of computer literacy and working knowledge of IT systems and packages that include MSN Office, Outlook & Internet Explorer. (E), • Self-motivated with the ability to make decisions and resolve problems within clearly defined parameters. (E), • Substantial practical experience: – have experience of mechanical services, plumbing and heating maintenance on domestic/industrial/commercial systems.(D), • Also experience of mechanical maintenance and repairs. (D), • Enhanced DBS – Can be arranged (D), • Confined Space (D), • City & Guilds 2365 or 2357 in Electrical Installation or equivalent (D) Skills • Substantial practical experience required: maintenance in a domestic/industrial/commercial scenario., • Must have relevant mechanical qualifications., • To always present a professional image: onsite, in the office and to clients., • Ability to apply basic problem-solving skills to a variety of situations., • Full, Clean driving licence that enables the person to drive in the UK., • Ability to establish good relationships with internal and external team members., • Good levels of verbal and written communication skills. Other • The ability to travel to a range of sites., • Appreciation that there might be out of hours working, agreed in advance. Duties • Planning and undertaking scheduled maintenance, • Responding to breakdowns, • Diagnosing faults, • Repairing equipment, • Supervising engineering apprentices, • Obtaining specialist components, fixtures or fittings, • Maintaining accurate records, • Ensuring compliance with company/health and safety legislation, • Creating maintenance procedures, • Managing van stocks of supplies and equipment, • Out of Hours Rota ‘on-call’ work, • To develop an extensive knowledge of mechanical, electrical building services and a good understanding of their interfaces with general building works associated with them., • To gain knowledge of the EWC employee’s handbook, EWC policies and processes and EWC ISO system of works. Equal Opportunities East West Connect Ltd is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics. This policy applies to all employment practices within the organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship. East West Connect makes hiring decisions based on qualifications, merit and business needs at the time

Multi -Trade Carpenter - 12 Month FTC Based in Feltham Full Time Permanent £41,491 + van & fuel card 40 Hours – Mon -Friday 7.30am – 4.00pm About The Role;- As a Carpenter Multi Tradesperson you will provide high quality, customer and quality focused service, delivering a range of multi trade and carpentry works within our residential services department in and around the London Borough of Hounslow. Key Responsibilities and Duties: To carry out a range of carpentry and multi trade works including but not limited to all wet trades including plastering, carpentry, decorating both externally and internally and tiling, using schedule of rates. To have the multi skills knowledge and skills competency in order to complete full repairs and maintenance service to a high specification quality standard using contract specifications. To have the ability to plan each job and ensure the required materials are available to ensure the work is completed to schedule. Working to maintain the current achievement of 100% customer satisfaction. To perform all the duties associated with a fully qualified Multi Trade Engineer To always understand and comply with all Health and safety regulations and company policies To display a high level of customer care when dealing with tenants and leaseholders and contribute positively towards a high-quality customer focused service. To promote customer satisfaction by working in a clean and tidy manner ensuring minimal disruption to residents during the course of a repair. To ensure all tools and materials and any associated debris are removed from sites following repairs and homes and communal areas left in a clean and tidy state. Education & Qualifications Required: Apprenticeship / City & Guilds/ NVQ 2-3 qualification or equivalent relevant experience. Previous Experience and Skills Required: Full, clean driving licence Previous experience as a Multi skilled Tradesperson or Carpenter Previous experience of working in a Social Housing environment is desirable. Good level of numeracy, literacy, written, oral and communication skills Previous experience of an out of hours emergency make safe service. In return Lampton Group will offer you 24 days holiday allowance, plus bank holidays Free gym membership Lampton Rewards - discounts and offers from top brands and services EE rewards - 20% off phone, sim and mobile broadband Enhanced Maternity and Paternity leave Pension Scheme Staff wellbeing services, including access to online GP, occupational health and EAP Flu Jabs Eye care vouchers and support towards glasses Cycle to work scheme Electric Car salary sacrifice scheme We offer annual pay reviews and incremental pay increases Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised. About Lampton Services Lampton Services is a division of the Lampton Group of companies, a Local Authority Trading Company wholly owned by the London Borough of Hounslow (LBH). The business is split into three distinct entities, Recycle 360, Greenspace 360 and Coalo. We provide a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. We also have a number of commercial teams, providing specialist services to businesses with any surplus we make through these activities being returned to the council for investment locally. Businesses engaging our services can be assured that they are contributing true social value to our community. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Planner/Administrator £32,024 Full Time Based in Feltham Mon – Friday – 40 hour week - Hybrid About Lampton Group Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. We are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas: About the Job To deliver an effective planning and administrative function supporting maintenance, planned works, repairs and property-related services. The postholder will coordinate workforce scheduling, manage operational systems, and act as a key liaison between residents, clients, contractors, suppliers and internal teams to ensure that all works are delivered on time, efficiently and to a high standard of customer satisfaction. The role is pivotal in ensuring seamless service delivery through proactive scheduling, effective communication, strong organisational skills and continuous improvement of processes. Key Responsibilities: - Utilise IT systems to create and manage job orders, schedule appointments, and maintain workforce diaries. Implement dynamic work scheduling, planning activities in advance and adjusting in real time to maintain productivity and meet performance targets. Ensure operatives have a full and balanced workload, reallocating work where required and integrating emergency and urgent repairs. Monitor team and trade capacity to ensure emergency, urgent and routine works are delivered within target timescales. Arrange follow-on works for multi-trade jobs, ensuring clear communication with residents regarding duration and appointments. Follow up out-of-hours emergencies to ensure completion information is recorded and further works arranged where required. Support pre-inspection and post-inspection diary management for maintenance officers and supervisors. Communication & Customer Service Act as first point of contact for residents, leaseholders, clients, suppliers and contractors. Provide clear, accurate and timely information regarding job status and appointments. Proactively contact residents to reschedule appointments where required and minimise appointment failures. Maintain active communication with field operatives to resolve disruptions and prevent unproductive time. Assist in responding to complaints, councillor enquiries and service-related queries. Deliver a consistently high standard of customer care aligned to organisational values. Administration & Systems Maintain and update electronic and manual systems including job orders, status changes, variations and appointment amendments. Prepare project files and documentation prior to commencement of works. Support onboarding of third-party contractors and suppliers in line with procurement procedures. Provide administrative support to meetings, projects and operational activities. Ensure compliance with Health & Safety regulations and company policies Support organisational change initiatives within the planning and administration function. Performance & Continuous Improvement Identify risks to service delivery early and escalate where appropriate. Monitor scheduling performance and contribute to achieving 100% on-the-day completion targets. Suggest improvements and innovations to enhance operational efficiency. Work collaboratively across departments to ensure cohesive processes and service excellence. Undertake any duties consistent with the objectives of the role. Previous Experience and Skills Required: Essential Proven experience in work planning, scheduling or project administration within a maintenance or property environment. Experience using scheduling tools and IT systems to manage diaries and workforce activity. Strong customer service experience within a fast-paced environment. Excellent IT skills including MS Office (Word, Excel) and relevant planning software. Ability to prioritise workload and work under pressure while maintaining accuracy. Strong communication skills (written and verbal).Desirable Experience within a social housing repairs environment. Understanding of construction trades, materials and maintenance processes. Knowledge of systems used in housing repairs and maintenance. Awareness of relevant building and housing regulations (e.g., Decent Homes Standard, H&S, Fire Safety, Asbestos). Relevant vocational qualification (Apprenticeship / NVQ Level 2–3 or equivalent experience). Personal Attributes Highly organised with strong attention to detail. Solution-focused and analytical approach to problem solving. Self-motivated with ability to work independently and as part of a team. Professional, resilient and adaptable. Committed to continuous learning and service improvement. Demonstrates integrity, fairness and commitment to equality and inclusion In return Lampton Group will offer you We offer annual pay reviews and incremental pay increases 23 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

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