General Manager
4 days ago
Cheltenham
General Manager (QSR / Takeaway) Location: Cheltenham, Gloucestershire (high street) Package: £32,000–£36,000 base (flexible for the right person) + performance bonus + optional accommodation (2-bed flat; bills/council tax by employee) The opportunity (brand confidential) A busy, modern takeaway-led business serving both in-store and delivery customers. Sales are strong (£13–15k/week) with clear potential to grow beyond £20k/week through better team structure, sharper operations and stronger leadership. We’re seeking a hands-on, sleeves-rolled-up General Manager — someone who isn’t afraid to jump on the line, lead by example, and set the standard for the team every single shift. This role suits a manager who thrives in a fast-paced, practical environment and wants to shape a business with real growth prospects. Why this role • Lead from the front: You’ll be side by side with your team, cooking, cleaning, serving and problem-solving — showing them what “good” looks like., • Fix and grow: Stabilise the operation, train up capable team members, and create space for consistent growth., • Career-making opportunity: For the right person, this evolves into a group operations role across multiple sites and a growing virtual brand. What you’ll do day-to-day Hands-on Operations • Be the go-to person on shift: if the fryer needs covering, deliveries need checking, or the floor needs cleaning, you step in and get it done., • Open and close the shop confidently; complete prep, cooking, cleaning and service tasks alongside your team., • Maintain immaculate food safety, H&S and cleanliness — not from an office, but on the floor, inspecting and correcting in real time., • Recruit, train and inspire by leading shoulder-to-shoulder in the kitchen and on the counter., • Coach team members on the job, developing a No.2 who can run shifts when you’re not there., • Watch the numbers daily: portion sizes, waste, labour hours, and upsell opportunities., • Drive sales by ensuring consistency and speed of service — queues move quickly, delivery orders are right every time., • Keep customer ratings high by taking ownership of quality at the pass. What success looks like 30 days • Fully confident in prep, cooking and service tasks., • Team see you working alongside them, standards rising across cleanliness and quality., • Friday peaks running smoothly with you directing the team at the fryer and pass., • Waste down, sales trending up, ratings improving., • You’ve shifted from firefighting to leading — team stepping up, standards holding., • Shop feels sharper, cleaner, calmer; sales growing through consistency and trust., • Owners freed up to focus on expansion, with you firmly in control of day-to-day. You’ll bring: Must-haves • Solid management experience in QSR / takeaway / fast casual., • Absolute willingness to work the line: frying, prepping, cleaning, and serving., • Strong track record of keeping standards high in high-pressure service environments., • Experience controlling labour, GP and waste., • Experience balancing delivery + in-store trade at peak., • Track record training team members to step up into supervisor/No.2 roles., • Base: £35,000–£40,000 (open to exceptional profiles)., • Bonus: Performance-linked., • Accommodation: Optional 2-bed flat (no rent; employee covers bills/council tax)., • Clear pathway to multi-site / group operations role as the brand expands.