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Role Purpose: Location- Ruddington Head Office, Nottinghamshire Level - Experienced Professional Department - Product R&D Working Pattern - Hybrid, three days per week in office Salary - this will be discussed at the next stage. If you have any questions please feel free to reach out. Benefits - ___ Ideagen is seeking an IT Business Partner to connect business needs with technology solutions, ensuring our systems enable measurable value across all functions. This role suits someone who can balance strategic insight with hands‑on delivery in a complex, multi‑entity environment. You will lead and develop a team of Business Analysts, encouraging strong stakeholder engagement, effective requirements practices, and continuous improvement. You will coach team members, support capability growth, and maintain high standards of delivery. Responsibilities: • Build and maintain strong relationships with senior business leaders., • Define and manage high‑quality requirements and user stories., • Lead, coach, and develop a team of Business Analysts., • Manage prioritisation within governance frameworks., • Support change and adoption activities to ensure successful implementation. Skills and Experience: • Experience in Business Analysis, Business Systems, or IT Business Partner roles., • Experience partnering with senior stakeholders in complex environments., • Strong skills in requirements definition and agile delivery., • Experience with enterprise SaaS systems (e.g., CRM, ERP, billing systems)., • Understanding of business process design and optimisation., • Experience working in high‑growth or acquisition‑driven organisations. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDMP #LI-NOTTINGHAM

Role Purpose: Location- Ruddington, Nottinghamshire Level - Senior Management Department - Product R&D Working Pattern - Hybrid (three days a week in the head office) or homebased dependant on where based Salary - this will be discussed at next stage, if you have any questions at all please feel free to reach out. Benefits - ___ We are seeking a Senior Vice President of Product Management to lead the development and strategy for an AI-enabled EHSQ & Compliance platform. This platform supports organizations in managing environmental, health, safety, quality, audit, and risk processes in compliance-driven industries. The SVP will define and implement the product vision and roadmap, ensuring alignment with business objectives and commercial performance. The role involves leading a team of Product Managers, driving product-led growth, and integrating AI capabilities into the product lifecycle. Collaboration with engineering and experience teams is essential to deliver solutions that meet customer and regulatory requirements. Responsibilities: • Establish and execute an AI-focused product strategy aligned with organizational goals., • Manage commercial performance metrics, including revenue growth and customer retention., • Lead and develop the product management team., • Oversee product delivery using agile and lean methodologies., • Conduct customer engagement and research to validate solutions., • Monitor technology trends, compliance standards, and AI governance., • Communicate product plans and progress to senior stakeholders. Skills and Experience:, • Extensive experience in B2B SaaS and regulated industries (EHSQ, GRC preferred)., • Proven leadership in product management and growth-focused roles., • Familiarity with AI-enhanced products and compliance frameworks., • Strong commercial acumen and stakeholder communication skills., • Knowledge of governance, risk, and compliance best practices. Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDHP #LI-REMOTE

Role Purpose: Location- Ruddington, Nottinghamshire Level - Support Role Department - Marketing Working Pattern - Hybrid (three days a week in the head office) Benefits - ___ We’re looking for a creative storyteller to join our in-house video production team. As a Video Content Creator, you’ll produce high-quality video and photography assets that showcase our brand across marketing, product, social media, sales, customer success, and more. This is a hands-on role where you’ll manage the full content creation process—from filming and editing to motion graphics and audio production. You’ll collaborate with cross-functional teams to deliver engaging, impactful content that connects with our audience and strengthens our brand presence. If you’re passionate about creating visually compelling stories and thrive in a dynamic environment, we’d love to hear from you! Responsibilities: · Film and edit high-quality video content, mastering multi-camera setups, lighting, and audio · Design motion graphics and capture photography assets for a variety of business needs · Juggle multiple projects with ease, working closely with marketing, digital, and social teams · Own the production process from initial brief to final delivery and stakeholder sign-off · Create innovative, platform-ready content that captivates audiences and strengthens our brand · Stay ahead of trends and emerging AI technologies, bringing fresh ideas into every workflow Skills and Experience: • Proven video production experience with a strong portfolio (showreel required), • Expert-level skills in Adobe Premiere Pro and advanced After Effects for motion graphics, • Professional camera operation, lighting design, and color grading expertise, • Confident audio mixing and sound design using Adobe Audition, • Strong storytelling ability with an understanding of platform-specific content optimization, • Flexibility to travel within the UK and internationally (current passport essential) About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDHP #LI-NOTTINGHAM

Role Purpose: Location- Head Office in Ruddington, Nottinghamshire Level - Experienced Professional Department - Product R&D Working Pattern - Hybrid (three days a week in the head office) Benefits - ___ In this Senior Business Analyst role, you’ll take the lead on complex system integration projects that connect Salesforce CRM, Zuora CPQ, and Zuora Billing solutions. This is an incredible opportunity to work closely with stakeholders across the organisation - gathering requirements, designing automated workflows, and delivering innovative solutions that drive efficiency and transform operations. Responsibilities: • Leading Salesforce implementation and optimization initiatives, • Defining detailed system requirements for integrations and automation projects, • Managing cross-functional projects from scoping through delivery, • Creating comprehensive technical documentation and process flows, • Participating in steering groups and providing strategic insights, • Supporting acquisitions through system integration planning Skills and Experience:, • Proven experience as a Business Analyst in technology-driven environments, • Strong Salesforce expertise, including CRM configuration and automation tools, • Experience with CPQ platforms (Zuora, Salesforce CPQ) and system integrations, • Knowledge of renewal processes, CRM migrations, or customer lifecycle management, • Excellent stakeholder management and requirements gathering capabilities, • Ability to translate business needs into technical specifications Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDMP #LI-NOTTINGHAM

Role Purpose: Location- Ruddington, Nottinghamshire Level - Experienced Professional Department - Finance Working Pattern - Hybrid (three days a week in the head office) Benefits - ___ You’ll be the person who makes sure our acquisitions actually create value. That means tracking performance against the deal assumptions, reporting to senior leadership, and project managing the financial integration so everything runs like clockwork (or as close as possible). This role is central to our growth strategy. You’ll work with regional finance teams, corporate development, and senior leadership. Expect exposure to big decisions, complex challenges, and plenty of change. If you’ve got commercial acumen, project management superpowers, and can influence in a global matrix, you’ll thrive here. Responsibilities: • Own the numbers. You’ll track how our acquisitions are performing against the big promises—revenue synergies, cost savings, growth trajectories. If something’s off, you’ll spot it early and shout about it., • Tell the story. Monthly and quarterly reports for senior leadership. Clear, concise, and no fluff., • Fix the gaps. When things don’t go to plan (and they won’t), you’ll work with regional teams to get them back on track., • Make it visible. Design dashboards that show exactly where the value is being created—or not., • Be the glue. You’ll coordinate all finance integration workstreams, manage dependencies, and keep founders and finance teams aligned., • Standardise everything. Processes, controls, reporting—you’ll make it all look like it belongs to the same company., • Own the systems. Chart of accounts alignment, reporting tools, process standardisation. You’ll make it happen., • Share the knowledge. Help acquired finance teams level up., • Learn and improve. Post-integration reviews to make the next one smoother. Skills and Experience:, • ACA, ACCA or CIMA qualified, • A few years PQE in commercial finance or FP&A, • Solid financial control experience, • M&A or integration experience, • Project management skills (finance transformation ideal), • PE-backed or high-growth background, • Commercially sharp—turn data into decisions, • Great at juggling projects and people, • Confident influencing senior stakeholders, • Clear communicator, even with execs Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDHP #LI-NOTTINGHAM

Role Purpose: Location- Ruddington Head Office, Nottinghamshire or Homebased Level - Experienced Professional Department - Product R&D Working Pattern - Homebased or Hybrid depending on where located Salary - this will be discussed at the next stage. If you have any questions please feel free to reach out. Benefits - ___ We are looking for a Salesforce Technical Lead to guide our internal business systems development team. This role is pivotal in shaping and delivering integrated solutions across platforms such as Salesforce, Zuora, Zendesk, and NetSuite. You will lead a distributed team of developers, define and maintain SLAs, and drive improvements through modern development practices and AI-powered solutions. As a technical leader, you will champion the adoption of AI technologies to enhance productivity, automate routine tasks, and improve system intelligence. Working closely with business analysts and subject matter experts, you will ensure scalable, high-quality solutions that meet evolving business needs. Responsibilities: • Lead and manage a distributed team of developers, ensuring clear communication and consistent delivery standards., • Define and monitor SLAs for system development and maintenance activities., • Architect and implement solutions across core platforms, ensuring robust integrations and data flow., • Drive adoption of AI tools for automation, predictive maintenance, and intelligent monitoring., • Implement DevOps best practices, including CI/CD pipelines and automated testing., • Collaborate with stakeholders to translate business requirements into actionable development plans., • Proactively identify opportunities for system enhancements and process improvements. Skills and Experience:, • Extensive experience with Salesforce in an enterprise environment (ideally certified up to Application Architect level)., • Proven leadership experience managing distributed/offshore development teams., • Strong knowledge of Zuora and subscription billing concepts., • Expertise in DevOps practices, CI/CD implementation, and integration patterns., • Familiarity with AI/ML tools and their application in development processes. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDHP #LI-NOTTINGHAM #LI-REMOTE

Role Purpose: Location- UK | Netherlands Level -Manager/ Experienced Professional Department - Sales Working Pattern - Remote Benefits - ___ Salary - The salary for this role will be discussed at next stage. We’re growing, if you're looking for a career defining opportunity, this is it. We're looking for a Business Development Manager who knows how to navigate complex sales cycles and build strong relationships with enterprise clients. This role is about consultative selling, understanding client challenges, and closing deals that make a real impact across multiple sectors. A stunning career opportunity if you want to make a difference, have a passion for technology and bring a consultative approach. Responsibilities: • Owning the full enterprise sales cycle — prospecting to contract, • Building account plans and leading strategic conversations, • Closing significant deals with enterprise clients, • Navigating complex negotiations with senior decision-makers, • Collaborating with SMEs and CSMs to tailor solutions, • Feeding market insights back into product and GTM strategy, • Representing the business at industry events and conferences, • Keeping your pipeline clean and forecasts sharp in CRM Skills and Experience:, • Experienced enterprise SaaS or complex solution sales, • Experience selling into aviation environmental sectors (air quality, dust, noise, or wastewater tech is a big plus), • A track record of closing big deals, • Strong negotiation and relationship-building skills, • Comfort with long, multi-stakeholder sales cycles Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDHP #LI-REMOTE #LI-SALES

We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today! Senior Entertainment Travel Consultant (Hybrid) Full time, Iver, United Kingdom As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on! As a Senior Entertainment Travel Consultant, you will * Search and confirm travel reservations for the customer * Have a strong understanding of a client travel policy and can consistently provide consultation to the customer * Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) * Provide the client with the required industry information, such as low fares, exchange costs, and penalties * Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement * Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported About you * Extensive Travel Agent experience * Working knowledge of the travel industry, policies, procedures, and processes * Advanced skills in GDS Sabre and Amadeus * Strong verbal and written communication skills in English About BCD Media & Entertainment We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice! About BCD Travel We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about ___. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of ___. You’ll be offered • Flexible working hours and work-from-home or remote opportunities, • Opportunities to grow your skillset and career, • Generous vacation days so you can rest and recharge, • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools, • Travel industry professional perks and discounts We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at #LI-Hybrid #LI-MN1

We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today! VIP Travel Agent, Media & Entertainment (Hybrid) Full time, London, United Kingdom Are you passionate about delivering exceptional, high touch travel support to high profile clients? Do you thrive in fast-paced, dynamic environments where attention to detail and proactive thinking are essential? Join our team as a VVIP Travel Agent, supporting executive-level travellers within the Media & Entertainment sector. As a VIP Travel Agent, you will be the primary point of contact for elite travellers, managing travel requests via phone, email, and other channels. This position operates on a 24/7 support model, requiring ongoing monitoring of flights to ensure VVIP passengers arrive safely and are seamlessly met by their pre-arranged ground transport. This role involves handling complex itineraries, offering tailored travel consultation, and thinking creatively to deliver smooth and exceptional experiences—even when plans shift unexpectedly. You may also be required to support private jet arrangements, liaising with operators and coordinating bespoke aviation requirements for high-profile clients. As a VIP Travel Agent, Media & Entertainment, you will • Provide world-class, high-touch service to VIP and VVIP travellers, • Manage incoming travel requests accurately and efficiently using BCD Travel tools and systems, • Search, book, and confirm travel across air, hotel, rail, and ground transport, • Monitor flights 24/7, ensuring on-time tracking, smooth arrivals, and chauffeur meet and greet coordination, • Support private jet servicing where required, including working with charter operators and aviation partners, • Offer expert guidance on client travel policy and provide professional consultation, • Ensure full compliance with UK and international travel regulations, including passports, visas, APIS, security requirements, airline policies, • Maintain strong knowledge of travel supplier rules, global booking processes, and Media & Entertainment travel needs, • Proven experience supporting VIP or executive-level travellers, • Strong understanding of the travel industry, procedures, and operational workflows, • High proficiency in GDS Sabre, • Excellent verbal and written communication skills, • Ability to stay calm under pressure and deliver solutions quickly, • Comfortable working within a 24/7 operational structure, including monitoring out-of-hours situations when needed, • Discreet, reliable, and professional when dealing with high-profile clients We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice! What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit Get to know us by reading our blog and checking out our social media: You’ll be offered • Flexible working hours and work-from-home or remote opportunities, • Opportunities to grow your skillset and career, • Generous vacation days so you can rest and recharge, • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools, • Travel industry professional perks and discounts We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at #LI-Hybrid #LI-MN1

Location: ECU Testing Ltd, Delves Road, Heanor, Derbyshire, DE757SJ Salary: £26,000.00 to £28,000.00 Per Annum dependant on experience Schedule: Monday – Friday: 06.30am – 15.00pm An Excellent opportunity has arisen for a Stock Control Administrator to join us at ECU Testing LTD About the role: We are looking for a full time Stock Control Administrator to join our Workshop team – You will primarily be responsible for ensuring ensure consistency within the CORE and PARTS area, all CORE/PARTS are stored correctly and document all CORE/PARTS within the WMS system. You will conduct quarterly stock checks and supporting workshop operations through effective inventory management and parts ordering. About the company: We are a market leader in automotive control unit remanufacturing, and we develop ECU (Electronic Control unit) remanufacturing solutions for Engine management, Transmission, Anti-lock braking, Electronic power steering, instrumentation and comfort control systems for the automotive aftermarket. We are based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding. Main responsibilities Follow a lean Kanban system within the CORE area Follow a lean Kanban system within the consumable parts area Order parts, consumables, and CORE from third-party companies Put all parts, consumables, and CORE away when it arrives Use a replenishment pull calculation to implement Kanban on consumables/Parts for the workshop Collect the core from each department and put it away weekly Keep workshop technicians and their customers up to date with parts orders and inform them of any delays Update Kanban cards and parts spreadsheet Perform stock checks on consumables Chase up customer returns (10 days) Perform the “Scrap unit” procedure Perform the “Long stay” procedure Track customers' exchange units using SOP Follow all relevant SOPs (standard operating procedures) Adhere to all health and safety procedures Perform stock checks in the core area using the WMS system Perform stock checks on the “Not in the system” tub and update the relevant spreadsheets Perform ABC stratification Use the internal workflow management system to create “Wanted CORE lists” Identify new suppliers for parts, consumables and CORE. Keep a healthy business relationship with third-party suppliers Update the supplier register for ISO9001 purposes Update PO trackers Any other tasks deemed reasonable by the employer (H&S safety checks) Benefits: Full on the job training, constantly, throughout you career here at ECU Testing ltd. 32 days holiday per year, inclusive of bank holidays. Fully air-conditioned office. Free onsite parking Free work uniform, PPE and safety footwear Unlimited barista-quality coffee Recreation facilities (Full VR driving/gaming simulator/dart boards/pool tables) Free takeaway meal every Friday, named ‘FAT FRIDAY’ by all the staff. Access to a fully equipped company gym. Birthday Gifts. Christmas party, fully paid for by the Managing director. Annual team building days. Excellent in-house career development opportunities Key skills and requirements: A keen eye for detail Ability to work in a fast-paced environment Ability to multitask and have a methodical approach to the task at hand Experience in managing inventory levels. records and conducting audits would be beneficial Third-party purchasing experience preferred If you are interested in this position, please apply online today

Company This is your chance to join an excellent business, where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. Role Function In this role, the Customer Service Manager will be responsible for overseeing and continuously improving the end-to-end customer journey / experience, ensuring that every interaction reflects the company commitment to exceptional service. You will act as the first point of contact for escalated customer complaints, monitor feedback across multiple channels, and work collaboratively across departments to identify opportunities to enhance the customer journey. The Customer Service Manager role is a key position within the business, ensuring that customer insights drive improvements across operations, service delivery and training. Customer Service Manager Pay, Hours and Benefits • £35,000 - £40,000, • 37.5 hours per week, Monday – Friday (office-based role), • 23 days holiday plus bank holidays, • Life insurance cover, • Employee Assistance Programme, • Profit related pay Commutable From: Derby, Nottingham, Leicester, Chesterfield, Sheffield Customer Service Manager Candidate Requirements • Strong interpersonal skills and the ability to manage sensitive or complex customer situations and complaints, • Excellent communication skills (written, verbal and presentation), • Ability to analyse feedback and identify service improvement opportunities, • Strong organisational skills and ability to manage your own workload, • High level of emotional intelligence and empathy, • Proficiency with Microsoft Office and IT systems Customer Service Manager Key Responsibilities (but not limited to) • Monitor and develop the external customer journey process, ensuring clear ownership of each stage, • Identify opportunities to improve the customer experience across all touchpoints, • Work with internal teams to ensure consistent service standards are maintained, • Develop improved methods of measuring customer satisfaction across the customer journey, • Act as the first point of contact for escalated customer complaints, • Record, monitor and report on Customer Related Issues (CRIs), • Carry out customer feedback calls following installations, • Analyse feedback to identify trends and drive service improvements Other Responsibilities to Include • Reviews & Online Reputation - work closely with the Online Marketing team to increase response rates on customer reviews across platforms such as Trustpilot and Google, • Cross-Department Collaboration - work closely with the Quality Manager to identify service issues and implement improvements, collaborate with the Field Assessment and Business Development teams, • Training & Development - provide training, coaching and mentoring where required to improve service delivery Please Note: Candidates must have the right to live and work in the UK. Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates. If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch. Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat. Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994