Trabajos it helpdesk en LiverpoolCrear alertas

Dynamics 365 Business Central Service Desk Analyst £40,000 to £50,000 Location: Remote or Scunthorpe OVERVIEW Our Business Central Service Desk Analyst plays a crucial role as the frontline contact for technical and software support. This role is dedicated to delivering exceptional customer service by efficiently resolving technical issues as well as, giving customer advice and Guidance in the form of Team calls and Recorded or Live training sessions. By actively engaging with customers and teams, the Service Desk Analyst enhances the overall customer experience while contributing to the organisation’s objectives. The role involves logging and managing helpdesk tickets, meeting service level agreements (SLAs) and KPIs, and collaborating with internal teams to resolve customer issues. Through continuous learning and adherence to compliance standards, the Service Desk Analyst ensures high-quality service delivery and fosters a positive, customer-focused environment. Business Central Experience (Essential) We’re looking for someone with a solid background in Microsoft Dynamics 365 Business Central. You’ll be the go-to expert for all our customer queries, from simple ‘How To’ type queries, through to more complex queries such as Data Investigation and Config Changes. You should be confident in: • Troubleshooting posting errors, transaction discrepancies, and general ledger issues, • Guiding users through standard posting processes such as purchase and sales invoices, receipts, shipments, and journal entries, • Investigating issues like incorrect values, missing lines, or reconciliation differences between modules, • Explaining how master data, dimensions, and document templates impact transactions and reporting, • Supporting users with setup and configuration of customers, vendors, items, and related workflows, • Thinking critically about data accuracy, financial impact, and process efficiency across the ERP, • Providing clear, user-friendly explanations for common confusion points in Business Central workflows (e.g., posting groups, dimensions, or approval chains), • Experience with integrations, reporting tools, and process improvement within Business Central is a plus KEY RESPONSIBILITIES Customer Support: Act as the first point of contact for software support enquiries, providing timely and effective assistance for technical issues as well as advise and Guidance to customers on how they can utilise the solution for their business. You will also be responsible for running Virtual training sessions and workshops for our customers when advice or training is required to support the customers continuous adoption of the solution. Communicating clearly and constructively using the appropriate communication methods. Providing updates to customers at regular intervals, ensuring expectations are set and met. Proactively encouraging customers to use the self-service portal by offering guidance and sending welcome emails as required. Ticket Management: Log, update, and manage helpdesk tickets with clear and detailed documentation to ensure transparency and accuracy. Prioritising tickets in line with operational targets, ensuring SLAs for response and resolution are consistently achieved. Ensure tickets are resolved to a high standard, getting to the root cause of issues rather than just one-off fixes. Team Collaboration: Work closely with team members and other departments to resolve issues efficiently, sharing relevant knowledge and insights. Participating in team meetings, coaching sessions, one to one/development sessions, product huddles, and handovers to enhance team performance. Assisting other teams by providing accurate and helpful information, ensuring clarity in shared objectives. Meeting targets and deadlines for tasks set by the Management and Leadership teams. Continuous Improvement: Pursue professional development through training, certifications, and self-led learning. Identifying patterns in recurring issues and propose proactive solutions to prevent future occurrences. Suggesting and implement process improvements to enhance service delivery. Compliance and Security: Adhere to GDPR regulations and internal policies to safeguard customer data and maintain confidentiality. Reporting any potential security concerns or incidents promptly to the relevant parties. MAIN TASKS: Specific tasks will include (but are not limited to) Respond promptly to incoming phone calls and emails, ensuring all interactions are logged and prioritised within defined SLAs Maintain internal systems with up-to-date and accurate customer details, such as (but not limited to) 3rd party details, module information, version information, connection information, and user details. Updating internal systems correctly, clearly, and efficiently with ticket detail, ticket summary, time spent on tickets, ticket status, and ticket categories. Communicate software version upgrades, scheduling updates, carrying out the upgrades, and notifying customers of changes. Liaise with suppliers and contractors regarding tickets, projects, and issues, ensuring effective resolution and progress updates. Deliver customer training sessions and participate in customer-facing meetings to provide clear and actionable guidance. Create and maintain customer-facing resources, such as help sheets, video tutorials, training guides, and webinars. Ensure that customer data fixes and manipulations comply with audit requirements and remain transparent and secure. Keep up to date with any industry & legislation changes that may affect our customers through research and discussion/interaction with the team. Contribute towards team strategies, goals, and targets. Contribute towards company strategies, vision, mission, and values QUALIFICATIONS, NEED TO KNOW & TECHNICAL SKILLS • Right to work in the UK., • AAT Level 2 Qualification or equivalent experience in finance or a related field., • 2 + Years supporting multiple customers on Dynamics Business Central, • Proficiency in Implementing or Supporting processes within Business Central, • Familiarity with remote support tools and ticket management systems, such as Halo, Zendesk or ServiceNow., • Understanding of ITIL processes or similar frameworks to enhance service delivery., • At least two years of experience in a customer-facing technical support role. So, who are we? The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough. Why work for us? Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most valuable asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience. Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we achieved “Outstanding” accreditation with Best Companies... However, we’re not going to stop there and are focused on achieving 3 Star “World Class employer to work for” accreditation in the future. That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive. So, on top of the normal benefits, we think some of the amazing reasons to join us are: • 28 days of holiday, plus bank holidays = 36 days holiday total! – Prorated for part time employees., • Option to sell back holiday*, • Salary Sacrifice Pension Scheme*, • A pro-active team of staff and this includes a Mid-Year and Year End Appreciation Party. We also have a number of themed office days including for Pancake day and also to support our chosen charity, • A friendly inclusive environment across the whole office – we really are a great bunch!, • Enhanced Maternity Pay *, • Enhanced Paternity Pay *, • Enhanced Bereavement Leave, with our “Time to say goodbye leave”, • Free lunches, • Casual business dress code (with option to choose from our free workwear wardrobe selection), • Christmas Thank You Bonus *, • Support and guidance from your very first day!, • Tailored Training Plans to support success in your role., • Personal Development Plans to support career advancement., • On-site parking, • Company Sick Pay *, • Wellness activities, • Salary Sacrifice Electric Car Scheme*, • Salary Sacrifice Bike to Work Scheme*, • Salary Sacrifice Child Care Vouchers, • Length of service / eligibility criteria Salary range between £40,000 to £50,000 per annum (depending on experience). We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

Junior Technical Support Analyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst… What you’ll do 🔧 • Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting SLAs/KPIs. Senior Technical Support Analyst…, • Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed., • Handle “how-to” queries and routine requests with clear, customer-friendly guidance, • Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums. You’ll bring 🧰 • Service Desk/Helpdesk experience (1st / 1st–2nd line), owning incidents through resolution or escalation, working to SLAs., • Experienced in SQL, • Confidence with ticketing systems and incident management (ITIL awareness)., • Good general IT knowledge (desktops, major apps, basic networks) plus strong comms, detail focus, and problem-solving. Nice to have 🌟 • Some exposure to web app debugging (ASP/ASP.NET (C#) or JavaScript)., • Experience with iSAMS / education MIS., • Remote (UK) with occasional office visits., • 37.5 hours per week on rotating shifts: 06:00–14:00 / 08:00–16:00 / 10:00–18:00. Ready to apply? 🚀 #Hiring #TechSupport #ServiceDesk #ITJobs #RemoteJobs #ITIL

Junior Technical Support Analyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst… What you’ll do 🔧 • Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting SLAs/KPIs. Senior Technical Support Analyst…, • Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed., • Handle “how-to” queries and routine requests with clear, customer-friendly guidance, • Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums. You’ll bring 🧰 • Service Desk/Helpdesk experience (1st / 1st–2nd line), owning incidents through resolution or escalation, working to SLAs., • Experienced in SQL, • Confidence with ticketing systems and incident management (ITIL awareness)., • Good general IT knowledge (desktops, major apps, basic networks) plus strong comms, detail focus, and problem-solving. Nice to have 🌟 • Some exposure to web app debugging (ASP/ASP.NET (C#) or JavaScript)., • Experience with iSAMS / education MIS., • Remote (UK) with occasional office visits., • 37.5 hours per week on rotating shifts: 06:00–14:00 / 08:00–16:00 / 10:00–18:00. Ready to apply? 🚀 #Hiring #TechSupport #ServiceDesk #ITJobs #RemoteJobs #ITIL

About the Role We’re looking for a versatile and proactive Technical Systems & Support Engineer to join our team. This role bridges IT support, software development, and system administration. Ideal for someone who enjoys solving complex problems, working across different technologies, and improving business systems end-to-end. You’ll be responsible for handling helpdesk support tickets, configuring systems, performing business analysis, managing Progress databases, developing applications, and supporting our infrastructure manager in maintaining our Azure cloud environment. Key Responsibilities Helpdesk & Systems Support • Provide timely response and resolution to internal helpdesk tickets., • Flexible to work between 7am to 7pm to liaise with development team and support overseas clients., • Troubleshoot hardware, software, and user access issues., • Work with business users to gather and document requirements., • Analyze workflows and recommend process improvements., • Develop and maintain applications using Progress/OpenEdge and other related technologies., • Build and maintain front-end components using React.js., • Create and manage API connections between systems., • Assist the Infrastructure Manager in maintaining the Microsoft Azure environment., • Monitor cloud services, backups, and security configurations., • Support deployment, updates, and automation processes. Key Skills & Experience • Proven experience in IT support or technical operations or Software development, • Working knowledge of databases and willingness to learn Progress / OpenEdge)., • Working knowledge of React.js, JavaScript, JSON, OAuth and Restful API integration., • Familiarity with Microsoft Azure administration and cloud concepts., • Strong programming fundamentals and analytical and problem-solving ability, with the flexibility to work across languages and technologies.", • Excellent communication and documentation abilities., • Ability to multitask and work collaboratively across departments. Nice to have • Experience with SQL or other relational databases., • Exposure to DevOps tools (CI/CD pipelines, GitHub Actions, JIRA etc.)., • Background in system configuration and business process mapping., • Understanding of IT security best practices. What We Offer • Competitive salary and benefits package., • Opportunities for cross-training and professional growth., • Collaborative and supportive work environment., • Exposure to a diverse technology stack across infrastructure, development, and analysis. How to Apply If you’re a self-starter who loves technology and enjoys variety in your work, we’d love to hear from you. Apply now on LinkedIn or send your resume directly to

System Administrator / DevOps Engineer Salary £40-50k Insurance Industry A forward thinking insurance business is expanding its infrastructure team and looking for a System Administrator with DevOps experience. This role is ideal for someone who enjoys Linux based systems engineering, wants room to grow, and thrives in a collaborative environment rather than a heavy senior cloud position. You will manage system infrastructure, databases, server configuration, security updates and the stability of a modern web application stack running in AWS. The environment includes Debian and Ubuntu Linux, NginX, PHP, NodeJS, Postgres and MySQL, with day to day support for internal project teams. Your work will involve provisioning AWS resources, managing configuration updates, supporting automation, contributing to CI or CD processes and working with infrastructure as code through tools such as CloudFormation or Ansible. You will also assist with documentation, internal support and ensuring continuous availability of critical services. Your Responsibilities • Support installation, configuration and maintenance of servers, networks and systems, • Apply security patches and software updates while troubleshooting project issues, • Provide first line IT support and escalate where appropriate, • Run helpdesk support and minimise disruption to systems or applications, • Investigate network intrusions and security issues, • Support the design and improvement of secure infrastructure, • Assist with hardening procedures for servers, workstations and mobile devices Essential Skills • Three years AWS experience across IAM, VPC, EC2, RDS, S3, SQS, Elasticache, OpenSearch and Lambda, • Three years Linux administration experience, ideally on Ubuntu or Debian, • Strong understanding of NginX, load balancing and web traffic management, • Experience with Postgres and MySQL, • Familiarity with monitoring tools such as New Relic, CloudWatch or PagerDuty, • Knowledge of PHP or NodeJS desirable but not essential Who You Are You enjoy working in a small team and value clear communication. You are calm under pressure, detail oriented, accountable and take pride in strong documentation. You solve problems proactively, collaborate well and appreciate environments where continuous improvement is encouraged. What You Can Expect A supportive, friendly and creative culture. Full flexibility across remote, hybrid or in office working. Career growth and progression. Annual salary reviews. A strong pension scheme. Regular social events. A central Hertfordshire office available for those who prefer on site work. If this sounds like the next step in your career, apply today or message me directly for a confidential chat.

Locations: Field-based in various locations: 1. London North, 2. London North/ East, 3. London East, 4. London South/ East, 5. Birmingham South/ East, 6. Manchester West~ Liverpool, 7. Sheffield Life’s Good at LG! At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, and consumer electronics to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies. We strongly believe that our people’s competitive spirit, proactive leadership, and expertise help drive the company forward. As such, LG is the right place for you if: • You are a smart cookie. You like to dig into the data and find creative solutions., • You are motivated and driven. You thrive on a challenge and want to be No. 1., • You are a people person. You like helping people out and you want to understand where they’re coming from., • You’re honest and you will speak up (politely, of course!), but you do it because you care and because it’s the right thing to do. Opportunity This is a fantastic opportunity to join our Service team as a Direct Mobile Service (DMS) Engineer. Our Service team is responsible for providing excellent after sales customer service by proactively identifying problems, resolving issues, and providing support on all technical aspects of the LG product range. As a DMS Engineer, you will assume responsibility for providing full technical repair support directly to our customers, providing technical feedback to help resolve issues and improve product performance, and demonstrate aptitude for continuous improvement, thus decreasing our repair turnaround time. Your Role & Responsibilities • Effectively manage daily workload and carry out scheduled repairs, which will include possible out-of-hours visits to customer’s homes both during the week and at weekends, • Successfully diagnose problem and test product, • Support the LGEUK technical helpdesk and LGEUK repair network as required., • Manage adequate van stock levels to ensure a high first time repair completion rate, • Complete relevant paperwork and accurate document working records, • Support the servicing of advanced Premium products, • Build your LG product knowledge base through continuous learning and training, • Bring the practical skills learned in the market back into the technical support function and to act as repair escalation point for the market Skills, Education & Experience • Must have a formal qualification in engineering and/or servicing, • A minimum of 5 years white goods repair services experience on products such as washers, dryers, refrigerators, ice machines, chillers and heat pump dryers with strong electrical background. Experience on brown goods is a plus, • Electrical qualifications, • Current F gas certification is an advantage, • Must have a clean driving license record, • An excellent communicator together with a high level of customer care and service skills, • Self-motivated, able to work with little or no supervision and direction with a fully flexible approach to the work, • Familiar with and adopts a high level of health and safety standards, • Ability to multi-task with exceptional organisational skills, • Complete finisher - able to be resilient to drive issues through to a successful customer focused solution, • Good judgement - able to make practical and realistic decisions within scope of responsibility, • Able to solve business and customer related issues  Able to be flexible and develop quality, customer-focused targets and service Your Benefits • 9% Employer Contribution to Your Pension, • Life Assurance, • Private Healthcare (including optical & dental) for you and your family, • 25 Days’ Annual Leave (+ Public Holidays), • Staff Discount, • Subsidised Cafeteria Our Equal Opportunities Statement LG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age. Right to Work Please note that any job offer made will be conditional on the individual holding a legal right to work in the United Kingdom by the time employment commences.