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Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield Full time on Computacenter site Hours: 37.5 per week Role Type: Permanent Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter’s technical and security standards for Windows 10+ and Windows Server, identifying and addressing any deviations. Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements. What you'll do In this role as a 2nd Line Mobile Device Management Analyst, you will be responsible for supporting the mobile operating system environment and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc…) You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support where required when helpdesk level analysts are unable to resolve. Working closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA’s, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. What you'll need The ideal candidate will have a good working background in a 2nd line support role with several years experience and a working knowledge in mobile endpoint management and cloud technologies. The following skillsets would be deemed essential to the role • Proven experience in a 2nd line support mobile endpoint engineering role., • Working knowledge of, • Workspace ONE Unified Endpoint Manager, • Apple Business Manager, • Entra ID, • M365, • Android Enterprise Manager, • Samsung KNOX, • iOS and Android mobile operating systems experience (configuration), • Mobile Device Management through Organisation Groups Why should you join the Endpoint Build and Configuration Team at Computacenter Joining the Endpoint Build and Configuration Team at Computacenter means becoming part of a collaborative, open, and friendly global team dedicated to delivering exceptional service and customer satisfaction. You will work alongside a wide range of technical service teams, enabling you to achieve your goals while naturally expanding your professional network. To support your success, we offer comprehensive build training and ongoing mentorship from a well-established and experienced team. This role provides continuous development opportunities through involvement in regular business-as-usual (BAU) build releases that maintain customer security compliance, as well as diverse non-standard project work throughout the year. These experiences will help you grow your technical expertise and gain exposure to emerging tools and technologies in the endpoint and server management space.

Administrator 1 Rate £14.31/Hr basic via PAYE £18.58/Hr through UMB Location: Hatfield Avenue - Hatfield Hertfordshire AL10 9TW (Hertfordshire) Contract: 6 months contract Security: SC Clearance required Job Description The Logistics Helpdesk is an extremely busy and reactive environment. The successful candidate needs to be confident in speaking with people, be efficient in prioritising and multi-tasking and have the ability to remain positive even when faced with difficult challenges. Skills Required • Answering emails, tasks and team calls from Inside Sales, Projects and Delivery Management Teams, • Amending and updating orders in WMCS obtaining POD's, • Progressing claims within the required timeframe, • Arranging carriage forwards, • Dealing with suspended orders on WMCS, • Liaising with couriers regarding quotations, deliveries and dealing with invoice checks and queries, • Dealing with returns requests, liaising with customers for collection, suppliers for RMA's, and working in SAP to process the credit to the customer., • Processing Buy & Store orders in WMCS Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.