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Role: IT Analyst - Manchester (Office-Based) - £27,000-£30,000?? Full time office-based role in North Manchester, with occasional travel ?? Salary: £27,000 - £30,000 per annum????? Reporting to: Senior IT Analyst About the CompanyWe are a leading organisation specialising in secure and sustainable end-of-life IT asset management. We work to the highest data security standards while focusing on reuse, sustainability, and value recovery. Our services support everything from large-scale device refresh projects to cloud migration and secure disposal services. Our MissionWe are passionate about delivering social value through technology - giving second life to IT equipment and creating opportunities for people across our communities. The TeamYou'll join a small, friendly IT team supporting two UK sites. You'll work closely with senior technical leadership while having the space and support to develop your skills. The business is currently undergoing a major system transformation, offering exposure to new platforms, cloud technologies, and modern tooling.We actively support professional development, including funded learning pathways and apprenticeships. Role Overview You will act as the first point of contact for internal IT support, ensuring employees receive timely and effective technical assistance. Key Responsibilities • Provide technical support via phone, email, and in person* Log and manage incidents through the IT service management system* Monitor and maintain business systems, networks, and applications* Support IT compliance standards (ISO27001 and Cyber Essentials)* Identify recurring issues and help develop proactive solutions What We're Looking For • Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server* Strong problem-solving skills with ownership of issues end-to-end* Customer-focused approach with excellent communication skills* Team player with strong organisational skills* Eagerness to learn and develop within IT

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together. We're only interested in the best ideas, no matter where they're from. We have a new opportunity for a Remote Support Engineer to join our fantastic sales team, your primary responsibility is to generate and qualify leads, identify prospects who have a genuine interest in our robotic tech. This role is crucial to our sales pipeline, driving growth and success. As a Remote Support Engineer, you will join our Client Operations team where you will be responsible for ensuring the seamless operation of our autonomous robots by remotely monitoring their performance, diagnosing issues, and providing real-time support to our clients and technical teams. You will play a crucial role in maximizing the efficiency and reliability of our robotic systems. This will be a night shift operating over 6pm-6am; 4 days on and 4 days off. Responsibilities: • Monitor the autonomous operation of robots that are deployed in the field, • Handle incoming alerts and manual interventions as they occur using teleoperation tools, • Experience in a customer-facing technical support or helpdesk role with confidence in responding to customer enquiries, troubleshooting issues, and communicating solutions clearly to non-technical users., • Contribute to the definition, documentation, and implementation of a robust toolkit for expanding the monitoring and operations team, • Collaborate with the engineering and development teams to identify recurring issues and suggest improvements in robot design, software, or processes to enhance overall reliability, • Take responsibility for raising internal tracking tickets for unexpected failures and building reports for the internal team, • Prepare and deliver regular reports on system performance, incident trends, and the effectiveness of remote support efforts to management and relevant stakeholders. Qualifications: • Proven experience in remote monitoring or helpdesk support; speaking to customers directly about technical issues., • Proficiency in using monitoring and diagnostic tools and software., • Excellent problem-solving skills and the ability to think quickly under pressure., • Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders., • Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment., • Ability to work the night shift on a 4 on-4 off rota, • Experience with autonomous mobile robots is a plus *We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: • Performance: High standards, outstanding results,, • Impact: Big challenges, bigger results, • Commitment: All in, every time, • One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. You will also receive: • Private healthcare via Bupa with 24/7 medical helpline, • Life insurance, • Income protection, • Pension: 4+% employee with option to opt into salary exchange, 5% employer, • Employee Assistance Programme - mental wellbeing, financial and legal advice/support, • 25 holidays per year, • Full meals onsite in Wallingford, • Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are unable to provide sponsorship or relocation for this role

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility?. Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Pr

Responsibilities include monitoring incidents, delivering support across various channels, and maintaining user devices. The ideal candidate has strong skills in Windows and macOS, is ITIL certified, and possesses excellent communication capabilities. A leading interactive entertainment company in G

We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. Assist with pre-sales and post-sales activities related to helpdesk proposals. IT Helpdesk Engineer

Delivering a quality IT experience in line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Freshservice is desirable but not essential). Hands-on experience of managing a helpdesk environment, including call allocations, queue management, problem determination

The ideal candidate will have a strong background in customer service and familiarity with IT systems such as Microsoft Active Directory and MS365. A leading IT services provider is seeking an IT Helpdesk Engineer based in London. The position is office based, requiring 5 days a week commitment.

Key responsibilities include managing accounts and configurations for various IT technologies. This role is essential for the efficient functioning of IT services, requiring a detail-oriented individual with strong technical skills. A local government organization in the United Kingdom is seeking a

A leading global IT company in London is looking for a Japanese Speaking IT Helpdesk Engineer. The successful candidate will provide 1st and 2nd level IT support, manage cases, and liaise with vendors. This position is office-based, with a salary up to £35,000 per annum plus travel expenses.

A leading IT services provider in Manchester is seeking a Service Desk Agent/Technical Remote Specialist to provide telephone and remote first-line IT support. Responsibilities include liaising with other teams, maintaining knowledge databases, and handling routine queries. The role is full-time wit

ITIL Foundation certified (v3 or v4), with the ability to demonstrate a clear understanding of IT service management principles. Highly organized and adaptable, with the ability to manage competing priorities in a dynamic setting. Your mission is to deliver an exceptional user experience by resolvin

A leading IT services provider in Bedford is seeking a proactive IT First Line Support Technician. In this crucial role, you will be the first point of contact for IT support, providing high-quality technical assistance and resolving issues efficiently. The position offers a range of benefits, inclu

This apprenticeship offers competitive pay and various employee benefits, alongside the opportunity to gain a Level 3 qualification in IT. The role involves supporting the IT helpdesk, resolving user queries related to PCs, and assisting in key projects.

A leading banking institution in Greater London is offering an IT apprenticeship for school leavers aiming for a career in IT support. The apprenticeship, commencing on September 7, 2026, is an opportunity to gain hands-on experience alongside a Level 3 qualification. Candidates should have strong c

A reputable UK pet retailer is looking for a 2nd Line IT Helpdesk Support Engineer based in Waltham Abbey. Numerous benefits, including discounts and wellbeing support, are included.

ITIL Foundation certified (v3 or v4), with the ability to demonstrate a clear understanding of IT service management principles. Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting. Natural inquisitiveness, with a continuous drive to learn, grow and s

We offer a salary of £27k - £29k, a flexible benefits package, generous leave, and opportunities for professional and personal growth. In this full-time role, you will provide technical support to colleagues, troubleshoot issues, and assist with service improvements. Ideal candidates will have str

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices. An established industry player is seeking an experienced IT Technical Manager to lead a global technical team and enhance IT s

Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. Collaborate with infrastructure, networking, and application support teams to ensure seamless IT service delivery. Administer and support core platforms including Microsoft 365, Gs

The position offers a fixed-term contract with hybrid working options, a competitive salary, and comprehensive benefits including annual leave and private healthcare. A multi-disciplinary consultancy in Greater London is seeking a knowledgeable IT Technician to provide exceptional support and troubl

In this vital role, you will coordinate jobs, assist with administration, and facilitate communication between office and contractors. A growing construction company in Coulsdon is seeking a proactive Helpdesk Administrator to support operations. Ideal candidates have experience in the construction

As an equal opportunities employer, Pick Everard is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity,

Candidates should have 1+ years of IT support experience, familiarity with ServiceNow, and a strong understanding of SaaS concepts. This position offers opportunities to enhance technical skills and work in a dynamic environment. A technology support provider based in the United Kingdom is looking f

A recruitment consultancy is seeking a Senior Infrastructure Recruitment Consultant to provide IT support within trading environments. Candidates should have experience in IT Helpdesk or Desktop Support, ideally in financial services, with strong skills in Windows 11, Microsoft 365, and customer eng

The role requires a strong problem solver with a high level of ambition and teamwork spirit, along with proficiency in English. A growing tech company in London seeks a driven IT Support professional to manage daily tech needs, integrate IT systems from acquisitions, and maintain infrastructure. Fle

Japanese Speaking IT Helpdesk Engineer - Principal Accountabilities. Assist with pre‑sales and post‑sales activities related to helpdesk proposals. Global IT company is looking for an IT Helpdesk Engineer.

Familiarity with Azure AD/cloud security, ITSM/ITIL processes, imaging and deployment tools, and Ubiquiti networking. Accredited by Rest Less as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pe

Als IT Helpdesk Medewerker ben jij het eerste aanspreekpunt voor collega’s met IT-gerelateerde vragen of problemen. IT-procedures up-to-date houden, alsook documentatie over nieuwe en bestaande IT-systemen. Je biedt ondersteuning aan eindgebruikers, onderhoudt de hardware, software en netwerksyste

This position offers flexible working hours and a generous benefits package including health insurance and a pension plan.

IT certifications (PC, Server, Network, ITIL). Assist with pre‑sales and post‑sales support activities when required. Experience in IT support or helpdesk roles (1st/2nd line).

This role involves monitoring and resolving technical issues, collaborating with third-party suppliers, and contributing to IT projects. Be part of a team that values innovation and teamwork, and take the next step in your IT career with us! #J-18808-Ljbffr. Join a forward-thinking company as a Juni

Self‑Motivated, a quick learner and multi‑tasker with the ability to work independently and as a team. Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Previous Customer Service experience and first line or second line support or h

A leading IT service provider in Greater London is seeking an experienced 1st Line IT Service Desk Engineer. Responsibilities include logging incidents, troubleshooting, and monitoring systems. In this hybrid role, you will be the first point of contact for IT-related issues, providing exceptional c

Ideal candidates will have strong communication skills and a proactive attitude, with additional IT certifications being desirable. A tech company in the United Kingdom is looking for an IT Support Analyst with 2-3 years of experience.

A technology recruitment firm in Greater London is seeking an IT Helpdesk Analyst to provide first and second-line support in a hybrid working environment. This position involves predominately office-based work, especially for physical IT support tasks. Responsibilities include managing helpdesk tic

Competitive salary from £32,000 with comprehensive benefits offered. A leading biomedical research institute in Greater London seeks a dedicated ITO Support/Service Desk Engineer for a 12-month position. A background in IT helpdesk support and strong customer service skills are essential.

A reputable healthcare institution in London seeks a Network & Helpdesk Administrator to ensure seamless IT operations for both staff and residents. Candidates should have 2-3 years of experience in LAN/WAN and Microsoft environments, with an MCSE certification as a requirement. You will join a supp

The ideal candidate will have excellent communication and customer service skills, with a basic understanding of IT systems. This position offers a chance to make a meaningful impact within a collaborative team atmosphere.

This is a full-time, in-office, 6-month contracted position with various employee benefits. A leading trading firm located in Greater London is seeking a Technical Support professional to join their Helpdesk team. The role involves providing Level 1 tech support for employees, managing office equipm

Een internationaal verpakkingsbedrijf in Londen is op zoek naar een IT Helpdesk Medewerker. Je bouwt goede relaties met verschillende afdelingen en helpt bij het verbeteren van IT-diensten. Dit is een kans om bij te dragen aan een hooginnovatief greenfield project.

Candidates should have strong interpersonal skills, an interest in IT, and the ability to manage multiple priorities in a fast-paced environment. This is a 6-month contracted position with benefits including private medical and pension schemes. The role involves supporting office operations, providi

Whether you want to work as an IT Support Assistant, Digital Support Technician or Service Desk Analyst, this course offers a portfolio‑based assessment with no exams. IT Support: Manage helpdesk tickets, resolve IT issues and install and configure operating systems. Digital Security: Learn to pro