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We’re working with a small, established business in Colchester who are looking to bring in a Helpdesk Analyst to support their client base. This is a hands-on 1st Line Support role where you’ll be the first point of contact for incoming requests, helping to manage tickets, prepare hardware, and keep documentation up to date. What you’ll be doing • Managing incoming support tickets and keeping them organised, • Providing 1st line support across Windows, Mac, Microsoft 365 and basic networking, • Escalating issues to 2nd Line Engineers when needed, • Preparing and configuring hardware (laptops, iPads, mobile devices), • Keeping clear and accurate documentation of work carried out, • Supporting a range of SME clients with day-to-day IT issues What we’re looking for • Around 1 year’s experience in an IT support or helpdesk role, • Comfortable troubleshooting across Microsoft environments and general IT issues, • Strong communication skills, able to deal with non-technical users, • Organised and able to manage multiple tickets at once, • A genuine interest in IT and problem solving, • Exposure to PSA or RMM tools would be beneficial but not essential If you’re early in your IT career and looking for a role where you can build your experience across a range of technologies, this could be a good next step. For more information and a confidential chat, get in touch with Ruben at Synergy

Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications. One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based). This is not a people-management role. You'll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live. Responsibilities: ERP Management Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) - e.g., requirements gathering, UAT coordination, training support and documentation Maintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriateIT Infrastructure Support Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues. Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution. Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting.Business Systems & Applications Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation). Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation). Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business. Work with stakeholders to capture requirements and improve processes, helping translate needs into tickets/configuration changes.Microsoft Office 365 Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet. Development and support of business applications using Microsoft PowerApps. Automating tasks and processes using Excel Macros/Power Automate where applicable.Telephony & Communications Support day-to-day administration of 3CX (user setup, extensions, call routing changes) and escalate VOIP/network issues to MSP/provider as required.Requirements Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability) Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time. Strong understanding of Windows Server environments. Solid experience with Microsoft SQL Server (strong SQL query/report writing essential). Working knowledge of Office 365 administration and SharePoint. Experience developing or supporting PowerApps. Familiarity with 3CX phone system administration. Experience managing or collaborating with Managed Service Providers. Understanding of Meraki network devices (switches/APs). Strong Excel skills, including experience building or editing VBA Macros. Excellent communication skills - ability to translate technical issues for non-technical users. A proactive, self-starter who enjoys solving problems and improving systems. Strong time management and ability to prioritise in a busy environment. Infor CloudSuite Industrial (CSI) experience. Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage. Experience working with vendors/implementation partners is beneficial. Good change management skills.Benefits Salary- £40,000- £50,000 Profit related bonus scheme Free snacks and hot drinks Monthly staff meetings with free lunch 22 days of paid holiday plus bank holidays increasing to 25 days with service on-site parking Monday- Friday 07.30am- 16.30pm (office based)IND25

Service Desk Analyst Colchester – Hybrid, 3 days on site £30,000 – £35,000 This is a Service Desk Analyst role with an established business supporting users across multiple UK sites as part of a small, close-knit IT team. It’s a hands-on role where you’ll be the go to person for IT support across the business, not just logging tickets, but taking ownership of issues from start to finish and actually fixing things. You’ll be supporting a range of users day to day, while also getting involved in wider improvements across systems, security and infrastructure. Alongside the day-to-day support, you’ll have the chance to get involved in project work and things like system upgrades, device rollouts and improving how IT services are delivered across the business. You’ll be working closely with the wider IT team, so there’s good exposure beyond just support if you’re looking to build on that. The environment is very Microsoft focused, so you’ll be working across Microsoft 365, Azure AD, Active Directory and Intune, supporting users with everything from access and email issues through to device setup and security. We’re looking for someone who’s got a few years’ experience in IT support, comfortable in a Microsoft environment and happy dealing with people across the business. More than anything, it’s about someone who takes ownership, can troubleshoot properly and wants to be a bit more hands-on than a standard helpdesk role

Job Title: Asda Fire and Security Technician Location: Essex Contract Type: Permanent Working Hours: 42.5 Salary: £38,481.00 Basic Salary (Inclusive of Standby Payment) Benefits: Overtime, 33 Days Holiday, Private Pension, Private Health Care, Life Insurance, Employee Discounts,Specialist Tools Provided, Company Vehicle, IT Equipment, Refer a Friend Bonus, Discounts and Cashback at hundreds of supermarkets and retailers. Due to continued success and exciting growth within our business, we’re expanding our team to support new client contracts across the UK. You’ll become part of a supportive, collaborative team where your contribution is valued, development is encouraged, and there are genuine opportunities to progress as the business continues to grow nationwide. We have an exciting opportunity for a Fire & Security Technician role. This position is responsible for carrying out repairs and planned preventative maintenance of fire & security equipment across Asda sites. Key Accountabilities: • To undertake maintenance and repairs in accordance with KPIs set by the customer including, but not limited to response, repair, first fix, and closure., • To ensure all planned, reactive and statutory works designated to a CCTV engineer is carried out in accordance with contractual obligations as set out in the City FM Bookcase., • To complete the PPM works within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures and satisfactory standards., • To respond promptly to service call requests from the Helpdesk during normal hours and when on call. For avoidance of doubt out of hours will be referred to the specialist in the first instance., • To identify non-repairable faults in equipment and propose corrective course of action. Knowledge, Skills and Abilities: Essential: • GCSE standard, • Electrical Competency Qualification (NVQ/City & Guilds), • CCTV IP/analogue systems, • Fire alarm systems Desirable: • IPAF licence holder (training will be provided) The ideal candidate: • Ability to work with minimum supervision, • Communication skills (written and verbal), • Full driving licence, • Ability to distinguish colours to the standard required for maintenance and repair of electrical/ electronic equipment and appliances

The demand for newly trained and qualified IT Support professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits. We help you develop the skills required with three globally recognised qualifications, real-world project work and practical training

Being a relatively small team, there is an opportunity for staff members to be involved with IT projects at all levels getting exposure to enterprise technologies alongside day to day responsibilities. We are committed to providing a very competitive salary and benefits scheme at the same time as of

Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. Job Title: IT Helpdesk Analyst - Investment Banking. Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.

A leading personalization technology firm in the UK seeks an IT Helpdesk Support (P1) to assist in resolving IT-related issues and enhance the user experience. This entry-level role offers opportunities for growth into more advanced IT positions. The flexibility of working from home is also a benefi

A leading investment firm in London is seeking an experienced IT Service Delivery Manager to oversee Helpdesk operations across Europe. Key qualifications include strong technical and interpersonal skills, ITIL practices knowledge, and experience with ServiceNow. This role offers a chance to impact

The demand for newly trained and qualified IT Support professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits. We help you develop the skills required with three globally recognised qualifications, real-world project work and practical training

This position offers valuable hands-on experience and opportunities to enhance technical skills within a multi-office enterprise setting. A technology services provider in the United Kingdom is in search of a motivated ICT Helpdesk Specialist. The role involves providing frontline technical support,

A leading technology services provider in the United Kingdom is seeking an IT Helpdesk Manager to oversee a team delivering high-quality service. The position offers various employee benefits, including days off for life milestones and opportunities for professional growth. This role involves inspir

A leading motor insurance provider is looking for an IT Helpdesk Support to join their Engineering team in London. This position offers hybrid work options and numerous employee perks, including private healthcare and growth opportunities. Candidates should have strong ownership, multi-platform IT s

Candidates should have experience in providing IT support, excellent communication skills, and familiarity with managing hardware. A London-based charity is seeking an IT Helpdesk Officer to join their team. Benefits include a competitive salary, flexible hours, and a comprehensive training program.

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? …. OS configuration, management agent

We have a fantastic new job opportunity for a Service Desk Engineer / 1st Line Support IT Helpdesk Analyst to join a growing customer success Help Desk Team within a well-established software company. Working as a Service Desk Engineer / 1st Line Support IT Helpdesk Analyst you will provide first an

This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London. Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and

We offer a salary of £27k - £29k, a flexible benefits package, generous leave, and opportunities for professional and personal growth. In this full-time role, you will provide technical support to colleagues, troubleshoot issues, and assist with service improvements. Ideal candidates will have str

Nice-to-Have:- Experience in installation, configuration, and integration of Systems (Hardware)- Scripting and API Management- CCNA or relevant certifications- Familiarity with ITIL principles and hands-on experience working with an ITSM platform. Multi-Platform IT Support Expertise: Provides end-us

A reputable recruitment agency is seeking a Technical Support / Helpdesk Team Leader to oversee a team in Ilkley. Candidates should have experience in a similar position, strong communication skills, and a desire to develop technical capabilities. This role offers a competitive salary of up to £35,

With a generous benefits package, including extensive annual leave and a pension scheme, this is an exciting opportunity to impact the learning experience of students and staff alike. A prominent educational institution in the UK seeks a proactive IT Technician to join their IT team. This role invol

A leading TECh-focused institution is seeking an ICT Technician to provide excellent customer service and operational support for its computer networks and ICT facilities. As a front-line technician, you will assist the IT Helpdesk, support senior technicians, and troubleshoot user issues. Candidate

A leading banking institution in Greater London is offering an IT apprenticeship for school leavers aiming for a career in IT support. Candidates should have strong communication and organisational skills along with a passion for technology. The apprenticeship, commencing on September 7, 2026, is an

Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts. Manage and resolve incidents, service requests, and technical issues in accordance with

A leading global IT company in London is looking for a Japanese Speaking IT Helpdesk Engineer. The successful candidate will provide 1st and 2nd level IT support, manage cases, and liaise with vendors. This position is office-based, with a salary up to £35,000 per annum plus travel expenses.

IT Helpdesk Main Responsibilities. The ideal candidate should have experience in desktop support or IT helpdesk within the financial industry. Experience in desktop support or IT helpdesk within the financial industry.

This position offers up to £35,000 and the possibility of hybrid working arrangements. A leading recruitment agency is looking for a Helpdesk Team Leader based in Ilkley. Ideal candidates should have experience in a technical support environment and a strong understanding of IT systems.

The role involves troubleshooting, installation of devices, and ensuring customer satisfaction while working closely with the IT support team. The position requires full-time attendance in the London office, offering comprehensive health coverage and generous leave benefits. A leading investment adv

IT helpdesk or technical support, with the ability to perform basic troubleshooting and assist with more complex technical issues when required. This role offers valuable hands‑on experience in IT operations and opportunities to grow technical skills while contributing to the stability and securit

An educational organization in Greater London is seeking an experienced IT Technician to join their IT team. The successful candidate will be responsible for managing IT services, responding to ICT support requests, and providing maintenance for all IT hardware and services. This role offers 25 days

Delivering a quality IT experience in line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Freshservice is desirable but not essential). All round IT Technical Manager with at least 3 years’ experience in a similar role supporting 6000+ staff, managing a glo

The role offers a salary of £30,000 - £35,000 plus excellent benefits. Responsibilities include providing desktop support to a global user base, managing hardware, and troubleshooting issues.

A recruitment consultancy is seeking a Senior Infrastructure Recruitment Consultant to provide IT support within trading environments. Candidates should have experience in IT Helpdesk or Desktop Support, ideally in financial services, with strong skills in Windows 11, Microsoft 365, and customer eng

This apprenticeship offers competitive pay and various employee benefits, alongside the opportunity to gain a Level 3 qualification in IT. The role involves supporting the IT helpdesk, resolving user queries related to PCs, and assisting in key projects.

A global Japanese financial institution is seeking an experienced IT Helpdesk Engineer to provide high-quality 1st and 2nd line support across EMEA. This is a temporary position with the potential for permanence. The ideal candidate should possess desktop support experience within the financial sect

This is an opportunity to serve various city agencies and contribute to the efficient operation of New York City. A New York City agency is seeking a qualified IT support technician to provide user support for hardware and software queries. Responsibilities include logging and tracking tickets, iden

Japanese Speaking IT Helpdesk Engineer - Principal Accountabilities. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. Global IT company is looking fo

Responsibilities include managing incidents, supporting trading applications, and configuring IT systems. A financial services company in Greater London seeks an IT Helpdesk Analyst to provide first and second-line support to users in the investment banking sector. A Bachelor's Degree in Computing S

We are looking for an enthusiastic, customer service-focused individual with previous experience working within the ICT sector, preferably in an IT Helpdesk or IT Delivery role. Attend customer sites to assist with tickets that cannot be resolved remotely. Solid customer service experience with exce

A growing IT company in the United Kingdom is seeking a proactive IT Support Technician to provide high-quality technical support. This role involves user assistance, hardware and software troubleshooting, and maintaining IT systems. Benefits include 30 days holiday, life insurance, and cycle to wor

The position offers a salary of up to £29,000 and benefits such as 26 days annual leave and a healthcare plan. Ideal candidates will have strong customer service, administration skills, and familiarity with ticketing systems. A local recruitment agency is seeking an Operations Coordinator for a tem

Key responsibilities include troubleshooting and documenting support requests, applying diagnostic utilities, and providing exceptional customer service. The role demands excellent communication skills and the ability to effectively prioritize tasks in a collaborative environment. Ideal candidates s