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Are you looking for a company that will encourage you to grow and improve? About the company A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative , Responsibilities • 1-2 years of User Desktop Support experience - i.e. solid desktop support skills., • Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues., • Microsoft Office - resolving customer issues on all versions., • Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues)., • Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions., • Smartphone email support (e.g. mailbox setup and synchronisation issues)., • A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user., • At least 1- 2 year exp in support role, • Previous exp in MSP, • Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus., • Bi-annual performance review with management to focus career progression., • Pension., • Remuneration of all work expenses., • Microsoft training plan - study material, study leave and exam costs provided. Bonus of £500 for every exam passed towards certification., • Regular opportunities for overtime., • Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service.

There’s a permanent opportunity for you here as a Shift Engineer to join our team on our one of our data centre contracts in Hayes, West London The Role • Receive electronically PPM instructions from Aurora and undertake all maintenance tasks following the designated instructions., • Ensure all maintenance consumables are available and arrange replenishment of all items to ensure agreed stock levels are established., • Complete all electronic and paper records such that an accurate Site Logbook record of all works remains on site for the Client’s information and approval., • Be able to undertake any diagnostic analysis that the whole system may require., • Undertake a visual condition inspection of all installed equipment and submit a written report of any items that appear to jeopardise any aspects of reliability., • Enter into dialogue with the Client’s representative to ensure there are no outstanding issues and also to ensure the overall quality of service delivery., • Carry out general maintenance and good housekeeping practices and plant room cleaning to ensure that the life expectancy of all installed equipment is maximised., • Participate in Health & Safety Codes of Safe Working and other Environmental issues to ensure total compliance with Dalkia’s Health, Safety and Environmental Policy. Report any omissions or risks that might compromise a Safe Working Environment., • If the appropriate report on the performance of any sub-contracted works is required. Attend to all reasonable emergency call-out requests as speedily as possible and maintain good communications with the Client regarding the progress of all outstanding works., • Make recommendations to the Contract Management on matters concerning continuous improvement and “adding value” that may improve the productivity, costs, quality of service delivery, etc. of all work for which the Company has a responsibility., • Complete all Dalkia maintenance tasks as generated by Dalkia Contract Support/Helpdesk, • Complete any breakdowns as and when necessary., • Ensure plant areas Dalkia is responsible for are always clean and tidy., • Assume the role of HV AP for the site., • Respond to clients' requests promptly., • Maintain all site records and logbooks., • Please note that this is not an exhaustive list, and you may be required to assist the Business with other duties as appropriate. Hours of Work • Continental Shift Pattern – 12 hours shifts, day and nights Benefits • Additional earnings available through overtime - if wanted, • 21 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year, • Pension with matched contributions between 6-8%, • Life Assurance, • Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants, • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance, • Access to wellbeing programmes, • Company Sick Pay, • Employee recognition programmes which reward exceptional achievements, • Employee Referral bonus with generous bonuses for ‘referring a friend’, • The opportunity to use one working day per year volunteering to help the local community, • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters, • Smartphone/ Tablet, uniform, PPE Career Progression Route • From this role you could progress into a Supervisor position if desired Experience Required • Experience as an Electrical Engineer in a data centre, critical environment, commercial building, industrial plant, • or similar technical setting., • Hands-on experience working with electrical distribution systems, UPS systems, generators, switchgear,, • lighting circuits and associated control panels., • Experience carrying out PPM and reactive maintenance on M&E plant and building services equipment., • Familiarity with critical systems monitoring, including responding to alarms, reporting events and initiating, • escalation procedures., • Experience working within permit-to-work and safe-system-of-work environments, including isolations and lock-off procedures., • Previous work in shift-based operations, ideally within a 24/7 environment., • Experience supporting or overseeing subcontractors undertaking technical work on electrical and mechanical systems., • Experience using CAFM/CMMS systems for work order management, asset updates and shift reports (desirable)., • Exposure to resilience-based engineering such as N+1, dual-path systems and high-availability operations (advantageous) Qualifications • Time-served apprenticeship or equivalent in Electrical Engineering (essential)., • City & Guilds / NVQ Level 3 in Electrical Installation, Electrical Engineering or a related discipline (essential)., • 18th Edition Wiring Regulations (BS 7671) (essential)., • 2391 or equivalent qualifications in Inspection & Testing (desirable)., • HV Authorised Person training or experience working around HV systems (desirable)., • Mechanical / multi-skilled training (advantageous for supporting M&E plant)., • First Aid at Work, Manual Handling, Permit-to-Work, and Health & Safety training (desirable; but will be, • provided)., • Data centre–specific or critical environment training (e.g., DC operations, UPS/generator courses), • advantageous but not essential We’re committed to treating all our job applicants fairly and with respect. If you need adjustments, we're happy to discuss that with you. Please contact our talent acquisition team in confidence.

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Net

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Net

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