Quality Manager
hace 6 horas
Southampton
BAM FM is recruiting a Quality Manager to join us at BAM FM. This role can be based out of any of our UK Office locations, and is working 37.5 hours per week Monday - Friday. Ensure BAM FM delivers high-quality, compliant services by managing and improving our ISO 9001-certified Quality Management System. The Quality Manager position at BAM FM is a pivotal role dedicated to ensuring that our facilities management services consistently meet legal, regulatory, and customer requirements. This role is central to maintaining and enhancing the BAM FM Quality Management System (QMS) in alignment with ISO 9001 standards, driving a culture of quality across the organisation, and supporting strategic objectives. As Quality Manager, you will lead initiatives that safeguard our ISO certifications, oversee internal audits, and manage continuous improvement projects. You will collaborate closely with senior leadership teams, accreditation bodies, and cross-functional stakeholders to ensure that quality standards are embedded throughout our operations. Your responsibilities will include monitoring performance against quality objectives, producing insightful reports, and facilitating change to enhance customer satisfaction and operational excellence. This role requires a strategic thinker with strong leadership skills, a process-driven mindset, and the ability to influence and motivate teams. You will bring expertise in ISO 9001 auditing, integrated facilities management, and data analysis, alongside proficiency in Microsoft 365 tools and business intelligence reporting. By joining BAM FM, you will play a key part in shaping a sustainable, reliable, and collaborative future for our organisation. Responsibilities: As the quality manager, you'll need to: • Collaborate with BAM FMs SLT drive a quality culture and set objectives., • Ensure the FM QMS is aligned to the FM Strategy., • Chair the QMS Management Reviews and update BAM FMs SLT on the performance of the FM QMS., • Manage the Trainee Quality Advisor, in particular to manage document control for the FM BMS., • Build relationships with the BAM FM SLT, BAM FM ELT and the UK&I Quality Team., • Maintain a team ethos and collaborative mindset between FM Quality and the FM Environment & FM H&S teams., • Work with the FM Systems Team and the UK&I DPS contact for FM on the development of systems in relation to the improvements required for the FM BMS in particular the FM QMS requirements., • Communicate updates to the FM QMS using Pulse Articles, Newsletter Articles, Presenting at Townhalls and attendance at Operational and Non Operational FM Team calls., • Be point of contact for the Accreditation Body for the FM BMS certifications (ISO 9001, 14001, 45001)., • Manage a 3 year rolling audit programme for FM QMS., • Responsible for maintaining Accreditations for SafeContractor and ConstructionLine Gold., • Chair working groups as required with SMEs where improvement areas have been identified., • Conduct internal audits in line with ISO 19011., • Ensure the ISO 9001 standard is met in relation to the internal audit plan and ensuring the full FM QMS is audited., • Plan, coordinate, and conduct quality audits across both on-site and remote FM locations, ensuring consistent standards and compliance regardless of site location., • Work with the FM Strategy Manager to set standards to drive customer satisfaction survey results., • Provide ongoing data analysis on FM QMS data from various sources to improve the performance of the QMS., • Design, deliver, and evaluate quality assurance training programmes for FM staff at all levels, including remote and site-based teams., • Develop training materials and resources to support ongoing quality improvement and compliance., • Work with the UK&I Quality team to align the FM QMS with the BAM UBMS and adhere to UK&I requirements., • Maintain the FM BMS SharePoint. Skills: You'll need to have: • Lead Auditor – ISO 9001 (Current version and willingness to complete conversion courses), • Knowledge of upcoming changes to ISO 9001, • Experience in conducting remote site audits using digital tools and platforms., • Proven ability to deliver engaging quality assurance training, both in-person and remotely., • Experience in developing e-learning modules or virtual training sessions., • Comprehensive experience in an Integrated Facilities Management business., • Extensive knowledge of the Microsoft 365 suite of Office applications, in particular SharePoint Libraries., • Working knowledge of BI Reports., • Experience of using Microsoft Visio, Planner, PowerPoint, Stream, Teams., • Previous experience of Construction-Line Gold/Safe-Contractor., • Experience of working with Accreditation Bodies in relation to ISO 9001., • Experience of maintaining a certified management system to ISO 9001 with a UKAS certified Accreditation Body., • Demonstratable process driven approach to improvement projects., • Experience of conducting quality investigations and root cause analysis. You will need to consistently demonstrate: • Excellent communication and interpersonal skills., • Analytical and problem-solving ability., • Planning and project management skills., • Persistence and the ability to influence others., • The ability to lead and motivate a team., • A strategic approach to work., • The ability to facilitate change., • Attention to detail., • Skills in statistical analysis., • An understanding and appreciation of other people's work disciplines and workloads. Desirable: • A good understanding of CAFM systems, preferably trained in MRI Evolution (Formerly Concept)., • Internal auditor – ISO 14001 or ISO 45001 and willingness to complete conversion courses., • NEBOSH Certificate., • Applicable Environmental Qualifications. Who we are? The art of building is about building for communities; it’s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. What’s in it for you? A challenging and continuously changing environment in a forward-thinking organisation. We offer a competitive salary and benefits package, matched pension contributions, private healthcare, life assurance. In addition to an attractive salary and benefits package, we support further personal, professional, technical and leadership development. This is a great time to join BAM, as we are growing at great speed, and you will be at the forefront; helping to make a difference to BAM FM. Our recruitment process, what you need to know. BAM is committed to ensuring a fully inclusive recruitment and onboarding process, if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. Closing date for applications is Tuesday 23rd December 2025. "Join us in Making Possible". For more information or an informal conversation about this opportunity, please contact Sue Stacey, Recruiter: