Trabajos itsm en RichmondCrear alertas

Network Engineer Leek Wootton Permanent Contract Full Time Salary (£50,949.00 - £57,186.00) Market Supplement (£ ) Will work an on-call rota in which you will be able to claim an on call allowance. Those currently eligible on the redeployment register will be given prior consideration. As a key role in the Strategy and Architectural team based in Digital Services function, this role is responsible for the efficient and effective build, maintenance of new network infrastructure (virtual or physical) to ensure the needs of Warwickshire Police are met. The role will assist in creating a culture of perpetual challenge and continuous improvement in the delivery of internal and third-party services. Main Responsibilities: Support and maintain the forces network infrastructure at all times with it be the day to day operational running or during the planning, design, development and documentation of new technical solutions. To undertake the role of network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with Digital Service directorate procedures. To ensure that the network meets all the relevant industry/national /legislative /compliance standards and demonstrates consistency of implementation. To take responsibility for understanding business requirements, collecting data, delivering analysis and recommending options. To deliver an environment of continuous improvement and innovation in respect of the infrastructure architecture and ensure that emerging technology and new initiatives are fully evaluated and relevant proposals are proactively driven through the technical architect practice. To ensure the network meets the business requirements and digital strategy, leveraging industry standard as much as possible. Identifying risks and providing mitigations options for these to the delivery team. Responsible for impact analysis and quality assurance of modifications to existing systems to support new solutions. To represent effectively and promote the reputation and values of Warwickshire Police and the Digital Services Directorate at various meetings and groups both internally and externally, including the development of appropriate and constructive partnerships with relevant organisations and areas of both forces. To be commercially astute on infrastructure design, perpetually focussed on the 'service vs cost’ balance and take personal ownership, fully understanding and acting upon situations that require the pursuit of purpose over process. To build and maintain relationships with the Managed Service Provider and other suppliers (including police forces with whom we collaborate) with a stake in our reporting solutions. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience in similar size organisations. Strong knowledge of network Monitoring & Management alongside Supplier Management experience. Strong Knowledge of SD Wan, VLAN Azure vWan. Strong Knowledge of Static and Dynamic routing. Successful in applying industry best practice with a knowledge of ISO 20000 (Service Management) and ITSM. Authoring of Technical Design documents and Service artefacts. Experience: Demonstrate experience of supporting, building and maintain physical and virtual infrastructure in a similar large complex multi-faceted organisation. Strong focus on ICT technologies and operational service delivery. Subject matter expert from inception, through to delivery to the end customer. Key Skills: Previous experience gained in complex large organisation Strong problem solving skills with ability to gather and assimilate information. Ability to think ahead and anticipate/mitigate risks and find suitable solutions to issues. Demonstrate ability to communicate with key stakeholders and suppliers with the flexibility to adjust approach and style accordingly. Good people skills built on a combination of great listening, empathy, insight and intellect. Ability to positively guide others and influence change within organisations Confident in the ability to be professional and influential on key issues within portfolio area. Writing and maintaining technical documentation. Special Conditions Requirement to participate in on call rota Regular travel throughout Warwickshire We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks . We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Fixed Shifts, Remote Working, Variable Shifts

Service Desk Triage & Queue Administrator (3 Month Contract) — Full-Time. To restore and maintain control of the IT Service Desk queue by ensuring all tickets are correctly triaged, categorised, prioritised, and progressed in line with defined ITSM standards. Service Desk / Level 1 IT Support expe

Operations Reporting Service Analyst (Contract) Client: RX Location: Richmond (Hybrid – 2 days onsite, Wednesday anchor day) Department: IT Operations Contract: Initial contract through to end of year (with strong potential for extension) Important – Please Read Before Applying This role requires hands‑on BAU support capability within enterprise reporting platforms. Applicants without recent involvement supporting Oracle reporting technologies and Power BI in a live production environment will not be considered. This is not a BI developer, data analyst, or project‑only role. The Role RX is seeking an Operations Reporting Service Analyst to support the operational stability, governance, and reliability of enterprise reporting and BI platforms. This is a service‑operations‑focused position, working across business users, data teams, vendors, and technical support functions. You will play a central role in ensuring reporting platforms remain available, performant, and well governed in a fast‑paced enterprise environment. Key Responsibilities Own BAU support for enterprise reporting platforms and integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management, RCA, CAB, and release planning Monitor data refresh cycles, batch jobs, and reporting availability Create and maintain runbooks, SOPs, and escalation documentation Act as a liaison between business users and technical support teams Support audit, compliance, disaster recovery, and business continuity activities Platforms in Scope Oracle OBIEE Hyperion (EPM, FDMEE, DRM) Microsoft Power BI Enterprise Data Warehouse & ETL processes (ODI) Mandatory Background – Applications Without This Will Not Be Progressed You must bring: A 3–6 year track record in Application Support, Service Operations, or Reporting Platform Support Direct BAU involvement with at least TWO of the following platforms: Oracle OBIEE Hyperion (EPM / FDMEE / DRM) Microsoft Power BI Proven capability working within an ITIL‑driven support organisation Exposure to enterprise‑scale reporting or BI platforms Strong stakeholder communication capability across business users, vendors, and technical teamsApplicants who do not meet the above criteria should not apply. Advantageous (Not Essential) Oracle Database and Oracle Applications exposure OCI, Oracle EBS, SOA, IDCS, Apigee Source systems such as Eloqua or Salesforce ITSM tools such as ServiceNow or Jira Why Join RX Support business‑critical reporting platforms used across the organisation Operate within a structured, enterprise IT environment Hybrid working with a consistent onsite rhythm Contract initially through end of year, with strong extension potential Job Title: Operations Reporting Service Analyst Location: Richmond, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield

PeopleSoft Financials Support Analyst Location: SW London/Surrey Borders Hybrid: 3 days on‑site Function: Finance Systems / PeopleSoft INSIDE IR35 Rate Neg (Apply online only) per day A leading global organisation is seeking a PeopleSoft Financials Senior Analyst to provide high‑level functional support across its PeopleSoft 8.4 Finance environment. This role supports users across the USA and Western Europe, acting as the escalation point for complex issues, enhancements, and process improvements while partnering with an offshore AMS team. If you enjoy ownership, problem‑solving, and being the go‑to SME for GL processes, this role offers both impact and visibility. With a future transition to SAP planned, there is also potential for this position to evolve into a long‑term SAP opportunity. Role & Responsibilities * Acting as the subject matter expert for PeopleSoft GL, covering journals, ledgers, allocations, reporting, intercompany, and reconciliations. * Ensuring the ongoing maintenance and stability of the GL, identifying and resolving issues proactively. * Supporting incidents, queries, and service requests escalated from the AMS team. * Troubleshooting complex functional issues and coordinating with technical teams when required. * Supporting integrated modules including AP, AR, and PO. * Working with Finance stakeholders across EMEA and the US to resolve issues and deliver improvements. * Collaborating on VAT‑related or cross‑module changes. * Preparing data and supporting activities for the future SAP migration. * Participating in testing cycles for PeopleSoft and SAP where needed. * Performing high‑level month‑end and year‑end GL checks. * Building strong relationships with Business Users and providing guidance on reporting, audits, and operational tasks. * Gathering requirements, prioritising requests, and raising change requests as appropriate. * Working closely with global PeopleSoft teams and wider IT stakeholders. Skills/Experience Essential * Strong experience with PeopleSoft 8.4 Finance and General Ledger. * Solid understanding of GL processes and integrations with AP/AR/PO. * Strong analytical and problem‑solving skills. * Confident communicator with both Finance and IT stakeholders. * SQL skills. Desirable * Experience with PeopleSoft AR, Inventory, Asset Management, or Project Costing. * Financial acumen or background in finance. * Knowledge of UK and European VAT. * Experience with ITSM / incident management tools

2nd Line IT Support Engineer Hybrid / Office-Based | Competitive Salary We’re sourcing a skilled 2nd Line Support Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base. Role Overview Resolve escalated IT issues across desktop, cloud, and infrastructure Support Microsoft 365, Active Directory, and networking environments Troubleshoot hardware, software, and connectivity issues Collaborate with 1st and 3rd line teams Maintain documentation and deliver excellent customer service Requirements 3+ years IT support experience (incl. 2nd line) Strong knowledge of Windows, Microsoft 365, and basic networking Experience with Azure, ITSM tools, and remote support Strong problem-solving and communication skillsWhat’s Offered Exposure to latest cloud technologies Training and career development Supportive, fast-paced environment Please get in touch as soon as possible as interviews are happening next week

IT Service Manager - ITIL / ITSM - hybrid - £80K. IT service management, ITSM, ITIL, including awareness of Devops /.

Experience with integrating ITSM tools with external interfaces. ITSM servicenow or Halo Consultant - 100% remote - £70-75K basic + 15% bonus depending on experience. ITSM Consultant (ServiceNow or Halo).

Role: ServiceNow - Senior Architect (ITSM, HRSD). Define architecture and solution designs for new HRSD/ITSM implementations and. Strong experience across ITSM and HRSD ServiceNow modules.

ServiceNow Project Manager - ITSM/HRSD. Lead the full lifecycle delivery of ServiceNow projects (ITSM and HRSD), from initiation through to go-live and hypercare.

You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operations. IT services, managed services, or operations/ITSM consulting. Deep expertise in ITSM and Business Process O

The ideal candidate will have over 8 years of hands-on ServiceNow experience and strong expertise across multiple modules including ITSM and ITOM.

A leading IT solutions provider in the United Kingdom is looking for a skilled ServiceNow Developer to oversee the implementation of the ITSM module. The ideal candidate will need a minimum of 4 years of ITSM experience with at least 3 years of ServiceNow expertise and a solid background in Web Serv

Candidates should have a background in developing and integrating ITSM tools and experience in an agile environment.

The ideal candidate has over 5 years of experience in ITSM processes, strong communication skills, and a postgraduate degree in Computer Science or related field.

A global satellite connectivity company is seeking a ServiceNow Technical Lead to enhance its IT services.This role involves leading the ServiceNow platform's design and delivery while collaborating with cross-functional teams.The ideal candidate has 5+ years of ServiceNow experience, strong ITIL kn

The Group ITSM & Automation team are part of Claranet’s Group function and are responsible for the development, maintenance / support and documentation of new and existing functionality related to automation of tasks or configuration items and integrations with other Claranet systems.

Working within an Agile team and reporting to the Senior ITSM Tooling Architect, you'll play a key role in designing, building, and configuring enterprise-scale ITSM solutions across complex environments. Design, install, configure, and customise ITSM tooling solutions. Support delivery of ITSM solu

A prominent housing organization in the UK is seeking an IT Service Platform Administrator to manage their ITSM platform.

A leading European technology organization is seeking a talented professional to manage the Ivanti Neurons ITSM platform, critical to internal operations.

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes. This full-time role involves maintaining ITSM solutions, collaborating with stakeholders, and ensuring operational efficiency.

A technology services provider in the United Kingdom is seeking an ITSM Tooling Engineer to support key digital transformation projects. The role involves designing, building, and configuring enterprise-scale ITSM solutions within an Agile team. Candidates should have strong experience with ITSM too

The role involves designing and implementing ServiceNow solutions focused on ITSM, workflow automation, and integrations.

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform.

We are looking for an enthusiastic and skilled ITSM technical leader to join our team and play a critical role in leading the design, implementation, and continuous improvement of our ITSM platform supporting our GEO and LEO satellite services. Lead the design, implementation, and continuous improve

Technology is at the heart of modern financial services.Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role for someone

A leading IT solutions provider in London is seeking an experienced ServiceNow Architect to lead the architecture and implementation of their enterprise ServiceNow platforms.The ideal candidate will have over 8 years of experience with ServiceNow and deep technical expertise across various modules.R

Headquartered in Little Rock, Arkansas (USA), we are seeking an ITSM Service Manager based in the United Kingdom who will report to the Associate Director, IT Service Management. The ITSM Service Manager is a full‑time, permanent employee position. This individual contributor will maintain and sup

Candidates must have experience with ITSM tools and outstanding communication skills for engaging with both technical and non-technical stakeholders.

Key requirements include active SC clearance and a strong ITSM background, with knowledge of ITIL frameworks and experience in supplier-focused environments.

You will be the technical owner of our Ivanti Neurons ITSM platform, a system relied upon by teams across the organisation. Lead the configuration, maintenance, and evolution of the Ivanti Neurons ITSM environment, ensuring it remains stable, well‑designed, and aligned with user needs across GÉAN

Look at Improving problem resolution times by streamlining ITSM processes. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified.

A leading recruitment firm is seeking a Senior ServiceNow Developer with expertise in ServiceNow development, configuration, and architecture to join their team in London.The ideal candidate will be responsible for solutions across key ServiceNow modules and will work closely with stakeholders.A Cer

A well-known hospitality company in the United Kingdom is seeking an IT Support Manager to lead a team responsible for ensuring seamless technical support across various locations.The ideal candidate will have experience in IT management, team leadership, and troubleshooting technical issues.This ro

The ideal candidate will have over 5 years of experience in ITSM Solutions Architecture and expertise in major ITSM platforms like ServiceNow and Jira Service Management. A technology firm is seeking an experienced ITSM Solutions Architect to design and implement scalable ITSM architectures.

Essential experience includes strong ITSM & HRSD knowledge, hands-on configuration of HR applications, and familiarity with HRIS integrations. A leading IT solutions provider is seeking a ServiceNow Architect to shape solution architecture and design for HRSD/ITSM implementations.

Reporting to the Infrastructure and Operations Technology Director, the ITSM Service Manager is accountable for driving measurable improvements across existing service management processes. Driving ITSM processes (Incident, Request, Problem, Change, Service Catalogue) and continually reshaping them

A leading news organization in Greater London is seeking an ITSM Service Manager to enhance service delivery by identifying inefficiencies and driving process improvements.

A leading European private bank in London is seeking a (Senior) ServiceNow Developer to design intelligent solutions with a focus on ITSM and workflow automation.

Translate technical ITSM solutions into clear business benefits for prospective clients. Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery. ITSM platforms like ServiceNow.

A growing technology company in Lancashire is looking for an experienced Configuration & Asset Manager to oversee the integrity of their assets and configuration management.The ideal candidate will have strong hands-on experience in this area and proven skills in a dynamic setting.You will work clos

Experience in implementing ITSM Processes as per ITIL 2011 best practices. Capable of handling end to end ITSM implementation.

The ITSM Service Manager is responsible for managing and delivering security services across IT projects and live environments. As Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes. Lea

A global IT consulting firm is seeking a Senior Architect specializing in ServiceNow ITSM and HRSD.

A global leader in digital transformation is looking for a ServiceNow Technical Consultant to collaborate with customers, propose solutions, and deliver exceptional ServiceNow implementations.The ideal candidate will have over 2 years of software implementation experience, a solid knowledge of IT Se

We are searching for an individual with development experience specific to implementation of the ITSM module in ServiceNow. You must have a minimum of 4 years of experience in ITSM with at least 3 years working experience with ServiceNow.

A leading entertainment company seeks an ITSM Platform Lead to strategically own and develop their ITSM platform, predominantly ServiceNow. The ideal candidate will possess experience with ITSM platforms, excellent communication skills, and an ITIL certification, alongside the ability to manage vend

A global leader in digital transformation is seeking a Servicenow Architect to oversee technical solutions and ensure design integrity.This role requires 8+ years of experience in solution design, expertise in ServiceNow, and the ability to lead cross-functional initiatives.The ideal candidate will

Solution Consultant (ITSM focus). We’re hiring a Solution Consultant with an ITSM focus to join our Advisory Services Delivery team as an individual contributor – this is not a managerial role. Demonstrated expertise in ITSM, including.