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Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

Service Asset & Configuration Management SME Canary Wharf, UK Hybrid (2 days a week) Inside IR35 Role Overview We are seeking an experienced Service Asset & Configuration Management SME with strong hands-on expertise in defining Configuration Management and IT Asset Management processes. Experience in data governance and ensuring CMDB data issues are reported and assigned to the data owners for remediation. A strong knowledge of ServiceNow and understanding the key components of the CMDB and the features to help keep data accurate. Key Responsibilities • Strategy & Policy: Input into the SACM strategy across the organization, ensuring alignment to business objectives. Implementation of the strategy and definition of SACM policies., • Process & Procedures: Define and maintain SACM processes and procedures across the organization with clear roles and responsibilities, covering the whole life cycle of assets and configuration items., • Data Governance: Ensure the key components of data governance are in place including data quality, data rules, lifecycle management, auditing and reporting., • Reporting & Metrics: Create, analyze, & verify CMDB reporting to ensure the CMDB is accurate, to enable key stakeholders to make data driven decisions across the business., • Automation & Continuous Improvement: Proactively look to improve all aspects of the CMDB including processes, tooling and data accuracy. Ensuring the business can trust the data and use it as the single source of truth., • Strong hands-on experience defining Configuration Management & IT Asset Management policies, processes and procedures, • Strong understanding of ServiceNow CSDM, CMDB components and associated data models, • Experience in creating, executing and analyzing CMDB related reporting, • ITIL 4 Foundation, • Strong analytical and problem-solving skills., • Excellent communication and stakeholder management abilities., • Ability to work independently and in a collaborative team environment.

Role Summary The Senior ServiceNow Architect is accountable for the end-to-end technical architecture, governance, and strategic evolution of the ServiceNow platform, with a strong focus on ITSM, ITOM, CMDB, CSDM, and Discovery. This role provides architectural leadership across the ServiceNow estate, ensuring the platform is scalable, secure, supportable, and aligned to ServiceNow best practices and industry frameworks such as ITIL. The architect defines the technical roadmap, governs design decisions, and acts as the senior technical authority across delivery teams and stakeholders. Key Responsibilities Platform Architecture & Strategy • Own and maintain the ServiceNow platform architecture, ensuring alignment with enterprise architecture standards and ServiceNow OOTB best practices., • Define and govern the ServiceNow technical roadmap, balancing short term delivery needs with long term platform sustainability., • Act as the design authority for all significant platform changes, integrations, and enhancements., • Ensure architectural consistency across ITSM, ITOM, CSM, and future ServiceNow capability expansion. CMDB, CSDM & Discovery Leadership • Design, implement, and govern a robust CMDB architecture, ensuring accuracy, completeness, and fitness for purpose., • Lead the adoption and ongoing maturity of the Common Service Data Model (CSDM) across business, application, and infrastructure layers., • Define and enforce CMDB data governance, including CI lifecycle management, ownership models, reconciliation rules, and data quality KPIs., • Architect and oversee ServiceNow Discovery solutions (horizontal and cloud), ensuring reliable, automated population of the CMDB., • Ensure CMDB alignment with downstream consumers such as Incident, Problem, Change, ITOM Health, and Service Mapping. Solution Design & Delivery Governance • Design end to end ServiceNow solutions, from requirements through to build, test, and deployment., • Provide hands on architectural guidance to developers and implementation teams, reviewing designs and code where required., • Ensure solutions minimise customisation and maximise OOTB capabilities, configuration over custom code, and reuse., • Govern technical delivery through design reviews, architecture boards, and technical assurance checkpoints. Integrations & Platform Engineering • Architect and govern integrations using REST, SOAP, IntegrationHub, MID Servers, and event based patterns., • Ensure integration designs are secure, resilient, scalable, and aligned with enterprise integration standards., • Oversee MID Server architecture, credential management, and network/security considerations., • Ensure performance, availability, and resilience of the ServiceNow platform. Stakeholder & Senior Leadership • Act as a trusted advisor to platform owners, senior stakeholders, and programme leadership., • Translate business requirements into clear, pragmatic architectural solutions., • Mentor and develop Solution Architects, Technical Leads, and senior developers., • Contribute to practice assets, standards, accelerators, and continuous improvement initiatives. Required Skills & Experience Technical & Functional Expertise • Extensive experience designing and architecting ServiceNow enterprise implementations., • Deep expertise in: o ITSM (Incident, Problem, Change, Request, Knowledge) o CMDB & CSDM (v4+ concepts, domains, service lifecycle) o ITOM (Discovery, Service Mapping, Event Management – preferred) • Strong understanding of ITIL processes and how they are implemented in ServiceNow., • Proven experience governing complex, multi team ServiceNow delivery programmes. Architecture & Delivery • Proven experience defining platform wide architecture standards and guardrails., • Strong integration design experience (REST/SOAP, IntegrationHub, MID Server patterns)., • Experience working in Agile / Scrum delivery environments., • Excellent stakeholder management and communication skills. ServiceNow Certifications Mandatory / Strongly Expected • ServiceNow Certified System Administrator (CSA), • ServiceNow Certified Implementation Specialist – ITSM (CIS ITSM), • ServiceNow Certified Implementation Specialist – Discovery or ITOM (or equivalent ITOM CIS) Highly Recommended for Success in the Role • ServiceNow Certified Application Developer (CAD), • ServiceNow Certified Implementation Specialist – Service Mapping, • ServiceNow Certified Implementation Specialist – CMDB / CSDM aligned modules (where available) Architect Level / Strategic Certifications (Preferred) • ServiceNow Certified Master Architect (CMA) or, • ServiceNow Certified Technical Architect (CTA) or actively progressing toward CTA, • ITIL v4 Foundation or higher

About the Role We are seeking a Vice President (VP) to lead complex ServiceNow and enterprise transformation engagements while supporting strategic account growth. This role combines programme delivery leadership, senior stakeholder engagement, and commercial oversight. The successful candidate will operate as a senior client-facing advisor, responsible for guiding programme direction, ensuring delivery excellence, and supporting the expansion of client relationships. Responsibilities • Lead large or multi-workstream transformation programmes, • Provide senior stakeholder management across business and technology leadership, • Drive programme governance including scope, delivery quality, and risk management, • Partner with architects and delivery leaders to shape scalable solution approaches, • Ensure delivery outcomes align with client objectives and programme commitments, • Oversee Managers and consulting teams across programme workstreams, • Support opportunity shaping and contribute to engagement expansion, • Maintain strong commercial awareness including programme economics and delivery performance Qualifications • Proven leadership of complex ServiceNow or enterprise transformation programmes, • Strong consulting background with significant client-facing delivery responsibility, • Experience managing senior stakeholders across business and technology functions, • Demonstrated ability to govern multi-stream delivery programmes, • Strong understanding of enterprise service management and transformation initiatives, • Experience leading consulting teams and delivery structures Required Skills • Multi-module ServiceNow experience (e.g. ITSM, HRSD, CSM, ITOM, IRM), • Experience within Global Business Services (GBS) or shared services transformation, • Exposure to AI-enabled or automation-led transformation initiatives, • Experience working with distributed or offshore delivery teams Preferred Skills • ServiceNow certifications (CSA / CIS beneficial), • ITIL v4, • Programme delivery frameworks (PRINCE2 / MSP / Agile)

Location: London Salary: Competitive salary and package dependent on experience Career Level: Manager or Associate Manager (based on experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO. Accenture’s End User Experience group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing and supporting an engaged and connected workplace. Our services revolve around AI, Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through this journey, working with a broad range of business stakeholders to minimise disruptions and to ensure a successfully outcome. In our team you will learn: • How to provide solutions to real world problems across a variety of industries., • How to help transform leading organisations and communities around the world., • How best to develop your skills and hone your talents within an innovative technology environment As a Workplace AI enablement Manager, you will: • Develop and deliver the organisation’s workplace AI strategy, ensuring alignment with business goals and technology roadmaps., • Lead AI enablement programmes across Microsoft 365 Copilot, Google Workspace AI, ServiceNow AI, and other vendor platforms., • Assess current workplace environments and identify opportunities for AI driven productivity, automation, and experience improvement., • Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights., • Drive adoption and change management, including training, communications, and user readiness activities., • Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools., • Partner with vendors and internal teams to integrate AI capabilities into collaboration, endpoint, and productivity ecosystems., • Build value cases, ROI models, and benefit tracking frameworks for AI initiatives., • Lead workshops, discovery sessions, and executive briefings to shape AI vision and roadmap., • Support RFI/RFP responses, including AI solutioning, technical positioning, and value articulation., • Monitor emerging AI trends and continuously evolve the workplace AI strategy. We are looking for experience in the following skills: • Experience with Digital Employee Experience (DEX) platforms such as Nexthink, Lakeside, or ControlUp., • Established experience and understanding of (Intune, Workspace ONE, JAMF) and how AI enhances device experience., • Strong knowledge and firsthand experience of deploying / implementing of AI/ML concepts, including LLMs, chatbots, predictive analytics, and automation frameworks., • Associate and professional level certifications in Microsoft 365, Azure AI, Google Cloud, or ServiceNow., • Experience delivering AI focused change management and adoption programmes with MS Copilot, Google Duet, Clause Copilot, • Strong analytical mindset with the ability to identify patterns, inefficiencies, and automation opportunities., • Exceptional communication and presentation skills covering both technical and business concepts, • Strong stakeholder management and communication skills, • Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy., • Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI., • Wider complimentary skills such as AWS, Google, Azure, ServiceNow, BMC certification and SRE are desirable but not compulsory, • As a Manager there is an expectation that they must be able to: Ability to manage and mentor multiple ‘direct reports’ assigned to you. You should be able to illustrate an established track record of people leadership. Job Qualifications AI Skills • Accenture expects all of its people to utilise AI effectively in their day to day work. The following capabilities are desirable for all roles:, • Understanding of core AI concepts and how they apply within business and deli very contexts., • Proficiency in AI powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency., • Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines., • AI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.

Commercial Director – Enterprise Software (Service Management Platform) Location - London Package - Competitive base + uncapped OTE + long-term incentives. High-growth enterprise software provider delivering digital workflow and service management solutions to large organisations is seeking a Commercial Director to drive enterprise revenue growth across complex, strategic accounts. This is a senior role focused on enterprise sales strategy, major account development and C-level engagement. The Role • Own and deliver enterprise revenue targets, • Lead complex, multi-stakeholder sales cycles (6–18+ months), • Develop and execute strategic account plans, • Drive new logo acquisition and large-scale expansion, • Engage CIO, CTO, COO and transformation stakeholders, • Collaborate with Pre-Sales, Customer Success and Partners, • Maintain strong forecasting and pipeline discipline Profile • 12+ years enterprise technology sales experience, • Proven track record closing £1m+ ARR enterprise deals, • Background in ITSM, workflow automation or enterprise platforms, • Experienced in consultative, multi-threaded sales cycles, • Strong executive presence and commercial acumen Interested? Apply directly or message me to arrange a confidential discussion.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: ServiceNow – Business Analyst (HRSD) Job Type: Full Time Location: London / Hybrid Number of hours: 40 hours per week – full time Ready to utilize your experience and expertise in ServiceNow. We have an exciting role for you – ServiceNow – Business Analyst (HRSD). Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities. As a ServiceNow Business Analyst you will be responsible for conducting HR specific process workshops (e.g., onboarding and off-boarding, Payroll, Benefits) and obtaining functional requirements. You will be leading your team through requirements gathering and sprint design sessions for the ServiceNow HRSD application. You must work closely with client stakeholders to document baseline current state HR Service Delivery operations Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, points of value, and finalizing budget/scope and high-level architecture. Key responsibilities: • Understand the customer environment for the Business processes and IT processes, • Lead the design, development, and configuration of ServiceNow applications in ITSM- HRSD modules and custom applications., • Develop advanced scripts, business rules, UI policies, client scripts, and workflows using JavaScript, Glide API, and other relevant technologies., • Design and implement complex data models, tables, and relationships to meet business requirements, • Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies., • Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes., • Develop and enforce best practices for ServiceNow development, including coding standards, testing protocols, and documentation., • Conduct code reviews and provide feedback to ensure the quality and maintainability of the platform., • Stay up to date with the latest ServiceNow releases and features and drive the adoption of new capabilities. Your Profile Essential skills/knowledge/experience • Develop and enforce best practices for ServiceNow development, including coding standards, testing protocols, and documentation., • Conduct code reviews and provide feedback to ensure the quality and maintainability of the platform., • Stay up-to-date with the latest ServiceNow releases and features, and drive the adoption of new capabilities., • Lead or contribute to the planning and execution of ServiceNow projects, including requirement analysis, solution design, and implementation., • Work closely with business analysts, project managers, and stakeholders to ensure that solutions meet business needs and align with project timelines., • Participate in Agile development processes, including sprint planning, stand-ups, and retrospectives., • Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions., • Manage and optimize platform performance, ensuring stability and responsiveness., • Evaluate the tool stability and performance and provide recommendations, • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certifications. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes. You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Next Steps Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

The ServiceNow Senior Technical Consultant plays a central role in designing, configuring, and delivering high-quality ServiceNow solutions that drive measurable business value. This position requires strong technical expertise, a consultative mindset, and the ability to translate business requirements into scalable, best practice-aligned ServiceNow implementations. The consultant works collaboratively with engagement managers, architects, and customer stakeholders to ensure successful end-to-end delivery across multiple concurrent projects. Key Responsibilities: Solution Design and Technical Leadership • Lead technical design and configuration activities across one or more ServiceNow engagements., • Translate customer requirements into robust, scalable, and maintainable ServiceNow solutions., • Own the creation of technical designs, solution documentation, configuration specifications, and interface details., • Ensure alignment to ServiceNow best practice, Konversational standards, and the NowCreate delivery methodology., • Provide technical oversight across build, test, and deployment phases to ensure solution quality., • Configure and develop ServiceNow applications including workflows, business rules, client scripts, integrations, and platform automation., • Ensure code quality and maintainability through adherence to standards, peer reviews, and governance checkpoints., • Support testing efforts by preparing test scripts, resolving defects, and validating delivered functionality., • Work closely with customers to understand their technical and process requirements., • Facilitate technical design workshops to define solution options, design decisions, and implementation approaches., • Advise customers on best practice approaches, platform capabilities, and optimization opportunities., • Champion sprint-based execution, backlog refinement, demos, retrospectives, and continuous improvement., • Support and mentor junior consultants through technical guidance and review., • Share best practices, reusable components, and lessons learned across the delivery practice., • Contribute to improvement of Konversational’s playbooks, delivery templates, and internal toolkits., • Continuously enhance personal technical expertise and remain current with platform innovations. Experience and Qualifications: • 3+ years of technical experience delivering ServiceNow implementations., • Strong technical proficiency across core ServiceNow modules such as ITSM, CSM, ITOM., • Hands-on experience configuring workflows, integrations, scripting, UI policies, service catalogues, and automation., • Good knowledge of Agile delivery practices such as Scrum or Scaled Agile., • ServiceNow Certified System Administrator required., • 2+ ServiceNow CIS certifications (CSM, ITSM, FSM, ITOM preferred)., • Experience in consultancy or partner environments working directly with customers., • Ability to facilitate technical discussions and lead design workshops with technical and business stakeholders. Location and Travel: May require travel to customer sites across the United Kingdom and Europe depending on engagement needs. Seniority Level: Senior Level. Employment Type Full-time.

Job Description Job Title Portfolio/ Program Manager – ServiceNow (Telco Transformation Program) Location London – Weekly 2 to 3 Day Work from Office Experience 18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/ programme manager - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations., • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations., • Drive program execution aligned with business transformation goals., • Establish and maintain program governance frameworks. Scaled Agile Delivery Management • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile)., • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams., • Facilitate:, • Program Increment (PI) Planning, • Sprint Reviews, • Release Planning, • Retrospectives, • Ensure cross-team dependencies are managed effectively. Multi-Vendor Management • Manage delivery across multiple vendors, system integrators, and internal teams., • Ensure alignment across vendors on:, • Delivery timelines, • Quality standards, • Architecture guidelines, • Resolve vendor conflicts and manage collaboration frameworks. Stakeholder Management • Act as the primary interface between business leadership, IT leadership, and vendor teams., • Provide regular program updates to executive stakeholders., • Manage stakeholder expectations and drive alignment on priorities. Financial & Commercial Management • Manage program budgets, cost tracking, and financial forecasting., • Ensure program delivery within approved budgets and contractual agreements., • Track vendor deliverables, milestones, and payment milestones. Risk & Dependency Management • Identify and mitigate program-level risks and issues., • Manage cross-workstream dependencies., • Establish proactive risk management frameworks. Governance & Reporting • Establish strong program governance models including:, • Steering Committee meetings, • Program management office (PMO) reporting, • Delivery dashboards, • Track KPIs such as:, • Delivery milestones, • Velocity and throughput, • Program risks, • Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: • IT Service Management (ITSM), • IT Operations Management (ITOM), • Configuration Management Database (CMDB), • Telecom Service Operations Management (TSOM), • Telecom Service Management (TSM) Required Qualifications Experience • 18+ years of experience in IT / Digital Transformation programs, • 10+ years managing large enterprise programs, • Experience managing large telecom or enterprise platform programs, • Proven experience managing multi-vendor global delivery teams Program & Delivery Skills Strong experience in: • Large-scale program management, • Scaled Agile frameworks (SAFe preferred), • Managing Agile Release Trains, • Enterprise transformation programs, • Global delivery models ServiceNow Knowledge Strong understanding of ServiceNow platform capabilities, especially: • ITSM, • ITOM, • CMDB, • TSOM, • TSM Preferred Certifications • SAFe Program Consultant (SPC) or SAFe Agilist, • PMP (Project Management Professional), • PRINCE2, • ServiceNow certifications, • ITIL Certification Leadership Competencies • Strategic thinking and program governance, • Executive stakeholder communication, • Conflict resolution and negotiation, • Vendor management expertise, • Risk management and decision-making, • Ability to lead large distributed teams Key Success Metrics • Successful delivery of ServiceNow transformation roadmap, • Program delivered on time, within scope, and within budget, • High stakeholder satisfaction, • Effective multi-vendor collaboration, • Improved telecom operational efficiency

Applications Operations Analyst – London Permanent | Hybrid Working | Competitive Salary An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment. Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience. Key Responsibilities: • Perform system maintenance, patching, and upgrades in line with change management procedures, • Monitor application health and performance, proactively resolving issues, • Manage user access controls and support security audits, • Respond to incidents and service requests within SLA targets, • Support application deployments, integrations, and configuration changes, • Maintain documentation, runbooks, and support knowledge base articles, • Identify opportunities for automation and process optimisation, • Track and report on KPIs, system uptime, and user engagement metrics, • Collaborate with cross-functional teams to support scalability and performance tuning Ideal Candidate Profile: • 3+ years of experience in enterprise application support or IT operations, • Strong troubleshooting and analytical skills, • Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools, • Understanding of access management, patching, and vulnerability remediation, • Exposure to ITIL practices and professional services environments, • Experience with documentation tools and scripting (e.g., PowerShell, Python), • Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems. To express interest or learn more, please get in touch directly. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

ServiceNow Business Analyst Location: London (Hybrid) Engagement Type: Permanent Company: Albany Beck Client Industry: Investment Banking / Financial Services About Albany Beck Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. Our collaborative approach places experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes. Role Overview Albany Beck is growing it’s Change & Transformation practice and are looking to hire a ServiceNow Business Analyst to support the delivery and optimisation of ServiceNow-based solutions within a large-scale Financial Services environment. This role will focus on working closely with business stakeholders and technology teams to capture requirements, improve processes, and drive the implementation of ServiceNow capabilities, particularly across IT Service Management (ITSM) and workflow automation. The successful candidate will play a key role in ensuring that ServiceNow solutions are aligned to business needs, scalable, and deliver measurable operational improvements. Key Responsibilities • Elicit, document, and manage business and functional requirements for ServiceNow initiatives, • Facilitate workshops with stakeholders to understand current processes and pain points, • Translate requirements into user stories, process flows, and functional specifications, • Define acceptance criteria and ensure traceability through delivery, • Support the implementation and enhancement of ServiceNow modules, including ITSM and related workflows, • Work with developers and architects to ensure solutions meet business and technical requirements, • Contribute to process design and optimisation, leveraging ServiceNow capabilities, • Support configuration and integration discussions where required, • Analyse as-is and to-be processes to identify efficiency gains and automation opportunities, • Drive improvements in incident, problem, change, and request management processes, • Ensure alignment with best practice frameworks (e.g. ITIL), • Act as a bridge between business users and technical teams, • Engage with stakeholders across Technology, Operations, and Change functions, • Provide clear communication and updates on requirements and delivery progress, • Support UAT planning and execution, including test case development and defect management, • Ensure solutions meet defined requirements and business expectations, • Assist with release planning and implementation activities Key Skills & Experience • Proven experience as a Business Analyst working on ServiceNow implementations or enhancements, • Strong understanding of ServiceNow platform capabilities, particularly ITSM, • Experience working within Financial Services or complex regulated environments, • Strong requirements gathering, documentation, and process mapping skills, • Experience working in Agile or hybrid delivery environments, • Ability to engage effectively with both technical and non-technical stakeholders Desirable Experience • Exposure to additional ServiceNow modules (e.g. CMDB, ITOM, HRSD, CSM), • Familiarity with integration patterns and APIs within ServiceNow ecosystems, • Knowledge of workflow automation and digital transformation initiatives, • Experience using tools such as JIRA, Confluence or Azure DevOps Personal Attributes • Strong analytical and problem-solving skills, • Proactive and detail-oriented with a structured approach, • Confident communicator with strong stakeholder engagement capability, • Collaborative team player with the ability to work across multiple teams, • Adaptable and comfortable working in fast-paced environments

Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £70k-75k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: • Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist., • Allocate resources efficiently to ensure timely and successful project delivery., • Oversee the daily operations of digital systems, applications, and infrastructure., • Ensure high availability and performance of all IT services and applications., • Manage application support activities to ensure the prompt resolution of incidents and service requests., • Collaborate with the Application Support Manager to develop and implement effective support processes and documentation., • Oversee the planning, execution, and delivery of technical projects., • Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget., • Ensure the implementation and adherence to cyber security policies and procedures., • Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits., • Oversee the end-to-end quality assurance process for all digital products and services., • Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing., • Develop and implement strategies to enhance digital operations and IT service delivery., • Act as the primary point of contact for all digital operations-related matters., • Provide regular updates to senior management on the status of projects, operational performance, and security compliance., • Manage and resolve high-priority incidents and critical issues., • Conduct root cause analysis and implement corrective actions to prevent recurrence., • Develop and maintain incident response plans and procedures. Requirements: • Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role., • Strong leadership and team management skills with the ability to mentor and inspire a diverse team., • Excellent understanding of IT infrastructure, application support, and digital operations., • Demonstrated experience in managing technical projects and ensuring successful delivery., • In-depth knowledge of cyber security principles and compliance requirements., • Strong understanding of quality assurance processes and methodologies., • Exceptional problem-solving and analytical abilities., • Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels., • Familiarity with IT service management (ITSM) frameworks such as ITIL., • Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: • Competitive salary and benefits package., • A dynamic, collaborative work environment with opportunities for professional development and growth., • A chance to lead and shape the future of digital operations

Oracle Fusion Business Analysts / Functional Consultants Contract - Inside IR35 3 months initial, scope for long term following discovery phase. I’m supporting a major global consultancy who are expanding their Oracle Fusion practice, and we’re looking for 4 specialists across key domains: ERP (Finance / Procurement / Supply Chain) HCM (Core HR, Payroll, ORC, Talent) ITSM / Service Management (Case / Shared Services / Workflow) EPM (Planning, Budgeting, Forecasting, Consolidation) You’ll join a recognised delivery powerhouse, influence enterprise transformation, and work with industry leading teams on large-scale programmes. Experience Have hands-on Oracle Fusion functional experience Can run workshops, gather requirements, and translate into configuration Partner well with business stakeholders (Finance, HR, Operations or IT) Have worked on implementations or continuous improvement projects UK-based applicants only (with flexibility for hybrid/remote models). If you’re an Oracle Fusion BA or Functional Consultant ready for your next move — or know someone who is please get in touch.

About the Company Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at ___ and on ___, ___, ___, and ___. Welcome to the relentless pursuit of better. About the Role Inviting applications for the role of Assistant Vice President, ServiceNow Presales Architect. In this role, your primary responsibility will be to support the Sales team and participate in onsite GTM activities during the sales cycle, demonstrating the various modules of the ServiceNow platform to prospective customers on a very deep technical level. The role will also involve designing the architecture for solutions built in ServiceNow, selecting the most appropriate modules from the Now platform for each use case, building and demonstrating of custom presentations, holding workshops, and running short proof of concept programs. Responsibilities • Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc., • Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach. Case study would be provided for round 2., • Assist the Sales personnel in the qualification of customer needs and performing pre-demo needs analysis., • Assess the customer's strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite., • Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions., • Evaluate ServiceNow products and solutions that might improve or enhance services provided, while aligning and working closely with onshore ServiceNow leadership., • Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc., • Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients of using ServiceNow., • Hands-on experience creating demos, and ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge., • Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations., • Collaborate with enterprise architecture teams to ensure compliance with business policies and standards. Qualifications • Minimum Qualifications, • 8+ years of experience in the IT industry, • 3-5 years of technical experience with the ServiceNow platform, • Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.), • Worked in presales environments with experience on large scale ServiceNow bids, • Experience supporting a Sales team to win new business in new and existing accounts, • Excellent customer facing, presentation and communication skills (written and verbal), • Good business analysis and requirements analysis skills, • Must be able to work as part of a small team with minimal day-to-day supervision, • Travel availability up to 40% within North America to support onsite client work Preferred Skills • BSc in Computer Science or Computer Engineering, • ServiceNow Presales Accreditations, • ServiceNow Systems Administrator certification Why join Genpact? • Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Equal Opportunity Statement Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Description As an Enterprise Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in the UKI market. In this role, you will develop new business opportunities and advocate for multiple Freshworks product lines that focus on the mid-market and Enterprise customers. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will be especially responsible for the acquisition of new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. Your Role and Responsibilities: • Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities, • Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts, • Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points, • Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes, • Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals., • Provide regular reporting of pipeline and forecasting to the Sales Manager, • Travel to customer locations and customer-focused events regularly, • Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications • A diploma or Master’s degree is desirable, • Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous, • Experience managing the sales cycle from business champion to the C-level, • Showed consistent overachievement of sales goals in a large geographic territory, selling a technical product, • The high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management, • Experience managing and closing complex sales cycles; being an expert in managing sales cycles with 60-90+ days, • Highly motivated, with a driven personality and a positive attitude toward sales and CRM products, • Willing to go the extra mile with a strong work ethic; self-directed and resourceful, • Project credibility with knowledge of the customer service domain and the potential of the cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level, • Fluency in English is a must Sounds interesting? Then please send us your application and share your salary expectations as well as the earliest date you can join us. Please also feel free to visit our website to find out about other job postings. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Contact: Our client is seeking a ServiceNow Solution Architect to lead the design and delivery of complex ServiceNow implementations for enterprise clients. You will play a key role in shaping platform architecture, guiding delivery teams, and advising senior stakeholders on how to maximise value from the ServiceNow platform. The role combines technical architecture, consulting expertise and programme leadership, ensuring solutions are scalable, maintainable and aligned with business outcomes. Key Responsibilities Architecture & Design • Lead end-to-end solution architecture for ServiceNow transformation programmes, • Translate business requirements into scalable ServiceNow platform designs, • Define architecture aligned with ServiceNow best practices and platform standards Platform Strategy • Support clients in defining ServiceNow platform roadmaps and governance frameworks, • Drive adoption of standardised workflows and platform capabilities, • Ensure alignment with CSDM and CMDB architecture best practices Delivery Leadership • Guide development teams through design, build and deployment phases, • Provide technical oversight and architectural governance, • Ensure solutions are delivered efficiently, securely and at enterprise scale Stakeholder Engagement • Act as a trusted advisor to senior stakeholders and programme leadership, • Facilitate workshops to define future-state workflows and platform capabilities, • Present architectural solutions to both technical and non-technical audiences Innovation • Identify opportunities to leverage automation, AI and advanced ServiceNow capabilities, • Support adoption of features such as Virtual Agent, AI workflows and intelligent automation Required Skills & Experience • Significant experience within the ServiceNow ecosystem, • Proven experience designing enterprise-level ServiceNow architectures, • Strong understanding of ServiceNow platform capabilities and best practices, • Experience across multiple modules such as:, • ITSM, CSM, HRSD, ITOM Strong experience with: • CSDM and CMDB architecture, • ServiceNow integrations (REST/SOAP APIs), • Platform governance and release management, • Enterprise workflow design Certifications (Preferred) • ServiceNow Certified System Administrator, • ServiceNow Certified Implementation Specialist, • ServiceNow Certified Application Developer, • ServiceNow Certified Technical Architect (CTA)

AI & Automation Product Lead – London (Hybrid) I’m working with an exciting financial services client who is looking for an AI & Automation Product Lead to shape, scale, and champion the organisation’s AI capability. This is a strategic, hands‑on role where you’ll define the roadmap, build the operating model, and guide the safe adoption of AI and automation across a regulated financial services environment. If you enjoy blending product leadership, solution architecture, and governance, while driving real business impact, this role gives you the platform to build something meaningful from the ground up. What You’ll Be Doing • Setting the vision and roadmap for AI and automation, ensuring the focus stays on high‑value, low‑risk opportunities, • Providing architectural oversight for AI and automation solutions, ensuring patterns, integrations, and data boundaries are safe and scalable, • Establishing and running an AI & Automation Centre of Excellence, creating a structured intake, delivery, and governance model, • Defining reference architectures, reusable templates, and delivery standards for agents, workflows, and automation solutions, • Leading early delivery of AI and automation use cases to demonstrate value and build organisational confidence, • Embedding governance frameworks and guardrails to ensure responsible AI adoption, • Working closely with Information Security, Cyber, and Technology Risk to align controls, approvals, and audit evidence, • Shaping the organisation’s approach to M365 Copilot, including readiness assessments and phased rollout recommendations, • Coordinating with Data Governance, Architecture, and SharePoint migration teams to ensure alignment, • Ensuring smooth transition of delivered solutions into BAU support with clear ownership and documentation, • Producing decision‑ready artefacts for governance forums and senior stakeholders, • Promoting AI and automation capabilities across the business, driving awareness and adoption, • Staying ahead of emerging technologies and fostering a culture of innovation What You’ll Bring Essential: • Strong understanding of AI solution architecture and modern workplace technologies, • Deep knowledge of Microsoft 365 and Power Platform (Power Automate, Copilot Studio, Power Apps), • Experience defining and running product or capability models (roadmaps, backlogs, prioritisation), • Solid grasp of data access, permissions, and information risk in enterprise environments, • Proven experience in a senior or lead role within financial services, • Hands‑on experience shaping and delivering AI or automation use cases, • Experience working with security, cyber, and risk teams to embed controls and governance Desirable: • Knowledge of SharePoint Online information architecture and migration, • Familiarity with ITSM and service transition models, • Understanding of regulatory expectations around technology delivery, • Certifications in Power Platform, M365, security, governance, TOGAF, product management, or leadership Who You Are • A confident communicator who can influence at all levels, including senior leadership, • Comfortable challenging constructively and making balanced, evidence‑based decisions, • Highly motivated, proactive, and able to operate independently, • Analytical, structured, and commercially aware, • Someone who brings energy, curiosity, and a positive mindset to innovation, • A natural collaborator who enjoys building relationships and driving cross‑functional outcomes If you’re excited about building an AI capability from the ground up, and want to help a financial services organisation adopt AI safely, responsibly, and at scale, we’d love to hear from you.

ServiceNow Business Analyst Contract: 6 months (Outside IR35) Location: London (3 days onsite) Overview We’re supporting a leading London-based law firm looking to engage an experienced ServiceNow Business Analyst to support a series of service management and platform improvement initiatives. enhancements across ServiceNow and core ITSM processes within a professional services environment. Key Responsibilities • Work with stakeholders across IT and business functions to gather and define requirements, • Translate business needs into clear functional specifications for ServiceNow delivery, • Support ongoing ServiceNow enhancements, implementations, and optimisation, • Analyse and improve IT service management processes (incident, problem, change), • Facilitate workshops, stakeholder sessions, and UAT, • Act as the bridge between technical teams and non-technical stakeholders Required Experience • Strong experience as a Business Analyst on ServiceNow projects, • Proven background delivering within IT Service Management environments, • Experience working across key ServiceNow modules (Incident, Change, Problem), • Strong stakeholder management skills, ideally within a professional services or law firm environment, • Ability to operate in a structured, stakeholder-heavy organisation

Company Description Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you. Job Description As a Lead - Account Executive, you will drive growth and consistently exceed revenue goals within a defined territory. You’ll win new (strategic/enterprise) accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers. What you will do: • Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory., • Execute the Sales Process: Lead the full sales cycle, from prospecting to negotiation and closure, to deliver predictable, high-performance results., • Articulate Value: Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice., • Learn & Collaborate: Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success., • Hunt & Prospect: Develop and manage a strong pipeline with accurate forecasting. Travel, as required, to connect with customers, strengthen relationships, and represent Freshworks with purpose. Qualifications • Experience that counts: 5 to 8 years of quota-carrying SaaS sales experience in mid-market or enterprise accounts, with a proven track record of exceeding revenue goals., • Strategic mindset: Demonstrated ability to manage full sales cycles, engage diverse stakeholders, and deliver measurable business impact., • Revenue focused: Skilled in prospecting, pipeline development, and forecasting, applying a structured yet flexible approach to consistently meet targets., • Domain knowledge: Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI., • Strong collaborator: Growth-oriented, with a customer-first mindset and the ability to build strong cross-functional partnerships that unlock new opportunities. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Role Specification: ServiceNow Architect Location: London (Hybrid) Sector: Consulting / Professional Services Experience: 8–10 years Employment Type: Permanent Role Overview We are seeking an experienced ServiceNow Architect to join a leading consultancy in London. The successful candidate will play a pivotal role in designing, governing, and delivering enterprise-scale ServiceNow solutions across multiple client engagements. This role requires strong technical depth, architectural leadership, and the ability to engage confidently with senior client stakeholders. You will be responsible for defining platform architecture, ensuring adherence to best practices, and guiding delivery teams across a wide range of ServiceNow modules and implementations. Key Responsibilities Architecture & Solution Design • Own the end-to-end ServiceNow platform architecture across multiple client engagements, • Design scalable, secure, and future-proof ServiceNow solutions aligned with client business goals, • Define architectural standards, patterns, and governance models, • Translate complex business requirements into robust technical solutions, • Act as the architectural authority in client-facing engagements, • Lead technical workshops, architecture reviews, and design sessions, • Advise senior stakeholders on platform strategy, roadmap planning, and optimisation, • Provide guidance on licensing, module selection, and platform capabilities, • Provide architectural oversight throughout delivery lifecycle (design, build, test, deploy), • Mentor developers, tech leads, and junior architects, • Review configurations, customisations, integrations, and data models, • Resolve complex technical issues and design challenges, • Drive platform standardisation and reuse across clients where appropriate, • Ensure performance, security, and data integrity across implementations, • Support platform upgrades, version management, and technical debt reduction Core Experience • 8–10 years of hands-on ServiceNow experience, including architecture-level responsibility, • Strong background working within a consultancy or systems integrator environment, • Proven experience delivering multiple full lifecycle implementations, • ITSM (Incident, Problem, Change, Request, CMDB), • ITOM (Discovery, Service Mapping, Event Management), • ITBM / SPM (Demand, Project, PPM), • CSM, • HR Service Delivery, • SecOps / GRC (desirable), • Advanced knowledge of:, • Scoped applications and update sets, • Glide scripting (JavaScript), • Flow Designer and Automation Engine, • REST/SOAP integrations and MID Server, • CMDB & CSDM framework, • Strong understanding of:, • Role-based security, • Performance Analytics, • ServiceNow Certified Technical Architect (CTA) – highly desirable, • or, • Certified Master Architect (CMA) in progress, • Excellent communication skills with both technical and non-technical stakeholders, • Confident engaging at CIO / Head of IT / Enterprise Architect level, • Strong problem-solving and decision-making capability, • Ability to balance standardisation with client-specific needs, • Experience shaping Client ServiceNow roadmaps, • Exposure to public sector or regulated industries, • Experience leading offshore or blended delivery teams, • Knowledge of Agile / SAFe delivery models

Company Description Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organisations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you. Job Description As a Lead Account Executive for our Emerging Europe Market, you will drive growth and consistently exceed revenue goals within a defined territory. You’ll win new (strategic/enterprise) accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers. What you will do: • Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory., • Execute the Sales Process: Lead the full sales cycle, from prospecting to negotiation and closure, to deliver predictable, high-performance results., • Articulate Value: Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice., • Learn & Collaborate: Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success., • Hunt & Prospect: Develop and manage a strong pipeline with accurate forecasting. Travel, as required, to connect with customers, strengthen relationships, and represent Freshworks with purpose. Qualifications • Experience that counts: 5 to 8 years of quota-carrying SaaS sales experience in mid-market or enterprise accounts, with a proven track record of exceeding revenue goals. Business-level proficiency in the Polish/ Hungarian Language is a must, • Strategic mindset: Demonstrated ability to manage full sales cycles, engage diverse stakeholders, and deliver measurable business impact., • Revenue focused: Skilled in prospecting, pipeline development, and forecasting, applying a structured yet flexible approach to consistently meet targets., • Domain knowledge: Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI., • Strong collaborator: Growth-oriented, with a customer-first mindset and the ability to build strong cross-functional partnerships that unlock new opportunities. Additional information These are some benefits you can expect from us in return • Life and Permanent disability insurance, • Learning and reading budget of up to £1.000 per year, • 25 days of annual Paid-Time-Off (PTO), • Company Funded Employee Assistance Program (EAP) for both you and your family, • Discounted Tax Support Services, • Gym allowance of 30£/month, • Medical insurance for the employee and dependents, • Dental Insurance for the employee and dependents At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

IT service management, ITSM, ITIL, including awareness of Devops /. IT Service Manager - ITIL / ITSM - hybrid - £80K. IT Service Manager - ITIL / ITSM - hybrid - £80K.

Leverage CRM and sales tools such as HubSpot, Salesforce, and LinkedIn Sales Navigator. New Business ITSM Sales Executive / ITSM Solutions Sales. New Business ITSM Sales Executive.

ServiceNow Technical Consultant. The ServiceNow Technical Consultant is responsible for designing, configuring, and developing solutions on the ServiceNow platform to support ITSM and wider enterprise workflows. The role works closely with stakeholders to translate business requirements into scalab

ServiceNow Business Analyst – (Source 2 Pay, S2P, Procurement, SAP, Oracle, Ariba, ServiceNow, ITSM, Process Mapping, Enterprise Systems) – Permanent – London/Remote.Charles Simon Associates are currently recruiting for a ServiceNow Business Analyst who specialises in Source 2 Pay (S2P).This r

The ServiceNow Solutions Architect is responsible for designing end-to-end ServiceNow solutions across ITSM, ITOM and wider enterprise workflows. They ensure architectural integrity, platform scalability, and alignment with best practice while guiding technical teams through solution delivery. Lead

Description Vivantio is a leading provider of B2B service management software, helping organizations deliver exceptional service experiences. As we continue to modernize our platform, we are looking for a UI/UX Designer to create intuitive, scalable and engaging user experiences across our SaaS product. In this role, you will take product requirements and transform them into clear, user-centered designs that drive adoption, usability and customer satisfaction. You will work closely with Product Managers, Engineers and other stakeholders to share the experience of complex workflows and deliver meaningful improvements to the platform. Click this link to learn more about our SaaS platform: Requirements As a key member of the Product and Engineering team, you will own and drive UX/UI design across Vivantio’s platform. You will optimize existing experiences while identifying new opportunities to improve the customer journey and overall usability. What you’ll do: • Own and drive the end-to-end user experience for Vivantio’s SaaS platform, • Collaborate with Product Managers to translate requirements into intuitive designs and workflows, • Create wireframes, prototypes, and high-fidelity UI designs using tools like Figma, • Partner with engineers to ensure high-quality implementation of designs, • Contribute to and maintain a scalable design system and UI component library, • Improve usability, accessibility and consistency across the platform, • Continuously iterate on designs through feedback, testing and data insights What you’ll bring: • 3+ years of UI/UX design experience, ideally with SaaS products, • Strong portfolio demonstrating user-centered design and visual design skills, • Experience with Figma or similar design tools, • Solid understanding of usability, accessibility, and responsive design principles, • Ability to translate complex workflows into simple, intuitive user experiences, • Strong collaboration and communication skills in cross-functional teams, • Basic knowledge of front-end technologies (HTML, CSS, JavaScirpt) Bonus Points: • Experience with B2B or Enterprise software (i.e. ITSM, CRM, workflow tools), • Experience building or maintaining design systems, • Familiarity with modern front-end frameworks (i.e. React), • Experience designing for accessibility standards (WCAG), • Exposure to AI driven or data informed UX patterns

SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients.

ServiceNow Platform Architect (ITSM, CMDB, Discovery, ITOM, Integration Hub, Flow Designer) – 6 Month Contract £600–£650/day (Inside IR35) Glasgow (Hybrid) Must hold or be eligible for SC Security Clearance Overview We’re seeking an experienced ServiceNow Architect to provide strategic and technical leadership for a major transformation programme. This role will act as the Technical Design Authority for the ServiceNow platform, ensuring scalable, secure, and best#8209;practice-aligned architecture across the estate. You will play a key role in defining and governing architectural standards while supporting significant uplift activities including a CMDB rebuild, complex integrations, and platform optimisation. Key Responsibilities Serve as the technical authority for the ServiceNow platform, defining and governing architectural standards and design decisions. Lead the architectural strategy to ensure long-term platform sustainability, security, and scalability. Oversee major transformation initiatives including CMDB redesign, platform configuration uplift, and ServiceNow Discovery alignment. Provide expert guidance on integration patterns, API usage, and MID Server architecture. Support governance functions including data quality, CI class modelling, and platform best practice. Collaborate with product owners, developers, andstakeholders to translate business needs into robust techn...

Engagement Overview Robert Half have partnered with a growing organisation based in South London who are looking for an experienced PeopleSoft Finance Consultant to join on a contract basis. This role is suited to a hands on specialist who can step in quickly, provide stability across core finance processes, and support ongoing system transition activities. IR35: Outside IR35 Length: Initial 6 months Office Attendance: 2/3 days a week in their South London Office Core Requirements • Strong background in PeopleSoft Finance, specifically 8.4, with deep understanding of General Ledger functionality., • Strong problem solving and analytical skills, able to take ownership of complex functional issues., • Confident communicator who can collaborate with both finance stakeholders and IT teams., • Competent in SQL for troubleshooting and data validation., • Familiarity with additional modules such as AR, Inventory, Asset Management, Project Costing., • Understanding of financial processes, accounting concepts, and VAT (UK/EU)., • Oversee day-to-day sup...

Experience with integrations (SFTP, APIs, web services, message-based systems) and Git. NET / C#, Java, Centiro or other CMS, ServiceNow/ITSM tools, Agile/DevOps experience, ITIL/change management awareness. Support system enhancements, upgrades, and configuration within the MOCA architecture.

ServiceNow Developer Hybrid working: Locations, Marlow, Manchester or Leeds. Salary up to 80k I am recruiting on behalf of a client who are looking to add a ServiceNow developer to their ever-increasing IT Systems team. This role is a growth role, and my client are investing heavily in the platform, and they are looking for someone who can support the existing internal functions and the external facing team. You will be tasked with: * Building configuring, and enhancing ServiceNow applications, modules, and workflows to support internal business functions. * Developing and maintaining client scripts, UI policies, Flow Designer flows, and business rules to automate processes and improve user experience. * Working with the wider ServiceNow team and stakeholders across departments to understand business challenges and translate them into effective ServiceNow solutions. * Contributing to solution design discussions and ensure developments are scalable, maintainable, and aligned with platform strategy. * Developing and maintaining integrations between ServiceNow and other core internal systems using APIs, IntegrationHub, or other tools. What we are looking for: * Proven ServiceNow development experience (ITSM, CSM). * Experience and knowledge of languages such as: HTML, CSS, JavaScript. * Experience working in a Domain Separated Platform. * Experience with Web Technologies and platform i...

About the Job Company Description OBSS is Turkey’s largest technology consultancy, pioneering product development and technology consulting for an AI-native future. With more than 20 years of experience and offices in Istanbul, Ankara, London, Amsterdam, and Baku, we empower leading companies in banking and finance, insurance, e-commerce, retail, and the start-up ecosystem. Our team of over 1000 talented professionals thrives on collaboration, innovation, and continuous learning. We are now looking for a Senior Jira Administrator to join us and contribute to building high-quality, end-to-end solutions that create real business impact. OBSS is looking for a Senior Jira Administrator to join our dynamic team and drive the architectural transformation of software delivery lifecycles. Beyond tool administration, you will contribute to delivering end-to-end ALM and ITSM solutions across diverse industries. You will work on high-impact projects, collaborating with cross-functional teams to design, model, and automate complex business processes within the Atlassian ecosystem, ensuring scalable and high-quality infrastructures that solve real-world operational challenges. Main Responsibilities • Analyze customer requirements to design and implement end-to-end process workflows on Jira, Jira Service Management, and Confluence., • Design and develop complex business rules, listeners, post-functions, and validators using ScriptRunner and Jira Automation., • Execute configuration, customization, and optimization tasks across both Jira Cloud and Data Center environments., • Act as a key point of contact for technical or operational issues during critical phases such as go-live, migrations, and production errors., • Transform standard SDLC and ITSM frameworks into functional and scalable models within the Atlassian ecosystem., • Prepare and maintain comprehensive technical and functional documentation for all implemented solutions on Confluence. Qualifications / Technical Skills • Advanced knowledge of Jira Software, Jira Service Management, and Confluence (both Cloud and Data Center architectures)., • Hands-on experience with ScriptRunner (Cloud/DC) and proficiency in developing custom logic via Groovy., • Strong understanding of REST API concepts and experience in system integrations., • Awareness of system limitations, app compatibilities, and the performance impact of custom fields and automation rules., • Proven ability to translate ambiguous or complex business requirements into clear, sustainable, and technical configuration plans., • General knowledge of the Atlassian plugin ecosystem and Atlassian SDK for troubleshooting or minor enhancements., • Ability to bridge the gap between technical solutions and business needs, ensuring effective communication with non-technical stakeholders., • A proactive approach to distinguishing between "quick fixes" and "permanent solutions" while working under pressure. Additional Informations : Professional Growth & Learning As a tech company, we focus on reskilling and upskilling to support career growth. We offer a personalized Individual Growth Program (IGP), where employees set clear goals for each half of the year. These goals may include trainings, certifications, and personal development milestones, creating a structured roadmap for continuous improvement. The IGP helps employees strengthen both technical and soft skills, ensuring steady professional advancement. Company Culture and Values We celebrate diversity, inclusion, and equal opportunity, fostering a collaborative environment where innovation can flourish. Our culture emphasizes mentorship, knowledge sharing, and active participation in tech communities, workshops, and team events. This vibrant atmosphere empowers employees to contribute their best while feeling supported and valued. Benefits and Perks We provide competitive salaries, flexible and hybrid working arrangements, and a wide range of opportunities for growth through training programs, certifications, and workshops. In addition, we offer initiatives designed to build a supportive and engaging workplace where curiosity and collaboration are encouraged. These benefits ensure that employees feel motivated, empowered, and equipped to reach their full potential.

Exalto consulting are currently recruiting for a permanent ITSM consultant this is servicenow or Halo, this will be remote working and paying £70,000-£75,000 + 15% bonus depending on experience. ITSM servicenow or Halo Consultant - 100% remote - £70-75K basic + 15% bonus depending on experience.

SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients. The role will provide architectural leadership, ensuring the platform is aligned with best practices and capable of supporting s

Our client, a boutique financial Services client, is looking for an Experienced Senior IT Engineer to support both change management/upgrades, maintenance of IT Services to deliver strategic IT services. Senior IT Engineer – London – Hybrid. Experience with ITSM systems (Sunrise).

Network Engineer Leek Wootton Permanent Contract Full Time Salary (£50,949.00 - £57,186.00) Market Supplement (£ ) Will work an on-call rota in which you will be able to claim an on call allowance. Those currently eligible on the redeployment register will be given prior consideration. As a key role in the Strategy and Architectural team based in Digital Services function, this role is responsible for the efficient and effective build, maintenance of new network infrastructure (virtual or physical) to ensure the needs of Warwickshire Police are met. The role will assist in creating a culture of perpetual challenge and continuous improvement in the delivery of internal and third-party services. Main Responsibilities: Support and maintain the forces network infrastructure at all times with it be the day to day operational running or during the planning, design, development and documentation of new technical solutions. To undertake the role of network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with Digital Service directorate procedures. To ensure that the network meets all the relevant industry/national /legislative /compliance standards and demonstrates consistency of implementation. To take responsibility for understanding business requirements, collecting data, delivering analysis and recommending options. To deliver an environment of continuous improvement and innovation in respect of the infrastructure architecture and ensure that emerging technology and new initiatives are fully evaluated and relevant proposals are proactively driven through the technical architect practice. To ensure the network meets the business requirements and digital strategy, leveraging industry standard as much as possible. Identifying risks and providing mitigations options for these to the delivery team. Responsible for impact analysis and quality assurance of modifications to existing systems to support new solutions. To represent effectively and promote the reputation and values of Warwickshire Police and the Digital Services Directorate at various meetings and groups both internally and externally, including the development of appropriate and constructive partnerships with relevant organisations and areas of both forces. To be commercially astute on infrastructure design, perpetually focussed on the 'service vs cost’ balance and take personal ownership, fully understanding and acting upon situations that require the pursuit of purpose over process. To build and maintain relationships with the Managed Service Provider and other suppliers (including police forces with whom we collaborate) with a stake in our reporting solutions. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience in similar size organisations. Strong knowledge of network Monitoring & Management alongside Supplier Management experience. Strong Knowledge of SD Wan, VLAN Azure vWan. Strong Knowledge of Static and Dynamic routing. Successful in applying industry best practice with a knowledge of ISO 20000 (Service Management) and ITSM. Authoring of Technical Design documents and Service artefacts. Experience: Demonstrate experience of supporting, building and maintain physical and virtual infrastructure in a similar large complex multi-faceted organisation. Strong focus on ICT technologies and operational service delivery. Subject matter expert from inception, through to delivery to the end customer. Key Skills: Previous experience gained in complex large organisation Strong problem solving skills with ability to gather and assimilate information. Ability to think ahead and anticipate/mitigate risks and find suitable solutions to issues. Demonstrate ability to communicate with key stakeholders and suppliers with the flexibility to adjust approach and style accordingly. Good people skills built on a combination of great listening, empathy, insight and intellect. Ability to positively guide others and influence change within organisations Confident in the ability to be professional and influential on key issues within portfolio area. Writing and maintaining technical documentation. Special Conditions Requirement to participate in on call rota Regular travel throughout Warwickshire We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks . We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Fixed Shifts, Remote Working, Variable Shifts

Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Principal Solutions Consultant you'll serve as a trusted advisor, innovative strategist, and technical thought leader. Bridging business vision with cutting-edge technology, you’ll lead complex engagements. Shaping how organisations harness AI-driven CX and ES solutions to transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential of Zendesk and elevate customer experience at every touchpoint.What You’ll Be Doing:* Lead strategic solution design: Partner with Sales to architect transformative, AI-powered customer experience solutions that address business challenges and deliver measurable outcomes.* Drive technical strategy across the sales cycle: Own the end-to-end technical engagement. From discovery and design to proof of concept and executive presentations. Positioning Zendesk as the customer’s platform of choice.* Champion AI & automation: Translate advanced AI/ML capabilities (including LLMs, ChatGPT, NLP, and predictive analytics) into actionable CX strategies that increase efficiency, personalisation, and scalability.* Influence product evolution: Leverage customer insights to inform product innovation, shape reference architectures, and influence future roadmap priorities across AI, automation and integration.* Deliver executive-level engagements: Present complex technical concepts with clarity and credibility to C-suite and senior stakeholders, articulating the business value of Zendesk’s platform.* Orchestrate cross-functional teams: Lead and coordinate virtual teams across Sales, Product, Professional Services, and Customer Success to ensure consistent strategy and flawless execution.* Execute proofs of value & pilots: Scope, manage, and deliver high-impact pilots that validate value realisation and technical viability in large-scale environments.* Integrate & scale: Design secure, scalable, cloud solutions leveraging Zendesk APIs, middleware and peripheral technologies such as CCaaS and data platforms.* Promote thought leadership: Represent Zendesk as a domain expert - evangelising innovation in AI, CX, ES, and digital transformation through customer workshops, industry events and design-thinking sessions.What You Bring:* 7+ years of presales or solutions consulting experience in SaaS, enterprise software, or customer experience platforms.* 3+ years leading large, strategic, and complex enterprise deals.* Deep technical fluency with web/scripting technologies (HTML, CSS, JavaScript, JSON, LLMs, MCP) and SaaS architectures.* Proven success in positioning the business value of technical solutions and the strategic role of Professional Services and Partners.* Hands-on experience scoping, managing, and executing customer pilots or proofs of concept.* Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware.* Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their impact on customer service transformation.* Demonstrated ability to lead virtual teams to successful outcomes and build consensus across technical and business functions.* Superior presentation, communication and storytelling skills - able to translate complexity into clarity for diverse audiences.* Experience designing or influencing reference architectures to support enterprise-grade client solutions.* Bachelor’s degree or equivalent experience (graduate degree is a plus).* Willingness and ability to travel as required.Who You Are:* Strategic technologist: You see beyond features and functions, architecting solutions that drive long-term business value.* AI-forward innovator: You’re passionate about the future of CX and ES. With a proven ability to know how to leverage AI and automation to reimagine customer and employee engagement.* Trusted advisor: You build credibility quickly with executives and guide customers through complex decisions with empathy and confidence.* Collaborative leader: You thrive in cross-functional settings, aligning stakeholders and inspiring teams toward shared success.* Analytical storyteller: You use data and insight to craft compelling narratives that connect technology to measurable outcomes.* Execution-focused: You balance visionary thinking with the ability to deliver results on time, on point and at scale.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. #J-18808-Ljbffr

Assess, define, and implement DevOps capabilities to drive innovation, agility, cost optimisation, and faster time to market. Observability & monitoring platforms. Leverage existing ITSM tools and frameworks.

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Strategy & Transformation At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket-led operations to measurable, product-aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance. This will include: • SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery., • Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data-driven trade-offs between reliability and delivery velocity., • Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision-making., • Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post-incident improvement actions., • Toil Reduction Through Engineering & Automation: Identify high-friction operational work and prioritise engineering-led automation to reduce manual effort, improve repeatability, and increase operational scalability., • SRE Capability Assessment & Roadmaps : Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation., • Cross-discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers., • Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed). As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: • Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events., • Internal Contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development., • Learning & Development – Training to support your career development and the skills, • Extensive experience in client‑facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements., • Proven ability to lead and own advisory engagements end‑to‑end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work., • Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions., • Experience of proposition building and delivery., • Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities., • Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating‑model principles in advisory, transformation, or large‑scale delivery contexts; associate‑level certifications are desirable but not mandatory., • Design, establish, and evolve SRE‑led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise‑level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms., • Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision‑making. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. ( To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. Join the close-knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you’ll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you’ll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you’re excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow. We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Cloud Infrastructure Management We’re seeking a ServiceNow Architect who wants to grow their career and delight customers through a hybrid of project and foundational activities. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in solutioning, designing and implementing ServiceNow solutions to improve business processes and improve user experiences. In this role you will work closely with our technology teams as well as our Automation Development team. The focus of all our staff is to enhance and transform our customer platforms and experience for the better. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. As an integral part of our ServiceNow team, you’ll have fantastic opportunities to develop both yourself and our collective. As part of the team, you’ll be empowered to: • Collaborate closely with stakeholders and cross-functional teams to gather and understand business requirements and translate them into technical designs., • Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices., • Oversee the configuration and customization of ServiceNow applications, including ITSM, ITOM, HRSD, and others., • Develop and maintain the overall architecture of ServiceNow platforms, ensuring architectural integrity and consistency across all ServiceNow modules., • Provide technical guidance and mentorship to ServiceNow development team. To ensure the successful execution of ServiceNow projects., • Experience in ServiceNow development and architecture., • Experience designing and implementing ServiceNow solutions across various modules., • Proficiency in JavaScript, HTML, CSS., • ServiceNow CAD and CIS certifications are preferred; equivalent experience will also be considered. Capgemini is proud to be a ___ under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and, • Meet the minimum essential criteria for the role. Please opt in during the application process. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)To be successfully appointed to this role, it is a requirement to obtain ___ . To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of freethinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real |

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Strategy & Transformation At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. As a DevOps Consultant at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud. Creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. We are growing across all levels from Consultant to Managing Consultant, offering opportunities to make a real impact In your role, you will deliver DevOps advisory that will enable the adoption, acceleration, and innovation for our clients. In this role you will play a key role in: • DevOps Capabilities: Assess, define, and implement DevOps capabilities to deliver innovation, agility, cost benefits, and improved time to market., • Platform as a Product Mindset: Advocate for treating platforms as products, focusing on user-centric design, clear documentation, and robust support models., • Product Lifecycle Ownership: Experience managing the end-to-end lifecycle of a platform, from ideation and roadmap development through launch, iteration, and sunset, ensuring continuous improvement and value delivery., • Maximize Investments: Leverage and maximize clients' existing investments in ITSM tools and frameworks., • Roadmap Development: Develop roadmaps to improve DevOps maturity and unlock value through thought leadership in areas like Generative AI and Platform Product Management., • Collaborative Transformation: Work with all organizational levels to innovate, design, and implement modern technologies, processes, and operating models, delivering sustainable transformations., • Cross-Functional Leadership: Demonstrated leadership in cross-functional teams, fostering collaboration between product, engineering, security, and operations to deliver cohesive platform solutions., • Innovation & Emerging Tech: Awareness of trends in platform engineering, such as platform orchestration, internal developer portals, and integration of AI/ML capabilities into platform offerings., • Candidates with platform product management experience are encouraged to apply. Ideal candidates will bring a product mindset to platform engineering, with a focus on user-centric design, lifecycle ownership, and cross-functional collaboration. Key expectations from this role include: • As a Consultant : lead a stream of work and produce high quality deliverables, providing key input to shape the strategic direction and support the design of propositions., • As a Senior Consultant: design and lead projects / multiple streams taking ownership for elements of the proposition., • As a Managing Consultant: desire to contribute to the growth and success of a top-tier consulting practice. Contribute to our market offers, knowledge and the overall strategic goals of the practice. In delivery and leadership, you’ll be responsible for consulting sales in excess of £500,000 per annum As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: • Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events., • Internal Contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development., • Learning & Development – Training to support your career development and the skills demand within the company, certifications etc. You’re a strategic thinker and hands-on problem solver who excels at bridging business and technology. and you thrive in client-facing environments. You bring a strategic mindset to product-centric delivery and have a combination of the following: • Lean process design and IT/business automation across product management, engineering, and operations., • Comfortable in client-facing roles with consulting/coaching experience in agile delivery transformation., • Define OKRs/KPIs, set up processes to measure and improve speed, productivity, and quality, and implement product-centric operating models., • Solid understanding of hybrid/multi-cloud environments, DevOps, CI/CD, SRE, DevSecOps models, DevX, build and deployment pipelines, observability, and ITIL.Optional: Required certifications, licenses or languages, • Understanding of observability and monitoring platform; Experience of having collaborated with developers to implement and improve observability and monitoring practices is preferred. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. ( To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. You'll be part of a team where people can thrive professionally and personally. Here are just a few of the things our team values and enjoys: • Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights., • You’ll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution, • Our consultants are formally trained from industry experts on management consulting and client delivery., • We provide a host of opportunities for learning and certification through internal and partner led programmes from AWS, Google, ServiceNow and Microsoft., • Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities which will help us and our clients to succeed., • We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients., • There are many opportunities like monthly team drinks to connect face-to-face with the wider team over a few drinks in the city., • There are regular leadership connect sessions that will give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new. At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

We are currently recruiting for multiple experienced Technical Consultants to fill a 6-9 month contract for our client working full-time in either London or Cheltenham. These roles will be supporting a OTSM Migration Project. This role is available in either London or Cheltenham and is 100% on-site. Enhanced DV clearance is mandatory. What The Roles Offer Team Collaboration: Be part of a small, established team that works closely with clients and external vendors, fostering strong professional relationships. Supportive Environment: Receive supportive engagement from your manager and be part of a friendly and diverse team. Professional Growth: Access to training and opportunities to obtain and maintain appropriate certifications through training and memberships. Global Opportunities: Explore local and worldwide growth opportunities within Professional Services and the wider OpenText organization. What You Need To Succeed - Automation Consultant Experience in a technical consultant or IT operations role. Knowledge of automation runbook tools such as Ansible, Puppet, Chef or similar platforms. Creating a workflow design demonstrating process mapping, problem solving and decision modelling. Proficiency in scripting languages such as JavaScript, Python, PowerShell, Groovy, and Bash. Experience with orchestration languages such as YAML. Familiarity with REST APIs, web services, and integrating automation with third-party tools. Experience working with cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (IaC) tools. Desirable Qualifications: ITIL V3/4 foundation. What You Need To Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. Proficiency in any scripting languages. Experience in ITSM tools. If you feel you have the skills and experience needed for this role; please do apply now. By applying for this job and submitting your CV to Parker Shaw, you acknowledge and give permission for us to pass it to an associate company for resourcing purposes. We outsource some of our resourcing calls to a trusted third-party company and they may call you to discuss this opportunity with you. They will then report back to us with the outcome of their conversation with you, where upon we will decide whether to submit your CV to the end client. Please be assured that the third-party company do not store or control any of your data, this is all done by ourselves (Parker Shaw). TPBN1_UKTJ

Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid About the Opportunity We are a specialist managed services provider operating within highly regulated, security-sensitive environments. With a strong track record of delivering tangible outcomes to our clients, we place equal importance on nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection of technology, process, and people. What You'll Be Doing Be the Guardian of Our CMDB Own the health, structure, and accuracy of the CMDB end-to-end Ensure all Configuration Items (CIs) follow agreed naming conventions, data models, and lifecycle rules Run regular audits, data reconciliation exercises, and quality checks to maintain a trustworthy, complete dataset Spot gaps in CI coverage and drive improvements with the teams responsible Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions) Manage data imports, transformations, and reconciliation from external sources Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies Diagnose and resolve data discrepancies or stale configuration objects Map Services and Dependencies Build and maintain service maps that connect CIs to business, application, and technical services Document upstream and downstream dependencies to support incident impact analysis and change planning Partner with architects, system owners, and engineers to ensure end-to-end service views are accurate Support Core ITSM Processes Act as the go-to subject matter expert for Change, Incident, and Problem Management teams Provide CI and relationship insights to support risk assessments and root cause investigations Ensure CMDB reflects all production changes, keeping CI lifecycle data current Deliver impact assessments for major incidents and significant planned changes Report, Improve, and Influence Produce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiences Translate data insights into actionable recommendations that improve technology visibility and reduce risk Educate and influence stakeholders across the business on the value of accurate configuration data Support internal and external audits with well-evidenced CMDB controls and documentation What We're Looking For Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB Practical knowledge of discovery tools, asset management systems, and configuration data sources Ability to interpret complex technical environments (servers, networks, cloud, applications) and model them logically Sharp analytical and troubleshooting skills with a strong eye for data quality Confident communicator - comfortable working with both technical specialists and non-technical stakeholders Desirable Experience building out or maturing a CMDB within a growing or evolving tech organisation Familiarity with cloud platforms (AWS, Azure, GCP) and their associated discovery integrations Some scripting capability to support data manipulation tasks (e.g. PowerShell or Python) Awareness of security controls, compliance frameworks, and audit requirements Certifications ITIL Foundation v3/v4 - minimum requirement ITIL Specialist or higher - advantageous Platform-specific CMDB certifications (e.g. ServiceNow CISCMDB) - highly desirable The Kind of Person Who Thrives Here You take pride in accurate, clean data - messy CMDBs keep you up at night You own your work and follow through without needing to be chased You can influence people and drive change without direct authority You approach problems methodically and think in systems You're always looking for a better way to do things Security Clearance Requirements Due to the nature of the work undertaken, this role requires candidates to hold or be eligible to obtain UK Security Clearance. Applicants will typically need to be British Citizens or have lived and worked continuously in the UK for the past five years. Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. TPBN1_UKTJ

Experience with integrations (SFTP, APIs, web services, message-based systems) and Git. Opportunity to act as the senior technical lead within the team. NET / C#, Java, Centiro or other CMS, ServiceNow/ITSM tools , Agile/DevOps experience, ITIL/change management awareness.

A global technology consulting firm is seeking an ITSM Process Consultant to implement and manage ITSM processes in London.

Familiarity with structured service management methodologies such as ITIL. Extensive experience in IT service management within a complex, regulated environment. Provide strategic and operational leadership for IT service management across business-critical systems and infrastructure.