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Operations Reporting Service Analyst (Contract) Client: RX Location: Richmond (Hybrid – 2 days onsite, Wednesday anchor day) Department: IT Operations Contract: Initial contract through to end of year (with strong potential for extension) Important – Please Read Before Applying This role requires hands‑on BAU support capability within enterprise reporting platforms. Applicants without recent involvement supporting Oracle reporting technologies and Power BI in a live production environment will not be considered. This is not a BI developer, data analyst, or project‑only role. The Role RX is seeking an Operations Reporting Service Analyst to support the operational stability, governance, and reliability of enterprise reporting and BI platforms. This is a service‑operations‑focused position, working across business users, data teams, vendors, and technical support functions. You will play a central role in ensuring reporting platforms remain available, performant, and well governed in a fast‑paced enterprise environment. Key Responsibilities Own BAU support for enterprise reporting platforms and integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management, RCA, CAB, and release planning Monitor data refresh cycles, batch jobs, and reporting availability Create and maintain runbooks, SOPs, and escalation documentation Act as a liaison between business users and technical support teams Support audit, compliance, disaster recovery, and business continuity activities Platforms in Scope Oracle OBIEE Hyperion (EPM, FDMEE, DRM) Microsoft Power BI Enterprise Data Warehouse & ETL processes (ODI) Mandatory Background – Applications Without This Will Not Be Progressed You must bring: A 3–6 year track record in Application Support, Service Operations, or Reporting Platform Support Direct BAU involvement with at least TWO of the following platforms: Oracle OBIEE Hyperion (EPM / FDMEE / DRM) Microsoft Power BI Proven capability working within an ITIL‑driven support organisation Exposure to enterprise‑scale reporting or BI platforms Strong stakeholder communication capability across business users, vendors, and technical teamsApplicants who do not meet the above criteria should not apply. Advantageous (Not Essential) Oracle Database and Oracle Applications exposure OCI, Oracle EBS, SOA, IDCS, Apigee Source systems such as Eloqua or Salesforce ITSM tools such as ServiceNow or Jira Why Join RX Support business‑critical reporting platforms used across the organisation Operate within a structured, enterprise IT environment Hybrid working with a consistent onsite rhythm Contract initially through end of year, with strong extension potential Job Title: Operations Reporting Service Analyst Location: Richmond, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield

ServiceNow Project Manager - ITSM/HRSD. Lead the full lifecycle delivery of ServiceNow projects (ITSM and HRSD), from initiation through to go-live and hypercare.

You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operations. IT services, managed services, or operations/ITSM consulting. Deep expertise in ITSM and Business Process O

A leading IT services company is looking for a skilled Performance Engineer based in Edinburgh.You will provide technical support at the customer site, ensuring prompt and professional resolution of IT issues.Your role includes monitoring system performance, managing incidents through JIRA, and main

Step into a role where your expertise shapes the next generation of IT services.As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes.You’ll work at the fore

A growing technology company in Lancashire is looking for an experienced Configuration & Asset Manager to oversee the integrity of their assets and configuration management.The ideal candidate will have strong hands-on experience in this area and proven skills in a dynamic setting.You will work clos

Candidates should have a background in developing and integrating ITSM tools and experience in an agile environment.

Lead ITSM processes including Incident, Problem, Change and Service Request Management. Strong working knowledge of ITIL / ITSM frameworks. The ITSM Service Manager is responsible for managing and delivering security services across IT projects and live environments.

The Group ITSM & Automation team are part of Claranet’s Group function and are responsible for the development, maintenance / support and documentation of new and existing functionality related to automation of tasks or configuration items and integrations with other Claranet systems.

The ideal candidate has over 5 years of experience in ITSM processes, strong communication skills, and a postgraduate degree in Computer Science or related field.

A global satellite connectivity company is seeking a ServiceNow Technical Lead to enhance its IT services.This role involves leading the ServiceNow platform's design and delivery while collaborating with cross-functional teams.The ideal candidate has 5+ years of ServiceNow experience, strong ITIL kn

The ideal candidate will have over 5 years of experience in ITSM Solutions Architecture and expertise in major ITSM platforms like ServiceNow and Jira Service Management. A technology firm is seeking an experienced ITSM Solutions Architect to design and implement scalable ITSM architectures.

IT Service Management (ITSM) sits within Infrastructure and Operations (I&O) and works to identify, challenge and improve the way I&O services are delivered to FT employees. The ITSM Service Manager focuses on removing friction, reducing waste and improving reliability by fixing the underlying servi

A leading news organization in Greater London is seeking an ITSM Service Manager to enhance service delivery by identifying inefficiencies and driving process improvements.

A leading European private bank in London is seeking a (Senior) ServiceNow Developer to design intelligent solutions with a focus on ITSM and workflow automation.

Knowledge of ITSM processes, automation, and best practices. Certified System Administrator, ITSM Implementation Specialist, or other relevant certifications). IT Service Management (ITSM) solutions.

Experience with ITSM tools like Service Now is desirable.

Candidates must have experience with ITSM tools and outstanding communication skills for engaging with both technical and non-technical stakeholders.

Key requirements include active SC clearance and a strong ITSM background, with knowledge of ITIL frameworks and experience in supplier-focused environments.

You will be the technical owner of our Ivanti Neurons ITSM platform, a system relied upon by teams across the organisation. Lead the configuration, maintenance, and evolution of the Ivanti Neurons ITSM environment, ensuring it remains stable, well‑designed, and aligned with user needs across GÉAN

You'll lead the design and execution of monitoring strategies, integrate event management into ITSM workflows, and collaborate across teams to deliver resilient, data-driven IT services. Integrate event feeds into ITSM tools (e. HaloITSM) for seamless incident creation and escalation.

A well-known hospitality company in the United Kingdom is seeking an IT Support Manager to lead a team responsible for ensuring seamless technical support across various locations.The ideal candidate will have experience in IT management, team leadership, and troubleshooting technical issues.This ro

Look at Improving problem resolution times by streamlining ITSM processes. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified.

The ideal candidate has over 10 years of IT leadership experience, including managing ITSM processes and developing ServiceNow solutions.

Step into a role where your expertise shapes the next generation of IT services.As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes.You’ll work at the fore

A global digital transformation leader in the UK is seeking a Senior Technical Consultant to drive the technical delivery of solutions using ServiceNow.This role involves preparing and leading design workshops, engaging customers on technical requirements, and providing creative solutions to complex

A leading health and wellness company is looking for a Tooling and Automation Engineer to enhance workflows and improve collaboration through effective Jira management.The role involves optimizing Jira Software, designing complex workflows, and integrating automation solutions.Ideal candidates shoul

The ideal candidate should have solid experience in SaaS, customer engagement, and ITSM practices. A global software company is seeking a Solution Consultant with an ITSM focus to join their Advisory Services Delivery team.

If you love owning revenue, building long-term customer relationships, and turning happy customers into bigger ones, this is a role where your impact is visible fast.UK footprint and a loyal customer base across mid-market organisations.IT and operations through to service delivery and automation.UK

A leading security services firm in the United Kingdom is seeking an experienced ITSM Service Manager for a long-term project. This fully onsite role in North West involves managing IT services, ensuring alignment with business needs, and driving best practices across ITSM processes.

A global IT services provider in the United Kingdom is seeking an experienced professional to lead the design and scaling of their AI-enabled ITSM and business operations services.

A leading UK retailer is seeking an ITSM Lead to drive service reliability and operational excellence.

A leading managed services provider is seeking a dedicated Technical Support Specialist in the United Kingdom.You will be responsible for managing alerts, incidents, and requests, ensuring optimal client infrastructure with a strong focus on networking and cloud solutions.The ideal candidate will ha

Act as a liaison between IT and business units, ensuring that ITSM initiatives align with business objectives and deliver value. Stay up-to-date with the latest ITSM trends, tools, and technologies, and recommend enhancements to improve service management capabilities. ITSM, CSM, ITOM) and a solid u

We’re looking for a proactive and technically astute ITSM Lead with deep expertise in IT Event Management and Monitoring to drive service reliability, visibility, and operational excellence. You’ll lead the design and execution of monitoring strategies, integrate event management into ITSM workf

A tech-focused organization in the UK is searching for an ITSM Lead to enhance service reliability through effective event management and monitoring.

A reputable property development company in the United Kingdom is seeking an Application Support Analyst to provide IT and application support.This role involves assisting users with business systems and managing incidents in the IT Service Management system.Ideal candidates will have proficiency in

Working within an Agile team and reporting to the Senior ITSM Tooling Architect, you'll play a key role in designing, building, and configuring enterprise-scale ITSM solutions across complex environments. Design, install, configure, and customise ITSM tooling solutions. Support delivery of ITSM solu

A prominent housing organization in the UK is seeking an IT Service Platform Administrator to manage their ITSM platform.

A leading European technology organization is seeking a talented professional to manage the Ivanti Neurons ITSM platform, critical to internal operations.

The role involves designing and implementing ServiceNow solutions focused on ITSM, workflow automation, and integrations.

A global IT consulting firm is seeking a Senior Architect specializing in ServiceNow ITSM and HRSD.

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes. This full-time role involves maintaining ITSM solutions, collaborating with stakeholders, and ensuring operational efficiency.

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform.

We are looking for an enthusiastic and skilled ITSM technical leader to join our team and play a critical role in leading the design, implementation, and continuous improvement of our ITSM platform supporting our GEO and LEO satellite services. Lead the design, implementation, and continuous improve

A leading IT solutions provider in London is seeking an experienced ServiceNow Architect to lead the architecture and implementation of their enterprise ServiceNow platforms.The ideal candidate will have over 8 years of experience with ServiceNow and deep technical expertise across various modules.R

Headquartered in Little Rock, Arkansas (USA), we are seeking an ITSM Service Manager based in the United Kingdom who will report to the Associate Director, IT Service Management. The ITSM Service Manager is a full‑time, permanent employee position. This individual contributor will maintain and sup

Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management. Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM, or HRSD.