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Description Vivantio is a leading provider of B2B service management software, helping organizations deliver exceptional service experiences. As we continue to modernize our platform, we are looking for a UI/UX Designer to create intuitive, scalable and engaging user experiences across our SaaS product. In this role, you will take product requirements and transform them into clear, user-centered designs that drive adoption, usability and customer satisfaction. You will work closely with Product Managers, Engineers and other stakeholders to share the experience of complex workflows and deliver meaningful improvements to the platform. Click this link to learn more about our SaaS platform: Requirements As a key member of the Product and Engineering team, you will own and drive UX/UI design across Vivantio’s platform. You will optimize existing experiences while identifying new opportunities to improve the customer journey and overall usability. What you’ll do: • Own and drive the end-to-end user experience for Vivantio’s SaaS platform, • Collaborate with Product Managers to translate requirements into intuitive designs and workflows, • Create wireframes, prototypes, and high-fidelity UI designs using tools like Figma, • Partner with engineers to ensure high-quality implementation of designs, • Contribute to and maintain a scalable design system and UI component library, • Improve usability, accessibility and consistency across the platform, • Continuously iterate on designs through feedback, testing and data insights What you’ll bring: • 3+ years of UI/UX design experience, ideally with SaaS products, • Strong portfolio demonstrating user-centered design and visual design skills, • Experience with Figma or similar design tools, • Solid understanding of usability, accessibility, and responsive design principles, • Ability to translate complex workflows into simple, intuitive user experiences, • Strong collaboration and communication skills in cross-functional teams, • Basic knowledge of front-end technologies (HTML, CSS, JavaScirpt) Bonus Points: • Experience with B2B or Enterprise software (i.e. ITSM, CRM, workflow tools), • Experience building or maintaining design systems, • Familiarity with modern front-end frameworks (i.e. React), • Experience designing for accessibility standards (WCAG), • Exposure to AI driven or data informed UX patterns

About the Job Company Description OBSS is Turkey’s largest technology consultancy, pioneering product development and technology consulting for an AI-native future. With more than 20 years of experience and offices in Istanbul, Ankara, London, Amsterdam, and Baku, we empower leading companies in banking and finance, insurance, e-commerce, retail, and the start-up ecosystem. Our team of over 1000 talented professionals thrives on collaboration, innovation, and continuous learning. We are now looking for a Senior Jira Administrator to join us and contribute to building high-quality, end-to-end solutions that create real business impact. OBSS is looking for a Senior Jira Administrator to join our dynamic team and drive the architectural transformation of software delivery lifecycles. Beyond tool administration, you will contribute to delivering end-to-end ALM and ITSM solutions across diverse industries. You will work on high-impact projects, collaborating with cross-functional teams to design, model, and automate complex business processes within the Atlassian ecosystem, ensuring scalable and high-quality infrastructures that solve real-world operational challenges. Main Responsibilities • Analyze customer requirements to design and implement end-to-end process workflows on Jira, Jira Service Management, and Confluence., • Design and develop complex business rules, listeners, post-functions, and validators using ScriptRunner and Jira Automation., • Execute configuration, customization, and optimization tasks across both Jira Cloud and Data Center environments., • Act as a key point of contact for technical or operational issues during critical phases such as go-live, migrations, and production errors., • Transform standard SDLC and ITSM frameworks into functional and scalable models within the Atlassian ecosystem., • Prepare and maintain comprehensive technical and functional documentation for all implemented solutions on Confluence. Qualifications / Technical Skills • Advanced knowledge of Jira Software, Jira Service Management, and Confluence (both Cloud and Data Center architectures)., • Hands-on experience with ScriptRunner (Cloud/DC) and proficiency in developing custom logic via Groovy., • Strong understanding of REST API concepts and experience in system integrations., • Awareness of system limitations, app compatibilities, and the performance impact of custom fields and automation rules., • Proven ability to translate ambiguous or complex business requirements into clear, sustainable, and technical configuration plans., • General knowledge of the Atlassian plugin ecosystem and Atlassian SDK for troubleshooting or minor enhancements., • Ability to bridge the gap between technical solutions and business needs, ensuring effective communication with non-technical stakeholders., • A proactive approach to distinguishing between "quick fixes" and "permanent solutions" while working under pressure. Additional Informations : Professional Growth & Learning As a tech company, we focus on reskilling and upskilling to support career growth. We offer a personalized Individual Growth Program (IGP), where employees set clear goals for each half of the year. These goals may include trainings, certifications, and personal development milestones, creating a structured roadmap for continuous improvement. The IGP helps employees strengthen both technical and soft skills, ensuring steady professional advancement. Company Culture and Values We celebrate diversity, inclusion, and equal opportunity, fostering a collaborative environment where innovation can flourish. Our culture emphasizes mentorship, knowledge sharing, and active participation in tech communities, workshops, and team events. This vibrant atmosphere empowers employees to contribute their best while feeling supported and valued. Benefits and Perks We provide competitive salaries, flexible and hybrid working arrangements, and a wide range of opportunities for growth through training programs, certifications, and workshops. In addition, we offer initiatives designed to build a supportive and engaging workplace where curiosity and collaboration are encouraged. These benefits ensure that employees feel motivated, empowered, and equipped to reach their full potential.

Proven experience in an IT support or service desk role. Familiarity with ITSM tools (ServiceNow, Freshservice, etc. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne.

IT support or service desk role. Familiarity with ITSM tools (ServiceNow, Freshservice, etc. Configure and support desktops, laptops, and mobile devices.

Act as a strategic advisor on ITSM, operations transformation, and service economics for internal stakeholders. You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operati

ServiceNow Project Manager - ITSM/HRSD. Lead the full lifecycle delivery of ServiceNow projects (ITSM and HRSD), from initiation through to go-live and hypercare.

Solution Consultant (ITSM focus). We’re hiring a Solution Consultant with an ITSM focus to join our Advisory Services Delivery team as an individual contributor – this is not a managerial role. Demonstrated expertise in ITSM, including.

A global IT services provider in the United Kingdom is seeking an experienced professional to lead the design and scaling of their AI-enabled ITSM and business operations services.

A leading news organization in Greater London is seeking an ITSM Service Manager to enhance service delivery by identifying inefficiencies and driving process improvements.

Experience with ITSM tools like Service Now is desirable.

Discover where complex meets meaningful as an ITSM Consultant in our Business Consulting and Service Advisory Practice team. Apply operational expertise to enhance ITSM processes, workflows, and operating models.

Translate technical ITSM solutions into clear business benefits for prospective clients. Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery. ITSM platforms like ServiceNow.

A leading European private bank in London is seeking a (Senior) ServiceNow Developer to design intelligent solutions with a focus on ITSM and workflow automation.

A leading IT services company is looking for a skilled Performance Engineer based in Edinburgh.You will provide technical support at the customer site, ensuring prompt and professional resolution of IT issues.Your role includes monitoring system performance, managing incidents through JIRA, and main

Step into a role where your expertise shapes the next generation of IT services.As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes.You’ll work at the fore

A growing technology company in Lancashire is looking for an experienced Configuration & Asset Manager to oversee the integrity of their assets and configuration management.The ideal candidate will have strong hands-on experience in this area and proven skills in a dynamic setting.You will work clos

The Group ITSM & Automation team are part of Claranet’s Group function and are responsible for the development, maintenance / support and documentation of new and existing functionality related to automation of tasks or configuration items and integrations with other Claranet systems.

The ideal candidate has over 5 years of experience in ITSM processes, strong communication skills, and a postgraduate degree in Computer Science or related field.

A global satellite connectivity company is seeking a ServiceNow Technical Lead to enhance its IT services.This role involves leading the ServiceNow platform's design and delivery while collaborating with cross-functional teams.The ideal candidate has 5+ years of ServiceNow experience, strong ITIL kn

You must have a minimum of 4 years of experience in ITSM with at least 3 years working experience with ServiceNow. We are searching for an individual with development experience specific to implementation of the ITSM module in ServiceNow.

Lead ITSM processes including Incident, Problem, Change and Service Request Management. Strong working knowledge of ITIL / ITSM frameworks. The ITSM Service Manager is responsible for managing and delivering security services across IT projects and live environments.

A leading European technology organization is seeking a talented professional to manage the Ivanti Neurons ITSM platform, critical to internal operations.

Working within an Agile team and reporting to the Senior ITSM Tooling Architect, you'll play a key role in designing, building, and configuring enterprise-scale ITSM solutions across complex environments. Design, install, configure, and customise ITSM tooling solutions. Support delivery of ITSM solu

A prominent housing organization in the UK is seeking an IT Service Platform Administrator to manage their ITSM platform.

The role involves designing and implementing ServiceNow solutions focused on ITSM, workflow automation, and integrations.

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes. This full-time role involves maintaining ITSM solutions, collaborating with stakeholders, and ensuring operational efficiency.

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform.

A global IT consulting firm is seeking a Senior Architect specializing in ServiceNow ITSM and HRSD.

Understanding of ITSM tooling (e.

A leading IT solutions provider is seeking a ServiceNow Architect to shape solution architecture and design for HRSD/ITSM implementations. Essential experience includes strong ITSM & HRSD knowledge, hands-on configuration of HR applications, and familiarity with HRIS integrations.

A leading recruitment firm is looking for a ServiceNow Technical Architect for a 3-month contract based in London.The role involves leading a team to implement ServiceNow solutions across various modules, requiring over 8 years of relevant experience and several key certifications.The position empha

A technology services provider in the United Kingdom is seeking an ITSM Tooling Engineer to support key digital transformation projects. The role involves designing, building, and configuring enterprise-scale ITSM solutions within an Agile team. Candidates should have strong experience with ITSM too

A leading IT services provider in the UK is seeking a Service Architect to shape innovative service solutions that transform client operations.This hybrid role emphasizes service management strategy, stakeholder engagement, and continuous improvement methodologies.You will lead engagements, mentor j

Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management. Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM, or HRSD.

A global leader in digital transformation is looking for a ServiceNow Technical Consultant to collaborate with customers, propose solutions, and deliver exceptional ServiceNow implementations.The ideal candidate will have over 2 years of software implementation experience, a solid knowledge of IT Se

This senior role focuses on enterprise sales strategy and requires applicants to have over 12 years of experience in technology sales, particularly in ITSM or enterprise platforms.

The ideal candidate will have over 5 years of experience in ITSM Solutions Architecture and expertise in major ITSM platforms like ServiceNow and Jira Service Management. A technology firm is seeking an experienced ITSM Solutions Architect to design and implement scalable ITSM architectures.

Reporting to the Infrastructure and Operations Technology Director, the ITSM Service Manager is accountable for driving measurable improvements across existing service management processes. Driving ITSM processes (Incident, Request, Problem, Change, Service Catalogue) and continually reshaping them

Candidates should have a background in developing and integrating ITSM tools and experience in an agile environment.

A global leader in digital transformation is seeking a Servicenow Architect to oversee technical solutions and ensure design integrity.This role requires 8+ years of experience in solution design, expertise in ServiceNow, and the ability to lead cross-functional initiatives.The ideal candidate will

Driving and steering the governance and strategic direction of ITSM tooling to support efficient, consistent service management practices. IT Service Management (ITSM) sits within Infrastructure and Operations (I&O) and works to identify, challenge and improve the way I&O services are delivered to F

A UK-based luxury automotive brand is seeking an IT Support Analyst to provide high-quality support across the organization.You will act as the primary contact for IT issues, ensuring effective incident and service request management.Key responsibilities include delivering technical support, diagnos

We are Systematix and we are currently looking for an ITSM Business Analyst for our client. Our client is implementing ServiceNow as part of a global IT service transformation initiative, focused on standardizing ITSM processes across a complex enterprise environment. Gathering and documenting ITSM

IT Service Management (ITSM) Platform Lead is responsible for the strategic ownership, development, and continuous optimisation of Merlin’s enterprise ITSM platform - primarily ServiceNow. Lead the design, configuration, enhancement and documentation of ITSM modules and workflow. Own and lead all

A leading IT solutions provider in the United Kingdom is looking for a skilled ServiceNow Developer to oversee the implementation of the ITSM module. The ideal candidate will need a minimum of 4 years of ITSM experience with at least 3 years of ServiceNow expertise and a solid background in Web Serv

This role offers an opportunity to work with scripting languages and ITSM tools.

Key requirements include active SC clearance and a strong ITSM background, with knowledge of ITIL frameworks and experience in supplier-focused environments.