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Required Experience & Qualifications • 15+ years of overall IT experience, with strong background in enterprise system design and large-scale architecture., • 10+ years specialized in ServiceNow + TNI architecture, including hands‑on experience with telecom inventory models., • (TNI includes inventory, rack design, capacity, equipment modeling, fiber/circuit mapping, etc.) ___, • Strong expertise across ServiceNow telecom ecosystem: TNI, CMDB, Discovery, Service Operations, ITOM, CSM, FSM/FSL., • Proven experience designing integrations between ServiceNow and OSS/BSS systems., • Experience defining data models for network equipment, logical circuits, racks, capacity, and telecom topology., • Strong communication and stakeholder management skills, including experience presenting to senior executives., • ServiceNow certifications preferred:, • Certified System Administrator, • CIS (any Telecom/CMDB/Discovery/CSM/ITSM modules), • CAD, • CTA (preferred) For more info, Please share updated CV at

Description Vivantio is a leading provider of B2B service management software, helping organizations deliver exceptional service experiences. As we continue to modernize our platform, we are looking for a UI/UX Designer to create intuitive, scalable and engaging user experiences across our SaaS product. In this role, you will take product requirements and transform them into clear, user-centered designs that drive adoption, usability and customer satisfaction. You will work closely with Product Managers, Engineers and other stakeholders to share the experience of complex workflows and deliver meaningful improvements to the platform. Click this link to learn more about our SaaS platform: Requirements As a key member of the Product and Engineering team, you will own and drive UX/UI design across Vivantio’s platform. You will optimize existing experiences while identifying new opportunities to improve the customer journey and overall usability. What you’ll do: • Own and drive the end-to-end user experience for Vivantio’s SaaS platform, • Collaborate with Product Managers to translate requirements into intuitive designs and workflows, • Create wireframes, prototypes, and high-fidelity UI designs using tools like Figma, • Partner with engineers to ensure high-quality implementation of designs, • Contribute to and maintain a scalable design system and UI component library, • Improve usability, accessibility and consistency across the platform, • Continuously iterate on designs through feedback, testing and data insights What you’ll bring: • 3+ years of UI/UX design experience, ideally with SaaS products, • Strong portfolio demonstrating user-centered design and visual design skills, • Experience with Figma or similar design tools, • Solid understanding of usability, accessibility, and responsive design principles, • Ability to translate complex workflows into simple, intuitive user experiences, • Strong collaboration and communication skills in cross-functional teams, • Basic knowledge of front-end technologies (HTML, CSS, JavaScirpt) Bonus Points: • Experience with B2B or Enterprise software (i.e. ITSM, CRM, workflow tools), • Experience building or maintaining design systems, • Familiarity with modern front-end frameworks (i.e. React), • Experience designing for accessibility standards (WCAG), • Exposure to AI driven or data informed UX patterns

About the Job Company Description OBSS is Turkey’s largest technology consultancy, pioneering product development and technology consulting for an AI-native future. With more than 20 years of experience and offices in Istanbul, Ankara, London, Amsterdam, and Baku, we empower leading companies in banking and finance, insurance, e-commerce, retail, and the start-up ecosystem. Our team of over 1000 talented professionals thrives on collaboration, innovation, and continuous learning. We are now looking for a Senior Jira Administrator to join us and contribute to building high-quality, end-to-end solutions that create real business impact. OBSS is looking for a Senior Jira Administrator to join our dynamic team and drive the architectural transformation of software delivery lifecycles. Beyond tool administration, you will contribute to delivering end-to-end ALM and ITSM solutions across diverse industries. You will work on high-impact projects, collaborating with cross-functional teams to design, model, and automate complex business processes within the Atlassian ecosystem, ensuring scalable and high-quality infrastructures that solve real-world operational challenges. Main Responsibilities • Analyze customer requirements to design and implement end-to-end process workflows on Jira, Jira Service Management, and Confluence., • Design and develop complex business rules, listeners, post-functions, and validators using ScriptRunner and Jira Automation., • Execute configuration, customization, and optimization tasks across both Jira Cloud and Data Center environments., • Act as a key point of contact for technical or operational issues during critical phases such as go-live, migrations, and production errors., • Transform standard SDLC and ITSM frameworks into functional and scalable models within the Atlassian ecosystem., • Prepare and maintain comprehensive technical and functional documentation for all implemented solutions on Confluence. Qualifications / Technical Skills • Advanced knowledge of Jira Software, Jira Service Management, and Confluence (both Cloud and Data Center architectures)., • Hands-on experience with ScriptRunner (Cloud/DC) and proficiency in developing custom logic via Groovy., • Strong understanding of REST API concepts and experience in system integrations., • Awareness of system limitations, app compatibilities, and the performance impact of custom fields and automation rules., • Proven ability to translate ambiguous or complex business requirements into clear, sustainable, and technical configuration plans., • General knowledge of the Atlassian plugin ecosystem and Atlassian SDK for troubleshooting or minor enhancements., • Ability to bridge the gap between technical solutions and business needs, ensuring effective communication with non-technical stakeholders., • A proactive approach to distinguishing between "quick fixes" and "permanent solutions" while working under pressure. Additional Informations : Professional Growth & Learning As a tech company, we focus on reskilling and upskilling to support career growth. We offer a personalized Individual Growth Program (IGP), where employees set clear goals for each half of the year. These goals may include trainings, certifications, and personal development milestones, creating a structured roadmap for continuous improvement. The IGP helps employees strengthen both technical and soft skills, ensuring steady professional advancement. Company Culture and Values We celebrate diversity, inclusion, and equal opportunity, fostering a collaborative environment where innovation can flourish. Our culture emphasizes mentorship, knowledge sharing, and active participation in tech communities, workshops, and team events. This vibrant atmosphere empowers employees to contribute their best while feeling supported and valued. Benefits and Perks We provide competitive salaries, flexible and hybrid working arrangements, and a wide range of opportunities for growth through training programs, certifications, and workshops. In addition, we offer initiatives designed to build a supportive and engaging workplace where curiosity and collaboration are encouraged. These benefits ensure that employees feel motivated, empowered, and equipped to reach their full potential.

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Cloud Infrastructure Management This role is fully on site, based in Barrow-in-Furness We have an exciting opportunity to join Capgemini as a Workplace Engineer in our End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio. At Capgemini we pride ourselves on our people because we know they are the heart of what we do. Embodying this in the day-to-day, our EUE Workplace Engineers are encouraged to grow and develop in the role’s fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) • Be responsible for the completion of assigned works within allocated timeframes, • Undertake Project Tasks, supporting both internal and external Project Managers, • Undertake NSR tasks to agreed timescales, • Subject matter expertise and experience in IDAC (Ivanti Device Application Control) and or Defend point – this is essential for the role, • SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired, • Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial, • Security – knowledge of disk encryption using bit locker, NTFS permissions and shared folder security is useful, • Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Capgemini is proud to be a ___ under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: · Declare they have a disability, and · Meet the minimum essential criteria for the role. Please opt in during the application process. To be successfully appointed to this role, it is a requirement to obtain ___ To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. • You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements., • You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real |

Senior Security Threat & Vulnerability Manager role at a leading UK telecoms provider. Own the end-to-end TVM lifecycle across hybrid on-prem/cloud environments: strategy, scanning, triage, remediation, and governance.? Lead Enterprise Threat & Vulnerability Management - Own the Cyber Frontline! Senior Security Threat & Vulnerability Manager My client is a leading UK Telecoms Provider looking for an experienced Threat & Vulnerability Manager to lead enterprise threat and vulnerability management across hybrid on-prem and cloud environments. * Own it all: From asset discovery & scanning to patch orchestration and exec reporting - unblock teams, automate noise, integrate with ITSM/CMDB/CI/CD.? * Influence at scale: Partner with platform/app owners, security risk managers, and seniors to hit SLAs and trend risk down.? * Tech-forward: Champion tooling, threat intel, and cloud-native TVM in a fast-paced telco environment. ? Essential: Enterprise TVM programme leadership, deep threat and vulnerability lifecycle expertise, stakeholder management, standards knowledge (ISO/PCI/TSA).? Desirable: DevOps/CI-CD integration, GRC tooling, CISSP/CISM/AZ-500 certification. InsightVM, rapid7, Qualys Robert Walters ...

Network Engineer Leek Wootton Permanent Contract Full Time Salary (£50,949.00 - £57,186.00) Market Supplement (£ ) Will work an on-call rota in which you will be able to claim an on call allowance. Those currently eligible on the redeployment register will be given prior consideration. As a key role in the Strategy and Architectural team based in Digital Services function, this role is responsible for the efficient and effective build, maintenance of new network infrastructure (virtual or physical) to ensure the needs of Warwickshire Police are met. The role will assist in creating a culture of perpetual challenge and continuous improvement in the delivery of internal and third-party services. Main Responsibilities: Support and maintain the forces network infrastructure at all times with it be the day to day operational running or during the planning, design, development and documentation of new technical solutions. To undertake the role of network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with Digital Service directorate procedures. To ensure that the network meets all the relevant industry/national /legislative /compliance standards and demonstrates consistency of implementation. To take responsibility for understanding business requirements, collecting data, delivering analysis and recommending options. To deliver an environment of continuous improvement and innovation in respect of the infrastructure architecture and ensure that emerging technology and new initiatives are fully evaluated and relevant proposals are proactively driven through the technical architect practice. To ensure the network meets the business requirements and digital strategy, leveraging industry standard as much as possible. Identifying risks and providing mitigations options for these to the delivery team. Responsible for impact analysis and quality assurance of modifications to existing systems to support new solutions. To represent effectively and promote the reputation and values of Warwickshire Police and the Digital Services Directorate at various meetings and groups both internally and externally, including the development of appropriate and constructive partnerships with relevant organisations and areas of both forces. To be commercially astute on infrastructure design, perpetually focussed on the 'service vs cost’ balance and take personal ownership, fully understanding and acting upon situations that require the pursuit of purpose over process. To build and maintain relationships with the Managed Service Provider and other suppliers (including police forces with whom we collaborate) with a stake in our reporting solutions. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience in similar size organisations. Strong knowledge of network Monitoring & Management alongside Supplier Management experience. Strong Knowledge of SD Wan, VLAN Azure vWan. Strong Knowledge of Static and Dynamic routing. Successful in applying industry best practice with a knowledge of ISO 20000 (Service Management) and ITSM. Authoring of Technical Design documents and Service artefacts. Experience: Demonstrate experience of supporting, building and maintain physical and virtual infrastructure in a similar large complex multi-faceted organisation. Strong focus on ICT technologies and operational service delivery. Subject matter expert from inception, through to delivery to the end customer. Key Skills: Previous experience gained in complex large organisation Strong problem solving skills with ability to gather and assimilate information. Ability to think ahead and anticipate/mitigate risks and find suitable solutions to issues. Demonstrate ability to communicate with key stakeholders and suppliers with the flexibility to adjust approach and style accordingly. Good people skills built on a combination of great listening, empathy, insight and intellect. Ability to positively guide others and influence change within organisations Confident in the ability to be professional and influential on key issues within portfolio area. Writing and maintaining technical documentation. Special Conditions Requirement to participate in on call rota Regular travel throughout Warwickshire We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks . We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Fixed Shifts, Remote Working, Variable Shifts

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Cloud Infrastructure Management We have an exciting opportunity to join Capgemini as a Workplace Engineer in our End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio. At Capgemini we pride ourselves on our people because we know they are the heart of what we do. Embodying this in the day-to-day, our EUE Workplace Engineers are encouraged to grow and develop in the role’s fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) • Be responsible for the completion of assigned works within allocated timeframes, • Undertake Project Tasks, supporting both internal and external Project Managers, • Undertake NSR tasks to agreed timescales, • An in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 11, Windows 10), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office., • Intune/ SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired, • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity, • Understanding of AVD Technology, • Security – knowledge of disk encryption using bit locker, NTFS permissions and shared folder security, • An appreciation of M365, Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools., • Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners, • Working Knowledge of IT Service Management (ITSM) software (ServiceNow), • Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial Capgemini is proud to be a ___ under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and To be successfully appointed to this role you will need to undergo ___ checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real |

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Cloud Infrastructure Management We have an exciting opportunity to join Capgemini as a Workplace Engineer in our End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio. At Capgemini we pride ourselves on our people because we know they are the heart of what we do. Embodying this in the day-to-day, our EUE Workplace Engineers are encouraged to grow and develop in the role’s fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore. This role is required to be onsite in Barrow In Furness 5 Days per week Your role • Be responsible for the completion of assigned works within allocated timeframes, • Undertake Project Tasks, supporting both internal and external Project Managers, • Undertake NSR tasks to agreed timescales, • In-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office., • SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired, • Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial, • Security – knowledge of disk encryption using bit locker, NTFS permissions and shared folder security, • An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette, • Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Capgemini is proud to be a ___ under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Capgemini. Make it real . Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real |

You’ll lead the design and execution of monitoring strategies, integrate event management into ITSM workflows, and collaborate across teams to deliver resilient, data-driven IT services. Event Management & Monitoring Leadership. Define and maintain monitoring policies, thresholds, and alerting mec

A leading technology solutions provider is seeking a Service Delivery Associate to provide remote desk-based service to smaller managed customers.You will manage a portfolio of clients, deliver standardized service reports, and conduct service review meetings.This role requires excellent communicati

If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco. A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we've launched into new services and m

A leading gaming company in Manchester is seeking a Head of Service Management to lead the strategic direction of IT service management. This role offers a competitive salary package with additional benefits including generous bonuses and support programs. You will implement ITSM tools and drive ser

A leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities.You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture.The ideal candidate will have significant senior level experienc

A major UK retailer is seeking a proactive ITSM Lead in Manchester or Slough, focused on IT Event Management and Monitoring. This pivotal role involves designing monitoring strategies, ensuring service reliability, and collaborating across teams. Ideal candidates will demonstrate strong analytical a

A leading telecommunications company is seeking an ITSM Lead in Manchester to ensure service reliability through effective event management.

The Head of Service Management is responsible for leading the strategic direction, development, and delivery of IT service management (ITSM) capabilities and tooling across the organisation. Working closely with the Head of Digital Operations own the service/product catalogue and ensure services are

The Head of Service Management is responsible for leading the strategic direction, development, and delivery of IT service management (ITSM) capabilities and tooling across the organisation. Working closely with the Head of Digital Operations own the service/product catalogue and ensure services are

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so. Familiarity with ITSM tools and customer service skills. You will help both internal and external customers by

A leading UK retailer is seeking an ITSM Lead to drive service reliability and operational excellence.This role focuses on designing and executing monitoring strategies, ensuring optimal performance of IT services.Key qualifications include experience in IT Event Management, knowledge of ITIL practi

A technology solutions provider in Manchester seeks a Help Desk Support role responsible for managing user queries and IT issues. Candidates should have experience in customer support, proficiency with ITSM tools like ServiceNow, and strong communication skills.

A leading IT consultancy is seeking a Jira Consultant for a 6-month remote contract. The role involves enhancing the Jira Service Management environment, integrating with key systems, and supporting multiple business entities. Ideal candidates will possess strong Jira experience, along with skills i

A technology services company in Manchester seeks an IT Support Specialist to manage user queries and technical issues.The ideal candidate will log IT requests in an ITSM tool, assist users via phone and email, and escalate issues as necessary.A background in IT support and familiarity with tools su

The Head of Service Management is responsible for leading the strategic direction, development, and delivery of IT service management (ITSM) capabilities and tooling across the organisation. Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, throug

Desktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst / 2nd Line Support Analyst Attributes/Skills: • Experience working within a legal environment is essential * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software Desktop Support Analyst / 2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Jira Consultant – 6 Month Contract – Remote – Outside IR35 VIQU are looking for a Jira Consultant to enhance and scale our Jira Service Management (JSM) environment, build new capabilities, integrate with key systems, and support the onboarding of multiple business entities across EMEA. Key Responsibilities Develop and optimise JSM workflows, automations, SLAs, and configurations. Integrate Jira/JSM with AD/Entra and other external systems. Implement JSM Operations Management: monitoring/alerting integrations, alerts, and on‑call schedules. Strengthen Asset Management, including lifecycle processes and device‑to‑user mapping. Standardise and onboard business entities into JSM using reusable templates. Improve reporting through native JSM dashboards and Power BI. Support HR and Finance with JSM workflows and service processes. Build and mature core ITSM modules: Incident, Change, Problem, Request, Release, CMDB, and Service Catalogue. Apply scalable best practices while coaching internal admins. Key Skills & Experience Strong Jira Consultant experience, ideally in Jira Cloud. Deep knowledge of JSM and broader Jira products. Experience with external integrations (especially AD/Entra). Skilled in workflow/automation design, SLAs, and service project structures. Understanding of JSM Operations Management and Jira Assets. Experience creating scalable templates for multi‑entity onboarding. Comfortable supporting cross‑functional teams (IT, HR, Finance). Strong problem‑solving skills and ability to translate requirements into Jira solutions. Clear communicator with a collaborative, consultative approach. Role details: Job role: Jira Consultant Job type: Contract Duration: 6 months’ initial contract Rate: £450 - £550 per day IR35 status: Outside IR35 Location: Remote Apply now for the Jira Consultant role to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

2nd Line Support Engineer Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutionsLocation: StockportType: Full-time, office-based Are you an experienced 2nd Line Support Engineer looking for a technically varied role where your expertise genuinely makes a difference Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer. This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You’ll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you’ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation’s ongoing digital transformation. Job Description Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud platforms and networking components Assist with the management of Microsoft 365, Active Directory and Group Policy environments Support virtualised infrastructure and cloud services including Azure or AWS Maintain accurate documentation of systems, procedures and incident resolutions Contribute to security best practice and compliance with standards such as GDPR and ISO 27001 Participate in an out-of-hours on-call rota to ensure service continuity Person Specification Minimum of 3 years’ experience in a 2nd line IT support or systems support role Degree in Computer Science / IT-related discipline or equivalent commercial experience Strong knowledge of Windows client and server operating systems Experience supporting Microsoft 365, Active Directory and Group Policy Objects Understanding of networking fundamentals including VLANs, switching and routing Experience with firewalls (ideally Fortinet) Familiarity with virtualisation technologies such as Hyper-V Exposure to cloud platforms including Azure and/or AWS Working knowledge of automation tools such as PowerShell Strong communication skills with the ability to explain technical concepts to non-technical users Full UK driving licence Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous Why ApplyThis is an opportunity to join a highly respected, employee-owned organisation that invests heavily in both its people and its technology. You’ll work within a collaborative digital team supporting critical healthcare services while developing your own technical capabilities through continuous professional development and certification opportunities. In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter. To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability

IT Support Analyst – Financial Services. Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company’s IT infrastructure. Key Responsibilities Provide 2nd line remote and on-site support to employees across the organisation. Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently. Support IT infrastructure projects, system upgrades, and technology deployments. Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments. Collaborate with senior engineers and external vendors where required. Maintain accurate documentation and communicate clearly with internal stakeholders. Identify opportunities to improve IT processes and service delivery. Essential Skills & Experience 1-2+ years’ experience in IT support, ideally within a corporate or financial environment. Strong experience with Microsoft 365, Intune, and Azure AD. Solid understanding of Windows Server, Active Directory, and Group Policy. Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel to company sites if required. Desirable Experience with ITSM, RMM, or PSA tools. Understanding of Cyber Essentials, ISO 27001, and IT security best practices. Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent. The Ideal Candidate Technically strong and pragmatic, with a problem-solving mindset. Calm, methodical, and dependable under pressure. Confident communicating directly with employees at all levels. Proactive, organised, and able to manage workload independently. A team player with a positive attitude and genuine interest in technology. The Package Competitive salary and benefits package. Opportunities for ongoing training and professional development. Clear career progression within a supportive IT team. Apply Now If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you. IT Support Analyst – Financial Services

Act as a strategic advisor on ITSM, operations transformation, and service economics for internal stakeholders. You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operati

ServiceNow Project Manager - ITSM/HRSD. Lead the full lifecycle delivery of ServiceNow projects (ITSM and HRSD), from initiation through to go-live and hypercare.

We are looking for an enthusiastic and skilled ITSM technical leader to join our team and play a critical role in leading the design, implementation, and continuous improvement of our ITSM platform supporting our GEO and LEO satellite services. You are a seasoned IT professional with a deep understa

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Key requirements include active SC clearance and a strong ITSM background, with knowledge of ITIL frameworks and experience in supplier-focused environments.

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Look at Improving problem resolution times by streamlining ITSM processes. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified.

Headquartered in Little Rock, Arkansas (USA), we are seeking an ITSM Service Manager based in the United Kingdom who will report to the Associate Director, IT Service Management. The ITSM Service Manager is a full‑time, permanent employee position. This individual contributor will maintain and sup

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A leading recruitment firm is looking for a ServiceNow Technical Architect for a 3-month contract based in London.The role involves leading a team to implement ServiceNow solutions across various modules, requiring over 8 years of relevant experience and several key certifications.The position empha

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Working within an Agile team and reporting to the Senior ITSM Tooling Architect, you'll play a key role in designing, building, and configuring enterprise-scale ITSM solutions across complex environments. Strong experience with ITSM/Service Desk tools, such as:. Proven background in ITSM/ITIL framew

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