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Job description: Performance Tester Location: Leeds Preferred (3 days in office) - MANDATORY SC Cleared: Good To Have Job Type: Full-Time Relevant Experience: 8-10 Years Job Summary Test planning, writing and executing test code to ensure software quality. Key Skills: • Good JMeter tool knowledge, Setup and execution of NFT scripts., • Postman experience., • API testing experience., • Scripting knowledge (Java/JavaScript)., • Understanding non-functional requirements and work on test deliverables including test plan and reports for NFT., • Hands on experience with CI tools(GitLab/GitHub/Jenkins)., • Creating and maintaining pipeline jobs using GitHub Actions., • Skilled in test planning, test case design, and defect management., • Understanding of environments: FE,DEV, SIT, UAT, Prod., • Basic knowledge of backend logs, JSON parsing, and debugging., • Use of tools like JIRA, Azure DevOps, Confluence for tracking and documentation. Why Join Us? • We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion., • You’ll join a culture that encourages innovation, collaboration, and continuous growth., • We celebrate difference and believe diverse perspectives lead to stronger solutions., • Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds., • Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve., • We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.

We're looking for a Senior Agile Delivery Manager for our public sector client based in Newcastle, Leeds or Birmingham on an initial 12-month contract, paying up to £600 per day (Inside IR35). This role offers hybrid working with approximately 3 days per week . The successful Senior Agile Delivery Manager will be a hands-on, technically engaged delivery leader with recent, evidenced experience leading software engineering teams through active build work. You will act as Scrum Master, drive sprint delivery, manage blockers and dependencies, and engage confidently with engineers, architects and senior stakeholders on a daily basis. You will need proven experience working with the following: • Acting as Scrum Master or Delivery Manager within active software development teams, leading ceremonies, managing flow and maintaining delivery momentum, • Working directly with software developers, testers and DevOps engineers within modern engineering environments, • Delivery within technical environments including CI/CD pipelines, version control, cloud-native or platform-based services, • Managing complex backlogs, risks, issues and dependencies across multiple initiatives, • Senior stakeholder engagement, influence and evidence-based delivery reporting, • High proficiency in Jira at both team and programme level Experience within UK government digital services and familiarity with ServiceNow would be beneficial. Interested? Please apply below. Senior Agile Delivery Manager, Delivery Manager, Scrum Master, Agile, Scrum, DevOps, CI/CD, Jira, AWS, Azure, Software Delivery, Public Sector, Newcastle, Leeds, Birmingham

Senior Agile Delivery Manager (Contract) Contract Length: 12 months Day Rate: Up to £600 per day (umbrella) (+ agreed expenses for travel outside local hub) Location: Newcastle, Leeds, or Birmingham (Hybrid – minimum 60% on-site) CVs must describe what was delivered, how it was delivered, the technical challenges involved and how they were overcome. 🚀 About the Role • We are seeking an experienced Senior Agile Delivery Manager to lead the delivery of high-impact software solutions within a modern engineering environment., • This is a hands-on role, ideal for someone who thrives working directly with engineering teams and driving delivery in active development settings., • You will play a key role in enabling teams to deliver secure, resilient, and high-quality digital services, working closely with technical specialists to ensure backlogs are well-defined, prioritised, and ready for execution. 🎯 Key Responsibilities Agile Delivery (Hands-on) • Act as Scrum Master for a software engineering team, • Lead sprint ceremonies including planning, stand-ups, reviews, and retrospectives, • Remove blockers and maintain delivery momentum, • Work closely with developers, testers, and DevOps engineers, • Engage in technical discussions and delivery trade-offs, • Build strong relationships with senior stakeholders, • Provide clear, data-driven delivery reporting, • Maintain and refine prioritised backlogs, • Manage risks, issues, and dependencies, • Use tools such as Jira to track and report delivery progress ✅ Essential Skills & Experience • Proven experience in hands-on Agile delivery within software development teams, • Strong background as a Scrum Master or Delivery Manager in active build environments, • Experience working in modern engineering environments, including:, • Version control (e.g. Git), • CI/CD pipelines, • Cloud-based platforms (e.g. AWS, Azure), • Ability to engage confidently with technical teams and concepts, • Strong stakeholder management and communication skills, • Experience managing complex backlogs, risks, and dependencies, • High proficiency with Agile tooling (e.g. Jira) 🖥️ Technical Environment You will have experience working with: • Cloud-native or platform-based architectures, • Infrastructure as Code (e.g. Terraform), • Modern DevOps practices and CI/CD tooling, • Automated testing and quality engineering practices ➕ Desirable Experience • Experience working with platform or data engineering teams, • Exposure to structured change or governance processes 📍 Location Requirement (Important) Candidates must be based within a commutable distance (up to 90 minutes) of Newcastle, Leeds, or Birmingham and able to attend the office regularly. 💡 Additional Information This role requires a delivery-focused mindset with the ability to operate at pace. You must be comfortable working in a hands-on capacity, directly supporting engineering teams to achieve outcomes. If you’re an experienced Agile Delivery Manager looking for your next contract where you can make a real impact, we’d love to hear from you.

Product Manager (Internal Platforms) We’re looking for a Product Manager to lead the development of internal tools and platforms that support operational teams across logistics, finance, and commercial functions. You’ll define product strategy, prioritise initiatives, and work closely with engineering and business stakeholders to deliver solutions that improve efficiency and drive measurable outcomes. This role requires a data-driven mindset, strong stakeholder collaboration, and a willingness to test ideas and iterate quickly. Key Responsibilities • Own internal products from discovery through delivery and improvement, • Manage the product roadmap and backlog aligned with business goals, • Identify opportunities to streamline operations through tools, automation and integrations, • Work with engineering to build and improve internal systems and third-party integrations, • Use data and analytics to identify opportunities and measure success, • Run experiments, prototypes and MVPs to validate ideas before full development Someone who: • Challenges the status quo and explores new ideas, • Prefers rapid testing and learning over long planning cycles, • Is comfortable working with ambiguity and complex operational problems, • Uses evidence and data to inform decisions Skills & Experience Essential • 3+ years’ experience in a Product Manager or similar role, • Experience managing internal tools, operational platforms or B2B products, • Understanding of APIs, integrations and working with engineering teams, • Experience with product analytics and data-driven decision making, • Strong stakeholder management skills, • Experience managing product roadmaps and backlogs, • Experience in e-commerce, logistics or marketplace environments, • Experience running experiments, MVPs or A/B tests, • Experience working in start-up or scale-up environments

ROLE: Learning Design Consultant (VC by Netex) LOCATION: UK (Leeds) Hybrid REPORTS TO: Project Manager SPACE: Virtual College by Netex Overall Aims The Learning Design Consultant plays a key role in shaping and delivering high-quality eLearning content across the full Virtual College by Netex portfolio, focusing on the UK compliance catalogue. This role ensures that all digital learning content is pedagogically sound, engaging, and aligned with both learner needs and best practices in instructional design. Working collaboratively with subject matter experts and internal teams, the Learning Design Consultant is responsible for creating impactful, accessible, and effective learning experiences that enhance knowledge retention and support meaningful learner outcomes. The day to day • Designs high-quality, engaging eLearning content using sound instructional design principles and clear learning outcomes., • Works closely with SMEs to extract, translate, and refine subject matter into accessible and effective learning materials., • Ensures all content is pedagogically sound, consistent, accessible, and meets internal quality standards through rigorous review., • Applies accessibility and inclusion standards to ensure all learners can engage fully with digital content., • Manages multiple projects efficiently, meeting deadlines and contributing to smooth content delivery through clear task ownership., • Uses a customer centric approach to ensure that every course clearly addresses customer and sector needs at every part of the course lifecycle. Key Responsibilities: Instructional Design and Content Development • Design and storyboard digital learning modules using sound instructional design principles., • Apply appropriate learning theories to create engaging, interactive, and learner centred content., • Develop clear learning outcomes that align with customer or market needs and compliance requirements ., • Ensure consistency in tone, structure, and format across all content types., • Work with graphic designers and multimedia developers to bring content to life., • Maintain strong alignment with who the customer is and the course’s purpose throughout the course lifecycle. Content Analysis and Collaboration with Subject Matter Experts (SMEs) • Review and analyse existing content and SME feedback to update and amend courses, • Research topics to develop outlines for new courses for initial SME review, • Facilitate effective working relationships with SMEs to maintain project momentum., • Translate complex subject matter into accessible and meaningful learning content., • Provide guidance to SMEs on learning design best practices and engagement strategies. Quality Assurance and Pedagogical Rigor • Conduct internal reviews to ensure learning content meets pedagogical, accessibility, and editorial standards., • Apply Virtual College by Netex learning design frameworks and templates consistently., • Respond to user feedback promptly and with consideration, identifying and resolving issues, documenting decisions and changes., • Use peer review feedback to enhance content quality and instructional effectiveness., • Ensure compliance with internal quality assurance processes before content release., • Regularly reflect on and improve design practice based on learner feedback and analytics. Content Accessibility and Inclusion • Apply accessibility standards (e.g. WCAG) to all digital learning content., • Use inclusive language, examples, and design practices to support diverse learner needs., • Test content using assistive technologies and adapt as needed., • Advocate for accessibility best practices within project teams and with SMEs., • Support the continuous improvement of content inclusivity through training and peer feedback. Project Delivery and Workflow Management • Manage multiple projects and deadlines using agreed design and development timelines., • Prioritise workload to meet deadlines while maintaining high content quality., • Use project management tools (e.g., Trello, Jira, or similar) to track task progress., • Provide timely updates to the Head of Product or Project Managers on status and risks., • Contribute to post-project reviews and lessons learned sessions., • Contribute to discussions and innovations in new learning approaches, practices and technology. About you: • Experienced in creating customer specific learning solutions, • Strong communicator and collaborator, comfortable engaging stakeholders at all levels., • Commercial and customer-focused with a proactive, solution-oriented mindset., • Skilled in relationship-building and negotiation., • Organised and able to manage multiple priorities., • Results-driven, adaptable, and comfortable in a fast-paced environment., • Aligned with Netex’s values and committed to equity, diversity and inclusion., • Familiar with Articulate Rise and Storyline.

Customer Success Engineer – EV Charging Infrastructure – Remote with travel! Our client is a global leader in electric vehicle charging solutions, delivering AC, DC and V2G technology to customers in more than 50 countries, and now rapidly expanding across Europe. With this expansion comes the opportunity for an experienced Customer Success / Tech Ops Engineer to join the team in the UK and be at the forefront of sustainable mobility and EV infrastructure. Key Responsibilities will include: • Technical Support & Customer Interaction, • Documentation, Manuals & Datasheets, • Testing, Certification & Product Readiness, • Process Improvement & Cross-Team Collaboration What we look forward to: • Ability to work in a fast-paced, evolving environment with frequent product updates and shifting priorities., • Strong ownership mindset, following issues through from identification to final resolution., • Excellent communication and documentation skills, with clarity and precision., • Confidence with electrical concepts, commissioning procedures, and troubleshooting processes. Essential skills and experience: • 5+ years of experience in technical support, electrical engineering, or customer success, with good experience in the EV charging space., • Solid understanding of AC/DC electrical principles and ability to interpret technical documentation., • Experience using ticketing or support platforms such as Zoho, Jira, Salesforce, or similar systems., • Familiarity with OCPP protocols and backend integrations., • Ability to travel into the field and manually inspect/fix charging units when need be. Exciting opportunity to be e part of a rapidly growing company in the global EV charging industry, and work with innovative charging technologies including AC, DC, and V2G systems.

Join Ligentia! As a Business Analyst, you will sit at the intersection of our clients, operations, and technology, supporting the full product lifecycle from shaping new ideas to driving client onboarding programmes and ongoing enhancements. Working in agile sprints, you will turn ambiguity into clarity for our engineering teams and ensure our solutions align with real-world operational needs. Your Role: • Requirements & User Stories: Produce clear, structured user stories and acceptance criteria in Azure DevOps., • Stakeholder Management: Build trusted relationships across Engineering, Data, and Product teams to manage expectations and facilitate alignment., • Product Development: Support the discovery of new features, analyse existing platforms (Ligentix, Wayfinder, L4), and ensure solutions align with operational needs., • Client Onboarding: Lead BA workstreams for onboarding, analysing client models and coordinating UAT sign-offs., • AI & Innovation: Use and champion AI-assisted tools to accelerate analysis, documentation, and productivity. What You'll Need: Essential • Considerable experience in a Business Analyst role, with a proven track record of managing the full SDLC from requirements gathering to go-live., • Strong proficiency in both Agile and Waterfall environments., • High-level expertise in writing user stories and acceptance criteria, with hands-on experience using Azure DevOps or Jira., • A proactive and analytical mindset with the ability to break down complex problems into simple, actionable decisions., • Excellent communication and facilitation skills, capable of bridging the gap between technical details and business decision-making. Desirable • Experience in a Supply Chain, Freight Forwarding or Logistics environment., • Familiarity with CargoWise One or similar ERP/TMS platforms., • Exposure to product discovery frameworks., • Understanding of data structures and common integration methods. Why Ligentia? Why now? Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now. Ready to join us? Apply now! Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored. Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.

About Realityjam Realityjam is a UK-based game development studio and developer platform building MMO titles for PC. We've partnered with Unity, the world's leading game engine, to create a structured 2-year pathway into the games industry for emerging artists and developers. About the Program This is a 2-year Industry Access Program combining structured training with paid employment, designed to take you from foundational skills to a qualified Junior Game Artist role. Year 1 – Scion Foundation Training (SFT) A full-time (30 hours/week), 12-month pre-apprenticeship training course focused on game creation and Unity skills. During this phase, you will: • Work on live, in-production game titles, • Contribute original in-game assets (environments, skins, items) with professional credits, • Build a verified portfolio of commercial game work Please review eligibility requirements and compensation details for the SFT phase in full at realityjam.io/joinourmovement before applying. Year 2 – Adeptus Apprenticeship Upon completing the SFT, you progress directly into a guaranteed 12-month paid apprenticeship (4 days/week) as a Junior Game Artist. You will: • Build game worlds and assets for MMO titles using Unity and Blender, • Work remotely, managed via Discord and Jira, • Attend 3 in-person 2-day events per year for expert feedback and team collaboration, • Work toward Unity Certified Associate qualification (game artist or developer pathway) Apprenticeship Salary & Benefits • £17,000 base salary (part-time, 4 days/week), • 22 days holiday per year (including UK bank holidays), • Pension and sick pay, • Performance bonus: total earnings up to £22,000 per year Upon Completion Graduates will hold a globally recognised Unity Certified Associate credential. Employment offers for full-time Junior roles are made on a case-by-case basis following completion. Requirements • UK resident with the right to reside and work in the UK, • No formal experience required, but a portfolio of personal or professional work (3D art, game assets, environment art) will significantly strengthen your application, • Prior industry experience is advantageous

You will lead a cross-functional DevOps team responsible for continuous development of new features and for supporting live operations (L2 and L3) of a mission-critical service classified as Critical National Infrastructure (CNI). The service operates under strict SLA/SLO requirements, requiring disciplined operational practices, reliable releases and calm incident execution. You will create an operating model where incident triage and coordination are shared across team members, supported by clear runbooks, decision rights and escalation paths. You will uplift capability by creating T‑shaped practitioners so everyone can contribute across development, operations and service resilience, while providing people leadership and owning delivery excellence, financial management and reporting. Key responsibilities DevOps delivery leadership (build + run) Lead day-to-day delivery for a combined DevOps team, balancing roadmap outcomes with operational risk, unplanned work and live service obligations. Run a flow-based delivery system (e.g., Kanban/Scrumban) that supports frequent, safe releases while protecting reliability. Make trade-offs explicit across time, scope, quality and operational stability; secure timely decisions from stakeholders. Embed operate-to-build behaviours: operability in the definition of done, production readiness by default and engineered resilience. Live service operations (CNI, SLAs, incident/problem/change) Implement and continuously improve incident management: severity model, triage, escalation, communications and restoration within SLA targets. Ensure change is controlled and auditable to a CNI-appropriate standard: risk-based approvals, peer review, evidence capture and safe rollback plans. Drive problem management and prevention: blameless post-incident reviews, trend analysis, remediation tracking and reduction of repeat incidents/toil. Coordinate with service desk, L2 teams, security, infrastructure/platform teams and suppliers with clear interfaces and escalation paths. Shared triage and coordination model Design and operate a rota where team members across disciplines manage incident triage and coordination roles, with explicit guardrails. Establish a lightweight incident command structure for major incidents, enabling non-engineers to coordinate while engineers focus on diagnosis and fixes. Maintain runbooks, decision trees and handover checklists so incident coordination quality is consistent and repeatable. Evidence-led performance using DORA and reliability metrics Use DORA metrics as core evidence of delivery health and improvement: deployment frequency, lead time for changes, change failure rate and time to restore service. Combine DORA with operational measures: SLA/SLO attainment, incident volume/severity, MTTR, alert quality/noise and reliability trends. Convert metrics into action: set improvement goals, run spikes and demonstrate measurable change over time. People management and performance leadership Line manage team members (or manage via matrix, depending on structure), setting clear expectations, objectives and development plans. Lead performance management: regular 1:1s, feedback, coaching, addressing underperformance early and recognising strong performance fairly. Build a healthy team culture: psychological safety, inclusive ways of working, sustainable pace and shared accountability for both Dev and Ops outcomes. Own capability uplift: build T‑shaped skills through rotation, pairing, shadowing, learning time and skills coverage planning to reduce single points of failure. Support recruitment and onboarding: role shaping, interviewing and ramping new joiners safely into live service responsibilities. Financial management and reporting Own delivery financial management for the team/engagement: budgets, forecasting, burn tracking and variance analysis; escalate risks early with options. Manage capacity and utilisation: ensure the team has explicit buffers for incidents/toil and that plans reflect real operational demand. Support commercial discipline where relevant: scope/change control, accurate time recording and evidence to justify changes driven by operational realities. Produce clear reporting for all stakeholders: delivery progress, operational health, risks/issues, financial forecasts and improvement initiatives linked to metrics. Stakeholder management and governance Communicate clearly under pressure during incidents and high-risk changes; provide credible, timely updates and escalations. Report progress in a way that links delivery to service outcomes and risk posture. Ensure alignment with security, auditability and resilience expectations typical of government/health mission-critical services. Essential experience and skills • Proven experience running a DevOps build-and-run team delivering new features while supporting a live production service under strict SLAs., • Demonstrable evidence of using DORA metrics to identify constraints and drive measurable improvement over time., • Strong operational leadership: incident/problem/change management, operational readiness and safe release practices in high-stakes environments., • Experience designing and sustaining rotation models that share operational load fairly and prevent permanent dev-only or ops-only roles., • People management experience (line or matrix), including coaching, performance management and team health practices., • Government, NHS/health, emergency services, or other mission-critical delivery experience; familiarity with CNI expectations., • Familiarity with SRE concepts (SLOs, error budgets, toil reduction) applied pragmatically., • Experience integrating dev workflows with service management tooling (e.g., ServiceNow or Jira Service Management)., • Working knowledge of modern engineering practices (CI/CD, IaC, blue/green or canary deploys, observability).

We are seeking a highly motivated and organised Project Support Officer to join one of our clients within the Local Government sector, in Scotland. The successful candidate will play a key role in supporting project managers and wider delivery teams, ensuring that project activities are systematically tracked, documented, and reported. You will be instrumental in maintaining schedules, preparing progress updates, managing documentation, and coordinating key meetings and stakeholder communications. Role Details: • Day Rate: £225-250 per day, • Contract: 6 months, • Location: Scotland/Remote, • IR35: Outside IR35, • Start Date: Mid/Late April Key Responsibilities: • Provide comprehensive project support to ensure effective planning, execution, and delivery of projects., • Maintain detailed project documentation including plans, risk registers, issue logs, and meeting minutes., • Assist in tracking project milestones and deliverables, ensuring adherence to agreed timescales., • Support stakeholder engagement activities and facilitate effective communication across project teams., • Assist in the coordination of digital/web upgrade projects and transformation initiatives., • Monitor and report on project performance metrics to ensure transparency and accountability. Essential Requirements: • Proven experience working in a Project Support Officer or PMO role., • Strong organisational and time management skills, with the ability to prioritise tasks effectively., • Proficiency in MS Office Suite, including Excel, Word, PowerPoint, and Outlook., • Familiarity with project management tools such as MS Project, Jira, or equivalent is highly desirable., • Demonstrated ability to work both independently and collaboratively within project teams., • Experience working on digital/web upgrade projects., • Previous experience in the public sector or local government environment is required.

Product Owner Hybrid – Leeds City Centre (3 days onsite) Circa £45,000 + benefits We’re looking for a Product Owner to join a growing technology team, taking ownership of a client-facing SaaS platform that underpins how work is managed, tracked and improved. This is a workflow-driven product where clarity, structure and strong collaboration with engineering are key. You’ll work closely with developers and QA in a Scrum environment, shaping backlog priorities and supporting delivery from idea through to release. The role • Own and manage the product backlog for client-facing platforms and workflows, • Work closely with engineers and QA to support sprint delivery within a Scrum environment, • Translate client and operational needs into clear, testable requirements, • Prioritise work based on business impact, delivery commitments and platform direction, • Maintain visibility of priorities, progress and upcoming work, • Balance client-specific needs with scalable, reusable platform features, • Identify opportunities to improve workflows and drive consistency across clients, • Ensure data and integrations are structured and support automation, • Provide clarity to stakeholders on priorities, trade-offs and dependencies Your background • Experience working as a Product Owner within an Agile/Scrum environment, • Comfortable working day-to-day with developers and technical teams, • Experience managing and prioritising a backlog, • Exposure to SaaS, B2B platforms, internal systems or workflow-driven products, • Confident engaging stakeholders and managing competing priorities, • Structured, pragmatic and able to bring clarity to evolving requirements, • A background in Business Analysis can be useful, but this role requires someone already operating in a Product Owner capacity., • Jira (or similar tools) experience is helpful., • Product certifications are welcome but not essential. If you’re a Product Owner who enjoys working closely with technical teams, understands Scrum, and wants to take real ownership of a platform, we’d love to hear from you. We welcome applications from people of all backgrounds. If you don’t meet every requirement but feel you could add value, please apply.

Solutions Architect / Technical Delivery Lead Location: UK-based / Remote Type: Full-time, permanent or long-term contract Reports to: CTO / Leadership Role purpose: We are looking for a client-facing Solutions Architect / Technical Delivery Lead to support our CTO and strengthen the front end of complex software projects. This person will help shape solutions before delivery begins, contribute to estimates and statements of work, lead technical discovery, and remain involved on a light-touch basis during delivery to provide continuity, oversight, and senior technical judgement. This is not a pure ivory-tower architecture role. We need someone commercially aware, delivery-minded, and comfortable moving between pre-sales, discovery, technical planning, and practical support to engineering teams. Key responsibilities • Join pre-sales calls to understand client needs, technical requirements, risks, and delivery implications, • Translate early-stage conversations into clear technical scope, assumptions, delivery approach, estimates, and input for proposals / SOWs, • Lead or support paid discovery phases, including technical workshops, requirements definition, architecture thinking, and delivery planning, • Produce high-quality technical documentation such as solution outlines, delivery plans, backlog structures, integration maps, risk logs, and implementation recommendations, • Provide technical leadership at project kick-off to ensure nearshore delivery teams are set up clearly and correctly, • Stay involved on a fractional basis across larger or more complex engagements to provide continuity and senior technical oversight, • Act as a senior escalation point for delivery teams and project managers where technical clarity or decision-making is needed, • Support the CTO by taking ownership of selected priorities, helping divide workload across multiple concurrent projects, • Bring structure, realism, and early risk identification into project planning so issues are surfaced before they become client disputes, • Contribute to internal improvements in discovery, estimation, scoping, and technical governance What good looks like • Better quality scoping and estimation before projects start, • Cleaner handovers from sales/discovery into delivery, • Reduced reliance on the CTO as the only senior technical decision-maker, • Greater client confidence during pre-sales and discovery, • Fewer surprises during delivery due to stronger upfront technical planning, • Improved project margin protection through better assumptions, planning, and change control Ideal background • Strong experience in solutions architecture, technical consultancy, technical lead, or senior delivery-facing engineering roles within a software agency, consultancy, or digital product environment, • Comfortable in client-facing settings and able to communicate with both technical and non-technical stakeholders, • Proven experience shaping bespoke software projects across web platforms, internal systems, product builds, integrations, and discovery phases, • Able to balance technical quality with commercial reality, • Experience contributing to estimates, delivery plans, and statements of work, • Confident producing structured documentation that gives delivery teams clarity, • Broad technical literacy across modern web/software delivery; hands-on background is highly desirable even if no longer coding daily, • Calm under pressure and able to bring order to ambiguity Preferred experience • Experience working with nearshore or distributed engineering teams, • Exposure to Laravel, PHP, Python, React, product builds, APIs, and modern cloud-based delivery environments, • Agency or consultancy background with fixed-price and discovery-led projects, • Familiarity with delivery tooling such as ClickUp, Jira, Confluence, or similar Personal profile • Commercially aware, but not salesy, • Structured thinker with strong written communication, • Calm, credible, and trusted by both clients and engineers, • Comfortable challenging assumptions early, • Proactive in identifying risks rather than reporting them too late, • Collaborative and low ego

Job Description: iOS Engineer at everyLIFE Position Type: Permanent. Location: UK-based Remote. Head Office located in Farnborough, Hampshire. Benefits include: 25 days holiday + 3 additional days over Christmas, early finish Friday, private medical insurance, life insurance, Cycle-scheme, free non-fiction book scheme. Working Hours: Full time Following the successful launch of PASSgenius™, our cutting‑edge suite of AI, data, and automation tools, we’re entering an exciting period of rapid growth. To accelerate what comes next, we’re searching for a full‑time iOS Engineer to join our fast‑moving, feature‑rich app team. The Role • Be part of a team of highly skilled engineers to deliver polished features on consistent basis in a high pace environment. We deploy code every two weeks to thousands of users., • Directly responsible for the development and deployment processes – make sure that the features are shipped optimally, and product stays healthy once they hit production., • Design, review, write and test code. This is hands-on engineering role, and you will be directly involved in the design and development of new features, writing, reviewing and testing code., • Insist on the highest standards and create functional and engaging features that will delight our users., • Provide feedback to teammates to make your team the best version of itself. Desired Skills • Bachelor’s degree in Computer Science or related field, or equivalent experience, • 4+ years of experience with iOS mobile app development, • Good working knowledge of iOS platform, Swift, GRDB, SwiftUI, Combine, • Good communication skills and the ability to work effectively in a remote team environment, • Attention to details – any code that makes it into the product directly impacts the lives of people being cared for, • Strong computer science fundamentals in object-oriented design, algorithms and data structures, • Self-starter, analytical and creative, • Strong team player with a positive attitude, • Experience writing clean, testable, high-quality code, • Good understanding of object oriented and SOLID principles, and clean code architecture, • Experience writing apps using The Composable Architecture, • Good experience with writing unit tests, • Familiar with git and/or git-flow, Bitbucket, JIRA, Confluence, Bitrise, Bugfender Bonus • Experience in Agile methodologies such as Scrum or Kanban, • Good knowledge of test automation using XCUITest, • Good understanding of material design and offline first UX/UI, • Knowledge of Android platform, Kotlin, Room, Coroutines, Koin Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that this is a UK based role, and we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Salesforce QA Lead SC Clearance Required Role overview: We are seeking a highly skilled and experienced Quality Assurance Lead to join our growing team on a permanent basis. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Lead will work closely with developers, architects, and project managers, and will be responsible for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability Key responsibilities: • Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories., • Lead a team of QA analysts and testers, providing guidance, mentoring, and support., • Oversee various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing., • Identify, document, and track software defects using Jira, ensuring clear communication and timely resolution with the development team., • Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk, progress, and potential improvements., • Collaborate with developers, architects, and project managers to ensure that solutions meet quality standards, business requirements, and architectural guidelines., • Participate in requirements gathering and design reviews to provide input on testability, quality considerations, and resource planning., • Drive the development and improvement of QA processes, best practices, and testing methodologies., • Work within an Agile development environment, participating in sprint planning, daily stand-ups, retrospectives, and release planning., • Ensure adherence to project timelines and deliverable deadlines., • Ensure adherence to project timelines, deliverable deadlines, and budget constraints., • Create and maintain test documentation, including Master Test Plan and Test strategy, test cases, test summary reports, and quality metrics., • Manage and maintain the QA environment and test tooling. Key Skills & Experience: • 7+ years of hands-on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role., • Extensive experience with Salesforce Service Cloud implementations., • Deep understanding of software testing methodologies, quality assurance principles, and best practices., • Proven ability to design and execute comprehensive test plans and test strategies., • Extensive experience with Jira for defect tracking and test management., • Solid understanding of Agile development methodologies (e.g., Scrum, Kanban)., • Excellent analytical and problem-solving skills, with a keen attention to detail., • Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely to both technical and non-technical audiences., • Ability to work independently and as part of a team, with strong leadership and interpersonal skills., • Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable., • Experience with test automation tools (e.g., Selenium, Provar)., • Experience with tools like Zephyr., • Proven experience in test automation, including the development and implementation of automation frameworks., • Experience with performance testing tools and methodologies., • Experience managing and mentoring QA teams.

Senior / Lead QA tester Remote / Hybrid - Amersham £60,000 - £65,000 This is a social mission led business, "tech for good" platform. Their product is not only unique, but contributes a huge amount of support to its users in a huge amount of different ways. The Job This is a player / lead role, someone who can help shape the team and build process as well as get their sleeves rolled up to do the work. This role will work at the heart of the Product Team, partnering with developers, designers, analysts, and stakeholders to ensure the platform is reliable and resilient. Your focus spans the full development lifecycle — identifying risks early, validating new features, safeguarding technical changes, and maintaining strong regression coverage. You’ll collaborate closely with engineers on design and delivery, shaping testability, reviewing requirements, and contributing to code reviews with a quality‑first mindset. You’ll drive the modernisation of our testing practices as we shift from .NET Framework to .NET Core and evolve our Azure infrastructure. Along the way, you’ll protect platform stability, boost automation coverage, and play a crucial role in delivering fast, reliable features that truly support our users. The majority of the platform is running on .NET Framework 4. 7.2 , some newer elements are .NET Core . • Our stack is SQL Server, MassTransit + Rabbit MQ , ASP.MVC, Web Forms, ASP .NET Web API, server side rendering & some Angular + Vue SPAs , running several sites & backend services ., • The platform is hosted in Azure on Windows VMs., • Our CI/CD stack is Gitea + TeamCity + Octopus Deploy. As Senior QA, you will work with and test across all these layers. Essential Skills • Testing complex web platforms across the full SDLC, • Early/static testing of requirements and designs, • Functional, integration, API, system, smoke, and regression testing, • Strong collaboration with developers, designers, analysts, and product owners, • Test automation (Playwright, Selenium WebDriver, BrowserStack), • API testing with Postman or similar, • Clear, thorough documentation, • Strong communication; Agile/Scrum experience, • Analysing complex workflows, edge cases, and failure scenarios, • Testing SPAs (Angular/Vue) and responsive UIs, • Working with CI/CD pipelines and quality gates, • Performance testing (JMeter, Gatling) Desirable skills • Experience with legacy -to-modern platform transitions (e.g., .NET Framework to .NET Core), • Familiarity with tools such as Zephyr / XRay for Jira, TestRail, TestMu AI, Fiddler, • Understanding of Azure -based systems and distributed architectures, • Experience with message -driven architectures (MassTransit, RabbitMQ) 4, • Familiarity with SQL for validating data, performing investigations and debugging issues • Interest in mentoring junior QA and engineers regarding quality practices, • Experience with t est data management approaches Sound like you? lets chat...

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: This role is part of our Saab Seaeye business unit. This Project Manager role has the responsibility for delivering assigned new product projects to the requirements of cost, time and quality and for ensuring that Saab Seaeye is recognised as a Project and Program Management Centre of Excellence within Saab UK and the wider Saab business. Key Responsibilities: * Responsible for the delivery of assigned Saab Seaeye New Product Projects meeting cost, schedule and quality requirements * Deliver to customer contractual requirements * Deliver benefits in line with business case * Build strong working relationships with internal and external stakeholders * Report project status to internal and external stakeholders including customers and project boards * Ensure adherence to the applicable Saab Project delivery processes * Ensure adherence to appropriate risk management and financial control tools during execution * Lead, manage and guide a cross functional project teams * Take a leading role in the Saab UK and Saab Group Project Management community * Support the development, implementation and continuous improvement of best practice program and project management methodologies * Be a recognised leader by being accountable, holding others accountable and driving delivery * Enable a collaborative culture by encouraging communication and team work. * Support the Saab Seaeye organisation generally in developing new business opportunities * Proactively ensure alignment with other Project Managers across the Saab organisation as appropriate. Skills and Experience: * A bachelor's degree in business, project management, or a relevant industry. * A recognised certification such as PMP or PRINCE 2. * Proven accountability for large-scale budgets and financial control. * Exceptional stakeholder management, negotiation, and communication skills. * Proficiency in Microsoft Project, Jira, or similar PPM tools. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.

Our OEM Client based in Gaydon, is searching for a Senior Project Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Duties: • Lead the engineering delivery of programme content., • Managing communications with stakeholders, assisting performance through liaising with functional attribute leaders by leading Stakeholder Alignment session., • Lead and coach team members to success., • Programme Management for Engineering Content., • Data Analysis Skills (using Excel, Jira, Smartsheet)., • Experience of delivering engineering content. Engineering Programme Management., • Agile working practices., • Methodical detailed approach to work context., • Analytical skills to identify how one issue can impact on another and put in place the required interventions through support or from own knowledge base., • MS Office and Jira/Confluence competencies., • Ability to present complex data & issues to a varied audience., • Experience with propulsion or electrical commodities., • Experience in automotive industry., • Degree in Mechanical Engineering or Computer Science., • Experience in 3Dx., • Ability to manage risks and issues., • Experience of supplier management., • A person with a “can do” mentality., • An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment., • An individual with the capability to combine a short term, pragmatic focus with medium term planning., • A resilient and enthusiastic who responds constructively to new ideas and inputs., • An effective team player, actively develops and supports team members. JBRP1_UKTJ

Job Advert Job Title: Senior Integration Engineer Autonomy Location: Portsmouth Broad Oak, 3 days per week min on site We offer a range of hybrid and flexible working arrangements please speak to your recruiter about the options for this particular role Salary: Up to £50,000 (Depending on skill and experience) Who we are: Join BAE Systems and youll be part of something bigger. As a valued member of our global colleague network, youll bring your unique skills and perspectives to help pioneer progress and protect what matters most. Youll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, theres no limit to where a career at BAE Systems could take you. Role description: In this role, you will support the integration and testing of BAE Systems autonomy solutions and payloads across both surface and sub-surface maritime platforms. You will play a key role within the autonomy trials team, supporting and troubleshooting equipment and software during trials for autonomous vessels and payloads. Drawing on broad Systems Engineering expertise, you will contribute to designing and developing solutions, resolving technical issues, and producing high-quality technical documentation and presentations. Core Duties: You will apply ISO 15288 systems engineering principles throughout the full lifecycle, from requirements definition to system integration, acceptance, support and disposal. Responsibilities also include developing and reviewing specifications, planning and executing system integration and testing, performing technical reviews and approvals, and providing technical guidance while working independently across diverse products and services. Essential skills: • Youll possess higher education (or equivalent experience) in a relevant Science, Technology, Engineering and Mathematics (STEM) discipline, • You will understand engineering principles and approaches underpinning the integration of hardware & software systems for real world operation, and be capable of systems thinking, applying holistic approaches to complex problems, • Youll have a good Understanding of networking including RouteOS, Juniper and Cisco, • Youll have a basic understanding of software design and implementation concepts, • Youll have experience of requirements management (e.g. IBM DOORS Next) and configuration management, • Youll have experience of working with large scale complex system designs, • Youll have experience of multiple phases of an engineering lifecycle and good knowledge of lifecycle models (e.g. Waterfall, Agile) and associated tools (e.g. JIRA), • Youll have experience of presenting both technical and non-technical information in a formal setting Reporting into the Maritime Autonomy Integration and Trials Lead, this role will directly undertake system integration engineering activities to embody the BAE Systems Autonomy system on our surface and sub-surface platforms and associated trials and demonstration activities in the UK and abroad. Why BAE Systems? Here youll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. Youll be recognised for your contribution and enjoy rewards tailored to whats most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: Were committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 7th April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-TP1 #LI-Hybrid JBRP1_UKTJ

Senior / Lead Agile Delivery Manager 6 month Contract £575 per day (Inside IR35) BPSS clearance required Hybrid - 3 days onsite per week Newcastle Our client is seeking an experienced Senior/Lead Agile Delivery Manager to drive the delivery of key strategic engineering initiatives. You'll work across multiple teams to support shared capabilities, technical enablers, and core components used by feature delivery teams. Key Responsibilities: • Lead agile ceremonies, sprint planning and execution, • Manage risks, issues, and dependencies across workstreams, • Maintain ordered backlogs and provide clear delivery reporting, • Collaborate with Product, Engineering, DevOps and other Delivery Managers, • Remove blockers, support continuous improvement and enable timely value delivery, • Proven Agile Delivery Management experience (Scrum Master/ADM roles), • Strong planning, coordination and synchronisation skills, • Hands-on experience with ServiceNow, Jira, Mural/Lucid, • Understanding of software development environments and modern engineering practices, • Ability to quickly understand business needs, OKRs and technical roadmaps Level: SFIA 6 - Demonstrable experience influencing at scale, providing authoritative guidance, and leading delivery across multiple technical workstreams. To From Record Yes No Always use these settings JBRP1_UKTJ

Salesforce Test Analyst Note: Active SC Clearance Required Role overview: We are seeking a highly skilled and experienced Quality Assurance Consultant to join our team on a permanent basis. The successful candidate will be primarily responsible for ensuring the quality of Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Consultant will work closely with developers, architects, and project managers. Key responsibilities: • Develop and execute comprehensive test plans and test cases for Salesforce Service Cloud implementations, based on provided designs and user stories., • Perform various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing., • Identify, document, and track software defects using Jira, ensuring clear communication with the development team., • Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk and potential improvements., • Collaborate with developers to ensure that solutions meet quality standards and business requirements., • Participate in requirements gathering and design reviews to provide input on testability and quality considerations., • Contribute to the development and improvement of QA processes and best practices., • Work within an Agile development environment, participating in sprint planning, daily stand-ups, and retrospectives., • Ensure adherence to project timelines and deliverable deadlines., • Create and maintain test documentation, including test plans, test cases, and test summary reports. Key Skills & Experience: • 5+ years of hands-on experience as a Quality Assurance Consultant or Software Tester., • Extensive experience with Salesforce Service Cloud implementations., • Strong understanding of software testing methodologies and best practices., • Proficiency in designing and executing test plans and test cases., • Experience with Jira for defect tracking and test management., • Solid understanding of Agile development methodologies (e.g., Scrum, Kanban)., • Excellent analytical and problem-solving skills, with a keen attention to detail., • Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely., • Ability to work independently and as part of a team., • Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable., • Experience with Accessibility requirements and testing, • Experience with test automation tools (e.g., Selenium, Provar)., • Experience with Accessibility requirements and testing, • Experience with Salesforce Lightning Web Components (LWC)., • Knowledge of Salesforce integrations using REST and SOAP APIs., • Experience with tools like Zephyr., • Proven experience in test automation.

Murphy is recruiting for a IT Business Analyst to work within the IT team either in the North West, Leeds, London (3 days on site) Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place. The ideal candidate will come with energy, significant business analyst experience, highly developed analytical skills, excellent organisational and documentary skills, good facilitation skills and strong relationship building skills. If you're ready to make a significant and positive impact, and thrive in a collaborative One Family One Team One Murphy environment, we’d love to hear from you. A day in the life of a Murphy Business Analyst Engage with sponsors, subject matter experts and stakeholders across the business to identify, analyse, prioritise, and document functional and non functional requirements. Facilitate workshops, interviews, gap analysis, and process mapping sessions to define current/future-state processes and develop business cases. Review and analyse documentation, data, information and change requests taking action and acting upon conclusions accordingly. Support those requesting new projects and improvements to develop summary requirement, objective, strategic alignment and benefits information that help inform triage, signposting, business cases and prioritisation. Translate business needs into clear, concise, and testable requirements or user stories and present these back to sponsors, subject matter experts and stakeholders. Identify interdependencies, risks and issues that may adversely impact delivery of IT projects and work plans. Work closely internally with architects, developers, and technical teams, and externally with third party suppliers and vendors, to define solution options and assess feasibility. Ensure proposed solutions align with business objectives, technology standards, and organisational strategy. Support the delivery lifecycle by providing clarification of requirements, attending stand-ups, and reviewing deliverables. Analyse existing business processes to identify inefficiencies, risks, and opportunities for optimisation. Recommend technology-enabled improvements and contribute to continuous improvement initiatives. Assist in designing new workflows, data models, and system enhancements. Develop test cases and acceptance criteria aligned to requirements. Support system and user acceptance testing by coordinating sessions, validating functionality, and documenting defects. Stakeholder Engagement & Change Management Develop trusted and robust relationships with sponsors, subject matter experts, stakeholders and IT staff ensuring alignment, transparency, and effective communication so as ensure that project delivery success is maximised. Prepare user guides, training materials, and communication packs for new system implementations or upgrades. Support change management activities to ensure smooth adoption of technology solutions and handover of services to Business as Usual. Still interested does this sound like you ? Degree in Information Systems, Computer Science, Business, or related discipline. BCS Business Analysis qualifications, or equivalent knowledge and experience, in business analysis. Proven experience as a Business Analyst supporting the delivery of digital transformation. Excellent verbal and written communication skills, with demonstrable experience in documenting requirements, process mapping, writing user stories, benefits analysis, presenting and facilitation. Flexible and adaptable with well-developed analytical, investigative, critical thinking and problem-solving skills, underpinned by a keen eye to detail, a can-do attitude and a determination to succeed. Able to work individually or to engage and operate in collaboration with a broad range of professionals and stakeholders across the business, with well-developed listening, interpretation, influencing and negotiating skills. Able to engage effectively with both technical and non-technical staff at all levels, internal and external to the business, in a way that is meaningful to them, and that builds trusted relationships and partnerships. A good understanding of change management and experience using the ADKAR model or similar. Strong understanding of product development, Agile and/or Waterfall methodologies along with business analysis tools (e.g., Azure DevOps, JIRA, Visio, BPM tools). Willing to travel to Murphy sites and offices as required to deliver projects and be part of the ongoing development of the

Associate IT Service Delivery Manager Salary: £33,500 – £37,000 Location: Morley / Hybrid Contract: Full-time Reporting to: Senior Service Delivery Manager Travel: A full UK driving licence is essential as regular travel to Evri operational sites will be required. Are you an enthusiastic IT professional looking to take the next step in your Service Delivery career? Evri is looking for an Associate IT Service Delivery Manager to support our Service Delivery team and help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high-performing IT services that keep Evri moving. About the Role As an Associate IT Service Delivery Manager, you'll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You'll ensure that services are reliable, well-documented, and continuously improving, while gaining exposure to service transition, change, incident, and problem management. What you'll be doing Managing assigned IT services, internal IT functions, and vendors in line with ITIL best practice. Supporting Service Design and Transition activities, reviewing Service Impact Assessments, and maintaining the IT Service Portfolio. Monitoring and reviewing day-to-day vendor performance. Holding regular service reviews with stakeholders and suppliers to drive improvements. Creating service and performance reporting packs for operational and IT audiences. Contributing to Incident, Problem, and Risk Management processes with operational insights. Managing high-priority escalations directly or via the Incident Management team. Attending CAB meetings and communicating change impacts to stakeholders. Delivering small service improvement projects within your assigned business area. Identifying opportunities for cost savings across your IT services. What we're looking for Qualifications Degree-level education or equivalent experience. ITIL 4 or ITIL V3 Foundation (ITIL 4 Practitioner in Supplier Management desirable). Knowledge & Experience 3+ years in IT roles. 1+ year in Service Delivery roles. Background in technical IT roles (applications/hardware lifecycle) desirable. Experience in operational logistics is a plus. Strong understanding of ITIL and project management processes. Technical & People Skills Excellent relationship and stakeholder management. Strong written and verbal communication skills. Proficient in Microsoft Office. Confident Jira user. Experience working within an ITIL best-practice environment. Understanding of application and hardware life cycles. Awareness of project management life cycles. Full UK driving licence (regular travel essential). TPBN1_UKTJ

Job title: Cloud and Infrastructure Engineer Location: Remote, team based in Leeds Reports to: Global Head of Infrastructure, UK Remuneration: Up to £65k GBP (CWE) & pension, 25 days hols, Main Purpose Our client, a Uk based, global consulting organisation, is looking for a Cloud and Infrastructure Engineer to join their Global Cloud Services Team (GCS) with a passion for working with innovative cloud technologies, containerised hosting environments and public cloud platform engineering. The GCS team are responsible for providing first-class cloud infrastructure and engineering for our client’s managed cloud service solution to our clients and colleagues worldwide. GCS Engineers undertake infrastructure builds to specification, are responsible for incident response to remediation for infrastructure incidents and carry out maintenance activities such as patching and technical application upgrades to infrastructure estate and cloud hosted systems. Key Responsibilities • To carry out infrastructure builds to specification and internal team processes and documentation, • To provide incident response as and if required – either from monitoring and alerting or as a third-line escalation from support desk - and to undertake investigative and diagnostic processes, formulate and execute action plans, and work in teams to progress incidents to resolution, • Patch and upgrade application and platform components to pre-arranged schedules to keep within vendor support and latest security versions, • To take part in the incident management call rota to respond to incidents at 3rd line/from alerts on infrastructural platforms., • To continuously review, improve, simplify and expedite existing practises, processes, tooling, runbooks, build documents - and more - to identify opportunities for improvement and optimisation, • To take part in GCS’ proactive monitoring regime using cloud-native tooling and to respond with remedial actions to resolve issues and prevent incidents, • To stay up to date with new and emerging technologies: most notably cloud architecture and containerisation platforms personally and to leverage the experience and knowledge within the team (and wider) to make GCS an organization-leading technical resource Required Skills/Technologies • Containerization experience – preferably IBM RedHat OpenShift but also any experience working with Docker or Kubernetes in any form, demonstrable understanding of principles. Ability and demonstrable experience with building OpenShift clusters and/or building new environments into OpenShift clusters a distinct advantage. Experience managing OpenShift clusters, adding and removing nodes and compute resource, and troubleshooting as part of incident response also an advantage., • Public cloud platform engineering skills - preferably AWS and/or Azure - implementation and demonstrable builds experience a distinct advantage, • Serverless architectures and experience with cloud-native toolsets designed for immutable infrastructure, • Infrastructure as code experience – preferably Ansible but also Terraform, Chef, Puppet, AWS CloudFormation, Azure Resource Manager, Google Cloud Deployment Manager etc, • Configuration management experience – preferably Ansible but also Chef, Puppet etc, • Source control and CMDB – preferably GitHub and Azure DevOps but also SVN, Jira, Confluence, • Linux environment experience – Debian-based, Red-Hat based, • Cybersecurity practises and frameworks – notably demonstrable experience with ISO27001, SOC1/2, CyberEssentials+ and/or the NCSC 14 Principles of Cyber Security Skills and Qualifications • Team players only in GCS – our strength is in our ethos and our culture and our quality of service, • Ability to write strong and concise technical documentation to add to and improve the GCS technical library, • Ability to troubleshoot, diagnose, replicate-simulate-quantify, triage and investigate technical issues and problems, and the ability to identify root causal factors, • Professional and committed, able to work unsupervised for task completion, disciplined, organised, • Applicants that enjoy playing a mentoring role to others or bringing others up to technical grade within the team will be developed, encouraged and rewarded, • Empathic to colleagues and service requestors and willing to be as helpful as possible in a service provision role where customers are internal as well as external, • This is not primarily a client-facing role, but applicants that are comfortable to deal directly with clients and can explain technical issues to client end users may be asked to assist in this regard from time to time, • Ability to succeed working in virtual teams with colleagues on the other side of the world Place of Work: This role is either: • Home-based (homeworker);, • Based at the Leeds Office (Thorpe Park, East Leeds LS15); or (By agreement dependent upon the personal circumstances of the applicant) Some travel to a local office office to meet for face-to-face meetings with line management is required from time to time. Some travel to client premises may be required if specific need is identified., although this is uncommon. Hours of Work: This permanent role works a standard eight-hour day, five days a week. As a global role, some work outside the regular business day is required, and the salary reflects this commitment. We Commit to offer You: • A commitment to your personal development, allowing you to grow with the company., • Training and development to improve your skills, including internal team mentorship programs., • A professional, friendly, inclusive workplace., • Flexible working options, including working from home

Part Time Digital Project Coordinator Build Your Project Career Without Sacrificing Flexibility If you’re highly organised, digitally aware, and ready to step into a role where you genuinely influence project success – this is your opportunity to grow into project management while working part-time hours that fit your life. Our client is looking for a Digital Project Coordinator to become the operational backbone of their delivery team ensuring projects run smoothly, clients stay informed, and nothing falls through the cracks. About the Opportunity This is more than coordination – it’s a clear pathway into project ownership. You’ll work closely with an experienced team, supporting web and digital projects from planning through to delivery. Over time, you’ll transition from supporting projects to leading them. It’s an ideal role if you’re returning to work, stepping up from an admin / digital support role, or looking for structured progression into project management. What You’ll Gain: £30,000 – £34,000 FTE (pro rata). Part-time hours: 15 – 18 per week; Weekday mornings (Monday – Friday, 9:00 – 13:00 or 08:30 – 12:30). Hybrid working with flexibility. Paid gym membership allowance. Staff meals and activities. A clear progression path to Project Manager (6 – 12 months). Exposure to real digital projects (web, SEO, analytics). A collaborative, experienced team environment. Autonomy and trust in how you manage your workload. A role where organisation and communication are genuinely valued. What You’ll Be Doing: Acting as a key contact for clients (email, calls, updates). Scheduling meetings and ensuring clear communication. Capturing actions and keeping projects moving forward. Managing project boards (Jira, Trello or similar). Tracking tasks, deadlines, and team workload. Leading 9am daily stand-ups and aligning priorities. Supporting quoting, planning, and project reviews. Translating analytics and SEO outputs into actionable tasks. Maintaining clear project documentation. What You’ll Need: Strong organisation and attention to detail. Clear, confident communication skills. Ability to manage multiple priorities. Confidence working directly with clients. Good understanding of digital / web projects. Comfortable using Google Workspace or Microsoft Office. Bonus If You Have: Experience with Jira, Trello, or similar tools. Agency or digital environment experience. Familiarity with GA4, Search Console, HubSpot, or CMS platforms. Ready to Apply If you’re ready to take the next step into project management, without giving up flexibility – this is your chance. As part of the process, you’ll complete a short online assessment (around 10 minutes). This helps ensure the role is the right fit for both you and the team, setting you up for long-term success

Senior Agile Delivery Manager (Contract - Inside IR35) Newcastle, Leeds or Birmingham (Hybrid - 60% onsite) 12-month contract We are seeking an experienced Senior Agile Delivery Manager to lead the hands-on delivery of software within a modern engineering environment. This is a delivery-focused role, requiring active day-to-day engagement with engineering teams. You will act as a Scrum Master, lead agile ceremonies, manage risks and dependencies, and ensure consistent delivery of high-quality digital products. Key Requirements: Proven experience delivering software in agile environments Hands-on Scrum Master / Delivery Manager experience Strong stakeholder management and delivery leadership Experience working with modern engineering practices (CI/CD, cloud, DevOps) Excellent Jira proficiency Role falls inside IR35, successful candidates will be required to work through an approved Umbrella company and undertake BPSS clearance

Senior Agile Delivery Manager (Contract) Duration: 12 Months Contract Type: Inside IR35 Day Rate: Up to £600/day via Umbrella + Expenses Location: Leeds, Newcastle or Birmingham (60% Onsite Requirement) Opportunity Overview A large, complex organisation is seeking a Senior Agile Delivery Manager to support the delivery of a newly formed software engineering team. This team will focus on a defined backlog of critical improvements across service security, resilience, testability, and recoverability. This is a hands-on delivery role, not a coordination position. You will operate as an embedded Scrum Master within an active engineering team, working closely with developers, testers, and DevOps engineers to drive high-quality software delivery. The successful candidate will play a key role in ensuring backlogs are technically ready, prioritised, and executable, working in close partnership with architecture and business analysis functions. Key Responsibilities Agile Delivery (Hands-on) Act as Scrum Master / Delivery Manager within a live software engineering environment Lead core agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives Actively remove blockers and manage delivery flow, scope, and prioritisation Maintain consistent delivery momentum across sustained build activitySoftware Delivery & Technical Engagement Work closely with engineers across development, testing, and DevOps Operate effectively within modern software delivery lifecycles Engage confidently in technical discussions, trade-offs, and challenges Support delivery across complex areas such as security, resilience, and recoverabilitySenior Stakeholder Engagement Influence and challenge senior technical and non-technical stakeholders Provide clear, evidence-based reporting on delivery progress Build trust through transparency and consistent performancePlanning, Coordination & Governance Collaborate with Product Managers and technical leads to maintain prioritised backlogs Proactively manage risks, issues, and cross-team dependencies Utilise Jira for detailed planning, tracking, and reporting Support governance and change processes where required Essential Skills and Experience Recent, hands-on experience delivering software within agile engineering teams Proven track record operating as a Scrum Master or Delivery Manager in active build environments Strong understanding of modern software engineering practices, including: Version control (e.g. Git) CI/CD pipelines Cloud-native or platform-based architectures Experience working directly with developers, testers, and DevOps engineers Ability to manage complex delivery risks, dependencies, and backlogs Strong stakeholder management and influencing skills at a senior level High proficiency in Jira for team and programme-level delivery Demonstrable experience aligned to senior capability (e.g. SFIA Level 6 equivalent) CV evidence must clearly outline delivery outcomes, technical context, and problem-solving approach Technical Environment Cloud platforms (e.g. AWS and/or Azure) within active software delivery environments Infrastructure as Code (e.g. Terraform) CI/CD tooling and DevOps practices Automated testing and quality engineering approaches Secure and resilient digital service delivery Desirable Experience Experience working with platform or data engineering teams Exposure to large-scale, regulated or public sector environments Familiarity with service management or change tools (e.g. ServiceNow) Location & Working Pattern Primary locations: Newcastle, Leeds, or Birmingham Minimum 60% on-site presence required Candidates must live within a realistic commuting distance (approximately 90 minutes) for sustained attendance What's on Offer 12-month contract engagement Competitive day rate via umbrella Opportunity to work within a high-impact, delivery-focused engineering environment Exposure to complex, large-scale digital services Application Process For further information or to apply, please get in touch for a confidential discussion

Test Manager - Service Transformation Lab (Modern Workplace Platform) Locations: Leeds or Edinburgh (40% in-office) Contract: 12 months Inside ir35 Why this role matters The Modern Workplace Platform powers how 60,000+ colleagues interact with technology every day. The Service Transformation Lab (STL) delivers modern, insight-driven services that are reliable, resilient, and colleague centric. As our Test Manager, you will lead high quality testing across multiple agile feature teams to ensure everything we release is robust, intuitive, and ready for real world use. This role is ideal for someone who enjoys collaboration, clarity, and continuous improvement, and who wants to make a meaningful difference to colleague experience at scale. What you'll do Own the test strategy for several SAFe aligned feature teams, ensuring clear and efficient test processes across sprint and PI cycles. Coordinate system, integration, functional, regression and user testing, ensuring test scope aligns to story intent and business outcomes. Ensure acceptance criteria and test plans are of high standard - supporting Product Owners and Engineers to define clear, testable stories. Champion Tooling & Ways of Working Use Jira and Jira Align to manage test planning, traceability, and reporting across teams and Program Increments. Support teams in optimising how they use ServiceNow-particularly where feature enhancements or platform changes require structured testing or UAT. Drive adoption of consistent testing standards across squads within the SAFe delivery model. Lead & Develop People Line-manage and coach Testers embedded within feature teams, ensuring they have the support, clarity and confidence to thrive. Foster a psychologically safe, inclusive team environment that values collaboration, learning and knowledge sharing. Make Quality Visible Define and maintain meaningful testing metrics, such as: test coverage pass/fail trends defect trends and defect escape rate readiness-for-release indicators Produce clear and accessible quality reporting to Product Owners, Feature Leads, and Program teams. Continuous Improvement Drive improvements to testing processes, environments, data availability, and release readiness. Identify blockers early and work with Engineers, Product Owners and System Test partners to resolve them quickly. Improve efficiency by eliminating redundant testing, streamlining handoffs, and increasing the speed and accuracy of feedback cycles. What you'll bring Experience leading test activity across complex, multi team agile environments (SAFe experience highly valued). Strong understanding of test planning, system testing, integration testing, regression testing and structured UAT. Ability to challenge and support teams to produce clear acceptance criteria and test conditions. Excellent people leadership - able to coach, mentor, and build a supportive team culture. Strong communication skills, with the ability to present complex quality insights to non technical audiences. Experience working with Jira, Jira Align, and familiarity with testing processes connected to ServiceNow. If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. *Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Role: Senior Agile Delivery Manager Duration: 12 months Day rate: £(Apply online only) per day ( inside IR35) Locations: Newcastle, Leeds or Birmingham On-site: Minimum 60% office attendance (Hybrid) In this role you would join a newly formed software engineering team focused on a defined backlog of 20-30 items around service security, testability, resilience and recoverability. This is very much a hands-on delivery role - not a coordination-only position. What you would be doing Acting as Scrum Master / Delivery Manager for a software engineering team day to day. Leading sprint planning, daily stand-ups, reviews and retrospectives. Removing blockers, managing scope, flow and prioritisation to maintain strong delivery momentum. Working closely with engineers, a Senior Technical BA and an Architect to ensure the backlog is technically ready, prioritised and executable. Managing risks, dependencies and complex backlogs, using Jira at both team and initiative level. Providing clear, evidence-based reporting and influencing senior technical and non-technical stakeholders. Technical environment (you should be comfortable operating in most of these areas): Cloud platforms such as Azure and/or AWS as part of software product delivery (not migration-only). CI/CD tooling and modern DevOps practices. Infrastructure as Code (e.g. Terraform). Automated testing and quality practices. Secure, resilient digital services. What the client is specifically looking for Recent, hands-on agile delivery with software development teams in active build. Experience acting as a Scrum Master / Delivery Manager embedded with engineers. Practical experience with version control (e.g. Git), CI/CD and cloud-native or platform-based services. Strong stakeholder engagement and the ability to challenge and influence at senior level. High proficiency in Jira, plus familiarity with delivery governance tools (e.g. ServiceNow is a bonus). Experience focused only on cloud migrations, Dynamics CRM or purely integration/database projects will not be sufficient unless there is clear, recent evidence of end-to-end software product delivery. Why it might interest you Opportunity to lead delivery in a modern engineering setup where agile ways of working are taken seriously. Clear, technically focused backlog around security, resilience and reliability - not a vague transformation brief. Influential position engaging directly with senior stakeholders on a visible digital initiative. If you are within a realistic commute of Newcastle, Leeds or Birmingham and this aligns with your recent experience, I would be keen to share more details and understand your availability and expectations

Head of Digital Products We’re looking for a commercially driven Head of Digital Products to take ownership of how customers buy, interact, and engage with Panda across all digital and contact channels across the full life cycle of a customer journey. This is not a pure product role this is a revenue-driving leadership position with accountability for increasing digital sales, improving conversion, and shifting customers towards lower-cost, self-serve channels. Operating across a 3,000+ employee business with a growing customer base across the UK and Ireland, you’ll play a key role in defining how digital supports Panda’s next phase of growth. You’ll own the end-to-end ecosystem across Web (Optimizely), App, CRM (Freshworks), and Telephony (Optimizely, Freshworks, Talkdesk) — building a joined-up customer journey that delivers measurable commercial impact. What you’ll be responsible for Owning and delivering the digital product roadmap across all customer-facing channels Driving online sales growth, conversion rates, and digital adoption Building and optimising the end-to-end customer journey across digital and assisted channels Leading cross-functional product, UX, and engineering teams in a squad-based model Delivering improvements at pace through Agile (Scrum/Kanban) delivery Using data, analytics, and experimentation (A/B testing) to continuously improve performance Reducing cost-to-serve by shifting demand from manual channels into scalable digital solutions Owning SEO and PPC strategy to drive high-quality traffic and reduce cost of acquisition, ensuring digital channels deliver commercially efficient growth alongside conversion optimisationWhat we’re looking for A commercial digital product leader who understands how digital drives revenue Strong experience bridging business strategy and technology delivery Proven track record of improving conversion, digital adoption, or online sales performance Hands-on experience with Agile tools and delivery environments (Jira, Kanban, DevOps, etc.) Experience building or maturing digital product functions in a growing or evolving business Comfortable operating in an environment where structure, governance, and pace need to be established Able to identify and deliver low-cost, high-impact improvements (UX, CRO, trust signals, etc.)What success looks like Increased digital share of sales (online bookings, conversions, app usage) Improved conversion rates and customer journey performance Reduced reliance on manual channels and improved cost-to-serve A clear, prioritised roadmap delivering consistent, measurable improvements A high-performing team delivering at pace with strong Agile disciplineWhy this role matters Panda is on a significant growth journey. Digital will play a critical role in how we scale, improving customer experience, reducing cost-to-serve, and driving revenue. This role will define what “good” looks like for digital across the business and build the capability to deliver it. About The Company We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

LI-Hybrid This is the jobWe’re looking for a Jira Specialist to take full ownership of our Jira platform — someone who lives and breathes Jira configuration, governance, optimisation, and best practice. What will I be doing?Own & Evolve the Jira PlatformAct as the primary administrator for Jira

Scrum JIRA - LondonReference Code: 429794-en_GBContract Type: PermanentProfessional Communities: Delivery ExcellenceJob Title: Scrum Master with Jira Experience About the Job you are considering:We are seeking experienced Scrum Master with strong JIRA Expertise in Banking and Finance Doamin who w

Scrum Master with Project Management JIRA Expertise - LondonReference Code: 443513-en_GBContract Type: PermanentProfessional Communities: Delivery ExcellenceJob Title: Scrum Master with Project Management JIRA Expertise About the Job you are considering:We are seeking an experienced Scrum Master w

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