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As an IT Support Technician, you will be the first point of contact for our customers seeking technical assistance. You will provide support, troubleshoot issues, and ensure our clients’ systems and networks run smoothly. Your role is critical in maintaining our reputation for reliability and excellent customer service. Key Responsibilities Provide first-level support to end-users on various technical issues and problems relating to hardware, software, and peripherals. Diagnose and resolve technical hardware and software issues. Perform hardware and software installations, configurations, and updates. Manage user accounts, permissions, and access rights. Monitor and maintain computer systems and networks. Log and track all support requests, issues, and resolutions using our ticketing system. Assist in the creation and maintenance of documentation for IT procedures, policies, and manuals. Conduct remote troubleshooting and provide clear, step-by-step technical instructions. Work closely with other IT team members and departments to ensure seamless support and communication. Maintain a high level of customer service, professionalism, and confidentiality. Qualifications Proven experience as an IT Support Technician or similar role. Excellent understanding of computer systems, mobile devices, and other tech products. Experience with various operating systems, including Windows, macOS, and Linux. Familiarity with remote desktop applications and help desk software. Strong problem-solving and communication skills. Ability to work independently and as part of a team. Outstanding organizational and multitasking abilities. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

As an IT Support Technician, you will be the first point of contact for clients requiring technical assistance. Your primary responsibility will be to troubleshoot, resolve issues, and ensure the seamless operation of our clients' systems and networks. This role plays a key part in upholding our reputation for reliability and excellent customer service. Responsibilities: Provide first-line technical support to end-users for hardware, software, and peripheral-related issues. Diagnose and resolve software and hardware-related technical problems. Install, configure, and update software and hardware as needed. Manage user accounts, access permissions, and security rights. Monitor and maintain IT systems and networks to ensure efficiency. Track and log all support requests, issues, and resolutions using our ticketing system. Assist in developing and updating IT policies, procedures, and documentation. Perform remote troubleshooting and offer step-by-step technical guidance. Collaborate with IT team members and other departments to provide seamless support Maintain a professional approach, ensuring excellent customer service and confidentiality. Qualifications & Requirements Proven experience in an IT Support Technician or similar role. Strong knowledge of computer systems, mobile devices, and technology solutions. Hands-on experience with operating systems such as Windows, macOS, and Linux. Familiarity with remote desktop tools and help desk software. Excellent problem-solving and communication skills. Ability to work both independently and collaboratively. Strong organizational and multitasking capabilities. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.