96 Best de learning manager Jobs in Twickenham (enero 2026)

KBM Chartered Certified Accountants & Registered Auditors

Employer Description KBM Accounting & Advisory is an established UK-based firm with over 35 years of experience in accounting, tax, audit, and business advisory services. We are expanding our presence into the UAE through our IFZA-licensed entity in Dubai to support local businesses with high-quality, reliable, and professional financial services. Our approach combines strong technical expertise with a personal, client-focused service style. We believe in professionalism, integrity, continuous learning, and building long-term relationships with both clients and our team. As an employer, we offer a supportive working environment, opportunities to grow alongside an expanding international firm, and the chance to work closely with a qualified UK team. We value people who take initiative, communicate well, and uphold high standards in their work. Job Title: Admin / Office Coordinator Location: Dubai, UAE Company: KBM Accounting & Advisory (IFZA Free Zone) Type: Full-time Summary: We are seeking a well-organised and professional Admin / Office Coordinator to support our Dubai operations. The role requires strong communication skills, good customer service, and the ability to manage office tasks efficiently. Prior UAE administrative or accounting-office experience is preferred. Responsibilities: • Handle client enquiries via phone, email, WhatsApp, • Maintain organised digital and physical records, • Assist with client onboarding and documentation, • Schedule meetings and manage diaries, • Coordinate with PRO services for visa/licence paperwork, • Follow up with clients for missing documents, payments, or approvals, • Assist in preparing simple reports or summaries raised by accountant, • Support marketing activities (sending emails, following up on leads), • Maintain professional office environment (even if flexi-desk), • Liaise with suppliers, landlords, service providers Requirements: • 2–5 years UAE administrative experience (accountancy office preferred), • Excellent English communication, • Strong organisational skills, • Basic accounting knowledge is a plus, • Proficiency in MS Office, • Friendly, confident, client-facing personality Salary Range: AED 3,500–5,000 Start Date: January 2026

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Rottura

Front of House Team Member

hace 3 días

£12.5–£12.75 por hora

Jornada completa

Brentford

Job Overview We are seeking enthusiastic Front of House Staff to join our vibrant team. This role is essential in creating a welcoming atmosphere for our guests and ensuring their experience is exceptional from the moment they arrive. You should have a passion for hospitality and a commitment to providing outstanding service in a fast-paced environment. Duties Greet and welcome guests upon arrival, ensuring a friendly and positive first impression. Assist guests with seating arrangements and provide menus, answering any initial queries they may have. Take food and drink orders accurately and efficiently, ensuring all details are communicated to the kitchen and bar staff. Serve food and beverages in a timely manner, adhering to food safety standards throughout the process. Monitor guest satisfaction during their visit, reporting any concerns or requests promptly to the Manager on shift. Collaborate with kitchen staff to ensure smooth service flow, particularly during busy periods. Maintain cleanliness and organisation of the front of house area, including tables, chairs, and service stations. Skills Previous experience in a restaurant or hospitality setting is advantageous but not essential; training will be provided. Knowledge of food safety practices is highly desirable to ensure compliance with health regulations. Excellent communication skills with the ability to engage positively with guests and team members alike. Strong organisational skills to manage multiple tasks efficiently in a busy environment. A proactive attitude towards helping others, demonstrating a willingness to go above and beyond for guest satisfaction. Experience in bartending or food preparation is beneficial but not mandatory; enthusiasm for learning is key. Join us as we strive to deliver unforgettable dining experiences.

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Career Change

Project Management Placement Programme

Are you looking to kick-start a new career? We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Online Training Complete a selection of professional, accredited and industry recognised Project Management courses by including Prince2 & Agile. The training is delivered via video tutorials, presentations and quizzes through a portal that you study from home. Practical Training Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. Official exams At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online from your own home. PM Role Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator (£25K-£45K starting salary). Apply now and one of our friendly advisors will be in touch.

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Shepherd Stubbs Ltd

Level 2/3 Early Years Practitioner

hace 6 días

Jornada completa

London

We are currently recruiting for a Level 2 or Level 3 Early Years Practitioners to join a friendly and well-established nurseries in various locations. Role Details Full-time, permanent position Location: Wimbledon, Fulham Palace and Catford. Immediate start available Key Responsibilities: Deliver high-quality care and education in line with the EYFS Support children’s learning, development, and wellbeing Build positive relationships with children, parents, and colleagues Ensure safeguarding and health & safety standards are met Requirements: CACHE Qualification in Childcare Level 2 or Level 3 Early Years qualification (essential) Passion for early childhood education Good understanding of EYFS and safeguarding Enhanced DBS (or willingness to obtain one) Right to work in the UK What’s on Offer: Excellent salary (dependent on experience and qualification) Ongoing training and career progression Supportive management and positive working culture

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Career Change

Health & Safety Advisor Placement Programme

Are you looking to kick-start a new career in health & safety? We are recruiting for companies who are looking to employ our Health & Safety Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee within 20 miles of your location upon completion. Whether you are working full time, part-time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, Step 1 - IOSH - Managing Safely Here you will learn about the basics of health and safety. Step 2 - NEBOSH Now you will decide whether you would like to study the NEBOSH General, Construction or the Fire Safety course, depending on the path that you intend your career to follow. You will have an expert tutor on hand if required. Step 3 - Risk Assessments You will write a series of risk assessments that need to be up to a workplace standard. This is a requirement to gain your NEBOSH certification. Step 4 - NEBOSH Exams The exams can be sat in one of the official NEBOSH testing centres, or online. (Online only currently available for general certificate). Your Job Upon Completion Once you have completed all of the mandatory training and exams, we will place you into an entry level health & safety role as either a advisor, officer or coordinator, where you will be guaranteed a starting salary of £25K-£45K. We have partnered with a number of large organisations strategically located throughout the UK, providing a nationwide reach of jobs for our candidates. At a one off cost of £1099, or a deposit of £162 followed by 10 interest free monthly instalments of £113, this represents a great opportunity to start a rewarding career in health & safety and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees.

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Sales, Marketing & Operations Coordinator (30–40 hours per week | Mostly Remote | UK-based) LONDON/SURREY AREA This role would suit a motivated, ambitious early‑career professional. About The Garage Roof Company The Garage Roof Company is a specialist contractor focused on asbestos garage roof removal and high-quality roof replacements. We work with homeowners, garage blocks, and larger-scale projects, and the business is growing quickly. We’re now looking for a capable, motivated Sales, Marketing & Operations Coordinator to help run the day-to-day of the company. This role is key to keeping the business organised, responsive, and professional — and will grow as the company continues to grow. About the Role This is a varied, hands-on role covering sales, customer communication, operations, and marketing. You’ll be the main point of contact for customers, manage enquiries and follow-ups, schedule jobs, support the teams on the ground, and help keep everything running smoothly. Your work will directly free up the business owner’s time to focus on growth, lead generation, and expanding into larger commercial and council contracts. This role suits someone who is: Confident on the phone A strong people person Organised and proactive Comfortable with technology and modern tools Keen to take ownership and grow with a business Working Pattern Mostly remote role Occasional office days may be required (for training, planning, or operational catch-ups) Flexible hours within 30–40 hours per week Key Responsibilities Sales & Customer Management Handling inbound enquiries and introductory customer calls Chasing quotes and following up warm leads Answering customer questions confidently and professionally Building trust and rapport with customers Operations & Scheduling Booking jobs into the diary Scheduling and organising work for installation teams Planning workloads weeks ahead Ensuring job details are clear and ready for smooth delivery Communications Managing WhatsApp follow-ups and customer updates Handling email and message-based communications Acting as the day-to-day communication hub of the business Invoicing & Admin Creating and sending invoices Tracking job progress and payments Keeping systems, records, and workflows organised Managing and working with our CRM program to track leads, customers, and jobs Marketing & Social Media Managing and posting content on Facebook, Instagram, LinkedIn Creating social posts, graphics, and videos using Canva or similar tools Supporting brand presence and lead generation Assisting with marketing initiatives and campaigns Systems, AI & Automation (Bonus Area) Experience and growing knowledge of Using AI tools to improve efficiency Helping improve systems and processes Supporting or creating simple automations and workflows. Who We’re Looking For Confident and professional on the phone Strong communicator and people person Organised, reliable, and able to manage multiple tasks Comfortable with technology and learning new systems Self-motivated and able to work independently Keen to grow with the company and take on more responsibility over time Sales experience is a bonus, but not essential — attitude, confidence, and organisation are more important. Nice to Have (But Not Essential) Experience managing social media accounts Experience creating social media posts, graphics, or videos (Canva, CapCut, etc.) Familiarity with AI tools or automation platforms Basic coding or automation skills. N8N, MAKE etc. Experience in sales, operations, or a growing business What We Offer 30/40 hours per week £18,000/£24,000 Salary Additional Commission available based on performance Flexible part-time hours Mostly remote working Direct access to the business owner Holiday entitlement: pro-rata 5.6 weeks per year A role that will grow as the company grows, with increased responsibility and progression opportunities Real involvement in scaling a specialist, respected business Reporting Line You’ll report directly to the business owner and play a key role in how The Garage Roof Company operates and grows.

We are Everypawdy, a small boutique dog walking and training company offering services in Notting Hill, Kensington, Chelsea and Fulham. We are looking for enthusiastic, active people for this beautiful but physically demanding job. We are looking for people who want to be part of our little family, hang out with many dogs, learn more about them, or improve their dog skills. (We offer support for those interested in pursuing a dog training career). This is an awesome job, but unfortunately, it is not a summer job. As you can imagine, building the trust of clients and dogs takes time. Hence, we require committed people who understand that the dogs need to go out regardless of the weather or the situation. Not taking the job seriously can affect the dogs' lives. • 20-day holidays and bank holidays paid REQUIREMENTS • Monday to Friday 9-2 pm, • Must be a dog lover, • Professionalism (the dogs need to go out)., • Punctuality, • Good Communication Skills for our Friendly Proactive Customer Service, • Good level of English, • 12 months commitment (minimum), • Work Permit Dog Walker Role Summary Thank you for your interest in joining the Everypawdy team! Below is a summary of what to expect from the role and how we operate. The Daily Routine & Hours We operate a structured schedule to ensure all our dogs get the exercise and socialization they need. • Shift Times: Your day is split into two main blocks:, • Group 1: 09:00 – 11:00, • Group 2: 11:30 – 14:00, • The Workflow: You will collect your group on foot, walk to the park, manage off-leash playtime, and drop them home., • Communication: After each walk, you’ll send a photo to the client's WhatsApp group and confirm the collection time for the next day., • We have two positions: Monday to Friday and Monday to Thursday (specify which one you are applying for please) Group Logistics • Group Size: A maximum of 4 dogs per group to ensure high safety standards., • Zones: All dogs live within a maximum 20-minute walk from the park. We rotate walking zones monthly to keep the routes fresh and ensure all dogs know all walkers. Physical Requirements & Gear • Activity Level: This is a highly active role. You should expect to walk between 15,000 and 25,000 steps daily in all weather conditions., • Uniform: We provide Everypawdy branded jackets, jumpers, t-shirts, and gear. You will need to provide your own comfortable, waterproof walking shoes or boots. Paid Training & Development We are committed to making you an expert in dog handling: • Onboarding: A 2–4 week paid training period involving shadowing and 1-on-1 dog handling lessons., • First Aid: Once you have completed your 3rd week of training, we pay for your 5-hour Pet First Aid certification., • Growth: We offer an optional yearly short course in dog training for those looking to further their career in animal behavior. Communication & Trust At Everypawdy, transparency is key. All communication with owners is conducted through dedicated WhatsApp groups. This ensures everyone is on the same page and helps us build long-term trust with our clients. We offer services in Fulham, Chelsea, Kensington, Notting Hill. If the hours, physical requirements, and training structure sound like a good fit for you, please give us a shout! We would love to hear from you. Many thanks! La Familia Everypawdy

The Hound in Chiswick are seeking a Senior Bartender to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Bartender looking for a new role in an award winning, critically acclaimed group. The Restaurant The third opening from JKS & Dom Jacobs on Chiswick High Road, West London. Following on from the Success of The Cadogan Arms and The George. A modern-day coaching inn built within the walls of a Victorian police station, now the perfect stop for a pint, a meal, or a bed for the night. Headed up by Managing Director Dom Jacobs, with food by Culinary Director James Knappett. The menu focuses on simply prepared British produce, celebrating the provenance of locally sourced fish, meat, and fresh vegetables, as well as sharing roasts on Sunday. Drinks range from cocktails to a carefully curated wine list, and a comprehensive beer list. The Position The right Senior Bartender will be passionate and knowledgeable about beers, whisky and cocktails, and have a good background in high volume restaurants and bars, whilst delivering exceptional guest experiences with personality and flair. The Successful Bartender will have: Prior experience as a Bartender within a fast paced-quality restaurant or bar; Eagerness to roll your sleeves up and get stuck in; A creative approach with impeccable attention to detail; Passion for beverage, food and hospitality, along with the eagerness to continually learn; The desire to develop your career within an ambitious and trend-setting restaurant group;

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Internship Opportunity — Social Media & Brand Assistant Le Petit Maus Location: London (hybrid / remote) Duration: 3–6 months (flexible) Start date: Immediate Compensation: Travel expenses covered About Le Petit Maus Le Petit Maus is a design-forward children’s brand founded in London, known for our colourful, illustrated swaddles (3 new product launched coming) and playful—not traditional—approach to newborn essentials. We blend fashion, storytelling and function, and are expanding our brand presence across social, retail and press and have been seen in Tatler, House and Garden, and Countrylife We’re looking for a creative, proactive intern to join us and support our next stage of growth. Role Overview This is a hands-on role ideal for a student or recent graduate interested in fashion, social media, branding, PR or digital marketing. You’ll work closely with the founder to shape how Le Petit Maus shows up across channels, help drive brand visibility, and get exposure to the operational side of running a growing consumer brand. Key Responsibilities Social Media & Content (Primary Focus) • Support in defining and executing our social media content strategy across Instagram, TikTok and Pinterest and Email, • Create engaging posts, reels, stories, moodboards and visual assets that align with our brand aesthetic, • Conduct light competitor and trend research to inform content ideas, • Help manage the social posting calendar and track performance, • Assist with photography/videography for new products and campaigns Influencer, Press & Community Engagement • Coordinate gifting and outreach to influencers, stylists and parenting creators, • Support communication with press contacts and PR enquiries, • Maintain lists of creators, partners and press materials, • Help manage inbound messages across platforms and support community engagement Inventory & Operational Support • Assist with stock checks and light inventory management tasks, • Help prepare press packages, influencer mailers and product shipments, • Liaise with fulfilment partners when needed 🌟 What We’re Looking For • Someone super creative, organised and excited about building a brand, and willing to appear on the socials themselves with some acting, • Strong interest in fashion, children’s lifestyle, social media or marketing, • Comfortable with Canva/ marketing tools or willing to learn quickly, • Strong communication skills and attention to detail, • Ability to take initiative and work independently when needed, • A positive, can-do attitude — we’re a small team and we move fast! 💛 What You’ll Gain • Real experience shaping the social and brand presence of a growing fashion/lifestyle brand, • A portfolio of content and brand work you can showcase, • Exposure to PR, influencer marketing, product development and e-commerce, • Hands-on learning in a friendly, entrepreneurial environment, • A chance to be part of a creative brand on the rise How to Apply Please send your CV, a short note about why you'd like to join Le Petit Maus, and (if you have one) a small portfolio or examples of content you’ve created We can’t wait to hear from you 💕

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JKS Restaurants

Head Waiter / Waitress

The Hound are seeking a Waiter to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Waiter looking for a new role in an award winning, critically acclaimed group. The Hound is the third opening from JKS & Dom Jacobs on Chiswick High Road, West London. Following on from the Success of The Cadogan Arms and The George. A modern-day coaching inn built within the walls of a Victorian police station, now the perfect stop for a pint, a meal, or a bed for the night. Headed up by Managing Director Dom Jacobs, with food by Culinary Director James Knappett. The menu focuses on simply prepared British produce, celebrating the provenance of locally sourced fish, meat, and fresh vegetables, as well as sharing roasts on Sunday. Drinks range from cocktails to a carefully curated wine list, and a comprehensive beer list. The ideal Waiter/Waitress will have: Previous experience as a Waiter/Waitress in a high-end, fine dining restaurant Passion for delivering exceptional guest experience A keen interest in British cuisine, with a desire to learn and develop with us Excellent attention to detail and a highly personable nature. BENEFITS & CULTURE Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself Up to 50% off dining across JKS Restaurants Retail & Takeaway Discounts Code App Membership Look After Yourself Discounted Gym Membership Company Donations for your involvement with Charities Employee Assistance Program Access to Financial Advice Wedding Gift & New-born Care Package - Celebrating your big occasions Progress Yourself Access to our fantastic L&D Calendar A personalised learning & development plan to develop your skills and knowledge Career progression with a fast-growing, critically acclaimed restaurant group. Be Yourself Employee referral scheme - paying up to £600 per referral Staff parties & long service awards

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TG PRIME PROPERTY SOLUTIONS

Business sales executive (Property Services)

Job Overview – Business Sales Executive (Property service) We are recruiting a proactive and commercially minded Business Sales Executive to support the company’s business development and client relationship management activities within the UK residential property market, with a particular focus on serving Chinese-speaking client groups (including landlords and tenants). This role will play an important part in the company’s property services operations by identifying client needs, promoting company services, and supporting the achievement of sustainable business growth through a consultative, relationship-oriented sales approach. Key Responsibilities • Communicate with existing and potential clients, including Chinese-speaking clients, landlords, and tenants, to understand their property-related needs and provide appropriate service recommendations., • Support business development activities and assist in identifying new sales opportunities., • Assist in establishing and maintaining long-term relationships with landlords, developers, and key clients, ensuring high-quality customer service and ongoing follow-up., • Act as the day-to-day point of contact for designated clients, providing timely responses and basic advisory support, and assisting with communication regarding service quotations, payment arrangements, and service confirmation matters., • Work closely with internal teams to ensure smooth information flow and efficient service delivery., • Participate in property viewings and project communications as required, supporting client decision-making and service confirmation processes., • Accurately record client information, communication records, quotations, and sales activity information in the CRM system to ensure data completeness and traceability., • Assist in preparing sales activity reports, client summaries, and sales pipeline updates for management reference., • Support marketing and promotional activities targeted at Chinese-speaking clients. Candidate Requirements • Strong interpersonal and cross-cultural communication skills, with the ability to establish and maintain professional and stable client relationships., • An interest in the property services sector, with a solution-oriented working approach., • Ability to manage multiple client enquiries and account matters in an organised manner, with good time management and organisational skills., • Previous experience in sales support, customer service, account coordination, or business development roles is preferred; experience in property or real estate-related roles is an advantage., • Understanding of the UK residential property market, or a strong willingness and ability to learn lettings processes, landlord-tenant relationships, and related service content., • Proficiency in using CRM systems and Microsoft Office applications., • Bachelor’s degree or above; discipline not restricted (business, management, finance, marketing, or related fields preferred)., • Fluency in spoken and written Mandarin, with good working proficiency in English; Cantonese language skills are an advantage but not essential.

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Fast Charger Ltd

Field Sales Representative

Job Title: Field Sales Agent (Commission-Based, Fast-Track to Full-Time BDE) About Us: Your phone dies. Panic sets in. Fast Charger saves the day! We’re rolling out super-fast phone charging stations in cafés, restaurants, gyms, and more—making sure no one’s ever left stranded with a dead battery. We’re growing fast, and we’re looking for energetic Field Sales Agents to join us on a commission basis. Prove your efficiency in sales, and you could progress to a full-time Business Development Executive within a month. Your Mission (Should You Choose to Accept It): Visit local businesses face-to-face to introduce Fast Charger. Demonstrate how Fast Charger stations can attract more customers and add value to the business. Obtain approvals, complete digital agreements, and manage the installation of stations—from start to finish. Convert prospects into confirmed installations. Keep detailed records of your interactions and progress. Collaborate with a fun, ambitious team that’s building something exciting. Who You Are: A people-person who enjoys engaging with new people and inspiring enthusiasm. Persistent, motivated, and willing to hustle for results. Excited to earn based on performance, not just hours. Previous sales experience is an advantage, but not essential—we provide full training. Minimum GCSEs required. Why You’ll Love This Role: Earn as you go: Attractive commission structure per installation. Fast-track career growth: Strong performers may progress to a full-time BDE role within approximately a month. Learn & develop: Gain hands-on experience in sales, business development, and client management. Be part of something exciting: Join a supportive, ambitious team. Weekly pay means you see the rewards of your efforts immediately. Application Process: One online interview. Sales training in the office. Start working & earning: potentially within a week! If you’re ready to get out there, earn based on your efforts, and unlock a genuine career path in sales, we want you on our team!

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Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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L’AMORE COFFEE AND MORE

About Us: Join our vibrant café where we blend exceptional coffee with a welcoming atmosphere. We are passionate about creating memorable experiences for our customers through great service and high-quality beverages. Job Description: We are seeking an enthusiastic and skilled Barista to join our team. As a Barista, you will be responsible for crafting delicious coffee and tea beverages, providing outstanding customer service, and maintaining a clean and inviting café environment. Your role is crucial in ensuring our customers leave with a smile and a perfect cup of coffee. Responsibilities: • Prepare and serve a variety of coffee and tea drinks, following our recipes and presentation standards., • Operate coffee-making equipment such as espresso machines, grinders, and brewers., • Maintain cleanliness and organization of the café, including workstations, seating areas, and restrooms., • Take customer orders and process transactions accurately using the POS system., • Provide exceptional customer service, including answering questions and making recommendations., • Assist in inventory management, including stocking supplies and notifying the manager of low stock levels., • Adhere to all health and safety regulations and best practices. Qualifications: • Previous experience as a Barista or in a customer service role is preferred., • Strong communication and interpersonal skills., • Ability to work in a fast-paced environment and handle multiple tasks simultaneously., • A passion for coffee and a desire to continuously learn and improve., • Attention to detail and a commitment to maintaining high standards., • Availability to work flexible hours, including weekends and holidays.

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