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Job Title: Neighbourhood Officer Salary: £33345 Location: Extensive travel, including to Gainsborough, Scunthorpe and Sleaford. Full UK car licence and vehicle required. This is a role working for Ongo. Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Benefits of working with Ongo include: • 30 days paid holiday plus bank holidays and your birthday off, • Exceptional leave, • 15 hours per year paid volunteering, • Annual pay review, • Mileage reimbursement at 45p per mile, • Free parking (pass provided), • “No sick days” voucher, • 9.5% pension contribution (Aviva), • 3x salary life assurance policy, • Enhanced maternity/paternity pay, • Simply Health package (including Pro-counselling for family members), • Housing Perks, • Agile working, • Home working equipment provided, • Local gym discounts, • Discounts at Costa and Starbucks (town centre), • Car lease scheme Main Responsibilities Tenancy and property management: • Deliver tenancy management services, ensuring policies and procedures are adhered to., • Monitor and control the progress of empty properties to meet targets and minimise revenue loss., • Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood., • Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions., • Address tenancy breaches, including investigating abandoned properties., • Community & Neighbourhood Engagement:, • Provide excellent customer service to ensure tenants and residents take pride in their homes and communities., • Highlight and address emerging estate and community issues affecting sustainability., • Manage anti-social behaviour cases with a proactive approach, focusing on early intervention., • Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery., • Actively promote customer involvement and encourage participation in decision-making., • Partnerships & Compliance, • Collaborate with internal departments and external agencies to resolve tenancy and community challenges., • Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures., • Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods., • The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures. Skills, Competence, Experience Required • Strong understanding of housing legislation and social housing challenges., • Awareness of housing management governance and best practices., • Sound judgment and decision-making skills., • Ability to prioritise workload, meet deadlines, and handle pressure effectively., • Strong written, verbal, and interpersonal communication skills., • Ability to work independently and as part of a team., • Competence in using housing management systems and maintaining accurate records., • Customer-focused approach to service delivery., • The role requires resilience, empathy and conflict resolution skills., • A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Closing date for applications is 1 June 2026 For more about us, visit www.ongo.co.uk We want our organisation to reflect the communities we serve, and we actively encourage applications from candidates of all backgrounds, particularly those from groups currently under‑represented in our workforce. As a Disability Confident Employer, we are committed to creating an inclusive and accessible recruitment process. This means we actively encourage disabled candidates to apply, we work to remove barriers within our recruitment practices, and we guarantee to consider applicants with a disability who meet the essential criteria for the role. If you need any adjustments at any stage of the recruitment process, please let us know. We are happy to support you to ensure you can perform at your best

We are looking for an experienced and proactive Lettings Manager to lead and drive a lettings function for a client of ours in Lincoln. This is a fast-paced role suited to someone who thrives in dynamic environments, adapts quickly to change, and enjoys working collaboratively across teams to deliver exceptional results. You will be responsible for managing the end-to-end lettings process, leading and supporting the lettings team, and working closely with property management, operations, and company management to ensure a seamless customer experience. Working hours: 9.00am to 6.00pm Location: Lincoln, 5 days in the office Salary: £35,000 - £45,000 per annum (dependent on experience) + performance based bonus + benefits Key Responsibilities Manage and oversee the full lettings process from appraisal to move-in Lead, motivate, and develop the lettings team to achieve individual and branch targets Drive new business generation and maintain strong relationships with tenants Ensure compliance with all relevant lettings legislation and company procedures Monitor market trends and adjust pricing and strategies accordingly Support other departments during peak periods, demonstrating flexibility and teamwork Handle complex negotiations and resolve issues efficiently and professionally Maintain high standards of customer service for landlords and tenants * Produce regular performance reports and cont...

We are looking for an experienced and proactive Lettings Manager to lead and drive a lettings function for a client of ours in Lincoln. This is a fast-paced role suited to someone who thrives in dynamic environments, adapts quickly to change, and enjoys working collaboratively across teams to deliver exceptional results. You will be responsible for managing the end-to-end lettings process, leading and supporting the lettings team, and working closely with property management, operations, and company management to ensure a seamless customer experience. Location: Lincoln, 5 days in the office Salary: £35,000 - £45,000 per annum (dependent on experience) + performance based bonus + benefits Key Responsibilities • Manage and oversee the full lettings process from appraisal to move-in, • Lead, motivate, and develop the lettings team to achieve individual and branch targets, • Drive new business generation and maintain strong relationships with tenants, • Ensure compliance with all relevant lettings legislation and company procedures, • Monitor market trends and adjust pricing and strategies accordingly, • Support other departments during peak periods, demonstrating flexibility and teamwork, • Handle complex negotiations and resolve issues efficiently and professionally, • Maintain high standards of customer service fo...

Goodlord in Lincoln is seeking a dedicated professional to support tenant and landlord communication and manage insurance claims.The role emphasizes outstanding customer service and organizational skills, requiring experience in a process-driven environment.Candidates should possess strong communica

Connells Group, the Home of Opportunity, is seeking a highly motivated Lettings Negotiator to join our successful Bairstow Eves residential lettings team in Lincoln. Ideally have previous lettings or sales experience. Join Connells Group – the Home of Opportunity – and kickstart your career, wit

Catch 22 are currently working with a growing property management firm looking to recruit a Centre Manager to cover a commercial site in Barnsley. Centre Manager Core responsibilities include: Dealing with tenant enquiries and managing their expectations with regards to the site and their workspace. Managing customer enquiries, arranging viewings and organising sales and lettings. Conducting audits and inspections of the site and units to ensure a compliant and safe working environment. Booking maintenance requests and dealing with external contractors working onsite. Overseeing minor works projects and developments including if required decommissioning/demolishing of units. Maintaining high tenant occupancy and create rent forecasts for the coming months. Ideal candidates will have previous experience overseeing large industrial lettings with excellent customer service and experience managing tenants and sales. Having Facilities Management or Health & Safety qualifications would also be beneficial though not required for this role. For this the client offer a salary up to £28,000 per annum plus bonus schemes as well as great starting holiday allowance and company discount scheme

ABOUT US At Goodlord, our brand is built on one simple belief: renting should be effortless. We exist to strip away the bottlenecks, clear the admin, and give agents, landlords, and tenants a smarter, simpler way forward. As more and more tenants with higher digital expectations entered the market, we were confident that we could provide a solution that works for everybody. ABOUT THE ROLE - Insurance Claims Facilitator Goodlord’s mission is to be the gold standard platform for renting, and we’re on the hunt for an Insurance Claims Facilitator, reporting directly to our Insurance Claims Team Leader, to help us achieve this. We’re looking for an Insurance Claims Facilitator who is passionate about delivering a seamless experience for our Rent Protection and Legal Expenses Insurance customers. In this role, you won't just be "processing" claims; you’ll be the expert owner of each case. We need someone with a keen eye for the smallest details, someone who takes pride in getting it right the first time and ensuring our Letting Agents and Landlords feel supported through every step of the journey. No two days are ever the same at Goodlord, so what you’ll be up to will vary. The pace we move at also means priorities can change, and you’ll need to be comfortable with this (we’ll support you!) But these are the things that will be core to your role and will keep you busy. Insurance Claims Facilitator day-to-day: Detailed Claims Ownership: Reviewing new claim submissions with a fine-tooth comb. You’ll ensure every piece of evidence from tenancy agreements to rent ledgers is complete and compliant before moving forward. Technical Assessment: Using your analytical skills to assess claims against policy wordings. You’ll be responsible for making clear, accurate determinations on cover and explaining these decisions simply and professionally. Clear Communication: Keeping the customer at the heart of everything. You’ll provide regular, proactive updates so our customers never have to chase us for information. Legal & Recovery Partnership: Working closely with our panel solicitors when mediation isn't an option. You’ll ensure they have a perfectly prepared evidence pack to help recover property possession and outstanding arrears. Financial Accuracy: Processing Rent Protection payments accurately and on time. You’ll have a "zero-error" mindset when it comes to calculating figures and managing settlement timescales. Information Excellence: Providing factual, high-quality information in line with our processes, ensuring our records are always audit-ready. ABOUT YOU You should apply for Insurance Claims Facilitator if you: A "Forensic" Eye for Detail: You’re the type of person who naturally spots an inconsistent date or a missing signature. You understand that in insurance, the small details matter most. True Ownership: You take responsibility for your own caseload from start to finish. You don’t just wait for things to happen; you proactively drive your cases toward a resolution. Excellent Communication: You can establish rapport and trust quickly over the phone. You’re also a pro at writing clear, concise emails that break down complex information for our customers. Super Organised: You have a proven ability to prioritise a busy workload. You’re comfortable juggling multiple tasks without letting the quality of your work slip. Resilience & Positivity: You have a "get stuff done" attitude. You stay calm under pressure and thrive in a fast-paced environment where no two days are the same. Tech Savvy: You’re comfortable using various software packages, including Salesforce, and Google Workspace, to keep our data organized and accurate. It would also be great if: You have experience in insurance claims, the lettings industry, or a legal/compliance-heavy environment where attention to detail was your primary focus. Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer* Regrettably we are not able to provide sponsorship for this role. No agencies please - we have tried and trusted partners we would turn to should we require support

Build and lead the lettings and property management team. We are now looking for a Founding Operator to establish and scale the Lettings & Property Management function within Reya. This is not a traditional Lettings Director or Property Management role.

The ideal candidate possesses a full UK driving license, strong interpersonal skills, and an understanding of residential lettings legislation. Felicity J Lord in South London is looking for a driven Senior Lettings Negotiator to join their team.

Butters John Bee in Newcastle-under-Lyme is seeking a Senior Lettings Negotiator to join their team.

Benefits of being a Senior Lettings Negotiator at haart Estate Agents in London. A day in the life of a Senior Lettings Negotiator at haart Estate Agents. Essential Skills Of a Senior Lettings Negotiator.

Mandarin Recruitment is seeking a Lettings Negotiator for a London-based Leasing Real Estate company.

Campions is seeking a Lettings Negotiator to join our successful team in Chiswick.

We are seeking an experienced and drivenLettings Operations and Compliance Lead to join our Central London lettings team. Reporting directly to the Lettings Manager, you will play a key supporting role in managing the lettings team, driving performance, overseeing deal progression and maintaining hi

Campions is looking for a Lettings Negotiator in Clapham Common.

Joyce Guiness Limited is looking for an experienced Lettings & Sales Negotiator to join their team in Greater London. The candidate will manage the lettings department, conduct property viewings, and negotiate offers in the high-end real estate market.

At Kinleigh Folkard & Hayward (KFH) we are looking for a Lettings Negotiator to join our Residential Lettings team. KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block managemen

BARNARD MARCUS is seeking a highly motivated Trainee Lettings Negotiator to join their residential lettings team in North Finchley. You will gain experience in all aspects of lettings and property management, ensuring a rewarding career.

Cluttons is seeking an Office Coordinator to provide comprehensive administrative and secretarial support to both the sales and lettings teams at their Wapping office.

A UK estate agency is seeking passionate and driven individuals to market properties and negotiate new tenancies.The role includes comprehensive training at the Spicerhaart Learning & Development Centre, with a focus on personal development and ongoing support.Candidates must possess a vehicle and a

Foxtons Estate Agents in Greater London is seeking a Lettings Administrator to support landlords and tenants throughout the rental process.

Savills Company is seeking a leasing professional in the United Kingdom to deliver a comprehensive leasing service across multiple BTR assets.The position involves applicant management, conducting viewings, negotiating deals, and working closely with teams to enhance performance.Offering a salary of

Senior Lettings Negotiator to join their Surrey branches. You will work closely with Branch Managers to enhance results and service delivery in lettings.

FOX & SONS is seeking a motivated Property Manager to join their Property Management team in Mutley Plain, UK.The part-time role involves supporting landlords and tenants by providing exceptional property management and tenancy support.Candidates should have strong customer service skills, a full UK

Hamptons are looking for a Lettings Assistant to join and support the South Londonteam on a fixed term contract basis. From the moment you start your career with us as a Lettings Assistant, you will receive the best development, benefits and opportunities in the business. Key Responsibilities of a L

Pear Recruitment is seeking a Junior Property Manager in Finchley, UK.The role involves managing a portfolio of properties, ensuring the highest standards of service for landlords and tenants.Responsibilities include logging maintenance, overseeing rental payments, conducting property inspections, a

Benefits of being a Senior Lettings Negotiator at Felicity J Lord Estate Agents in Clerkenwell:. A day in the life of a Senior Lettings Negotiator at Felicity J Lord Estate Agents in Clerkenwell:. Essential Skills of a Senior Lettings Negotiator at Felicity J Lord in Clerkenwell:.

WANTED! An effective and experienced Estate Agency Area Sales & Lettings Manager is required to oversee operations across residential sales and lettings across South East London and Kent: managing multiple branches, leading teams, and ensuring excellent client service. An exciting opportunity has ar

Senior Negotiator / Lettings Associate. Negotiate and close lettings transactions, ensuring a professional and efficient service. Build and maintain relationships with clients, providing outstanding communication and service throughout the lettings process.

Johns&Co is looking for a Senior Lettings Negotiator to join their top-performing team at London City Island. The successful candidate will have significant experience in lettings, a valid driving licence, and excellent communication skills.

A leading property services group in Greater London is looking for a Senior Lettings Negotiator to provide exceptional service to landlords and tenants.

An understanding of current legislation related to Residential Lettings. We are recruiting for driven, ambitious Senior Lettings Negotiators who are ready to make a real impact across our Suffolk offices. From growing successful lettings portfolios to building strong relationships within the local c

Support the delivery of leasing strategy including positioning, pricing and channel mix, from digital marketing to local agents and corporate lettings.

Becoming the face of the brand for lettings teams across SW & PCL from Clapham to Chelsea and everything in between. Why this is perfect for lettings professionals:. You’ll use your existing lettings knowledge in a new way, with more autonomy and better earning potential.

Senior Lettings Negotiator - Residential Lettings. From day one you will focus wholly on the Lettings process and use the tools of trade as a great opportunity to create income. Lettings experience is required.

Campions Group, a leading estate agency in Greater London, is seeking a Lettings Negotiator to connect landlords with tenants.

A fast-growing student lettings company in the UK is seeking an Asset Manager (Maternity Cover) to manage a property portfolio effectively.

Property Sales & Lettings Negotiator – Dulwich – Permanent | South East London. My client, a dynamic and independent estate agency based in Dulwich, is seeking an ambitious Sales & Lettings Negotiator to join their friendly and professional team. Negotiate sales and lettings deals, ensuring posi

At KFH we are looking for a Branch Coordinator to join our Sales and Lettings team. At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial serv

Bastow Irwin Recruitment Ltd is seeking a Part-time Lettings Negotiator in Hornchurch RM11.

We’re looking for a people-focused Junior Lettings Negotiator / Administrator to join The Neighbour.

Candidates should have previous experience as a Lettings Negotiator and possess strong sales and communication skills. Cluttons is seeking a Lettings Negotiator to join their Hyde Park office. This role involves achieving personal targets, registering applicants, and conducting viewings, while worki

As a Customer Lettings Coordinator you will manage our empty homes, letting and improving vacant stock performance as part of Sanctuary’s void recovery strategy. You will deliver a high quality and customer focused housing, lettings and allocations service for the local operation to meet the needs

MMP Consultancy is seeking a Housing Officer to join a Local Authority in East London.In this role, you will provide a customer-focused service for tenants, ensuring housing schemes are well managed and environments maintained.Your duties will include income collection, tenancy management, and advis

Previous experience within residential lettings or a customer-facing role would be advantageous. Estate Agency, Lettings, Commercial Property, Surveying, Property Management, Financial Services, and Prop Tech.

A dynamic estate agency in Dulwich is seeking an ambitious Property Sales & Lettings Negotiator to join their friendly team.

Brandon James Ltd is looking for a Senior Commercial Lettings Administrator to support their commercial lettings team in Angel, Islington.

A growing property management company in Greater London is seeking a Private Lettings Operator (Semi‑Senior) to take ownership of a portfolio of properties. Candidates should possess relevant experience in lettings, excellent communication skills, and a proactive approach.