D365 CE Technical Consultant
hace 4 días
Harrow
Dynamics 365 CE Technical Consultant Role and Responsibilities • Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers, • Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices, • Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise, • Test and assess cases, ensuring solutions meet requirements and quality standards, • Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications, • Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification Experience/Skills • Ideally, a graduate in Computer Science, Business Analytics, or a related field, • Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration, • Ability to interpret data, troubleshoot issues, and understand relational databases, • Experience with AI data models, including training models for error detection/correction, is a plus, • Strong skills in translating business requirements into practical solutions and documenting processes, • Experience working through full project lifecycles preferred, • An analytical mindset with strong attention to detail, excellent verbal and written communication skills, • Ability to prioritise workload and meet deadlines independently, • Proficient in Microsoft Office Suite Benefits • Starting Salary - £50k-£57k (dependent on experience)., • Excellent progression opportunities., • Life assurance, enhanced pension contribution & much more!