Logistics customer service jobs in United Kingdom

Part Time Nightstop Coordinator (London) If you’re ready to make a real difference and thrive in a team that supports your growth, we’d love you to join the team! Location: London Salary: £16,581.60 per annum pro-rata ILW (FTE - £27,636 per annum) Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 22.5 About the Role As a Nightstop Coordinator (Part Time), you’ll be the first point of contact for young people facing homelessness—assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It’s a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You’ll also nurture strong relationships with referral partners, support and motivate volunteer hosts, and help grow the Nightstop network across London. If you’re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Please note that this job is offered on a part time (22.5 hours per week) permanent basis. Key deliverables: Supporting Young People • Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting., • Conduct needs and risk assessments with potential Nightstop guests., • Arrange the logistics of a guest’s stay with a volunteer., • Work with guests and referral partners to offer support and opportunities for longer term accommodation., • Provide support to guests and volunteers through a 24 hour on call phone service., • Ensure the safety and wellbeing of guests and volunteers in the service at all times., • Maintain up to date records on all guests and volunteers., • Support with the creation of reports., • Develop promotion plans with the aim of recruiting Nightstop volunteers, • Effectively onboard new Nightstop volunteers in a timely manner, • Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities, • Be an active member of the team, collaboratively effectively and work closely with your line manager., • Undertake further duties as commensurate to the role identified by your line manager. When completing your application form please address all the points set out below. • Excellent customer service skills and telephone manner., • An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs., • Experience of working with vulnerable people or people experiencing homeless., • Understanding of current housing and homelessness legislation, including entitlement to welfare provision., • Experience of writing, implementing and evaluating Risk Assessments., • An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion., • Commitment to promoting health and safety of yourself and others., • An ability to work in an organised manner and arrange placement logistics., • Experience of collaborative working with a range of internal and external stakeholders., • Experience of maintaining administrative systems, good literacy, numeracy and IT skills., • Experience of working under pressure with the ability to respond to conflicting demands., • Ability to find creative and positive solutions to problems, using own initiative., • Understanding of professional boundaries and ability to maintain them., • Ability to effectively reflect on own practices for ongoing learning and development., • Willingness to be part of a 24 hour on-call rota., • Willingness to work outside office hours including some evenings and weekends., • Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination., • Tailored training and development, • Flexible working options where suitable, • 26 days annual leave, rising with service, • Family friendly leave policies, • Pension scheme with employer contributions up to 7%, • Employee Assistance Programme with 24/7 GP access, • Discounts across retail, travel, food, fitness and more, • Cash health plan for you and your family, • Death in service benefit The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge

We are looking for a Logistics Manager responsible for ensuring the efficient, compliant movement of all materials and goods across an Engineering & Manufacturing company based in Sunbury On Thames. The role requires strong knowledge of traceability, export controls and industry standards. You will lead a team of Material Controllers and work closely with carriers, freight providers and internal departments to manage all inbound and outbound logistics. Key Responsibilities • Lead, coach and manage the Logistics team, ensuring workloads are allocated effectively., • Oversee Goods In, Stores and Dispatch to ensure accurate and timely processing., • Coordinate domestic and international shipments with couriers and freight partners, ensuring full compliance with aerospace/defence regulations., • Maintain smooth material flow to support production and customer delivery schedules., • Ensure full materials traceability in line with aerospace standards and internal quality procedures., • Ensure quality checks are completed for all incoming goods and NCR processes are followed correctly., • Monitor and report on key logistics KPIs including receipts, dispatches, shortages and cycle counts., • Drive continuous improvement initiatives, identifying bottlenecks and implementing solutions., • Maintain compliance with the Business Management System (BMS) and all export/import requirements., • Support inventory accuracy, stock reduction and excess/obsolete (E&O) management., • Work with Purchasing, Customer Services and Production to resolve material issues and improve service levels. Qualifications & Experience • Proven background in logistics management, within Engineering & Manufacturing., • Strong leadership and team management capabilities., • Experience using MRP/ERP systems., • Knowledge of export controls, customs procedures and courier/freight operations.

Head of Engineering, Platform & AI About Zeus Zeus is a leading logistics technology company focused on digitising, automating, and optimising supply chains through AI-powered solutions. Our integrated platforms Zeus Command, Zeus Command AI, and Zeus Connect streamline freight operations, enhance efficiency, reduce costs, and provide real-time visibility. Founded to modernise the transport and logistics sector, Zeus has grown into one of Europe’s fastest-growing logistics tech companies, working with major enterprises across multiple countries. Backed by advanced AI and sustainable transport solutions, Zeus is shaping the future of logistics. As we continue to scale, we’re looking for passionate individuals to join our team and help drive innovation in supply chain technology. If you're excited about AI, automation, and revolutionising logistics, Zeus offers an opportunity to work in a fast-paced, dynamic environment with leading industry expertise and state-of-the-art technology. The Opportunity Zeus Labs is building the execution intelligence layer for enterprise logistics — AI that turns ERP systems and tables into self-optimising operations. You will own development and maintenance of the platform that compresses hours of manual coordination into an automated AI-driven consolidation, touching millions of shipments annually for large manufacturers and distributors moving goods across continents. This is a rare role: production-grade AI systems (LLMs + combinatorial optimisation models) meeting enterprise integration reality (SAP ECC/S4, legacy TMS/WMS, webhook chaos). You will join a small, high-impact engineering team with plans to grow and evolve into specialised teams as we scale. What Will You Do Engineering Leadership & Delivery • Own end-to-end engineering delivery across Zeus Command AI (core platform) and AI layers and agents, • Drive planning, scoping, sequencing, sprint execution, and quality gates so work reliably ships, • Set standards for code review, testing, definition-of-done, incident hygiene, and operational excellence, • Contribute production code hands-on (20-30% of your time): ship features, close bugs, review/merge PRs, own complex cross-service work, • Coach engineers through pairing, PR feedback, debugging support, and raising team capability Enterprise Integration & Architecture • Lead integration strategy and execution with enterprise and legacy systems: ERP (SAP ECC/S/4HANA patterns), TMS, WMS, carrier/telematics platforms, customer master systems, • Own integration architecture across: Inbound/outbound APIs (REST/JSON), event-driven messaging (queues/topics), batch feeds, file-based interfaces (S3-based exchanges), structured email fallbacks, • Demonstrate practical experience with API management and integration middleware: API gateways, iPaaS/ESB patterns, message brokers, transformations, retries/backoff, idempotency, contract versioning, • Lead master data management for enterprise rollouts: SKU volumetrics, locations, customer/site data, carrier contracts, slot calendars. Data quality validation, reconciliation, governance (source of truth rules, drift detection). Own system architecture across services, data stores, and workflows, • Produce and maintain architecture artefacts as first-class outputs: System diagrams, sequence diagrams, data flow diagrams, ADRs/RFCs AI Systems & Production Operations • Own implementation quality for our AI agent flows: Tool execution safety, confirmation prompts for critical actions, bounded autonomy, deterministic fallbacks. Context/session handling (TTL memory), prompt/tool contracts, tool registry hygiene, • Build production practices around AI: Evals, monitoring, cost controls (token budgets, caching), model routing, prompt versioning, safe rollout, • Own production health: Logging, metrics, tracing, dashboards, alerting, post-mortems, • Improve resilience: Rate limiting, circuit breakers, idempotency, retries/backoff, event replay strategies, feature flags, safe deployments, • Work deeply with DevOps on AWS infrastructure, performance, and reliability: Containerised deployments, networking/security boundaries, secrets, scaling, environment management, • Own cost/performance trade-offs: Cloud cost monitoring, AI cost optimisation, workload tuning, capacity planning Security, Compliance & Customer-Facing Work • Build security into architecture and delivery: Tenant isolation, secure webhook patterns (auth/signatures/allowlisting), auditability, PII minimisation, • Lead remediation of dependency vulnerabilities and code scanning findings with measurable burn-down, • Join customer calls to: Explain architecture and integration in plain terms, Lead technical discovery and enterprise integration planning (incl. IT/security stakeholders), Handle escalations with structured RCA and clear action plans, • Produce enterprise-ready customer artefacts: Security overview, integration guides, interface specs, deployment runbooks Tech Stack & Environment Zeus is built on a consistent TypeScript-first stack: • Node.js + TypeScript for backend services, • Angular (primary) and React for web UI, • React Native for cross-platform mobile., • Our AI/optimisation modules are a deliberate “best tool for the job” exception, implemented in Python, • We run on AWS, using ECS with Fargate (multi-AZ) for containerised services, • AWS CodePipeline for CI/CD across multiple environments Must-Have Experience • 10+ years in backend/platform engineering, including at least 3 years in technical leadership (leading projects, owning architecture, or managing engineers), • Deep hands-on experience integrating with enterprise/legacy systems: ERP (SAP ECC/S4), TMS, WMS, carrier/telematics platforms, master data domains, • Strong integration background with API management and middleware: API gateways, iPaaS/ESB patterns, message brokers, transformation layers, contract versioning, • Master data management mindset: data modelling, reference data governance, reconciliation, quality enforcement, • Excellent technical documentation skills: diagrams and specs that engineering and customers can rely on, • Production operations experience: logs, metrics, incidents, post-mortems, cloud cost ownership, AI cost optimisation Nice-to-Have • SAP-style enterprise integration (IDocs, BAPIs, Integration Suite patterns), • Production LLM/agentic systems with guardrails and reliability practices What we offer • Private health insurance, • Pension plan, • Central working location, • Hybrid working, • Casual dress code, • Stocked kitchen and as much coffee & tea as you can drink, • Your own Mac or PC laptop and software subscriptions, • Discounted Gym memberships, a variety of virtual classes and seminars free of cost, discount coupons for all the major brands via Charlie HR perks, • Car rental scheme, • L&D via Udemy sponsored by Zeus, • Employee Assistance Program - Provides free of cost psychological, legal and medical counselling

Head of Data, AI and CRM - £120-150k London (Hybrid) 2-3 days onsite | Permanent | Senior Leadership Role A luxury retail brand are investing heavily in Data, CRM and emerging AI capability to support international growth, deepen customer relationships, and strengthen commercial and operational decision-making. This is a senior delivery leadership role, sitting at the heart of Customer Growth & Engagement, Digital Commerce and Auctions, and Logistics. The focus is practical and outcome-led: taking strong foundations and turning them into trusted, embedded capability used day-to-day across the business. The Opportunity You will own the delivery and adoption of enterprise data, CRM and AI initiatives across customer, product, trading, logistics and finance. This is not a research role and not a pure strategy role. It is a hands-on senior leadership position where success is measured by adoption, quality, predictability of delivery, and measurable commercial outcomes. What You Will Be Responsible For • Leading delivery of enterprise data capability across the organisation, • Ensuring data is governed, consistent, accessible and trusted, • Building analytics and reporting aligned to business priorities, used routinely by leadership teams, • Owning the evolution of CRM to support marketing, account management and customer service, • Ensuring CRM reflects real customer journeys and commercial processes, • Enabling more tailored engagement across different customer segments, • Introducing AI and automation where it improves forecasting, productivity, insight or customer experience, • Ensuring AI is proportionate, governed and aligned to brand and regulatory context, • Driving adoption by embedding capability into everyday workflows, • Owning programme governance across the delivery portfolio, • Managing third-party delivery partners with clear expectations on pace, quality and outcomes What We Are Looking For • Senior experience delivering data, analytics and/or CRM capability in a customer-centric organisation, • Strong commercial judgement, with the ability to link insight to outcomes, • Comfortable operating across marketing, sales, operations and senior leadership, • Calm, structured delivery leader with sound judgement and high accountability, • Strong stakeholder management, governance and benefit realisation discipline What Success Looks Like • Insight is trusted and routinely used, • CRM is embedded in everyday customer activity, • AI capability is practical, proportionate and effective, • Delivery is predictable and well controlled Why This Role This is a rare chance to lead delivery of data, CRM and AI in a business where customer relationships are central, and where the organisation is committed to making these capabilities genuinely usable, not theoretical.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! This is a fantastic opportunity to join our team and perfect for those looking for a part-time schedule. You will work 3 x 8-hour shifts each week with shifts scheduled on different days each week. On top of your base pay you will receive premiums that will increase your average hourly earnings to £13.72 per hour. All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS). Contract Hours: 24 hours per week (including paid breaks) Contracted days: You will be required to work any 3 days out of 7 doing 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £13.75 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS). Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 5 days out of 7 working 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rate: Monday to Saturday (Basic Rate): £13.26 Evening Premium (from 6pm): £1.12 Sunday Day Premium: £1.33 Sunday Evening Premium: £2.56 Overtime rate Monday to Saturday (Day Shift): £16.58 Overtime rate Monday to Saturday (Evening Shift): £17.98 We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! This is a fantastic opportunity to join our team and perfect for those looking for a part-time schedule. You will work 3 x 8-hour shifts each week with shifts scheduled on different days each week. On top of your base pay you will receive premiums that will increase your average hourly earnings to £13.72 per hour. All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS). Contract Hours: 24 hours per week (including paid breaks) Contracted days: You will be required to work any 3 days out of 7 doing 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Please note that only current university students who are required to complete a placement year as part of their course are eligible for this placement opportunity. Victoria Beckham Ltd offers a selection of work placement opportunities for those currently studying at university and looking to gain experience in the Fashion Industry. The placements we offer provide a varied and tangible learning experience that can be applied to roles in the future and support the university learning experience. Role Overview: The role of Sales Intern is an integral position assisting and supporting the London-based Sales Team. Reporting to: Sales Manager Location: Hammersmith, London Placement: 12-month placement Job Description: Sales: • Input sales orders and send order confirmations in a timely fashion – making amendments where relevant. Post-sales, ensuring all PO information is updated, • Work across in-season selling, managing ATS, stock swaps and returns, • Assist with sample send outs, • Completing necessary order documents for customers for import/export, • Support on any showroom related tasks depending on the team needs (packing of the collection, showroom set up, managing appointment schedule, sending reminders, sharing assets…), • Daily ad-hoc administration of the sales team Customer Service: • Maintain the highest degree of customer service when working with Victoria Beckham accounts/buyers, • Monitor defectives complaints from Wholesale partners, • Monitor RTV and credit requests alongside sales and logistics team, • RRP list send outs and EOS mark-down guidelines circulated to stores, • Updating key accounts with shipping timelines, • Manage showroom appointment for all accounts Operations/Office Administration: • Monitor receipts of sell through reports on a weekly/bi-weekly and monthly basis, • Uploading expenses, purchase orders and invoices to internal Finance system Market watch • Once a week: Check VB representation and pricing on key partner websites, • Send emails and suggest adjustments if needed Essential Skills & Requirements • Proficient in Microsoft Office, particularly Excel and PowerPoint, • IT-literacy: ability to pick up new systems quickly, • Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and buyers, • Motivated, able to multi-task and work well under pressure, • Strong organisational skills, professionalism and attention to detail, • Positive and proactive attitude with a great work ethic, • Willingness to learn Please ensure you have fully read and understood the requirements before applying for this position. Internships at Victoria Beckham are only open to candidates who are currently enrolled in a full-time, higher education course. If you are not currently a student, you are not eligible to apply for this position.

Who we are: We are a team of business-driven builders with prior experience in managing logistics scale-ups on a mission to revolutionize packaging. We are tackling the single-use packaging problem by offering retail and e-commerce brands a circular packaging service that enhances their sustainability efforts while elevating their business. The process is simple: customers receive their purchases in our Movopack packaging, enjoy a unique unboxing experience, then simply drop the packaging in any mailbox across Europe. Our European postal logistics system handles the rest: we collect, clean, sanitize, and return the packaging to the brand for its next use. The results speak for themselves: no more single-use packaging waste, an 84% reduction in CO₂ emissions, and brands enjoy higher customer retention, a boost in average order value (AOV) and improved cart conversion rates. Oh, we almost forgot: final customers are crazy about it! (79% NPS) We are already active all over Europe, managing hundreds of thousands of packaging units for more than 100 brands. Major partners include Vinted, Decathlon, OTB Group, Prénatal, Yamamay, OVS, Wind Tre, with new collaborations launching soon – stay tuned! We are achieving remarkable momentum, with sales growing 4x year-over-year. We have closed our €2,3 million seed round, supported by leading international VC firms and multi-billion-euro packaging companies, to drive our expansion across Europe. We are now expanding our team of talents – and this is where you come in! Why join us? • Tackle a problem worth solving: single-use packaging is one of the planet's biggest challenges, with the average person in the UK generating around 160 kg of packaging waste each year., • Reinvent a massive industry: we are reshaping the €240 billion packaging industry with a ground-breaking shift in business models – managing reusable packaging units rather than producing single-use, disposable products., • Make a tangible impact: Movopack's solution cuts CO₂ emissions by 84% and reduces waste production by 98%, while significantly strengthening our clients' connections with their customers, contributing to their revenue growth., • Take the wheel: drive our UK expansion alongside our ambitious growth team, showcase and develop your entrepreneurial skills to achieve our bold targets., • Grow and develop: be part of a team that values continuous learning and professional growth, offering you ample opportunities to refine your abilities and advance in your career. If you're eager to push boundaries, grow with a team of like-minded pioneers, and leave a lasting mark on our world, we want to hear from you. What you will do: • Drive the expansion of Movopack in the United Kingdom., • Support the management team in developing go-to-market strategies tailored to the UK market., • Generate new leads by leveraging our established lead generation strategy., • Build and manage outbound pipelines, working closely with Senior Management to support in winning new business, • Market analysis and profiling – conduct research into businesses and industries where the Movopack product will be a good fit, • Serve as a core member of Movopack's UK team, embodying the company's vision and values., • Collaborate with the Movopack team during UK trade fairs and sales events. Who you are: • A sales professional with a demonstrated track record of achieving high levels of lead generation through outbound methods., • Ideally, you have experience working for a scaling startup (in tech or other sectors) within a fast-paced and dynamic environment., • Exceptional interpersonal skills, with the ability to build strong and lasting connections with people., • Highly organized and methodical, with a structured approach to problem-solving and a strong focus on detail and efficiency., • A self-starter and entrepreneurial mindset, you love setting high standards and speaking your mind to help your team achieve great results., • You are an ambitious go-getter, always pushing yourself and others to bring out the best. Requirements: • 6 months to 3 years of experience in Business Development as a BDR, SDR or other related field., • Experience in growing B2B companies., • Experience in tech startups or scale-ups is a plus but not required., • Experience working with retail and e-commerce businesses is a plus but not required., • Native-equivalent fluency in English. Benefits: • Competitive salary and bonuses – £45-50k OTE, • Attractive stock options package to get full access to the upside you create, • Key role in shaping how Movopack work in the UK, • Clear career path to sales closing roles and beyond At Movopack, we believe diversity is the secret ingredient that sparks innovation and creativity. Each team member’s unique perspective adds flavour to everything we do, and we are passionate about building a workplace where everyone feels free to bring their authentic selves! As an equal-opportunity employer, we are all about creating open, fair, and transparent recruitment processes and cultivating a work environment that is fun, inclusive, and free of discrimination or harassment. We warmly welcome applicants from all walks of life - no matter your race, ethnicity, gender, religion, sexual orientation, age, disability, or gender identity. Bring your brilliance; we cannot wait to meet you!

Since 2004, VEJA has been creating sneakers differently, mixing social projects, economic justice, and ecological materials. VEJA uses Brazilian and Peruvian organic cotton for the canvas and laces, Amazonian rubber for the soes, and various innovative materials made from recycled plastic bottles and polyester. VEJA sneakers are produced in Brazil in factories that respect workers’ right. The logistics of our VEJA stores in Europe and e-commerce are managed by Login’s, a professional and social inclusion company. We are looking for motivated people to join a dynamic and supportive team as a Sales Assistant in fulltime in our flagship in Covent Garden London. This is your chance to join us! As a Sales Assistant, you will work with the managing team and your co-workers to welcome customers and offer them a unique experience. You will be an ambassador for the brand, knowing each aspect of the project. Duties include but not limited to : • Welcoming and advising customers, • Presentation and enhancement of products, • Maintaining store standards that reflect the brand image at all times, • Ensuring that the store is well kept, • Developping customer loyalty, • Reception and storage of products, • Cashing in, • Implementing the products in adequacy with merchandising guidelines Required profile: • 1-3 years of experience in similar position, • Knowledge of fashion field and current fashion trends, • Excellent interpersonal skills, • Versatile, organized, motivated, methodical and professional, • Excellent sense of customer service, • Ability to work in a team, to plan and prioritise, • English speaking (any other languages will be considered as an asset)

We are currently recruiting for a fast growing and innovative beauty and cosmetics company in London. We're looking for a highly organised and ambitious professional to join their team as the Retail Operations & Events Manager UK. This role will be instrumental in supporting the company's 2026 retail expansion, ensuring seamless operational execution across all stores and events. They are a rapidly expanding, founder-led beauty and lifestyle brand specialising in longwear, lifeproof cosmetics. Their products are available internationally in leading retailers and department stores, and they maintain a strong presence across major cities including London. The company values creativity, collaboration, and operational excellence, striving to embody these principles in everything they do. As the Retail Operations & Events Manager UK, you will report directly to the National Field Sales Manager and lead operational execution across the UK retail footprint. Your role will be pivotal in managing store launches, events, retail reporting, and profitability, ensuring that the brand delivers an exceptional customer experience while meeting commercial objectives. Responsibilities: • Create and deliver weekly and monthly trade reports in collaboration with the wholesale and retail field teams, identifying trends and opportunities to optimise performance., • Manage store profitability, analysing P&L data, identifying margin leaks, and implementing cost saving measures., • Oversee day to day retail operations, including logistics, inventory flow, and back of house processes, ensuring operational efficiency., • Coordinate staffing and rotas, balancing labour costs with peak periods to maintain excellent customer service., • Lead operational delivery of in store launches, pop ups, and events, ensuring they are executed on time and within budget., • Drive data led insights using Excel and AI tools to streamline reporting, analyse trends, and inform business decisions. Requirements: • Advanced Excel skills (VLOOKUPs, Pivot Tables, data modelling) to automate and enhance reporting., • Proficiency with AI tools (ChatGPT, Claude, Copilot, etc.) for workflow automation, communication, and data analysis., • Exceptional organisational skills, capable of managing multiple stores and events simultaneously., • Strong problem solving skills with a “fixer” mindset, able to implement solutions efficiently., • Tech-savvy and data-driven, but with a clear understanding that retail success depends on excellent people focused execution. If you are ready to play a central role in driving the growth of a dynamic, innovative beauty brand, apply now to join the team as the Retail Operations & Events Manager UK.

Are you analytical, detail-driven, and comfortable working with stock, data, and supply planning? We’re recruiting a Supply Planner to join a fast-moving UK Supply Chain function within a premium Sprits business. This is a 6–9 month fixed-term contract, starting ASAP, supporting inventory management, production planning, and supply chain performance. This role sits at the heart of operations, ensuring the right stock is in the right place at the right time, balancing service levels, working capital, and supply risk. The Role: Working within the Supply Chain team and reporting into the Demand & Supply Planning function, you’ll be responsible for supporting and executing supply planning activity across the UK business. Your focus will be less on customer-level forecasting, and more on: • Managing stock levels and inventory health, • Supporting production and replenishment planning, • Identifying and resolving supply or data issues, • Collaborating with logistics partners (e.g. DHL) and internal teams You’ll play a key role in translating demand into a clear and executable supply plan. Key Responsibilities • Monitor and manage inventory levels to ensure optimal stock availability and minimise excess or shortages, • Support production and replenishment planning based on demand signals and stock targets, • Analyse stock data, identifying risks such as slow-moving or obsolete inventory and taking corrective action, • Work closely with 3PL providers (e.g. DHL) to manage stock flow, reconciliation, and distribution performance, • Raise and investigate supply or data issues, identifying root causes and driving resolution, • Maintain accurate master data within planning systems (e.g. SAP / IFS / ERP), • Support reporting on key supply chain KPIs including stock levels, service levels, and inventory health, • Collaborate cross-functionally with Demand Planning, Commercial, Logistics, and external partners, • Assist with S&OP processes and wider supply chain planning activities What We’re Looking For: • Experience in Supply Planning, Inventory Management, Supply Chain Analysis, or similar roles, • Strong analytical mindset with confidence working with data, systems, and Excel, • Understanding of stock management, supply flow, or production planning principles, • Comfortable working in a fast-paced, operational environment, • Strong communication skills and ability to work cross-functionally, • Proactive problem-solver with the ability to identify and resolve issues quickly Experience within FMCG, manufacturing, or distribution-led environments is highly beneficial. Interested? 👀 📩 Get in touch directly or click “Apply Now” to be considered. The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. The Advocate Group is acting as an employment agency in relation to this vacancy.

Our client is committed to helping young people explore their future career paths by combining digital innovation, useful resources, and insightful guidance. This work requires not just tools—but real understanding and collaboration. Their approach involves working closely with academic institutions, employers, and tech partners to create opportunities for students. Our goal isn’t just job matching—it’s about helping individuals unlock potential, gain clarity, and grow in confidence as they enter the world of work. They are looking for motivated individual to support the successful delivery of recruitment campaigns. You'll play a key role in providing high-quality service to clients and ensuring candidates feel supported and informed every step of the way. This role involves working with stakeholders across different parts of the business, helping manage application processes, assessments, and communications—creating a seamless and positive recruitment journey for all involved. Key Deliverables: Client Success • Help maintain a strong pipeline of applicants to meet the hiring needs of clients, ensuring diversity and quality throughout., • Run interactive sessions or training to assist hiring teams in understanding the assessment process and their involvement in candidate evaluation., • Keep application processes on track, ensuring prompt movement through the hiring funnel and meeting agreed turnaround times., • Build and maintain strong client relationships through professional, timely communication both online and face-to-face. Candidate Journey • Plan and manage assessment events, including interview scheduling, candidate communication, and logistics., • Communicate updates and outcomes to candidates, including constructive feedback where appropriate., • Keep records and recruitment status reports accurate and up to date., • Ensure candidates feel informed and supported, answering queries clearly and efficiently throughout the process. Team Collaboration • Maintain open communication with colleagues to ensure smooth coordination during campaigns., • Attend team check-ins and contribute ideas and updates., • Manage competing tasks with flexibility and strong time management, particularly during busy recruitment cycles. Personal Attributes • Confident and adaptable communicator, able to tailor messaging for different audiences, including hiring teams and applicants., • Strong organisational skills and a clear sense of priority management., • A collaborative team player who thrives under pressure and remains calm in busy periods., • Client-focused, with a professional and commercial mindset., • Resilient, with the ability to juggle multiple tasks without losing focus. Skills & Experience • Previous experience in a customer-facing role is essential; recruitment experience is a plus., • Familiarity with the early careers space, • A genuine interest in delivering top-tier support to candidates. If you would like to find out more - please click Apply Now and one of our team will let you know next steps!

Role : Associate Engagement Manager/ Associate Director Technology : Sales and Client Relationship Management - Retail, Consumer Goods domain Location : London, UK Compensation : Competitive (including bonus) What will you do? • As an Associate Sales Director you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development., • Build sales plan, pursuit strategy , business pipeline and ensure in converting the pipeline with leadership to ensure target achievement, • Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client, • Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations, • Conduct research as well as competitor analysis to define strategies that can help enable favorable outcomes, • Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects, • Conduct client presentations, workshops, and drive pricing ( gain share models , alternate models for new sourcing ), • Provide necessary input for building alliances with relevant product / service vendors Qualifications: • Track-record of successfully farming business solutions and client management in Retail, Consumer Goods, Logistics domain (Preferred)., • Strong Business Development / Relationship management / Account management is required. (Ideal experience : 8-15 years), • Strong Account Management experience where you have grown existing accounts., • Track record of interacting and building relationship with C / C-1 level client contacts., • Reasonable understanding of Global Delivery Model and IT service industry., • Experience managing large multi-location consulting engagement teams’ desirable., • Hands-on experience with proposal creation and leading proposal presentations., • Strong leadership, interpersonal, communication and presentation skills., • Wide variety of IT and business consulting engagement experience. Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. By applying via Easy Apply option you confirm you have read, and you accept Infosys Data Privacy notice for the country of the job posting. Please see the relevant Data Privacy Notice under the link: ___.

Company Description The AC Group, established in 1999, has built a strong reputation for delivering exceptional service in group and individual travel planning. It operates under three distinct brands: AC Tours, specializing in leisure group travel across Europe; AC Luxe, focusing on bespoke travel experiences; and FTP, a premier French tour operator offering tailor-made group tours, conferences, and educational trips. Together, these brands provide high-quality, customized travel solutions for their clients. The company is recognized for its dedication to exceptional service and creating memorable experiences. Department information: The focus of this division is on Group Travel Programs, Corporate & Incentive Travel and Travel Experiences & Logistics. Providing itineraries consisting of hotels along with ground services experiences across 3 destinations Uk, Ireland and France Role Summary: Responsible for overseeing daily sales performance and operational activities across multiple teams or locations. Leads and motivates staff, monitors team performance, and ensures operational procedures are followed consistently. Acts as a key link between management and frontline teams, supporting business objectives through effective coordination, problem-solving, and strategic decision-making. Key Responsibilities • Oversee the daily allocation of work, ensuring all client deadlines and service standards are consistently met, • Act as the primary point of contact for the team, providing proactive support, • Promote best practices and ensure full compliance with company policies and procedures, • Work closely with the Line Manager to provide updates to AC Management, including team performance, monitoring training needs, and development progress, • Develop, implement, and maintain Standard Operating Procedures (SOPs) to improve efficiency and service quality, • Support the team in sourcing suitable alternatives when requested services are unavailable, • Handle and resolve escalated customer complaints and staff challenges by identifying root causes, implementing corrective and preventative measures, and ensuring timely solutions while maintaining high service standards and team morale., • Coordinate emergency phone cover schedules and bank holiday rotas in the absence of the Manager, • Handle initial client enquiries promptly, ensuring same-day acknowledgement and regular updates, • Build and maintain strong client relationships, resolving issues and communicating new product updates effectively

The Opportunity - M4 Corridor - Windsor / Slough / Reading / Bracknell / Wokingham We are seeking a highly ambitious and driven Junior Merchandiser (or a Senior Assistant Merchandiser ready for the next step) to join a rapidly growing luxury brand. This is a pivotal role within a fast-paced, entrepreneurial environment, offering the opportunity to take real ownership across WSSI management, stock planning, sales analysis, and product lifecycle management. You’ll play a key role in supporting merchandising strategy, driving trading performance, and ensuring the success of a premium product range. Key Responsibilities Merchandising & Trading • Lead line project management from planning through to product launch, • Own and manage WSSI (Weekly Sales, Stock & Intake) processes to optimise stock levels and maximise sales performance, • Deliver detailed sales analysis, trading reports, and performance insights, • Support forecasting, demand planning, and inventory management, • Oversee stock intake, replenishment, and availability, • Manage new product setup including product codes, pricing, and costings, • Maintain website product listings, ensuring accuracy of descriptions, imagery, and categorisation, • Track critical path timelines to ensure on-time product launches, • Work closely with Buying, Marketing, Finance, Logistics, and Customer Service, • Act as a key point of contact for merchandising insights and reporting About You • Bachelor’s degree or equivalent, • 3–6 years’ experience in merchandising, assistant merchandising, or stock planning, • Strong experience with WSSI, forecasting, and inventory management, • Advanced Excel skills (pivot tables, VLOOKUP, data analysis), • Strong understanding of retail KPIs: sell-through, margin, stock turn, intake planning, • Highly organised with excellent attention to detail and time management, • Commercially aware with a passion for retail, ecommerce, and product performance, • Experience within luxury, fashion, accessories, or watches is highly desirable, • Proactive, driven, and confident in a fast-paced SME environment What’s on Offer • Salary circa £38,000 + discretionary annual bonus, • Hybrid working (1 day from home), • 25 days holiday + birthday off, • Pension contribution, • Optional health insurance & life insurance, • Staff discount, • On-site parking, • Collaborative, high-growth environment with strong career progression Keywords (for search optimisation) Junior Merchandiser, Assistant Merchandiser, Senior Assistant Merchandiser, Retail Merchandising, Ecommerce Merchandising, WSSI, Stock Planning, Inventory Management, Demand Planning, Forecasting, Trading Analyst, Sales Analysis, Product Lifecycle, Luxury Retail, Watches, Jewellery, Fashion, Excel, Data Analysis, Buying & Merchandising, DTC, Online Retail, Product Setup, Critical Path Management

We are managing the search for a new Board-level Operations Director for a leading family owned business delivering a range of equipment and solutions including in-house engineering and manufacturing capabilities to the construction, civil engineering, infrastructure, utilities and industrial sectors. The role is responsible for the strategic and operational activities across multiple depots uk wide. You will be responsible driving efficiency, profitability, compliance and sustainable growth, leading an experienced operations team to ensure continuous improvement , new site setup, and strategic initiatives that ensure a safe and high quality service to their customers. Key responsibilities: Strategic Leadership • Define and execute the Group operational strategy aligned to long-term growth, asset utilisation and profitability objectives., • Collaborate with executive leadership to ensure operational capacity and depot infrastructure supports commercial expansion., • Drive operational transformation initiatives focused on process optimisation, cost efficiency and service excellence. Operational Management • Provide executive oversight of operational functions including depots, logistics, workshops, yard operations, supply chain, engineering, and customer service delivery., • Governance of stock control nationwide, ensuring accurate inventory, consistent standards, effective auditing, and robust control measures., • Establish and govern KPIs covering utilisation, turnaround time, logistics efficiency, service levels and Group profitability., • Lead continuous improvement initiatives. Financial Oversight • Hold accountability for operational performance, cost control and margin protection., • Analyse financial and operational reporting to identify inefficiencies and implement corrective action., • Approve expenditures and resource allocation., • Drive operational efficiency to maximise return on investment and increase margins. Team Leadership & Development • Lead and develop Regional Managers, Depot Managers and operational leadership teams across all sites., • Build and develop a culture of accountability, collaboration, and high performance., • Implement workforce planning and leadership development programmes., • Drive accountability frameworks aligned to operational KPIs and company objectives. Risk & Compliance Management • Working collaboratively with the QHSE Director Key Skills & Experience: • Experienced operations leadership experience at a senior level., • Expert knowledge and understanding of multi-site operations, engineering, design, production, logistics and fiscal control., • Proven record of scaling operations across multi-site networks and operational excellence., • Exceptional leadership and strategic planning capabilities., • Excellent organisational, problem-solving and communication skills., • Demonstrative experience of cost and operational efficiencies on a national level., • Commercial and financial acumen and budget management experience. The opportunity has an attractive base salary, car allowance, bonus and benefits including 25 days holiday.

Department: Retail Place of work: London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Company Description Classic Fine Foods UK Ltd, a Certified B Corp™, has been a trusted premium food service provider for over 20 years. d - we source the highest quality products we can find, from truffles to caviar, wagyu to chocolate and many more delicious delicacies. Our team are dedicated to developing opportunities and delivering quality – both in the representation of our brands and delivering the best service to our customers. Through close partnerships with our suppliers, we deliver the highest quality of fresh and frozen products to the finest restaurants, hotels and retailers all over the UK. Role Description The Transport Logistics Manager is responsible for the total Transport operation by organizing the safe and efficient delivery of goods, via own fleet or 3rd party within budgetary constraints. The position holder will be data driven and use current reports and information to make all relevant improvements required to improve performance and cost. They will also have to work closely with the sales team to ensure all new business is integrated into the operation in a timely and seamless manner. Responsible for the overall Transport operation with the aim of strategically growing the fleet and delivery areas to cover London and our current and future Hubs. Key Responsibilities Route Planning and Delivery • Supports planning function utilising TMS platform to ensure customer requirements are met including time windows and POD availability., • Ensure routes planned are within weight limit and time constraints., • Work with the regional hub Lead Drivers to ensure routes are optimised, cost effective and the correct, • resources provided., • Monitor vehicle temperature control and ensure the cold chain is maintained at all times., • Ensures all deliveries have completed POD and any discrepancies are investigated., • Ensure driver debrief at end of shift, capturing feedback and addressing issues Team management and engagement • Organise and oversee the running of the entire transport department., • Maintain communication between the transport and warehouse teams and wider business in order to ensure all issues are resolved in a timely manner., • Motivate and encourage teamwork within the workforce to ensure productivity targets are met., • Implement and maintain health and safety procedures., • Ensures the team are adequately trained (security, hygiene, BRC standards products, customers.), • Monitor Colleagues KPIs to ensure all staff are achieving their targets, • Data management: customer deliveries address, contact, delivery process, restrictions, • Work alongside the warehouse to ensure full operational success. Role Requirements & Qualifications • Minimum 5 years management experience withing the transport, and logistics industry, • Managed a mixed fleet of 50 vehicles, • Excellent knowledge and understanding of transport legislation and compliance, • Experience using route planning software, • Excellent knowledge and understanding of transport legislation and Muti Drop Deliveries, • IT Literate with an excellent attention to detail, • Articulate, confident and resilient with an ability to absorb pressure and respond positively, • Hold a full Valid UK driving license. Cat C license or above an advantage but not essential, • Manage drivers and ensure deliveries are made with excellent service and abiding to all Road and Traffic laws., • Oversee drivers performance and probation reviews, • Responsible for opening and closing the Site when required, • Manage Driver Infringements and Training where applicable, • Manage Divers CPC requirements Please send over your CV and cover letter if you’re interested in this role.

Location: Whitechapel and London Area Position type: Permanent, full-time Working pattern: Monday-Friday, 09:00-17:30 Salary: £38,000-£45,000 per annum (depending on experience) plus performance related commission About eCourier At eCourier, we believe in making our customers happy. It's a simple premise for a business and one that has helped us become one of the fastest growing companies in the logistics sector. Our dedication to service and industry-leading technology has transformed a marketplace that hasn't had much to smile about since the 1970’s. So much so that our client list now includes some of the world’s largest and most well respected brands. All we ask of everyone who works at eCourier is to share our enthusiasm for delivering exceptional customer service and possess a desire to work as part of an effective team. About The Role We are actively recruiting for a New Business Development Manager to help drive growth across the London area. This is a key role that will be central to achieving eCourier’s ambitious expansion goals. The role is based at our Whitechapel office, with a requirement to be onsite 2–3 days per week. This position also offers the flexibility for occasional home working. Experience selling sameday logistics is preferred, but not essential. More important to us is the right attitude; we are looking for someone with a proactive approach and a genuine willingness to learn. Key responsibilities • Proactively identify and generate new business opportunities through cold calling, networking, and leveraging all available channels., • Manage the end-to-end sales process, from initial lead generation and appointment setting to closing deals across a range of transactional and consultative opportunities., • Maintain a full understanding of eCourier’s service portfolio to effectively handle enquiries and ensure clients are matched with the right suite of services., • Prepare professional proposals and quotations, and liaise with the Accounts department to ensure seamless new account opening processes., • Utilise HubSpot to track all sales activity (calls, meetings, pipeline) and provide accurate sales reports and forecasts when required., • Communicate all new business wins to the Operations team to ensure successful service delivery and client satisfaction., • Take full responsibility for the management and nurturing of all New Business accounts during their first 12 months. KPIs • Consistent delivery against monthly sales and revenue targets as agreed with your manager., • Meeting or exceeding call and outreach targets to ensure a healthy sales pipeline., • Successful scheduling of both virtual (Teams) and face-to-face appointments with clients., • Ensuring all enquiries are followed up and resolved within established company timescales., • Producing comprehensive, accurate proposals and quotations that strictly adhere to eCourier branding guidelines., • Ensuring all new accounts are set up correctly, with all documentation completed and distributed to the relevant departments on time., • Maintaining high standards of punctuality and attendance, acting as a reliable representative of the brand. Must haves • A proven background in Business-to-Business sales, with the ability to navigate professional environments., • Experience in cold calling via all communication channels and the confidence to engage in person., • The ability to present solutions clearly and persuasively to potential clients., • Resilience and a proactive approach to hitting targets and solving problems., • The ability to work effectively across different departments and alongside various skill sets., • Experience in logistics sales (sameday delivery experience is highly preferred, but not essential)., • Strong Microsoft Office skills, with particular expertise in PowerPoint for proposals and Excel for reporting and data management. In return, we offer the opportunity to develop your career within a dynamic, supportive team dedicated to helping you reach your professional goals.

Ben Whistler is recognised for its exceptional quality furniture, specified by some of the most esteemed interior designers worldwide. Our expertise lies in upholstery and cabinetry for both commercial and luxury residential environments. As the Company has expanded, so too have our capabilities. From creating a bespoke piece for a high-end residence to delivering hundreds of units for hotels and restaurants, maintaining high standards of quality, attention to detail, and craftsmanship remains central to our business. We are currently seeking a self-motivated and proactive individual to join our expanding team. This role offers a valuable opportunity to serve as a client-facing representative of the Company, while upholding the reputation of a well-respected brand renowned for its quality and creativity. Role Description Applicants should have a strong background within bespoke furniture and a minimum of three years' proven experience working with FF&E within the commercial sector. You will be responsible for providing exceptional support to our clients, assisting in the successful completion of projects with a first-class level of service. The role involves confidently engaging with clients face-to-face to establish long term relationships, as well as offering administrative support to the team within the office environment. Key Responsibilities‍ • Take full ownership for our high-value customer accounts, managing day-to-day communications and ensuring the establishment and maintenance of strong, long-lasting partnerships, whilst proactively identifying opportunities to add value., • Serve as the primary point of contact for your accounts, collaborating closely with internal and external stakeholders to support ongoing projects and encourage repeat business., • Maintain a clear understanding of the client briefs, continuously building rapport and providing tailor made solutions to meet their individual needs., • Develop account development strategies to facilitate further growth, whether through upselling new product ranges, introducing customised options, or enhancing service delivery., • Demonstrate leadership and confidence in preparing, delivering and leading face-to-face client meetings., • Work collaboratively with internal teams across design, production, planning, and logistics to ensure customer requirements are met comprehensively and within agreed timeframes., • Monitor key performance indicators such as sales volume, lead times, delivery accuracy, and service levels, and address any issues promptly. Attend client meetings, site visits, trade shows, and industry events as necessary to maintain close contact and stay informed of market trends., • Experience in managing client contracts to ensure comprehensive understanding of the Service Level Agreements (SLAs) in place, with the aim of meeting expectations and minimising risk., • Collaborate closely with the wider sales team to forecast customer demand, support planning cycles, and maintain visibility of the pipeline and potential growth opportunities. Key Qualifications & Experience • A minimum of three years’ experience in a similar role within the furniture / interiors sector., • Proven experience in managing commercial projects., • Excellent communication skills, with the ability to take ownership and lead meetings effectively., • Outstanding organisational abilities, with a strong attention to detail in task completion and execution., • Capability to work independently with a high level of initiative, whilst also demonstrating a collaborative team mindset., • Proficiency in Microsoft Office Suite (including Word, Excel, and PowerPoint)., • Familiarity with reading and interpreting CAD drawings would be advantageous but is not essential. What We Offer • A competitive salary package., • A dynamic, creative, and collaborative working environment., • The opportunity to work with a prestigious brand renowned for its craftsmanship and design excellence., • The chance to contribute significantly to the growth and expansion of the Ben Whistler brand., • Opportunities for career progression and professional development within a rapidly expanding organisation.

Operations & Customer Experience Manager We are recruiting on behalf of a fast-growing travel business that specialises in delivering large-scale international experiences for young adults. With ambitious growth plans and a strong reputation in its niche sector, the company is now looking for an Operations & Customer Experience Manager to join its small, high-performing team. This is a senior, hands-on operational role responsible for ensuring trips and programmes run smoothly from booking through to departure and beyond. You will oversee supplier relationships, participant communications and operational planning, while also playing a key role in managing incidents and ensuring a consistently high standard of customer experience. The role offers the opportunity to work in a dynamic, purpose-driven organisation with the chance to travel and develop your career within operations leadership. Operations & Customer Experience Manager – What will I be doing? • Overseeing the operational delivery of group travel programmes from booking through to trip completion, • Managing relationships with suppliers including airlines, ground partners and operational service providers, • Ensuring all trips are planned efficiently with strong attention to cost control, logistics and safety, • Managing pre-departure communications and ensuring participants are fully prepared ahead of travel, • Handling customer enquiries and escalated issues, ensuring a professional and supportive resolution, • Monitoring operational processes and identifying improvements to systems and workflows, • Supporting recruitment and management of trip staff and operational contractors, • Acting as a key point of contact during live trips when operational incidents arise, • Maintaining operational documentation, reporting and internal processes across the business Operations & Customer Experience Manager – What experience do I need? • Experience managing group travel operations within a tour operator or travel business is essential, • Strong understanding of how travel packages are built and delivered operationally, • Experience negotiating and managing supplier relationships is essential, • Ability to handle complex customer situations and operational incidents calmly and professionally is essential, • Strong organisational skills with excellent attention to detail, • Experience using CRM or booking systems to manage participant data, • Confident communicator who can work effectively with both suppliers and customers • Hybrid working with approximately three days per week in a central London office, • Some travel may be required, including the opportunity to join trips delivered by the business, • Participation in an on-call rota during live programmes, • Excellent opportunity to grow within the business with clear progression into senior operational leadership roles, • Generous annual leave allowance and a collaborative team environment within a growing travel company

About DCD The world depends on digital infrastructure. We empower the people who invest, plan, design, build, and operate it to make better decisions in a fast moving and complex environment. To achieve this, we collaborate with and connect the most important stakeholders in the global technology and services supply chain, curating and creating always-on content, learning and events that support the mission-critical workforce. We have been publishing content, L&D programs and running events exclusively for the data center industry since 1998. As such, we are a trusted source of information for industry insiders across the world. Our web traffic is over 15,000,000 each year and we engage an active database of 300,000+ professionals across the digital infrastructure ecosystem. We help organisations who want to influence this market build highly targeted, underwritten, multichannel marketing campaigns that are aligned to modern B2B tech-buyer journeys. They deliver attributable pipeline and revenue impact that our sales intelligence platform reports in real-time. About DCD>Connect DCD>Connect is DCD’s live event series with events in London, New York, Bali, Dubai, India and Virginia, plus Madrid, Cancun and Sao Paulo. This portfolio of events is set to generate over £16 million revenue in 2025. DCD>Connect events bring together the most senior level decision makers from across the region's data center design and construction supply chain, for 2 days of debates, workshops, panels, interviews, demos and 1-2-1 introductions to support technology and partner discovery and day-to-day best-practice. In addition to our industry-leading content, we host a variety of networking and relationship building opportunities, so that buyers can connect with the industry's tech innovators in a 5-star setting, (think exclusive hosted lunches, networking cafes, open bars and wine-tasting experiences, industry nights) to reinforce existing relationships and build new ones. As DCD deliver industry-leading events which attract considerable sponsorship revenue, we therefore work to design commercial, content-rich conferences and networking experiences whose content, format and quality is such that: • Attendees take away cutting-edge, insightful regional content from key industry thought leaders, • Sponsors gain access to large, senior and diverse audiences of qualified buyers and purchase influencers, offering a solid, measurable return on investment for our customers, • Sponsors have a platform to set out their thought leadership credential and thereby influence the purchase decisions of prospective customers, • DCD stands out from the competition and creates events which are so compelling that delegates and sponsors come to regard them as truly essential About the opportunity: Reporting to the Event Operations Manager, the Event Operations Executive is a hands-on role supporting the planning, coordination, and delivery of DCD’s live events across LATAM, with a strong focus on sponsor care and support. The role is responsible for managing sponsor operations and event logistics, delivering a high-quality sponsorship experience before, during, and after each event. Working closely with sponsors, Event Managers, and the wider operations team, the Event Operations Executive manages sponsor communications, registrations, and deliverables, ensuring sponsors clearly understand event requirements, timelines, and deadlines. The role plays a key part in optimising sponsor ROI by delivering excellent customer service and ensuring a seamless, well-organised event experience. The role also provides administrative and operational support across the full event lifecycle. Through active involvement in event preparation and onsite execution, the Event Operations Executive contributes directly to the smooth running and successful delivery of DCD events. Key responsibilities • Support the Event Operations Manager in the planning, coordination, and onsite delivery of DCD events across the portfolio, acting as a senior operational lead for defined workstreams, • Take ownership of assigned operational areas, ensuring delivery against agreed timelines, budgets, quality standards, and sponsor expectations, • Own specific operational budgets, tracking spend and reporting into the overall event operations budget, • Build, negotiate with, and maintain strong working relationships with suppliers and contractors, including logistics, furniture, catering, signage, AV, venues, and temporary staffing partners, • Oversee event logistics end-to-end, from pre-show planning and supplier coordination through onsite delivery and post-event breakdown, • Lead the full signage and branding process (print and digital), including timelines, artwork submission, signage schedules, mapping, approvals, and supplier coordination, • Deliver networking events, sponsored functions, and senior-level hospitality (including VIP receptions and hosted dinners) from initial brief through to onsite execution, • Coordinate floor plan development, including redraws, updates, venue approvals, and liaison with general contractors, suppliers, and exhibitors, • Work closely with sales, marketing, and Event Operations Executives to track sponsorship inventory, support sponsor journeys, and coordinate partner communications and deliverables, • Prepare, maintain, and distribute key event documentation, including sponsor manuals, venue documents, onsite briefings, staff schedules, daily diaries, exhibitor lists, floor plans, and operational packs, • Support inbox management and respond to operational queries from sponsors, exhibitors, suppliers, and internal stakeholders, • Provide operational administration, including raising purchase orders, arranging meetings, preparing agendas and minutes, coordinating equipment transport, managing pre-show mailings, and maintaining accurate event files and archives, • Source, order, and oversee onsite services and resources, including AV, office equipment, catering, staff supplies, and operational stock, • Coordinate and supervise temporary staff both pre-event and onsite, including schedules, briefings, and delivery, • Run the onsite organisers’ office, acting as a senior onsite escalation point and supporting smooth day-to-day event delivery, • Identify risks, issues, and opportunities for improvement, completing post-event reporting to capture learnings and support continuous improvement, • Provide operational support across the wider DCD event portfolio and undertake ad hoc duties in line with business needs What you will bring: Skills, Experience & Attributes • Proven experience in event operations, ideally within exhibitions, confex-style events, or large-scale conferences (typically 1–2 years in a similar role), • Strong organisational, administrative, and prioritisation skills, with excellent attention to detail, • Ability to manage multiple workstreams, work to tight deadlines, and remain calm and professional under pressure during live events, • Pragmatic and solutions-focused, with strong problem-solving skills and the ability to think creatively when challenges arise, • Strong written and verbal communication skills, with a professional, service-oriented, and collaborative approach, • Confident team player, comfortable working across departments and with senior internal and external stakeholders, • Self-motivated, accountable, and able to work independently while contributing positively to team delivery, • Experience working with budgets, suppliers, and operational documentation, including floor plans and stand drawings, • Flexible and adaptable, with a willingness to adjust working hours during peak delivery periods Special Requirements • Willingness and ability to travel domestically and internationally to support DCD events, including Europe, Bali, Dubai, India, and the United States, • Flexibility to work outside standard office hours, including evenings and weekends, in line with event schedules and time zones, • Attendance at events is a mandatory requirement due to the onsite nature of the role Our Values: At DCD, our values define how we work together and make decisions. They shape how we support one another and interact with our customers every day. We live by the I ACT values - because how we show up matters. Impact We take accountability for our actions and their effect on others and the business. We embrace a growth mindset, seek feedback, and strive for continuous improvement. Authenticity We act with integrity, respect, and honesty. We communicate openly and align our actions with our values, even in challenging situations. Commitment We’re customer-focused, proactive, and passionate about what we do. We take initiative, go beyond expectations, and demonstrate resilience and perseverance in the face of challenges. Togetherness We value meritocracy and inclusivity, ensuring every voice is heard. We collaborate freely, share knowledge, and work towards common goals, recognising the greater impact we can have as a team. Our values reflect our identity as a company and what we stand for. What we offer: • Hybrid working scheme, • 25 days holiday entitlement, long service leave, and a celebration day off, • Paid sick leave, life assurance, and income protection, • Access to a health cash-back plan, health and wellbeing service, and EAP, • Enhanced employer pension contribution and parental leave options, • Flexible Friday finishes during the summer, • Fresh fruit and snacks in the office, • Cycle to work scheme, • Regular socials and celebrations, • Opportunity for worldwide travel, • Wellness allowance, • Recognition rewards Equal opportunity employer: We are proud to be an equal opportunity employer and we encourage applications from everyone. If you have a disability or special need that requires accommodation, please let us know and we will do everything we can to accommodate.

Manpower are currently seeking an interim Supply Chain Analyst, to work with our global FMCG client renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to start ASAP and to run until the end of FEB 2027, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £52,500 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. JOB PURPOSE The Supply Chain Analyst role is to ensure the effective management and supply of all SKUs within a designated businessgroup. This role works closelywith the businessgroup planning team, sales, and order fulfilment to ensure that forecasted quantities are supplied in alignment with the phased forecast. The supply Chain Analyst plays a critical role in coordinating supply chain activities to optimize inventory levels, minimize stockouts, and maximize service levels for customers. The Supply Chain Analyst proactively engagesin order fulfilment activities, collaborating with the order fulfilment team to address demand changes and ensure timely deliveries. Additionally, this role identifies and implements processimprovement opportunities to enhance the efficiency of stock management and overall supply chain performance. By ensuring productavailability, the specialistsupports business goals and contributes to an exceptional customer experience. RESPONSIBILITIES / KEY DELIVERABLES Operations & Systems Supply Chain Analyst typically operate on a 0-14 day horizon. S&OP • The Supply Chain Analyst work closely with planners to understand inventory levels and stock locations for SKUs in their portfolio., • Active involvement in governance of AATP system. Responsible for working with CSP & Planning to determinebusiness rules for their portfolio., • The SAS is responsible for communicating decisionson business rules to relevant stakeholders in the business, and for transacting these rules in the system., • Communicate 0-14 day supplyrisks to relevantstakeholders in CD and supply chain., • Point of contact for third parties (such as Elida) to administer business constraints in Unilever’s ERP systems, and to communicate this to relevant supply chain stakeholders in Unilever as required by service levelagreements., • Upload reason codes for service lossesinto AATP Order to Deliver • Short-term decision maker on whether to override AATP business rules for live orders. The SAS will use business insights and inventory / warehouse / demand data to make decisions on whether to releasestock to an order or short a customer., • Responsible for running the Back Office Process (BOP) runs three times per day to ensure AATP information is live and contemporary. Systems that a role holder would be expectedto use or interpret includesbut is not limited to – SAP, , PowerBI, MS Office, AATP. Continuous Improvement & Problem Solving • Expected to review service loss reason code allocation from planning and to hold them to account on accuracy of these allocations, such that accurate information is fed into continuous improvement processes., • Work with CD and Supply Chain colleagues to tackle repeat service problemsfor which they get visibility., • Proactively communicate with CESs to ensure that AATP business rules are properly integrated with customer ordering behaviours, and to push for resolutions whereby this is not the case., • Continuously monitor KPIs such as stock availability rate and order cycle time to identify areas for improvement. Third Party Communications & Relations • Liaise regularly with planning, sales,and order fulfilment teams to ensurealignment on stock availability and demand fulfilment., • Maintain open lines of communication with planning and sales partnersto ensure timely replenishment and mitigate risks., • Engage with the customer service team to address stock-related issues that affect customer orders and satisfaction., • Provide regular updatesto relevant stakeholders on inventory performance and improvement initiatives. Point of contact for third parties such as Elida / Ice Cream to ensure that their business supply decisions are understood and managed as per TSA, maintaining the right level of confidentiality as per SLA. Line Management & Coaching • Training & coaching for new SAS starters may be an expectation of this role., • This role may be expected to coach / educate otherson AATP fundamentals. Minimum Requirements • Proficiency in English & Maths., • Strong internal and external stakeholder management., • Excellent quantitative analytical skills., • Strong communication and interpersonal skills,with ability to adapt style to influence stakeholders., • Strong problem-solving skills and an ability to think logically., • The ability to stay calm & focused in fast-paced, high-pressure situations., • Ability to manage time effectively and to planworkload., • Aproactive mindset, seekingto avoid problemsbefore they arise., • Comfortable holdingothers to accountand in havingchallenging conversations., • Willing and able to travel to meet customers., • Acustomer-focused mindset, seeking to exceed their expectations where possible. Ideal Requirements • Advanced skillset in Microsoft Excel., • Experience working with retail customers., • Experience with SAP or other ERP software., • Experience working in logistics, planning or commercial roles., • An understanding of basic financial / commercial measuresand how supply chain roles can influence them., • A solid grasp of supplychain fundamentals. Kingston working environment: • Contractors who are based at Kingston will be eligible to get free parking at a local carpark, • There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products., • A canteen, • A Gym is available for use on the Ground Floor (with subscription)., • Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.

Assistant Manager – Flagship Sloane Street THE BRAND Anya Hindmarch founded her business in London in 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does. The brand is committed to creating responsibly and constantly strives to innovate to reduce its impact on the earth, while also using its platform to drive education and discussion around sustainability. Testament to this are projects such as I Am A Plastic Bag, The Universal Bag - a unique collaboration with supermarkets to rethink the reusable shopping bag, and Return to Nature, a collection of bags which are intended to biodegrade and compost at the end of their useful life. The work around sustainability continues, paying heed to the mantra, ‘progress, not perfection.’ Anya Hindmarch launched the Village on Pont Street in London’s Chelsea in 2021. This is a community of neighbouring stores and a cafe. Ever evolving, it centres around the Village Hall, which hosts innovative concepts, collaborations and exhibitions, all of which are amplified digitally. These have included collaborations with Boots and Peanuts, as well as our renowned Christmas Grotto and Ice Cream Project. OVERVIEW We are delighted to be recruiting for an Assistant Manager to support our flagship Sloane Street store the centre of the Anya Hindmarch retail experience. As Assistant Manager, you will work closely with the General Retail Manager to drive commercial performance, deliver exceptional customer service, uphold impeccable brand standards and inspire the team to create a warm, memorable experience for every guest. You will play a hands-on leadership role on the shop floor, coaching selling behaviours, supporting daily operations, and contributing to a positive, high-performance culture. While your primary base is our flagship Sloane Street store, you may also be required to support our other Mainline locations including Collection, Labelled, Anya Life, and the Village Hall to ensure consistency, coverage, and operational excellence across the wider estate. This role is ideal for a passionate retail leader who thrives in luxury environments, enjoys developing people, and is committed to delivering a world-class customer journey. KEY RESPONSIBILITIES Sales & Commercial Performance • Support the General Retail Manager in delivering monthly sales targets and key KPIs., • Analyse daily and weekly performance to identify opportunities and support action plans., • Drive commercial results through strong product knowledge, conversion focus, and proactive selling., • Contribute insights for trade meetings and support weekly performance reviews. Customer Experience Excellence • Champion exceptional, personalised service in line with the Anya Hindmarch selling ceremony., • Ensure a consistent, luxury customer journey across all touchpoints., • Support coaching on high-quality customer engagement, data capture, follow-up and clienteling., • Assist with complex customer queries and escalations where needed., • Support the promotion of the Village Hall Pop ups & Anya Café to enhance the overall guest experience., • Participate in hosting brand tours, VIP visits and partner introductions. Team Leadership & Development • Inspire, coach and motivate the Sloane Street team to deliver exceptional performance., • Support the onboarding and training of new team members., • Deliver daily floor coaching to reinforce service behaviours and product knowledge., • Celebrate team achievements and identify areas for development., • Support monthly one-to-ones and performance-related discussions with the General Retail Manager., • Role-model grooming, professionalism, communication and brand behaviours. Operational Excellence • Ensure daily store operations run smoothly, efficiently and in line with company standards., • Support opening/closing routines and end-of-day procedures, including cash handling accuracy., • Maintain excellent stockroom organisation and ensure product availability., • Assist with stock counts, ticketing accuracy and stock integrity., • Support team compliance with health & safety, operational policies and loss prevention., • Help ensure absence reporting, return-to-work forms and operational documentation are accurate., • Assist with till training, ShipStation tasks and operational rollouts when required. Visual Merchandising & Brand Standards • Maintain an impeccable level of product presentation and store environment., • Support VM execution and ensure guidelines are followed consistently., • Ensure high housekeeping standards across both front and back of house., • Uphold brand policies including mobile phone rules, professional etiquette, and customer-interaction standards., • Contribute to maintaining the visual appeal of the Sloane Street exterior and the wider Anya Village. Cross-Store Support • Provide support to other Mainline stores Collection, Labelled, Anya Life and Village Hall where required., • Assist with consistency of service, standards, training and operational rhythm across the estate., • Build collaborative relationships with other store teams, Bespoke, Café, Operations and Logistics. WHAT YOU NEED TO SUCCEED • Experience in a luxury or premium retail leadership role (Supervisor/Assistant Manager level)., • A strong customer-service mindset with the ability to deliver high-touch experiences., • Commercially aware, KPI-confident and results-driven., • A warm, engaging communicator with excellent interpersonal skills., • Highly organised, detail-oriented and comfortable in a fast-paced flagship environment., • Positive, solutions-focused and calm under pressure., • A collaborative team player with energy, credibility and a natural sense of humour. Equal Opportunities Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Welcome to Gladiator Events. Our Mission is to produce the Safest and most Exhilarating Events to create Unbreakable Bonds between Charities and Supporters, at no cost to our Planet. Fundraising Walks, Long distance Treks, Obstacle Races and Runs are just some of the events we love to organise. We are a team of passionate outdoor enthusiasts who help charities to create a lasting connection with their supporters, and inspire them to raise vital funds, through taking part in exciting and unique outdoor challenges. Underpinning this is our dedication to operate as a Force For Good. We are proud to be a Certified B Corp.The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. Role Overview: We’re looking for a motivated and enterprising Account Manager to manage a diverse portfolio of clients including some of the UK’s leading charities and corporates while supporting the wider partnerships team achieve ambitious growth goals for Gladiator Events Ltd. This is a fast-paced role for a people-centric and organised person who has a flair for championing clients, spotting opportunities and building great relationships with stakeholders. The successful candidate will have an entrepreneurial streak and be able to pick up tasks and run with them. You will be responsible for ensuring that all our clients experience the GE way of doing things which reflects our core values and collaborative ways of working. This role will involve supporting the wider business across operations, impact reporting, accounts and business development as required. The role will be hybrid: • Remote based (must be in the UK)., • In-person days in London once every 2 weeks, with option for more., • Working at events from time to time for different charity clients, approximately 5 - 10 per year. Key Accountabilities: • Account Management: manage the full life-cycle process of GE client accounts. This includes: kick-off meetings, ideation sessions, project meetings (external and internal), debriefs, review meetings, servicing inbound client requests (normally within a 24-hour our time window) and supporting the wider partnerships team with the management of GE’s client portfolio., • Client & Performance Reporting: input into the CRM, Client Tracker, debrief matrixes, reports, surveys and end-of-season debriefs while looking for efficiencies and ways to improve processes and client management. Report on activities and progress against personal and company-wide KPIs and objectives of the Partnerships department., • Budgets: responsibility for keeping client and internal budgets up-to-date, always looking for opportunities to make savings and keeping the wider project team accountable for spending. Set budget review meetings with clients and create costings and proposals for new events. Responsible for reconciling budgets that you manage and supporting wider partnerships team on Series level budgets., • Content Writing: creating original content for the website, newsletters and other articles. Taking ownership of the content plan and performance tracking., • Business Development Support: support with outbound business development work, networking, content creation (newsletters and articles), B2B marketing activities, proposal writing and responding to tender requests., • Event Operations: Support the wider operations teams in time of peak delivery and work within both client facing and operational roles on live events. Ability to deliver operational and logistics tasks which support the wider operations team., • Team Player: Contributing to Company creative ideation and innovation sessions, contributing towards improving our social and environmental impact, to continually improve on our performance as a Certified B Corp. Having a positive influence on the GE strategy including key pillars of ‘Happy Clients’ and supporting wider partnerships team to keep abreast of latest trends and innovations. Knowledge, Skills & Attributes Essential • At least 1-2 years' experience working in a customer or client facing role., • Experience working in the live outdoor events sector., • Practical experience managing client relationships which have regular project meetings and responding to requests., • Excellent presentation skills, with the ability to interpret data, pitch, network with a ‘consultative sales’ approach., • Strong in-person, virtual and written communication skills., • Ability to build trusted and robust relationships often working as the ‘extension’ of a client's team as a trusted partner. ., • Ability to manage multiple work-streams at once including project planning, time management and prioritising tasks., • Good knowledge of Microsoft Office, particularly Word, Excel, PowerPoint and Outlook., • Full UK Driver’s Licence and willing to drive a variety of vehicles including Company vans, ATV and 4x4 vehicles. Desirable • Experience with Microsoft Teams & using SharePoint., • Active interest in the outdoor events sector, • Experience on any of the types of events organised by GE including treks, walks, OCR & running events., • Active interest in doing better business, sustainability and B-Corps., • Any qualifications related to the event industry (either at degree level or a NGB recognised award). Personality • Can work independently or as part of the team from Day 1., • Entrepreneurial approach to work to go and make things happen., • Strong interpersonal skills with a wide variety of audiences., • Aligns with GE core values, has a genuine love for our work and wants to make an impact., • Be able to go the extra mile and be willing to get stuck into all tasks., • Ability to remain calm under pressure and are self-motivated. Our Benefits We are a small and hard-working, committed team. We are passionate about creating an inclusive workplace that promotes and values diversity. That’s why we are continuously building a culture that encourages, supports, and celebrates the diverse voices of our employees. Some of our benefits include: • 23 days’ annual leave (pro rata), plus all bank holidays, • Time off in lieu for all weekend days worked, • Additional pay day or day in lieu for every 4 weekend days worked, • Flexible working with core hours of 10am – 3pm (after probation), • Nationwide Co-Working Office Membership, • Personal and professional development training, • £15 Coffee shop allocation per month, • £100 per year to spend on outdoor kit, • Paid spots to other challenge events, • Paid time off for community service, • Regular travel opportunities to discover beautiful parts of the UK, • Annual Company annual Offsite trip and Christmas Party, • Discretionary Company bonus scheme, • Pension Scheme Renumeration and How to Apply Role Location: Hybrid / Remote. 90% Remote based with one day bi-weekly to be spent at our London office (London Bridge). Some UK travel expected in the event season (mostly at weekends). Salary: £30,000 - £35,000 pro rata depending on experience Type of Role: This is a full-time position (40 hours per week, Monday to Friday), with a 3-month probationary period. How to Apply: Please send applications to by 5pm on Friday 27th March 2026. Include in your application: • Your CV., • Your earliest start-date., • A 100 – 200 word summary detailing one client relationship you have managed. Please note you must have the right to work in the UK and only applications answering the above three points will be considered. No agencies please. All applicants will be contacted. Role Start Date: Role available early April 2026.

Procurement Specialist The position is hybrid role office based in the Dublin Area Who We Are: With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. Position Summary: The procurement specialist provides procurement support to Convergint Operations Directors/Managers, Project and Site Managers and/or others as required. Full control of all Project, Smallworks, Service and LSPs procurement activities, and the main point of contact for suppliers and Convergint colleagues within a Procurement functionality. The procurement specialist supports the delivery of service and project-based solutions by executing day-to-day procurement activities for materials, equipment and subcontracted services. Operating in a Global service integrator environment with scope in Europe locations, this role focuses on transactional purchasing, supplier/partner coordination, and procurement to pay process execution, ensuring timely availability of materials and services required for all customer project and support activities. Job Responsibilities: Procurement Process: • Procurement of all Materials and Subcontractor POs for Operations Projects., • Procurement of all Materials for Small works & Service-related works., • Raising POs for System training on behalf of Technical Manager/Service Engineers., • Raising POs for IT Stock and subscriptions on behalf of IT Department., • Act as the procurement operational point of contact for suppliers/partners, • Confirm order acknowledgements, lead times, delivery dates, and site-specific requirements., • Managing day-to-day Account Management with Suppliers/Partners at local / regional level, • Manage and Maintain savings tracker., • Managing and reporting supplier SLAs to Procurement Manager Europe and Head of Procurement & Logistics Europe., • Ensure purchases comply with internal procurement policies., • After sales support, assisting Logistics in the Returns Process when needed., • Assisting the AE/Design Team when needed on providing strategic solutions / products to the business., • Liaise with Key stakeholders to ensure materials are purchased and delivered within budget and to the set timescales., • Reordering of inventory, Van Stock and Health & Safety equipment alongside Warehouse colleagues., • Escalate supply risks or delays that could impact customer delivery or contractual commitments., • Monitor stock trends and provide forecasts available to meet project demands., • Reordering of inventory, Van Stock and Health & Safety equipment alongside Warehouse colleagues., • Training other departments on the Procurement Process/ New ERP System., • Liaising with other CTCs on Stock availability and queries., • Use different Europe ERPs and procurement systems consistently for PO creation, service entry, • sheets, and confirmations, maintaining accurate purchasing records linked to projects, service orders, and cost centers., • Identify and escalate pricing, supplier master data, or system issues that impact procurement, • execution., • Identify recurring procurement issues affecting project or service execution and propose, • improvements., • Support rollout and adoption of standardized procurement processes and tools across Europe., • Contribute to operational area KPIs. Job Skills Requirements: • Strong communication written and oral, and personal customer service skills and ability to work under pressure., • Solid Microsoft Outlook, Excel, and Word skills., • Solid organizational skills and the ability to handle multiple projects tasks simultaneously, • Excellent attention to detail and data accuracy., • Solid verbal, written and interpersonal communication skills., • Effective communication with suppliers/partners, and internal stakeholders., • Solid ability to facilitate a collaborative working environment for customers and team members., • Ability to use multiple ERP systems., • Strong analytical skills., • High School diploma or equivalent. NVQ (National Vocational Qualification) in Business administration, • 2 of procurement or strategic sourcing experience, project manager, ideally within security systems, technology systems integration, distributors or related technical industries (a plus)., • Previous Procurement and supplier relationship experience preferred., • Previous experience in Supplier evaluation and best practices in buying., • Experience in a service integrator, system integrator, or project-based environment is strongly preferred., • Hands-on experience with ERP/P2P systems and service-based procurement workflows.

About the Role The Ecommerce & Digital Marketing Manager will play a pivotal role in driving online growth and delivering an exceptional digital customer experience. Reporting directly to the Founder / Head of Brand, this role oversees the end-to-end ecommerce operation, from website management and digital marketing to stock flow, customer service, and analytics. This is a dynamic, cross-functional position suited to someone with strong commercial awareness, analytical skills, and experience in scaling premium or luxury ecommerce businesses. Key Responsibilities Website & Platform Management • Oversee the day-to-day management of the Shopify website, ensuring homepage, navigation and collections are updated and optimised for UX/UI., • Conduct regular website audits and backend performance analysis, implementing enhancements to improve site speed, experience and conversion., • Coordinate and prepare for potential site migration to Shopify Plus., • Manage product uploads, collections and content to ensure accurate and timely launches., • Maintain and distribute weekly/monthly stock reports for internal and accounting use., • Optimise stock allocation across warehouse, studio and retail to support demand and sell-through., • Oversee the online returns process and introduce improvements to enhance customer experience. 3PL & Logistics • Manage relationships with third-party logistics partners, ensuring timely order fulfillment and returns processing., • Liaise with warehouse teams to resolve inbound/outbound delays and maintain stock integrity. Customer Service & CRM • Oversee customer service functions, ensuring a premium and responsive support experience., • Review and improve customer journey touchpoints., • Analyse customer feedback and requests (e.g. back-in-stock alerts) to inform stock and product strategy. Analytics & Trading • Produce weekly and monthly ecommerce performance reports and KPIs., • Lead ecommerce trade meetings, providing insights and recommendations based on sales data., • Monitor global site experience and ensure localisation where required., • Analyse underperforming territories, SKUs and pages; implement strategies to drive growth. Marketing & Growth Strategy • Own the ecommerce growth strategy in collaboration with internal teams and external digital marketing agency., • Lead CRM and email marketing via Klaviyo, including flows, segmentation, and campaign optimisation., • Manage digital marketing budget across paid ads, affiliates, and promotional campaigns., • Partner with creative and marketing teams on campaigns, product launches, and brand activations., • Develop markdown and promotional strategies to move seasonal stock whilst protecting margins. Product & Merchandising • Manage homepage and category merchandising for commercial and visual impact., • Oversee catalogue creation, asset management and product copywriting., • Forecast and plan recuts of bestselling products., • Conduct price analysis and monitor alignment with stockists. Finance & Planning • Prepare monthly ecommerce forecasts, including sales, P&L, margin analysis, and performance metrics., • Support budgeting for digital marketing, promotional activity and stock management., • Collaborate with finance and operations teams on stock, returns and sales reporting. Skills & Experience Required • Proven experience (3–5+ years) in a ecommerce role, ideally within premium or luxury fashion., • Strong experience managing Shopify (Shopify Plus experience a bonus)., • Proficient in Klaviyo, Google Analytics, Meta Ads Manager, Zedonk, and Excel., • Understanding of CRM, retention strategies and customer lifecycle., • Proven ability to drive growth through CRM, marketing and data-led decisions., • Analytical thinker with experience in forecasting, P&L planning and reporting., • Strong organisational and project management skills with the ability to work cross-functionally., • Passion for delivering exceptional customer experience and digital innovation. Desirable Experience • Experience with international ecommerce operations, including duties, shipping and localised marketing., • Familiarity with SEO, site performance tools and ecommerce best practices., • Background working with retail stores and 3PL providers., • Understanding of merchandising concepts including weeks cover, stock flow and margin mix., • Previous involvement in a Shopify Plus migration or build.

Description Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city, its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism To proactively support the Wholesale Logistics team for the global Wholesale business, working in collaboration with Sales, Finance and the Warehouses while providing excellent customer service. This role is based in the London Head office, reporting to the Head of Logistics Wholesale & Franchise. • Taking direction from the Head of Logistics and the Wholesale Logistics Manager, to support the Wholesale supply chain post PO creation by closely liaising with suppliers and freight forwarders to ensure smooth and efficient delivery of purchase orders into the global warehouses., • Working closely with the Sales, Merchandisers and Buying teams to maintain the seasonal tracker to monitor stock flow into the business, sharing data with the DCs and internal Logistics team to plan for peak periods., • Monitoring all delays or disruptions to stock by liaising with Merchandising/Sales team and informing customers in a timely manner - ensuring minimum financial implications for the business., • Assist with the daily / weekly / monthly / seasonal reporting on inbound and outbound deliveries, including invoicing, cancellations and forecast tracking., • Play a proactive role in the maintenance and creation of reporting tools which can be shared with the others in the Wholesale team and the wider business., • Planning of intake into the DC and ensuring customers delivery deadlines are met alongside the Wholesale Logistics team, • Be familiar with all outbound customer shipping requirements, to help build a seasonal information pack for the DCs to ensure the business is compliant and minimising costs by streamlining procedures., • Upon receipt of stock in the DC, review against PO’S raised and oversee the allocation process based on the customer priority schedule, organising onward shipping as required. Liaise with the DCs on a regular basis during peak shipping periods to ensure expedient turnaround of goods and ensure customer invoices are processed in a timely manner., • Provide a first class customer service experience for all Wholesale customers in regards to orders, shipping, returns and cancellations., • Provide support to the Wholesale Logistics team as required, to ensure best practice across the department., • Co –ordinate the return of stock once agreed with the Sales team and create credit notes as required with finance., • Undertake general administration duties, as required by the department. Requirements • Previous experience in a similar role, • Accurate data provision., • Accurate and timely, proactive decision making within the remit of the role., • Timely and accurate maintenance of merchandise systems and data, following department protocol., • Improved customer service., • Effective communication., • Attention to detail, • Proactively handle multiple tasks simultaneously, • Managing own workload to meet department deadlines. Benefits • Pension and life assurance, • Enviable discounts, • Gym Discounts, • Summer Hours - 2pm Friday finish, • Half Day, Pay Day Friday (once per month), • RetailTrust support, • And so much more! Our Culture We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community. Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

DEPUTY MANAGER We are incredibly excited to announce that Trotters Childrenswear & Accessories is opening a brand-new store at St. Pancras International, one of London’s most iconic and dynamic destinations. This will be our first step into travel retail, making it a truly special moment for the business. St. Pancras welcomes millions of visitors each year, from London commuters to international travellers arriving from across Europe. It’s a fast-paced, vibrant environment and an incredible opportunity to introduce Trotters to a global audience of families and gift buyers. We are now looking for passionate people to help bring this exciting new store to life, and recruiting for Management Positions. Travel retail is a unique and energising trading environment. No two days are the same, customers may be preparing for a special family visit, buying a last-minute gift before boarding a train, or discovering Trotters for the very first time. It’s a place where great service, energy and teamwork truly shine. This is a rare opportunity to be part of launching a brand-new store, shaping the culture, building a new team and helping define what success looks like in this exciting environment. WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Deputy Managers are a driving force in our stores. Partnering with the wider management team they deliver on their locations broad range of KPI’s, engaging and inspiring their teams with their well-honed commercial acumen. As a Deputy Manager at Trotters, you will be an impactful second-in-command, supporting the Location Manager by leveraging our 4 pillars of retail excellence to ensure the ongoing success of the location and team, and drive performance in their absence. MAIN RESPONSIBILITIES · Work in partnership with the Location Manager and the wider management team to ensure achievement of your Location’s performance targets and KPI’s across our 4 pillars. · Support the LM in driving excellent team participation, contribution & engagement, making recommendations on initiatives to inspire them to achieve excellence. · Maintain excellent knowledge of your location, interpreting, analysing, and delivering against location commercials and KPI's through Trotters best practice. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management; impart your understanding of local market, customer profiles and shopping behaviour onto team members to maximise sales and increase customer loyalty. · Nurture a dynamic sales environment, coaching team members to deliver a natural approach to sales using the Trotters Touch. · Make use of commercial tools to manage performance enhancing Product and VM floor moves, liaising with Management to execute; keep Trotters looking its best through up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Develop and coach the team with a flexible but consistent approach to differing people and situations, confidently feeding back on team performance to the Manager and Regional Manager when required. · Commit to continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Proactively resolve recruitment needs within the store, partnering with the Manager to attract, select and engage and onboard dynamic and driven team members. · Ensure team adherence to store administration, systems, and processes within our operational guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · A passionate and engaging manager with experience leading retail teams, preferably within the premium space. · Commercially astute, able to implement and drive initiatives to achieve outstanding outcomes. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. · Retail sales expertise, able to influence customer behaviour through elevated service, excellent product knowledge and consistent brand awareness. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer

Department: Retail Place of work: Harrods, London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • Harrods store approval required, • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Logistics Co‑ordinator 📍 New Malden 🕒 Full-time | On-site Are you an experienced logistics professional with a passion for delivering exceptional customer service and keeping supply chains running smoothly? We’re looking for a proactive and detail‑driven Logistics Co‑ordinator to join a busy team in New Malden. This is an exciting opportunity to play a key role in managing international shipments, supporting global partners, and ensuring orders are fulfilled accurately, efficiently, and on time. ⭐ About the Role As a Logistics Co‑ordinator, you will support the end‑to‑end order fulfilment process—managing export sales orders, liaising with 3PL warehouses, ensuring compliance with international trade regulations, and keeping internal teams and customers informed every step of the way. You’ll work collaboratively across Planning, Supply Chain, Customer Care, and regional teams to identify challenges, implement solutions, and maximise On Time In Full (OTIF) performance. This role is ideal for someone who thrives in a fast‑paced environment and is confident making decisions that balance efficiency, cost management, and customer satisfaction. Key Responsibilities: Order Fulfilment & Logistics Coordination • Manage the full export order process, including order acceptance, inventory flow, stock allocation, and shipping documentation., • Maintain accurate live registers of all 3PL export orders, including detailed status and despatch dates., • Work closely with the Logistics Manager to resolve delays and mitigate risks., • Ensure all SKUs produced for export are shipped and stock write‑offs at 3PLs are minimised., • Act as the central point of contact for all customer order queries., • Communicate any significant delays promptly and agree on corrective actions with customers and internal teams., • Monitor stock levels at 3PL locations and highlight shortages to Production Planners., • Review safety stock levels and recommend adjustments to improve customer service., • Collaborate with Planning teams to minimise short supply situations and align orders with production MOQs. About You: Essential Qualifications & Experience • 1 years+ logistics experience within FMCG., • Strong background in international order processing and shipping documentation., • SAP expertise., • Experience in warehouse management, order fulfilment, and freight forwarding., • Proven track record of driving supply chain efficiencies., • Excellent communication skills, strong customer focus, and reliable decision‑making abilities., • Degree‑level education or logistics/freight forwarding qualifications., • Strong numerical and analytical skills. Behaviours We Value • A proactive, self‑starting approach and a drive to get things done., • Ability to influence and collaborate effectively across departments., • Comfort working in a fast‑paced, changing environment., • A positive, solutions‑focused mindset., • Team player who can also work independently with confidence. Why Join Us? This role offers the opportunity to make a meaningful impact on global operations while working in a friendly, supportive team environment. You’ll have autonomy, variety, and the chance to contribute to continuous improvement across the supply chain. Key Words Logistics, supply chain, order fulfilment, coordination, coordinator, administrator, shipping, freight, warehouse, stock control, inventory management, dispatch, customer service.

Company Description House of Decant is a destination for discerning drink lovers — offering a carefully curated selection of premium spirits, wines, and other exceptional drinks through our e-commerce platform. We believe that discovering and enjoying great drinks should feel effortless, elevated, and personal The Operations Coordinator / Buyer’s Assistant supports the day-to-day operational execution of House of Decant’s inventory, product listings, and supplier activity. This role focuses on accurate execution, coordination, and follow-through across inventory, systems, and logistics. The role works closely with buying, warehouse, and customer service teams to ensure products are correctly set up, stock is in the right place, and operational issues are resolved quickly. Key ResponsibilitiesInventory & Stock Support • Maintain accurate inventory levels across multiple locations, • Assist with inter-location stock transfers to meet demand and reduce stock imbalances, • Set up and maintain product listings across systems, • Upload product data, images, SKUs, and pricing updates, • Assist with purchase order creation and tracking, • Follow up with suppliers on delivery timelines and discrepancies, • Coordinate inbound shipments with suppliers and warehouses, • Support stock transfers between locations, • Track basic sales, stock movement, and inventory performance, • Prepare regular reports to support reordering and planning decisions, • Support new product launches and promotional campaigns, • Ensure stock availability, correct pricing, and accurate listings, • Act as a point of contact between buying, warehouse, and customer service teams, • Escalate issues clearly and early when problems arise, • 2–5 years’ experience in operations, inventory, buying support, or e-commerce, • Strong attention to detail and comfort working with data and systems, • Organised, reliable, and able to manage multiple tasks simultaneously, • Confident communicator with suppliers and internal teams Salary 35,000

Reskinned Warehouse & Operations Manager If you are interested in this role, please email with your CV and a cover letter, highlighting how your experience matches the job description and why you think you would make a positive addition to the Reskinned team. Any applications sent via Linkedin will not be prioritised. If you have already applied for this role, we will be in touch with you soon. About At Reskinned, we believe in using business as a force for good. We’re powering takeback and resale programmes for some of the world’s leading fashion brands. In the UK alone, there is £80bn of pre-loved clothing sitting in the back of wardrobes. We’re combining over 20 years of textile recycling experience with clever tech to ensure we get clothing and footwear into the hands of the people who will value it most at each stage of its life. The Reskinned process ensures we maximise each item’s value and potential re-wear opportunities. We promise to reuse or recycle 100% of what we receive and ensure 0% enters landfill. Reskinned also makes buying pre-loved fashion as easy as buying new so we can all get our fashion fix, only in a more sustainable way. Recommerce is predicted to be bigger than fast fashion within 5 years and Reskinned are part of the movement that are going to make this happen. We’re a small family, growing rapidly and we’re looking for people who are passionate about sustainability and changing the way we shop for the better. This is a great opportunity if you • are adaptable in a challenging start up environment;, • are a good problem solver with an eye for detail and want to learn lots in the fashion circularity space;, • are passionate about joining a company that is growing rapidly; and, • want to work at a place that values sustainability at the core of all its operations. The Warehouse & Operations Manager is an integral part of our business, working directly with the Co Founders and other members of the leadership and wider team. It requires strong organisational skills and forward planning with the ability to adapt and change quickly, thinking on your feet as priorities and budgets change. You will be required to think creatively about warehouse space and logistics and have the ability to deal with ambiguity, the business moves at pace and it is essential to the role to be able to change direction if required. You will need to be an excellent communicator and demonstrate strong people management skills as well as knowledge of organising and running a busy warehouse environment. You must be comfortable with data and comfortable producing analytical performance reports on the teams and processes you oversee. You will be required to work closely with all teams across the business producing valuable data related to stock control and team productivity as well as oversight of both the listing and customer services/fulfilment team. Your role as Warehouse & Operations Manager is to maximise the performance of your teams and to deliver against goals agreed with the Leadership Team. The role is based at our Warehouse in Canning Town, East London. Summary of the role Manage day-day warehouse operations including goods in, picking, packing and dispatch. Lead, train and motivate warehouse team members to maintain high performance and productivity Monitor stock accuracy, inventory control and warehouse KPI’s Ensure all operations comply with health and safety regulations and company procedures Optimise warehouse layout, processes and workflows to improve efficiency Work closely with Co Founders, Leadership Team and the wider Reskinned team plus external suppliers such as logistics, transport and brand partner teams Maintain accurate reporting and performance tracking Role in more detail Physical Warehouse Environment: • Logistics - Managing incoming deliveries and any outgoing collections, • Space Management - we are a busy warehouse across 3 units so organisation and creativity are key to the success of this element of the role. You are expected to liaise with our Brand Partners’ logistics teams and our internal teams to ensure adequate stock management is in place, • Team - Management of the warehouse team to ensure space is utilised efficiently, • You will be responsible for the day to day management of the Customer Service & Fulfilment Team, Listing Team and Warehouse Operations Team, liaising with those team supervisors to ensure each team is working at optimal level and to the best efficiency possible, escalating any issues to the wider team where necessary and in a timely manner, • We have a high retention rate which we are hugely proud of with motivated staff receiving the London Living Wage, we believe strongly in personal development and internal progression. Our warehouse team has increased by over X% in the past year as the business continues its rapid growth, • In conjunction with the team supervisors, constant monitoring and analyses of the performance of each team,ensuring each team is reaching its full productivity potential, • Ensuring each team has the training required to fulfil their role adequately, • Developing the team by meeting regularly to ensure progression and development aspirations are discussed and actioned where possible, • Regular liaison with other internal teams to ensure resourcing requirements are agreed and met, • Weekly and monthly reporting on team performance addressing any issues with the Leadership Team Profit: • Ensures resource cost is managed against productivity measures and targets., • Manage stock loss on warehouse resale inventory and look at solutions and processes to reduce loss, • Ensure logistics and supplies costs are reviewed regularly for efficient use of budget. Builds strong relationships with vendors to enable reduction in costs and and maximise vendor SLAs and solutions Tech and Software: • Management and monitoring the use of tech and software, looking at opportunities to optimise flow and usability., • Continues to build strong relationship with the tech team to enable development, enhancement and growth, • Ensures cyber security compliance is continuously monitored What we’re looking for • An outstanding operational leader with proven experience as a Warehouse Operations Manager working within a fast paced environment, • Strong analytical skills and a keen eye for detail., • Experience of running a busy warehouse across multiple locations, • A good trouble shooter, digesting problems to deliver positive outcomes., • A self-driven and motivated individual with the ability to work independently or as part of a team, in a fast-evolving and dynamic start up environment., • A strong communicator, with excellent organisation and prioritisation skills, • Experience in WMS systems and inventory management, • Strong Excel skills are essential plus experience in Microsoft Word and Powerpoint, • Familiarity with eBay, Shopify and customer service/ helpdesk platforms, • The ability to bring fresh ideas to the team and propose new and innovative ways of working., • Someone with good knowledge of pick and pack, labour productivity and capacity planning, • A keen interest in fashion, with a particular passion for sustainability and circularity. Everybody’s welcome Reskinned is for everyone. We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. Reskinned is an equal opportunity employer. We do not discriminate on the basis of any protected status. Employee benefits • Monthly clothing allowance, • Cycle to Work Scheme, • 22 days holiday per year, • Employee discounts via our BrightHR app Step 1 A 30-minute intro video call with the Operations Manager and CO Founder Step 2 We’ll contact you via email within 2 weeks of your intro video call to let you know if you’ve been successful to reach the next stage of the process. If you’ve been successful, you’ll be asked to come to our London office for a face-to-face interview with the Operations Director and Co Founder Step 3 We’ll contact you via email within 2 weeks of your face-to-face interview and let you know if you’ve been successful or not.

Are you early in your logistics or operations career and hungry to build something meaningful within a high growth Fashion brand? Do you thrive in a fast growth Fashion environment where operational excellence and commercial control go hand in hand? Are you confident managing international freight, 3PL partners, and cross functional stakeholders to deliver on time and in full? MacGregor Black are partnering with a high growth Fashion brand on the search for a Logistics & Operations Co Ordinator. This is a permanent role based in London. As Logistics & Operations Co Ordinator, you will take ownership of global supply chain operations, with a particular focus on wholesale fulfilment, international shipping, and operational performance. You will ensure every wholesale order is delivered on time, in full, and in line with retailer inwards requirements across the UK, EU, USA and other international markets. Alongside day to day execution, you will play a key role in driving process improvement, cost control, and partner performance as the brand continues to scale. Key Responsibilities: • Lead wholesale logistics, ensuring full compliance with customer inwards manuals and routing guides across multiple territories., • Manage 3PL partners, setting KPIs, monitoring service levels, and forecasting volumes to support growth., • Own international freight and compliance, including customs documentation, HTS codes, EIN and MID registrations, and duty and VAT oversight., • Partner with Finance on logistics budgets, cost tracking, and invoice approvals., • Raise wholesale invoices and resolve delivery or compliance queries with retail partners., • Oversee outsourced Customer Service performance, improving delivery experience, returns processes, and review ratings., • Track inventory movements, investigate discrepancies, and support accurate stock reporting., • Drive sustainability initiatives across packaging, shipping methods, and supply chain efficiencies., • Provide regular KPI reporting and operational insights to the leadership team., • Support wider operational requirements including storage, facilities, and health and safety compliance. What We're Looking For: • 2 plus years’ experience in logistics, supply chain, or operations, ideally within Fashion or a wholesale led consumer brand., • Proven experience managing wholesale deliveries and retailer compliance requirements., • Strong knowledge of international shipping regulations, particularly USA imports and customs processes., • Commercially astute, with experience managing costs and challenging external partners where required., • Highly organised, detail focused, and comfortable working autonomously in a scaling environment., • Confident communicator with the ability to build effective cross functional relationships., • Strong Excel and logistics systems capability. Salary - 40k basic For more information, please contact Fraser Graham.

⭐️ Operations Manager (Logistics) 📍 London (Hybrid 3x pw) 💰 £35,000 to £45,000 + Perks This is a very unique role to which an advert cannot do justice. This is the kind of brand that materially strengthens your profile and will open doors. If you define yourself as exceptional talent then you should apply. Our client is a rapidly growing well-established food SME, with incredible distribution listed across every single retailer in the UK. They have redefined a classic category with a creative twist. They are looking for an Operations Manager to support their most critical function. 🚀 Role & Responsibilities: 📋 • 🔹 Inbound planning: Schedule and manage all deliveries into the UK warehouses, balancing capacity., • 🔹 Stock flow: Oversee the end‑to‑end movement of stock from factory to warehouse to keep operations smooth., • 🔹 Logistics reporting: Track service levels and on‑time performance, using data to spot issues and drive improvements., • 🔹 Order processing: Convert customer email orders into the inventory management system and streamline manual steps where possible., • 🔹 D2C logistics: Own the relationship with the 3PL, improving pick accuracy, stock control and reporting., • 🔹 Stock rotation: Flag slow‑moving or ageing stock and support smart allocation before it becomes a risk., • 🔹 Efficiency projects: Reduce road miles, improve order patterns, optimise stock visibility and cut operational waste. What’s on Offer? 🤝 • Salary: £35k to £45k, • Bonus: up to 20%, • Holiday Days: 30 + Bank Holidays (8), • Private Health Insurance, • Competitive Parental Leave Policies Do you have the following to apply? ✅ • ⚡ Solution-Focused Mindset: Bring energy, initiative, and a “find a way” attitude — not just flagging problems but suggesting fixes., • 💡 Proactive & Continuous Improver: Spot opportunities to streamline repetitive tasks, automate, and modernise processes., • 🤝 Strong Communicator & Relationship Builder: Excellent interpersonal skills to manage suppliers, logistics partners, and internal stakeholders., • 📊 Commercially Astute & Detail-Oriented: Comfortable managing numbers, stock reconciliations, and operational KPIs with precision., • 🧭 Adaptable & Calm Under Pressure: Thrives in a fast-paced, growing FMCG business where priorities can shift quickly., • 🎓 Experienced in FMCG Ops/Supply Chain: Proven experience in operations, supply planning, or logistics within FMCG (essential). Due to the high volume of applications received we are unable to respond to everyone directly. If you are not contacted within 10 working days, you have unfortunately not been shortlisted. Lawrence Recruitment is acting as an employment agency on behalf of our client.

Training & Events Coordinator Permanent | £31,000 | Hybrid working A professional membership organisation is seeking a Training & Events Coordinator to support the delivery of a busy and varied programme of training courses and events for its members. This is a hands-on coordination role suited to someone with strong organisational skills, excellent attention to detail and a customer-focused approach. Working as part of a small, collaborative team, the role supports the smooth operational delivery of training and events delivered online, in person and in hybrid formats. Key responsibilities include: • Coordinating the end-to-end delivery of a portfolio of webinars, training courses, predominantly delivered online, • Supporting the planning and operational delivery of events, including online, hybrid and in-person formats, • Managing event administration, including bookings, registrations, databases and delegate communications, • Acting as a key point of contact for members, trainers and speakers, responding to enquiries professionally and efficiently, • Setting up and supporting online training sessions, webinars and events, including troubleshooting during live delivery, • Liaising with internal teams and external suppliers to ensure venues, AV and logistics are delivered as required, • Maintaining accurate records, invoices and purchase orders linked to training and events activity, • Supporting larger, flagship events as part of a cross-functional team, • Identifying opportunities to improve processes and enhance the overall training and events experience The successful candidate will have previous experience in administration, events, training or a membership-based environment. You will be comfortable managing multiple priorities, confident using IT systems and online event platforms, and able to communicate effectively with a wide range of stakeholders, including senior professionals. This is an excellent opportunity to join a respected membership organisation offering a supportive working environment, hybrid working and the chance to contribute to a high-quality professional development programme. Interviews are expected to take place end of March / beginning of April, with the organisation keen to appoint as soon as possible. To apply to this Training Coordinator role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

Training & Events Coordinator Permanent | £31,000 | Hybrid working A professional membership organisation is seeking a Training & Events Coordinator to support the delivery of a busy and varied programme of training courses and events for its members. This is a hands-on coordination role suited to someone with strong organisational skills, excellent attention to detail and a customer-focused approach. Working as part of a small, collaborative team, the role supports the smooth operational delivery of training and events delivered online, in person and in hybrid formats. Key responsibilities include: • Coordinating the end-to-end delivery of a portfolio of training courses, predominantly delivered online, • Supporting the planning and operational delivery of events, including online, hybrid and in-person formats, • Managing event administration, including bookings, registrations, databases and delegate communications, • Acting as a key point of contact for members, trainers and speakers, responding to enquiries professionally and efficiently, • Setting up and supporting online training sessions and events, including troubleshooting during live delivery, • Liaising with internal teams and external suppliers to ensure venues, AV and logistics are delivered as required, • Maintaining accurate records, invoices and purchase orders linked to training and events activity, • Supporting larger, flagship events as part of a cross-functional team, • Identifying opportunities to improve processes and enhance the overall training and events experience The successful candidate will have previous experience in administration, events, training or a membership-based environment. You will be comfortable managing multiple priorities, confident using IT systems and online event platforms, and able to communicate effectively with a wide range of stakeholders, including senior professionals. This is an excellent opportunity to join a respected membership organisation offering a supportive working environment, hybrid working and the chance to contribute to a high-quality professional development programme. Interviews are expected to take place end of March / beginning of April, with the organisation keen to appoint as soon as possible. To apply to this Training Coordinator role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

London Based (Hybrid working - 3 days in the office) Our client is committed to helping young people explore their future career paths by combining digital innovation, useful resources, and insightful guidance. This work requires not just tools—but real understanding and collaboration. Their approach involves working closely with academic institutions, employers, and tech partners to create opportunities for students. Our goal isn’t just job matching—it’s about helping individuals unlock potential, gain clarity, and grow in confidence as they enter the world of work. They are looking for motivated individual to support the successful delivery of recruitment campaigns. You'll play a key role in providing high-quality service to clients and ensuring candidates feel supported and informed every step of the way. This role involves working with stakeholders across different parts of the business, helping manage application processes, assessments, and communications—creating a seamless and positive recruitment journey for all involved. Key Deliverables: Client Success • Help maintain a strong pipeline of applicants to meet the hiring needs of clients, ensuring diversity and quality throughout., • Run interactive sessions or training to assist hiring teams in understanding the assessment process and their involvement in candidate evaluation., • Keep application processes on track, ensuring prompt movement through the hiring funnel and meeting agreed turnaround times., • Build and maintain strong client relationships through professional, timely communication both online and face-to-face. Candidate Journey • Plan and manage assessment events, including interview scheduling, candidate communication, and logistics., • Communicate updates and outcomes to candidates, including constructive feedback where appropriate., • Keep records and recruitment status reports accurate and up to date., • Ensure candidates feel informed and supported, answering queries clearly and efficiently throughout the process. Team Collaboration • Maintain open communication with colleagues to ensure smooth coordination during campaigns., • Attend team check-ins and contribute ideas and updates., • Manage competing tasks with flexibility and strong time management, particularly during busy recruitment cycles. Personal Attributes • Confident and adaptable communicator, able to tailor messaging for different audiences, including hiring teams and applicants., • Strong organisational skills and a clear sense of priority management., • A collaborative team player who thrives under pressure and remains calm in busy periods., • Client-focused, with a professional and commercial mindset., • Resilient, with the ability to juggle multiple tasks without losing focus. Skills & Experience • Previous experience in a customer-facing role is essential; recruitment experience is a plus., • Familiarity with the early careers space is helpful but not required., • A genuine interest in delivering top-tier support to candidates., • Fluency in German is a bonus, but not a requirement for the role. If you would like to find out more - please click Apply Now and one of our team will let you know next steps!

Merrifield Consultants are delighted to be partnering with a leading international not-for-profit learned society and professional body to recruit a Senior Office and Events Lead. This is an exciting opportunity for an experienced workplace and events professional to take ownership of a high-profile London office environment, leading front-of-house operations, overseeing event delivery, and ensuring an exceptional experience for members, visitors, and stakeholders. The successful candidate will combine strong operational oversight with excellent people management, creating a welcoming, efficient and professional workplace while balancing multiple priorities across office services, events and stakeholder engagement. Summary of the role This senior position will lead the day-to-day running of a busy London office and event space, ensuring smooth delivery of meetings, conferences and hosted events. You will manage front-of-house services, coordinate workplace operations, and oversee event logistics while maintaining excellent service standards. The role also includes line management responsibility and close collaboration with internal and external stakeholders to deliver a consistently high-quality experience. Details of the role Salary: £41,500 – £43,500 Contract: 12 month FTC, full-time Location: London (4 days in the office) Working pattern: Full-time with flexibility required for occasional evening and weekend events Benefits: Generous benefits package available Responsibilities • Lead the day-to-day operation of a professional office environment, ensuring a consistently welcoming and inclusive experience for all users of the space, • Act as the main point of contact for events, meetings, external hosts, speakers and tenants, • Oversee delivery of conferences, lectures, workshops and stakeholder events from enquiry through to execution, • Manage front-of-house services, reception standards, meeting room coordination and general workplace presentation, • Line manage key team members, providing leadership, coaching and support to ensure high standards across service delivery, • Coordinate external suppliers including catering, security and support services, ensuring cost-effective delivery without compromising quality, • Monitor office consumables, facilities standards, cleaning provision and day-to-day workplace requirements, • Ensure all activity complies with health and safety regulations, safeguarding requirements and relevant operational policies, • Process and approve invoices, manage internal recharges and support budget oversight, • Review and improve processes to enhance efficiency, service quality and user experience, • Support commercial use of office and meeting spaces, balancing operational priorities with excellent customer service Person specification We are looking for someone who brings: • Significant experience in workplace operations, office management, events delivery or hospitality within a professional environment, • Strong experience of coordinating multiple stakeholders and managing competing priorities calmly and effectively, • Previous line management experience, with the ability to motivate, support and develop others, • Excellent customer service skills with a warm, confident and professional communication style, • Experience managing suppliers, contractors and service standards, • Good financial administration skills, including invoice processing and budget awareness, • Strong organisational skills and the ability to work proactively with minimal supervision, • Practical understanding of meeting room logistics, catering coordination and basic AV support, • Confidence handling operational challenges and resolving issues quickly, • Strong IT skills, including Microsoft Office Desirable: • Health and safety certification such as IOSH Managing Safely, • First aid or emergency marshal qualification, • Experience within the charity, membership body, education or not-for-profit sector, • Personal licence holder status or willingness to obtain one If you are a proactive and highly organised operations professional who enjoys creating excellent experiences and leading from the front, we would love to hear from you. Please apply now with your CV to Merrifield Consultants to be considered for this opportunity. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Customer Wellbeing Executive, Germany The one who makes Germany feel cared for. Healf has built something rare in the UK. Half a million customers. A brand that people trust with their health across EAT, MOVE, MIND, SLEEP. A customer experience that reflects that. None of that transfers automatically. German customers are different. A British wellness brand that arrives with generic support scripts and slow response times will be ignored. But a brand that shows up in fluent German, understands the culture, resolves problems before they escalate, and treats every interaction as a reflection of genuine care? That is something Germany's wellness market doesn't have. Your job is to be that. This is one of our first customer hires built for our consumer base in Germany. You will be hands-on from day one — answering emails, managing WhatsApp, handling escalations, setting the tone. The standards you bring, the care you show, and the trust you build with German customers will shape how Healf shows up in this market for years to come. This is not a support role. It is a founding role. Healf is Europe's fastest-growing company. Number one on the FT1000, number one on the Sifted 100. From £1m to over £100m in under three years, with a small, talent-dense team and an electric culture with day one founder intensity. Now we're aiming for £1bn in the next three. We curate the world's best wellbeing brands across The Four Pillars™: EAT, MOVE, MIND, SLEEP. That's the first chapter. The next chapter is harder and more interesting. We are moving from one market to many, from e-commerce to a technology platform, and from curating wellbeing to defining it. We are a health company, so we think we should act like one. At its fullest expression, Healf redefines what wellbeing means for tens of millions of people. Why this role is Healf Most international expansions fail because they translate. They take what worked at home, localise the language, adjust the logistics, and expect it to land. In wellness, that fails faster than most. Health is personal, cultural, and deeply tied to trust. What earns trust in London does not automatically earn trust in Berlin or Munich. The customer experience is where that trust is won or lost. Not in the ad. Not in the product. In the moment someone has a problem and needs it resolved — in their language, at their standard, with the care and precision a German consumer expects. You will have extraordinary support. The central team in London handles acquisition, conversion, and commercial infrastructure. The processes, the helpdesk systems, the playbooks — all of it is there for you to build on. What we do not have is a German customer function. Nobody has built what Healf needs in this market yet. You are part of building it. And because this is the founding market, every interaction you handle, every standard you uphold, every customer you turn into a believer will shape how Healf takes care of customers across Europe. What you will own → Every customer interaction you touch. Email, WhatsApp, phone, live chat, social. You treat each one as a reflection of who Healf is — not a ticket to close, but a relationship to build. → The tone. German communication that is warm, expert, and consistent with who Healf is — written and spoken to a professional standard. Not a translation. A reinvention for a market that expects more. → The feedback loop. What customers tell you matters. You surface insights that make the product, the operations, and the experience better. You are the voice of the German customer inside Healf. → The standard. You are one of the first. How you show up sets the bar for everyone who joins the team after you. Why you're Healf You are fully fluent in German — written and spoken. That is non-negotiable. You know how trust works with a German consumer — the precision they expect, the patience they won't extend, and the loyalty they will give when you get it right. You don't need a background in customer service — but you do need to care about people. You listen well, you communicate clearly, and when something goes wrong you make it right without being asked twice. You move with ownership. You don't wait to be told what needs fixing. You see it, you own it, you solve it. The early days of a market launch are relentless and you find that energising. You care about health. Not because the job description says so. Because you genuinely believe that expert-led, evidence-driven wellbeing is better — and that belief comes through in every customer interaction. Show us → A moment where you made someone's experience significantly better. What happened, what did you do, and what was the outcome? → Evidence that you communicate with precision and warmth — in German and in English. → Something that tells us you take ownership seriously. What does that look like for you in practice? → Something that tells us wellbeing is personal for you, not just professional. The deal Competitive base for the right person. We ask a great deal of the people who work here. We expect full ownership and a genuine commitment to give this chapter everything you have. In return, we will give you the same: everything we have, invested in your growth, your wellbeing, and the defining skills of the next decade. We have built the fastest-growing company in Europe with a team small enough that every person in it shapes the outcome. That is still true today. The next person we hire will change the trajectory of what we're building in Germany. If the most important work of your career is ahead of you, this is the place to do it. One question Include your answer in your CV or cover letter attachment when you apply. Healf is launching in Germany. A customer writes in — in German — frustrated that their order arrived late and the product wasn't what they expected. They've heard of Healf through a friend but have no loyalty yet. How do you respond, and what do you do next? 200 words. Plain English. No templates. Show us how you think.

Company Description One World Commodities Ltd specializes in the trade of ferrous scrap and raw materials for the steel industry. Our main products include shredded steel scrap, HMS, and ferro alloys such as silicon manganese, ferro manganese, and ferro silicon. We export primarily in containers from countries around the world to various international destinations. Our global presence and industry expertise make us a trusted partner in the steel trade sector. Role Description This is a full-time, on-site role for an Operations Executive at our office in Bromley. The Operations Manager will be responsible for overseeing the below areas. This oversight will also include considerable time actually doing the work themselves and handling their own orders. This includes a variety of support tasks to assist the day-to-day activities comprising of but not limited to communicating with customers, preparing and processing trade documents, perform basic data entry and basic bookkeeping tasks in the company systems. The operations manager will support the following strategic objectives of the company: ⁃ To improve efficiencies and automations such that the company can handle a larger volume of business without the requirement for additional staff ⁃ To establish and operate systems and processes for the administration of the business such that the business volumes can be easily scaled up. ⁃ To enable the business to act as an outsourced administration hub for trades done by other trading companies ⁃ To free up time for the trader to trade ORDER MANAGEMENT ⁃ Sales and purchase contracts are entered into the company’s system and contracts are issued in line with order confirmations and sent to customers/supplier in a timely manner ⁃ Handle allocations of purchases and shipments to sales in consultation with the trader. ⁃ Customer and supplier communications for order execution (responding and handling correspondence about the terms and conditions; post-shipment queries) ⁃ Maintain the company order book updated with order/LC/Shipment status ⁃ Prepare post-calculation once the order is completed ⁃ Following up on Agents’ commissions and payments LC MANAGEMENT AND DOCUMENTATION ⁃ Obtaining workable LC under the sales orders and requesting amendments to make it workable, if necessary ⁃ Assignments of Proceeds ⁃ Documentation preparation for submission under LC • Following up on payment and discrepancies, if any found ⁃ Bill of Lading preparation ⁃ Submitting documents for bank financing against export LC ⁃ Preparing any documents required outside the LC LOGISTICS ⁃ Shipment execution i.e. booking of containers and follow up vessel updates to ensure timely shipment in line with the latest shipment date agreed in the contract and LC ⁃ Monitoring and managing warehouse stock positions ⁃ Organising loading and inspection of material ⁃ Coordinating between suppliers, forwarder and inspector during the loading ⁃ Submitting loading documents to the forwarder for customs clearance and BL issuance BOOKKEEPING ⁃ Entering bills, invoices, credit / debit notes. TREASURY • Submitting payments under bank facility for payments, • Keep track of exposure under bank facility REQUIREMENTS The candidate should demonstrate • Proven experience in operations management or a similar leadership role, • Strong analytical skills with proficiency in data analysis and reporting tools, • good customer service skills, • attention to details, • adaptability to work in a dynamic rapidly changing environment, • ability to prioritize, • sound knowledge of documentary credits is essential, • sound knowledge of EXCEL is essential, • good knowledge of other MS Office products (WORD, Powerpoint etc), • experience with containerized shipments, • A proactive approach with strong leadership qualities and a focus on continuous improvement. This position offers an engaging environment where strategic thinking, leadership, and organisational skills are highly valued. We welcome applications from motivated individuals eager to make a meaningful impact within our organisation.

Love Luxury is a fast-growing brand renowned for the resale of authentic, high-end designer handbags, jewellery, and timepieces. We cater to an elite clientele that values trust, discretion, and excellence. For over 15 years, Adam and Emily Abraham have built an extensive network of loyal clients who share a deep passion for luxury. As we continue to expand, we’re seeking passionate, driven, and ambitious individuals to join us on our mission - to build lasting trust in luxury by connecting people with authentic pieces, exceptional service, and timeless elegance. Admin Assistant Love Luxury is looking for a highly organised Admin Assistant to support day-to-day operations across sales, logistics, website management, and after-sales. This role is essential to ensuring a seamless luxury experience for our clients and supporting the wider team. This role is based in Knightsbridge, and is a full time 48 hours a week role. What you'll be doing: • Process client orders and contact clients immediately for any missing invoicing or shipping details, • Maintain proactive follow-ups on live leads in coordination with Sales Executives, • Respond to customer enquiries relating to orders, shipments, and documentation, • Monitor all DHL shipments daily, confirm collections and deliveries, and manage after-sales check-ins, • Liaise with DHL to resolve delays, delivery issues, or missing parcels, • Review courier performance and support negotiations on pricing and service, • Review website product listings daily for accuracy in pricing, descriptions, and imagery, • Log and prepare new watches for listing, requesting verification prior to upload, • Conduct competitor price checks and notify relevant team members of sales, • Support authentication administration, including documentation, certificates, and record-keeping, • Prepare purchase agreements, invoices, and ensure all documents are correctly saved and filed, • Support in-store sales during busy periods, • Assist with end-of-day closing duties, paperwork reconciliation, and cross checking all end of day paperwork is complete. What you'll bring: • Highly organised with strong attention to detail, • Confident communicator with a professional manner, • Comfortable working in a fast-paced luxury environment, • Proactive, reliable, and able to manage multiple priorities, • Minimum 1 year administrative experience. Please note, we only accept applications via LinkedIn and Indeed - any calls made to our sales team will be transferred back to the application. At Love Luxury, we are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where every team member is valued, respected, and empowered to thrive — regardless of background, nationality, or identity. Due to the large number of applications, our team endeavours to respond within one week.

🔥Product Director – Build, Scale & Redefine a Global Digital Platform - London - Hybrid🔥 What if you could take a globally scaled, mission-led digital business… and completely reshape how millions of people discover, buy and engage online? This is exactly that opportunity!!! Pulse have partnered with one of the world’s most unique and fast-scaling digital commerce platforms a business operating at huge global scale (190+ countries, millions of customers), now entering a major transformation phase as it evolves into a truly product-led, customer-first organisation. 💥 The Opportunity You’ll step in at a pivotal time to: • 🔥 Lead a full product transformation shifting from marketplace-first to D2C-led growth, • 🌍 Own a global product strategy across supply, operations, and demand ecosystems, • 📈 Drive serious commercial impact scaling international revenue, particularly in the US, • 🤖 Embed AI across the product lifecycle from discovery through to delivery, • ⚡ Increase pace, clarity & execution across a high-potential product org This is a role where strategy meets execution big thinking, but sleeves rolled up. 🧠 What You’ll Be Responsible For • Define and drive a clear, commercially sharp product vision, • Turn complex business challenges into simple, scalable product solutions, • Lead and elevate a high-calibre team (Product + Design), • Partner deeply with engineering to accelerate delivery and innovation, • Build customer-first, data-driven experiences across web & app, • Balance short-term wins with long-term platform evolution, • Make smart calls on build vs buy, always with speed and impact in mind, • Bring clarity, momentum and accountability across a fast-moving environment 🎯 What They’re Looking For • Proven Product Director / VP-level experience in global, consumer-facing environments, • Strong track record in D2C, eCommerce or marketplace scale-ups, • Someone who can set vision AND deliver outcomes, • Deep understanding of commercial drivers, data and customer experience, • A leader who builds high-performing, empowered teams, • Comfortable operating with pace, ambiguity and high expectations, • Passion for AI and how it’s reshaping product development 🌟 Why This Role Stands Out • 🌍 Global scale millions of customers, multi-market complexity, • 🚀 Transformation phase genuine opportunity to shape the future, • 💡 Product-led ambition not lip service, real investment and intent, • 🤝 Strong mission-driven backbone purpose + performance combined, • ⚙️ Complex, interesting problems pricing, supply, logistics, experience, • 🎯 Visible impact what you build will directly move revenue and growth 👀 The Tease… This is a business you’ve almost certainly interacted with… but probably never realised the scale, sophistication and ambition behind the scenes. They’re now doubling down on product and this hire is central to that journey.

About us Established in 2002, Tom Dixon is a British luxury design brand which is represented internationally. Specialising in furniture, lighting and accessories, Tom Dixon has hubs in London and New York and is represented by preferred partners internationally and distributed globally in key markets. With an aesthetic that is intrinsically inspired by the brand’s British roots, the products are internationally recognised and appreciated for their pioneering use of materials and techniques. About the Role Reporting into the Logistics & Operations Manager, the Logistics Coordinator will be responsible for the co-ordination and administration of the Import / Export operations from origin to final delivery destination. Managing end to end freight in accordance with Customs Regulations and Brand specific operating requirements. Import Management • Analyse logistical data and provide reports to raise awareness, decrease costs and drive efficiencies., • Review trend information and propose buying percentage uplifts for approval, covering freight, duty and all associated relevant costs., • Ensure compliance with all Customs Regulations and specific authorised Customs Regimes for UK HMRC and support International compliance as required., • Support the business with product classifications, • Manage freight forwarders, ensuring service levels are agreed and met – monthly business reviews, • Report on freight lead-times for all inbound activities, identifying any areas of concern, • Issue clearance instructions to agents where appropriate Duty Management • Ensure DRUK complies with rules and regulations of HMRC and documentation completed by suppliers is in accordance with Customs and Excise requirements, • Control of duty and VAT in respect of claims and returns, • Handle all required duty and Import VAT documentation ready to enable claim back of VAT process Export Management • Work with Logistics Providers to ensure that Trade & Customer Services have full visibility & tracking of orders leaving the warehouse, • Pro-actively monitor deliveries to final destination, solving problems ahead of time., • Support the Trade & Customer Service teams with all queries relating to customer deliveries., • Provide clear and accurate reporting on lead-times of customer deliveries, • For exhibitions / events manage requirements for stock & display items for delivery, • Provide clear advice to internal teams & customers regarding specific changes post Brexit (EUR1, T1 documentation, etc) About You • Minimum 1-2 years Logistics experience, ideally in a retail environment, • Great at building collaborative relationships with internal and external partners to ensure processes run smoothly and efficiently., • Take ownership and will work diligently to ensure the task is done, • Energetic, passionate, positive, friendly and organised, • Resilient and willing to work autonomously in a fast-paced environment, • Comfortable taking initiative, suggesting improvements and making decisions independent of others, • Good understanding of Warehouse Management System, • Previous experience on Navision is preferable For the right candidate, we will offer a competitive remuneration package alongside the opportunity to build an extraordinary career within one of the world’s leading design agencies and lifestyle brands. We embrace diversity in all applicant’s backgrounds. The successful applicant must have eligibility to work in the UK.

Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. This role is being hired into Cingularity a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operate at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally. Please follow this link to understand more about Cingularity’s work: ___ IMG acquired Cingularity in September 2022 to provide the expertise to guide IMG’s remote production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. Working Conditions: Permanent, London - Hanbury St, East London Hybrid Mon-Fri, 9am-5pm What You'll Do: Cingularity is seeking an operational Technical Project Manager with a telecommunication or broadcast background to join its team and help pave the way for our development and expansion over the coming years. You will play a crucial part in Cingularity’s development, ensuring projects are delivered on time while actively involved in service delivery, logistics, procurement, pricing, and resource management. You will aid company growth and utilise your knowledge to shape workflows and processes. Project Management and Service Delivery • Manage Service Delivery of customer solutions, including engagement with suppliers, ensuring deadlines are met for upcoming events, and permanently deploying solutions., • Coordinate the delivery of Telecommunication connectivity from order to handoff., • Coordinate logistics for upcoming events., • Coordinate quotations and ordering. This includes negotiating with suppliers, obtaining detailed quotations and invoices, inputting data and managing costs., • Project Management of key projects from initiation to completion, interpreting project requirements, ensuring they’re executed accurately and within the agreed timescales., • Collaborating with colleagues, stakeholders, customers, and suppliers. Managing the successful delivery of internal and external projects, ensuring that schedules are optimal and maximising the time available while minimising project risk., • Proactively identify and highlight potential project risks to the management team, including capacity, resource issues and external factors., • Monitoring projects on an ongoing basis, evaluating progress/quality, managing issue resolution, and leading activities required to maintain and complete all project documentation. You Have These: Knowledge and Experience • Experience and knowledge in Project Management and Service Delivery for either Telecommunications or Sports Broadcast environments., • Expert in Office 365 or G-Suite, with excellent working Excel or Google Sheets knowledge., • Knowledge of Broadcast environments and workflows, including experience working with satellite and broadcast operators., • Experience with modern project management applications such as ClickUp, Monday, Wrike and Asana., • Familiar with Telecommunications Products and Technologies. (Wavelength, Dark fibre, Managed Ethernet)., • Skills in technical /non-technical documentation writing, including Project scoping, Executive summaries, and Status reports., • Proven experience in Project Management or Service Delivery within a related industry., • PRINCE2 Qualifications are advantageous. Soft Skills • Ability to communicate effectively with both technical and non-technical individuals., • Excellent interpersonal, written, and oral communication skills., • Proven record of providing an exceptional customer experience., • Excellent attention to detail and the ability to remain focused under pressure., • Proven analytical and problem-solving skills., • The ability to follow and develop operational processes to a high standard., • Self-motivated and organised individual up for the challenge of a start-up., • Maintain a flexible work schedule according to business needs. Unusual Challenges • Going the extra mile in a start-up environment, working across multiple disciplines., • Project-based international travel The Package • Competitive Salary based on experience., • Twenty-three days’ holiday allowance., • Full-time employment., • Fully Loaded Health Insurance Policy., • Worldwide Travel Insurance for Business and Leisure, Contribution Pension Scheme. TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our ___. For information regarding Terms of Use for this and other TKO websites, please review our ___

• Business: emap, • ___: Construction News, New Civil Engineer, Ground Engineering, Local Government Chronicle, Nursing Times, • Base Location: Fleet street /Hybrid ( 3 days in the office), • Employment Type: Full time, Permanent, • Salary: £ Competitive + 30% Bonus The Head of Event Operations is accountable for the end-to-end operational management and delivery of all events within the portfolio, including awards, conferences, and careers fairs. The role ensures consistently exceptional standards across every aspect of event delivery, while driving efficiency, scalability, and cost effectiveness. Responsible for designing, implementing, and continually improving operational frameworks, processes, and supplier partnerships, the Head of Event Operations creates a robust, best-in-class delivery model that supports a superior customer experience before, during, and after each event. The role plays a critical part in safeguarding quality, managing risk, and enabling teams to deliver seamlessly at pace. With responsibility for the leadership, recruitment, and development of the event operations team, the role ensures the right capabilities, structure, and culture are in place to deliver excellence across the portfolio. Working closely with internal stakeholders across events, sales, marketing, and editorial, the Head of Event Operations provides strong operational leadership, governance, and oversight to support the successful execution and continuous evolution of the events business. Key Responsibilities: Operational Leadership & Governance • Provide senior operational leadership across the full events portfolio, ensuring consistently high standards of delivery across awards, conferences, careers fairs and bespoke events., • Establish clear operational governance, standards, and best-practice frameworks to support high-quality, scalable event delivery., • Ensure all events are delivered on time, on budget, and in line with brand, quality, and customer experience expectations. Budget Management & Cost Control • Create, own, and manage detailed operational budgets for all events, ensuring budgets and operational folders are accurate, current, and well-governed., • Track, forecast, and report operational costs on a monthly basis, proactively identifying risks, variances, and cost-saving opportunities., • Ensure all venue and supplier payments, deposits, and contractual obligations are managed accurately and in line with agreed terms., • Drive cost efficiency without compromising quality or customer experience. End-to-End Event Delivery & Project Planning • Build and oversee detailed end-to-end project delivery plans for all events, from initial planning through to post-event debrief and evaluation., • Ensure effective coordination of logistics, production, and customer-facing operations across all event phases., • Lead the onsite delivery and execution of events, ensuring a seamless, professional experience for all stakeholders. Customer Experience & Service Excellence • Develop and implement a clear strategy to enhance the end-to-end customer journey for delegates, sponsors, speakers, judges, and award guests., • Own the operational delivery of a high-quality customer experience before, during, and after events., • Author and implement customer service communication plans for each event, ensuring clarity, timeliness, and a consistently high standard of service., • Define, measure, and continuously improve service standards through SLAs, feedback, and targeted performance objectives. Supplier & Venue Management • Lead venue procurement processes to secure appropriate venues that deliver best value, quality, and service across the annual events calendar., • Build, manage, and continuously develop strong supplier relationships to support high-quality event delivery., • Regularly audit and review supplier performance, ensuring services are delivered to agreed standards and identifying opportunities for improvement or optimisation. Resource Planning & Team Leadership • Plan, schedule, and deploy operational resources effectively to meet delivery deadlines and maximise team efficiency., • Recruit, lead, develop, and retain a high-performing event operations team, fostering accountability, capability, and engagement., • Set clear expectations, objectives, and development plans to drive consistent performance and continuous improvement. Onsite Leadership & Execution • Take overall responsibility for onsite operational planning and delivery, ensuring smooth execution, rapid issue resolution, and strong leadership presence., • Ensure teams and suppliers are fully briefed and aligned to delivery plans, service standards, and contingency arrangements. Compliance, Risk & Safety Management • Ensure full compliance with all relevant legislation, regulations, and internal policies across the events portfolio, including health & safety, insurance, and risk management., • Own and oversee risk assessments, method statements, and contingency planning to safeguard customers, teams, and the business. Skills and Experience: • Proven experience in a senior event operations role within a commercial events, publishing, or information-led business., • Strong track record of delivering complex B2B events across multiple formats, including conferences, awards, exhibitions, careers fairs, and virtual or hybrid events., • Demonstrable experience leading and developing event operations teams, including line management of teams of three or more, with a focus on performance, capability, and engagement., • Extensive experience in end-to-end event operations, including venue sourcing, supplier management, logistics, onsite delivery, and post-event evaluation., • Strong understanding of operational budgeting, forecasting, and cost control, with experience managing operational budgets and maintaining financial discipline., • Clear evidence of strategic thinking and operational planning, with the ability to design scalable processes, frameworks, and delivery models that support business growth., • Strong working knowledge of health & safety, risk management, and compliance, supported by IOSH or an equivalent recognised Health & Safety qualification., • Experience working effectively with cross-functional stakeholders including sales, marketing, editorial, and commercial teams., • Confident user of Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and experienced in working with event technology and virtual event platforms., • Organised, detail-oriented, and delivery-focused, with the ability to manage multiple events and priorities in fast-paced, deadline-driven environments. Core Competencies: Operational & Financial Management • Strong capability in owning and managing operational budgets, with the ability to forecast accurately, control costs, and take decisive action to address variances while maintaining quality and service standards. Commercial Judgement & Brand Alignment • Commercially aware and outcome-focused, with the ability to balance commercial objectives with brand values, customer experience, and long-term portfolio integrity. Stakeholder Influence & Collaboration • Highly effective at influencing and aligning senior stakeholders across multiple functions to deliver commercially successful events, often within complex or matrixed environments. Leadership, People & Capability Development • Proven ability to lead, motivate, mentor, and coach operational teams, creating a high-performance culture focused on accountability, development, and continuous improvement. Project Management & Delivery Excellence • Exceptional organisational and project management skills, with the ability to plan, coordinate, and deliver complex events against fixed deadlines, budgets, and quality benchmarks. Communication, Credibility & Presence • A first-class communicator with gravitas, authority, and influence, able to build credibility and trust at senior levels both internally and externally, including with suppliers, venues, and partners. Personal Attributes: • Confident, autonomous, and resilient, able to take ownership of complex operational delivery and lead calmly under pressure., • Articulate and credible, with a polished presence and the ability to operate effectively at senior management level., • Strong interpersonal and relationship-building skills, building trust and collaboration across teams, stakeholders, and suppliers., • Highly organised with exceptional attention to detail, maintaining high standards across multiple events and workstreams., • Proactive and solutions-focused, bringing curiosity, sound judgement, and creativity to problem-solving and continuous improvement., • Calm, adaptable, and effective in fast-paced environments, comfortable managing competing priorities and working flexibly to meet business needs. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days. Pro-rata for part-time employees., • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more

About the Company Our client is an innovative business operating in the electric mobility and urban transport sector, focused on designing and delivering premium products that make commuting more enjoyable, efficient, and sustainable. With a strong reputation for engineering excellence and design-led innovation, the company is committed to accelerating the adoption of healthier and more sustainable personal transportation solutions. The business is entering an exciting growth phase, with new product launches planned across European and international markets, making this a great opportunity to join a dynamic and forward-thinking team. Customer Experience Manager Our client is seeking a Customer Experience Manager to support the continued growth of the business as it expands its product offering and market presence. This is an exciting opportunity to play a key role in shaping the customer journey across both direct-to-consumer and retail channels. The successful candidate will combine strong relationship-building skills with a hands-on approach to operational support and customer service. You will work closely with internal teams including engineering, technical support, operations, and logistics, as well as external partners such as retailers and service providers. This role requires someone who is proactive, organised, and customer-focused, with the ability to communicate clearly and confidently both verbally and in writing. The Role The Customer Experience Manager will be responsible for ensuring a high standard of support across the company’s customer and retailer network. This is a varied and hands-on role which includes working with existing systems while also supporting the implementation of new tools and processes. You will build trusted relationships with customers and retail partners, helping them better understand the company’s products and services while ensuring issues are resolved efficiently and professionally. A high level of energy and adaptability is required, as the role involves supporting multiple functions including customer support, operations, events, and product demonstrations. Mechanical knowledge is not essential but would be advantageous. Key Responsibilities • Manage incoming technical and service enquiries through the internal ticketing system from customers and retailers across international markets, • Liaise with technical support and engineering teams to resolve product-related issues, • Coordinate with service partners, workshops, and third-party logistics providers when required, • Support retail partners and technicians in resolving technical issues and booking servicing or repairs for direct customers, • Raise orders for spare parts and repair services, • Work with courier and shipping providers to organise transport of products between customers, retailers, and service locations, • Use and maintain internal business systems including CRM, e-commerce platforms, customer service tools, and project management software, • Assist with the implementation of new operational systems and processes, • Support warehouse operations by identifying and escalating stock issues to relevant product managers, • Attend industry events and trade shows when required, • Provide customer support and technical assistance via phone, email, video documentation, and in person, • Deliver product demonstrations to retailers, customers, and media representatives, • Collaborate with engineering and product teams to improve product quality, manufacturing, and design based on customer feedback, • Support occasional manual handling tasks related to shipping, product demonstrations, or customer deliveries, • Confidently demonstrate products both in person and through video content What’s on Offer • A dynamic and collaborative working environment within a fast-growing technology-driven business, • Opportunities for career progression in a rapidly evolving industry, • The chance to work with innovative products at the forefront of sustainable mobility, • A competitive benefits package designed to support professional development and long-term career growth