1000+ Best logistics customer service Jobs in United Kingdom (September 2026)

Are you the person everyone can rely on? The one who notices what needs doing before anyone asks. The person who builds trust naturally, whether you're speaking with a CEO, welcoming a new starter, supporting a contractor, or helping a colleague solve a problem. If you're organised, proactive, kind and genuinely care about making people's day easier, we'd love to hear from you. At Hestia Guest Services, we create workplaces where people feel supported, valued and cared for. Named after the Greek goddess of home and hospitality, Hestia exists to bring warmth, professionalism and exceptional service into some of London's most prestigious workplaces. We are looking for a Business Support Host to join our team at the Head Office of prestigious luxury retail brand, playing a vital role in keeping the workplace running smoothly behind the scenes. Why this role matters While others may see mail, lockers, stationery, facilities requests and office logistics, we see something much bigger. Every parcel delivered correctly. Every workspace ready for use. Every event set up perfectly. Every colleague supported quickly and professionally. These small moments create a workplace where people can do their best work. As a Business Support Host, you'll be at the heart of making that happen. What you'll be doing No two days are quite the same, but your responsibilities will include: • Managing incoming and outgoing mail, parcels and courier services, • Supporting office logistics, workplace moves and operational projects, • Maintaining stationery and workplace supplies so teams always have what they need, • Supporting meeting and event setups, • Assisting with facilities requests, contractor visits and workplace maintenance activities, • Completing regular workplace checks and proactively identifying opportunities for improvement, • Building trusted relationships with employees, suppliers and service partners, • Delivering every task with accuracy, professionalism and care What we're looking for We're far more interested in the person than a specific background. You'll be successful in this role if you are: • Conscientious and dependable, doing what you say you'll do, • Proactive and able to spot opportunities to improve things before issues arise, • Kind, approachable and naturally helpful, • Trustworthy and professional with excellent personal standards, • Comfortable building relationships with everyone, from senior leaders to frontline service partners, • Organised and able to manage multiple priorities effectively, • Flexible and willing to support wherever the operation needs you, • Proud of delivering work to a consistently high standard Experience in workplace services, facilities, hospitality, front of house, office support, customer service, logistics or operations would be beneficial, but attitude and mindset are just as important. Why join Hestia? We're a people-first business that believes exceptional service starts with exceptional people. You'll be joining a supportive team that genuinely cares about each other, celebrates success and encourages everyone to grow and develop. Benefits £33, 750 + client discretionary bonus 25 days annual leave Wellbeing benefits + healthcare cashback scheme Career development opportunities Supportive and inclusive culture The opportunity to work within a prestigious luxury brand environment Join us If you're someone who takes pride in doing the right thing, builds great relationships with ease, and enjoys being the person people can count on, we'd love to hear from you. Apply now and help us create a workplace where care and excellence meet.

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We are Everypawdy, a small boutique dog walking and training company offering services in Notting Hill, Kensington, Chelsea and Fulham. We are looking for enthusiastic, active people for this beautiful but physically demanding job. We are looking for people who want to be part of our little family, hang out with many dogs, learn more about them, or improve their dog skills. (We offer support for those interested in pursuing a dog training career). This is an awesome job, but unfortunately, it is not a summer job. As you can imagine, building the trust of clients and dogs takes time. Hence, we require committed people who understand that the dogs need to go out regardless of the weather or the situation. Not taking the job seriously can affect the dogs' lives. HOLIDAYS PER YEAR • 20 - day holidays, • Paid bank holidays REQUIREMENTS • Monday to Friday 9-2 pm, • Must be a dog lover, • Professionalism (the dogs need to go out)., • Punctuality, • Good Communication Skills for our Friendly Proactive Customer Service, • Good level of English, • 12 months commitment (minimum), • Work Permit Dog Walker Role SummaryThank you for your interest in joining the Everypawdy team! Below is a summary of what to expect from the role and how we operate. The Daily Routine & HoursWe operate a structured schedule to ensure all our dogs get the exercise and socialization they need. • Shift Times: Your day is split into two main blocks:, • Group 1: 09:00 – 11:00, • Group 2: 11:30 – 14:00, • The Workflow: You will collect your group on foot, walk to the park, manage off-leash playtime, and drop them home., • Communication: After each walk, you’ll send a photo to the client's WhatsApp group and confirm the collection time for the next day., • We have two positions: Monday to Thursday (specify which one you are applying for please) Group Logistics • Group Size: A maximum of 4 dogs per group to ensure high safety standards., • Zones: All dogs live within a maximum 20-minute walk from the park. We rotate walking zones monthly to keep the routes fresh and ensure all dogs know all walkers. Physical Requirements & Gear • Activity Level: This is a highly active role. You should expect to walk between 15,000 and 25,000 steps daily in all weather conditions., • Uniform: We provide Everypawdy branded jackets, jumpers, t-shirts, and gear. You will need to provide your own comfortable, waterproof walking shoes or boots. Paid Training & DevelopmentWe are committed to making you an expert in dog handling: • Onboarding: A 2–4 week paid training period involving shadowing and 1-on-1 dog handling lessons., • First Aid: Once you have completed your 3rd week of training, we pay for your 5-hour Pet First Aid certification., • Growth: We offer an optional yearly short course in dog training for those looking to further their career in animal behavior. Communication & TrustAt Everypawdy, transparency is key. All communication with owners is conducted through dedicated WhatsApp groups. This ensures everyone is on the same page and helps us build long-term trust with our clients. We offer services in Fulham, Chelsea, Kensington, Notting Hill. If the hours, physical requirements, and training structure sound like a good fit for you, please give us a shout! We would love to hear from you. Many thanks!La Familia Everypawdy

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PPHE Hotel Group

Meetings and Events Team Leader (0 hours contract)

M&E Team Leader Opening (0hrs Contract) - Park Plaza Westminster We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader is a key part of ensuring a great guest experience. We are now seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team. As M&E Team Leader your role will be to manage the day-to-day service in a Meetings and Events Operations. You will ensure that all F&B services are delivered in a timely manner according to Event Orders, all areas are always attended to provide exceptional experiences for our guests. Furthermore, you will oversee junior team members delivering on client’s expectations. As M&E Team Leader you will receive: • Salary: £14.89 per hour + generous service charge and great benefits, • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • 50% F&B discounts at our restaurants and bars (for your whole party), • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!, • Two free meals per day - including days off if you wish to come in, • Access to 40% of your pay before payday through Wagestream, • Recommend a friend scheme – up to £750, • Vitality at work scheme with great gym discounts & more, • Ride to Work scheme & free cycling lessons, • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas., • Free dry cleaning for work uniform, • Annual Staff parties and events, • Company pension plan & award-winning training Operational responsibilities: • Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department, • Always ensure a warm friendly welcome to all clients, both internal and external, • Cross check service requirements with other departments such as Sales, and Planning and Kitchen, • Support the logistics team and bar team with their respective operations as and when required, • Allocate duties to junior team members and agency assistants – duties to include F&B services, BOH preparations, meeting rooms setups etc, • First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory, • To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development., • Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction, • Hands-on approach when on duty, ready to train and assist other team members on the job when required Skills and Specifications: • Good command of English, both verbal and written, • Excellent customer service attitude, positive and charismatic with an eye for the customer, • Natural team player, able to easily connect and work with others, • Excellent attention to detail, positive and warm personality, • Flexibility and Adaptability and Energy is crucial in this role Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

Dog Walker / Mon-Thurs

We are Everypawdy, a small boutique dog walking and training company offering services in Notting Hill, Kensington, Chelsea and Fulham. We are looking for enthusiastic, active people for this beautiful but physically demanding job. We are looking for people who want to be part of our little family, hang out with many dogs, learn more about them, or improve their dog skills. (We offer support for those interested in pursuing a dog training career). This is an awesome job, but unfortunately, it is not a summer job. As you can imagine, building the trust of clients and dogs takes time. Hence, we require committed people who understand that the dogs need to go out regardless of the weather or the situation. Not taking the job seriously can affect the dogs' lives. HOLIDAYS PER YEAR • 16-day holidays, • Paid bank holidays REQUIREMENTS • Monday to Thursday 9-2 pm, • Must be a dog lover, • Professionalism (the dogs need to go out)., • Punctuality, • Good Communication Skills for our Friendly Proactive Customer Service, • Good level of English, • 12 months commitment (minimum), • Work Permit Dog Walker Role SummaryThank you for your interest in joining the Everypawdy team! Below is a summary of what to expect from the role and how we operate. The Daily Routine & HoursWe operate a structured schedule to ensure all our dogs get the exercise and socialization they need. • Shift Times: Your day is split into two main blocks:, • Group 1: 09:00 – 11:00, • Group 2: 11:30 – 14:00, • The Workflow: You will collect your group on foot, walk to the park, manage off-leash playtime, and drop them home., • Communication: After each walk, you’ll send a photo to the client's WhatsApp group and confirm the collection time for the next day., • We have two positions: Monday to Thursday (specify which one you are applying for please) Group Logistics • Group Size: A maximum of 4 dogs per group to ensure high safety standards., • Zones: All dogs live within a maximum 20-minute walk from the park. We rotate walking zones monthly to keep the routes fresh and ensure all dogs know all walkers. Physical Requirements & Gear • Activity Level: This is a highly active role. You should expect to walk between 15,000 and 25,000 steps daily in all weather conditions., • Uniform: We provide Everypawdy branded jackets, jumpers, t-shirts, and gear. You will need to provide your own comfortable, waterproof walking shoes or boots. Paid Training & DevelopmentWe are committed to making you an expert in dog handling: • Onboarding: A 2–4 week paid training period involving shadowing and 1-on-1 dog handling lessons., • First Aid: Once you have completed your 3rd week of training, we pay for your 5-hour Pet First Aid certification., • Growth: We offer an optional yearly short course in dog training for those looking to further their career in animal behavior. Communication & TrustAt Everypawdy, transparency is key. All communication with owners is conducted through dedicated WhatsApp groups. This ensures everyone is on the same page and helps us build long-term trust with our clients. We offer services in Fulham, Chelsea, Kensington, Notting Hill. If the hours, physical requirements, and training structure sound like a good fit for you, please give us a shout! We would love to hear from you. Many thanks!La Familia Everypawdy

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Butcher & Edmonds Ltd

Operations & Customer Service Executive / Manager

Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

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BMJ Drinks

Business Development Representative- Part time

23 days ago

Part-time

London

Location: London and Essex (Field Based, Office & Warehouse) Salary: £200 per week base rate + Uncapped 1% Commission on net invoice amounts.(Base rate is tied to a standard part-time performance baseline of 30 customer visits per week. All orders generated earn commission immediately). Contract Type: Zero-Hour Contract (3-month probationary period; early termination applies if performance metrics are not met) Important Note - Currently we can't respond to all candidates due to high number of applications but for any immediate queries reach out Job Type : Part-Time (with a clear pathway to Full-Time based on performance) About Us: We are a young, dynamic drinks company with deep industry expertise, on a mission to become the number one independent convenience store supplier for craft, speciality, niche, premium, and core Beer, Wine, and Spirits (BWS). We are a team of friendly, ambitious individuals sharing a relentless growth mindset. The Role: We are seeking an agile, quick-learning individual with an open mindset to drive new business and manage end-to-end commercial operations. You will hold complete P&L responsibility for your accounts, taking charge of everything from securing new product listings to physical order fulfilment. Key Responsibilities: New Business & Growth: Hunt for new opportunities, spot new store openings, turn cold leads into successful partnerships, secure premium product listings, and confidently upsell across our portfolio. Customer Service & Retention: Build unbreakable customer relationships, resolve queries swiftly, and maintain exceptional retention rates. Events & Tastings: Conduct evening or weekend tasting sessions (Wine, Beer, and Spirits) directly at retail stores, using your product knowledge to relay compelling brand stories. Account Operations: Manage the full sales cycle including order-taking, invoicing, and proactive payment chasing. Logistics & Distribution: Maintain close relationships with delivery drivers, utilize warehouse knowledge, and support the warehouse team during peak periods. When necessary, step in to drive the delivery van to ensure customer orders are delivered strictly on time. What We Are Looking For: A fast learner with a strong commercial acumen and full account management capabilities.Industry Passion: Deep knowledge of wine, spirits, and beer is essential. If you have formal BWS certifications, that is fantastic—but if you do not have the paperwork and instead possess massive product confidence and the ability to tell a captivating brand story, we absolutely want to hear from you. Logistics Flexibility: A valid driving licence is highly advantageous for driving the company van to cover staff shortages and critical deliveries. However, if you do not drive, please do not let that hold you back from applying; your sales grit and growth mindset are what matter most. Flexibility to work evenings and weekends for tasting events. A resilience-driven, growth-oriented mindset. What We Offer: Full investment into professional training.Exciting team perks, including access to gigs and major events. Fast-tracked career growth opportunities within a rapidly expanding business.

Bayswater, Westminster

OATIS is a fast-growing wellness-focused food and beverage brand on a mission to create a new healthy high-street dining experience centred around the benefits of steel-cut oats. We serve premium oat bowls, speciality coffee and wholesome food designed to keep our customers energised and satisfied throughout the day. As we continue to grow, we’re looking for an ambitious Assistant Site Manager to join our Queensway team and help drive the next stage of our journey. The Role Reporting to the Site Manager and Area Manager, you will play a key role in the day-to-day running of the café and wider business. This is a hands-on leadership role for someone who leads by example, thrives in a fast-paced environment and is excited by the opportunity to help build a growing brand. You will work across Front of House and Back of House operations, support team development, contribute to commercial performance and collaborate with management teams across multiple OATIS locations. You will also assist in managing and growing our catering operation from our central kitchen in Queensway, helping develop this exciting new area of the business. Key Responsibilities ● Lead service across Front of House and Back of House. ● Train, coach and develop team members. ● Assist with rota planning and labour scheduling. ● Act as a first point of contact for holiday and sickness cover. ● Manage stock, ordering, supplier relationships and procurement. ● Monitor stock levels, wastage and inventory controls. ● Drive sales and identify opportunities to improve business performance. ● Maintain exceptional standards of cleanliness, food safety and compliance. ● Work collaboratively with managers across multiple OATIS locations. ●Assist with catering orders and operational logistics with the central kitchen What We’re Looking For ● Minimum 2 years’ experience in a hospitality management or supervisory role. ● Strong leadership and communication skills. ● Excellent organisation and attention to detail. ● Experience working in a fast-paced environment. ● Commercial awareness and understanding of business performance. ● Ability to remain calm under pressure and solve problems proactively. ● Flexible, reliable and committed approach to supporting the business. ● Passion for hospitality, food and customer service. Desirable: ● Barista experience. ● Experience with supplier management and procurement. ● Experience with catering operations or event catering. ● Experience working within a growing hospitality brand. What We Offer ● Ongoing training and development. ● Opportunity to grow with a rapidly expanding business. ● Genuine career progression into Site Manager and future senior leadership roles. If you’re looking to join an exciting, fast-growing wellness brand and want to play a key role in shaping its future, we’d love to hear from you.

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John Lewis & Partners

Opportunity: Contractor Soft Furnishings Installers (London) Partner with John Lewis & Partners to deliver excellence in every home. Are you a skilled installer of Curtains, Poles, Tracks, and Blinds? We are seeking professional Contractors to join our London-based installation team to provide a market-leading experience for our customers. As the final touchpoint in the customer journey, your expertise and service are paramount to our success. The Role You will be responsible for representing the John Lewis brand in customers' homes, ensuring a "Right First Time" installation that exceeds expectations. Logistics: Collect products and required paperwork from local John Lewis Buildings across the UK before heading to scheduled installations. Installation: Expertly install a range of products, including Tracks, Poles, Curtains, and Blinds associated with John Lewis soft furnishings. Customer Excellence: Deliver high-quality installations while engaging and delighting customers with exceptional service. Collaboration: Work effectively with our internal admin teams and branch stock management partners to ensure a seamless operation. Pay : Rate card is set for all jobs / items, the more installed right first time the higher the earnings. Contractor Requirements To be considered for this opportunity, you must possess the following: Insurance: Public Liability insurance with a minimum cover of £2 million. Compliance: A recent Disclosure and Barring Service (DBS) check Equipment: A suitable vehicle for the size and type of goods to be carried, along with your own professional tools. Technical Proficiency: Confidence in using IT systems to receive work schedules, communicate with the admin office, and submit invoices. Customer Service: Outstanding communication skills and a commitment to representing the brand professionally. Send me a message or give me a call

Emoves Logistics is recruiting reliable and motivated Multi-Drop Delivery Drivers to work with our network of leading courier and logistics partners across the UK. We connect drivers with established delivery contracts and provide ongoing operational support to help them succeed. A key benefit of joining Emoves Logistics is access to our van rental programme, offering reliable, delivery-ready vehicles for drivers who do not own a suitable van or prefer a hassle-free rental solution. This enables drivers to start earning quickly without the upfront cost of purchasing a vehicle. Key Responsibilities • Complete daily multi-drop delivery routes efficiently and safely., • Load, unload, and secure goods to prevent damage during transit., • Deliver products to customers on schedule while maintaining a professional attitude., • Verify delivery documentation and obtain proof of delivery where required., • Carry out vehicle safety checks before and after each shift., • Plan routes effectively to maximise efficiency and meet delivery deadlines., • Communicate with dispatch regarding delays, route changes, or delivery issues., • Handle customer queries professionally and report any concerns to management., • Follow all road traffic laws and company health and safety policies., • Maintain the cleanliness and general condition of the delivery vehicle. Skills and Experience • Previous experience as a multi-drop delivery driver is preferred., • Full, valid driving licence appropriate for the vehicle being driven., • Good knowledge of local road networks and navigation systems., • Excellent time management and organisational skills., • Strong customer service and communication abilities., • Ability to work independently and manage a busy delivery schedule., • Physically fit and capable of lifting and carrying goods safely., • Reliable, trustworthy, and punctual., • Basic numeracy and literacy skills for completing delivery paperwork or using handheld devices. Desirable Qualifications • Experience using handheld delivery scanners or route management apps., • Clean driving record., • Manual handling training (preferred but not essential). Working Conditions • Full-time or part-time opportunities available., • Early morning, evening, weekend, and holiday work may be required., • Work involves regular driving, lifting, loading, and unloading of goods., • Uniform and company vehicle may be provided. Performance Expectations • Complete deliveries accurately and on time., • Maintain a high standard of customer service., • Drive safely and responsibly at all times., • Keep delivery records accurate and up to date., • Contribute positively to the team and uphold company values. What We Offer • Access to contracts with leading UK logistics companies., • Flexible van rental packages, providing delivery-ready vehicles with maintenance support where applicable., • Competitive earning opportunities., • Flexible working arrangements., • Ongoing support from the Emoves Logistics team.

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Clays

Guest Relations Assistant

LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces 2025 & 2026 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: *“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”* *“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”* *“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”* CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Will it leave a lasting impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION What's the Gig, you ask? As a Guest Relations Assistant, you will be at the forefront of delivering an exceptional guest experience, providing a warm, seamless, and professional service from first impression through to departure and feedback. You will support the reservations function by assisting with guest arrivals, in-venue interactions, and the wider group reservations process, including managing inboxes and phone lines to the highest standards of hospitality. Working closely with the Guest Relations Manager and operations teams, you will play a key role in creating efficient, personalised, and memorable experiences for every guest at Clays. This role is based out of our Soho venue. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; Guest Experience & Communication • Guest Check-In & Arrivals (Soho): Welcome guests, manage arrivals efficiently, and ensure a smooth check-in process with a friendly and professional approach., • Phones & Inbox (Group): Answer incoming calls and assist with reservations and guest queries in a timely, polished manner. Support inbox management as required., • Guest Interaction: Act as a knowledgeable and approachable point of contact for guests, providing information on bookings, menus, and venue offerings., • Issue Resolution: Handle guest queries and minor complaints confidently, escalating where necessary, while ensuring a positive outcome. Reservations & Systems Support • SevenRooms Management: Observe booking flows and patterns, finding opportunities to optimise the booking flow., • Reservations Assistance: Support booking management, including amendments and confirmations, and ensure the diary is up to date. Operations Support • Cloakroom Management: Oversee the day-to-day running of the cloakroom, ensuring items are stored securely and returned efficiently to guests., • Daily Preparation: Assist with guest journey preparation, including wristbands, gaming coins, QR codes and other venue-specific requirements., • Event & Service Support: Provide hands-on support during busy services and events, particularly during guest arrivals and peak times., • Soho Support: Assist with venue-specific tasks such as lost property handling and general guest logistics., • Issue Resolution: responding to guest complaints or feedback through the use of 125 alongside the operations teams. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • Previous experience in a customer-facing or hospitality role preferred, • Strong communication skills, both written and verbal, with a friendly and professional manner, • Excellent attention to detail and organisational skills, • Comfortable using reservation and CRM systems (e.g., SevenRooms, Salesforce, 125 Feedback), • Ability to multitask and remain calm under pressure in a fast-paced environment, • Polite, approachable, and guest-focused, with a passion for delivering amazing experiences, • Reliable, punctual, and flexible with working hours, including evenings and weekends, • A team player who builds positive relationships with colleagues and contributes to a supportive working environment WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include: • Competitive base pay rate of £13.33 per hour., • Service Charge: weekly service charge paid as Tronc., • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!

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