About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
**We’re hiring!** Location: Central & South West London Salary: £20–£25 per hour (depending on experience) Points of View Construction & Design is looking for experienced joiners to join our growing team. We specialise in high-end residential and commercial projects across some of London’s most prestigious areas. What We Offer: - Full-time role with immediate start - Long-term projects in luxury homes and retail fit-outs - Competitive pay based on skill and experience - A supportive and skilled team environment What We’re Looking For: - Proven background in bespoke joinery (wardrobes, kitchens, panelling, staircases). - Experience with on-site fitting and finishing work. - Strong attention to detail and ability to follow plans accurately. - Reliable, punctual, and professional approach to work. - Must be eligible to work in the UK. **Apply Today:** If you take pride in craftsmanship and want to be part of a team that delivers precision and quality on every project, we’d love to hear from you. 📩 Send us a message or apply directly to arrange a quick call. 📍 Based in South West London – Projects across Central and South West.
We’re Hiring: Facialist & Massage Therapist Location: Richmond, West London Start Date: Immediate / part-time (4days a week pay - £10-13ph note : no private/personal branding (working solely under AJAHSBEAUTYBASE) We’re looking for a warm, professional and passionate Facialist & Massage Therapist to join our elegant, beauty-forward salon in the heart of Richmond. Our space blends wellness, natural beauty, and a serene aesthetic – soft pinks, beige and white tones with a calming, luxury atmosphere. About Us: We’re a boutique wellness destination offering a curated experience of beauty and wellbeing – including facials, massage therapy, natural treatments, matcha and fresh juices. Our salon is a peaceful escape with an outdoor seating area and wellness-led lifestyle offerings. What We’re Looking For: A qualified facialist and/or massage therapist with a passion for holistic beauty and client care Skilled in a range of treatments including: deep tissue or relaxation massage, classic facials, lymphatic drainage, or sculpting facial massage (bonus if experienced with gua sha, LED, or holistic skin routines ) sports massages (MUST HAVE EXPERIENCE) Friendly, professional and confident in building relationships with regular clients Clean, tidy, and reliable – presentation and energy is key in our calm, refined space Open to part-time or full time with flexible hours available We Offer: A beautifully designed space with supportive, relaxed energy Opportunity to grow with a fresh, rising brand in beauty & wellness Competitive rates and flexible working days Cross-promotion with our juice + matcha bar, plus potential retail commission on products If you’re passionate about helping clients look and feel their best through natural treatments and touch therapy, we’d love to hear from you.