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At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. The Retention Manager (6 Month FTC) is an exciting opportunity to be part of this journey join the Customer Retention team at our Milton Park offices. Reporting to the Head of Retention you will support the team you’ll help shape how we communicate with our customers, support our loyalty programme and play an important part in driving customer engagement and repeat purchases. In return you’ll benefit from hybrid working, generous holiday allowance, fantastic product discounts and investments in your professional training and development. Responsibilities • Develop and deliver multichannel CRM campaigns across email, SMS, direct mail and other channels to drive engagement and repeat purchases., • Lead the day‑to‑day optimisation of the Whittard Loyalty Programme, enhancing sign‑ups, engagement and customer value., • Manage and optimise the subscription and referral programmes to support customer retention and incremental revenue growth., • Analyse customer behaviour, campaign effectiveness and key CRM metrics, sharing insights that drive continuous improvement., • Work closely with Ecommerce, Retail, Creative and Product teams to ensure CRM, loyalty and retention activity is aligned and integrated across the business About You • Minimum 3 years of experience in CRM or Email Marketing, ideally within retail or FMCG., • A strong understanding of CRM, loyalty and customer lifecycle marketing., • Insight‑driven, proactive and passionate about delivering customer‑first experiences, • A track record of analysing and providing recommendations to improve campaigns, results and sales, • Proven experience of working on lifecycle automated campaigns Benefits • Generous holiday allowance + enjoy your birthday off, • Up to 50% store discount on Whittard products., • Monthly product allowance., • Auto-enrolment Pension scheme., • Access to our wellbeing portal and Employee Assistant Programme, • Flexible working opportunities. Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences. Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Housekeeper to help us achieve our goals. Joining us at Cambridge Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Our Housekeeping team ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home. We offer our colleagues A competitive salary and benefits package 28 days holiday inclusive of Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing To ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home. Ensuring all areas of the care home are clean, hygienic, and well-maintained, including bedrooms, communal spaces, and bathrooms. Handling laundry and linen care with attention to residents' personal belongings. Interacting with residents, offering assistance when needed to help them feel at ease. Maintaining housekeeping supplies, reporting any shortages to the manager. Working closely with caregivers and other staff to support the overall care plan and home operations.Could you be part of our team? About You: Previous domestic experience in a similar care home setting Flexible and reliable attitude Committed to customer care and first-class service provision Basic knowledge of Health and Safety COSHH regulations Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environmentIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Cambridge Grove Cambridge Grove is a luxurious care home in Cambridge, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Care Assistant to help us achieve our goals. At Cambridge Grove, our Care Assistants are called Homemakers. More than support workers, care assistants or healthcare assistants - they are carers and companions all in one. They have the time to get to know our residents and are trusted to give each person the care they need, in the way they like. Joining us at Cambridge Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Working Pattern: 12 hour shifts and working alternate weekends on a rota basis. We offer our colleagues A competitive salary and benefits package 28 days holiday inclusive of Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.Be different - be a Homemaker Be at the heart of our award winning homemaker care mode. A Homemaker is a unique caring role for a unique person, where you can care with a difference. A varied role where no two days are the same. Homemakers, our name for care assistants, care for individual people in the way a family member might care for someone in their home. We don't do timetabled task-based care - we care for each individual in the way that works best for them. Whether that's administering medication, helping make someone's bed, arranging a family meal with their loved ones or taking them to the beauty salon, you'll always be doing something different. Our Homemakers focus on the tiny details that make our residents unique, and tailor care to each and every individual. A chance to make a real difference to our residents' lives. Often healthcare assistants, care assistants and domiciliary care assistants find they don't get to spend enough time with the people they care for to make a real difference. Not at Hamberley. As a Homemaker you have fewer people to care for, but you spend more time with them. It's a more satisfying and fulfilling role that is better for our residents. That's why the model has won awards. Excellent opportunities for learning and development. We will support you with all the training you need, including NVQ qualifications and further clinical training if you want to specialise in areas like dementia and nutrition. Supportive team environment. Being kind and supportive to each other is key to our ability to show kindness and companionship to our residents. We truly believe this across all parts of our organisation. It's just one of the reasons that, when people join us, they stay with us.Could you be part of our team? We provide full training and induction, so we're more interested in you as a person than your specific care experience. You may have experience as a healthcare assistant, care assistant, carer, home care assistant or domiciliary care assistant and are looking for a different approach, a nicer work environment and a more satisfying role. If you have no work experience in care but are interested in helping people live happy lives, we'll guide you to a fantastic care assistant career at Hamberley. What is important is that you have passion, empathy and dedication to help our residents live their lives to the fullest. We will support you with everything else! If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Cambridge Grove Cambridge Grove is a luxurious care home in Cambridge, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals. Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times. Joining us at Cambridge Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Working Pattern: 24 hours per week on a 2-week rolling rota (Week 1: Wednesday, Thursday & Friday; Week 2: Tuesday, Saturday & Sunday). We offer our colleagues A competitive salary and benefits package 28 days holiday inclusive of Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing: Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate. Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner. Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly. Could you be part of our team? About you: Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role. Proficient in use of Microsoft Office, particularly Word and Excel. A caring, patient, and respectful demeanor. Excellent attention to detail and organizational skills. Ability to work independently and as part of a team. To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Cambridge Grove Cambridge Grove is a luxurious care home in Cambridge, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

This is a unique opportunity to manage high-energy retail environments onboard international cruise ships, representing globally recognised brands while travelling the world and accelerating your retail career. Cruise retail experience is an advantage but not essential — strong retail leaders with

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