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Who We Are: Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces.Due to continued growth, we are looking for a Showroom Team Leader to join our showroom team and support the Showroom Manager in delivering outstanding sales performance and customer service.Salary: £32,000 - £35,000 plus a performance bonus with a max OTE of £48,950Working hours: Full-time, including weekends on a rota basisLocation: Surrey Showroom, The Old Foundry, London Road North, Merstham, RH1 3BN? Benefits We Offer: A friendly and welcoming team environmentCompetitive salary packagePaid training and development opportunitiesEmployee Assistance ProgrammeCompetitive holiday allowanceEnhanced parental leaveCompany pension schemeHealthcare cash plan (Simply Health)Employee, friends, and family discount on Quorn Stone productsWellbeing initiatives, including Mental Health First AidersCompany eventsFree on-site parkingSick pay2 volunteering days per yearA Comprehensive product training plan, in-house? The Role: As a Showroom Team Leader, you will play a key role in supporting the Showroom Manager and leading the showroom sales team to deliver exceptional customer service and strong commercial results.You will have a strong understanding of the sales cycle and be confident in targeting, engaging and qualifying potential customers. Alongside managing your own leads and customer relationships, you will monitor workloads, guide the Sales Advisors and support the team in converting opportunities into sales.You will also conduct face-to-face showroom appointments, provide expert advice on product suitability and design, and support the resolution of complex customer queries and complaints.This is an exciting opportunity for an experienced sales professional who is passionate about customer service, enjoys coaching and motivating others, and thrives in a busy, fast-paced environment.? What You Will Be Doing: Answering incoming sales calls and managing customer enquiriesMaking outbound calls to our customer databaseManaging your own sales leads and customer pipelineMonitoring Sales Advisor workloads and supporting the team with prioritiesGuiding the sales team through the sales process and supporting them in closing salesConducting face-to-face showroom appointments with customersProviding advice on product suitability, sizing, pricing and designCreating quotations and invoices, processing payments and arranging deliveriesProviding outstanding aftersales service and resolving customer queriesHandling complex complaints and supporting effective problem resolutionBuilding strong relationships with new and existing customersWelcoming customers into the showroom and ensuring a professional and friendly experienceUpdating the CRM system with relevant customer information and daily activityArranging product samples to be dispatched to customersCoaching, monitoring and supporting the performance of the showroom sales teamAssisting with new starter inductions and trainingSupporting the Showroom Manager with sales, customer service and operational mattersMaintaining a high standard of customer service across the showroom? To Be an Excellent Showroom Team Leader, You Will Need: Experience working within a sales environmentStrong sales experienceStrong customer service skills and a genuine customer-focused approachExcellent communication skillsExperience using a CRM systemExcellent organisational skills with the ability to prioritise tasks effectivelyA self-motivated and proactive approachThe ability to inspire, motivate and support those around youA hands-on approach and the ability to thrive in a busy, fast-paced environmentConfidence in guiding customers through the sales process and closing salesStrong problem-solving skillsThe ability to handle customer complaints professionally and effectivelyFamiliarity with Microsoft OfficeDesirable: Experience within the luxury goods marketKnowledge or experience of interiors and designPrevious experience coaching, mentoring or supporting a sales teamPrevious showroom experienceIf you're an experienced sales professional who is passionate about customer service, interiors and developing those around you, and you're looking to take the next step in your career within a successful and growing business, we'd love to hear from you.At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply.TPBN1_UKTJ

Who We Are: Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our showroom team. Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200) Working hours: Full-time, including weekends on a rota basis Location: Surrey Showroom, The Old Foundry, London Road North, Merstham, RH1 3BN Benefits We Offer: A friendly and welcoming team environment Competitive salary package Paid training and development opportunities Employee Assistance Programme Competitive holiday allowance Enhanced parental leave Company pension scheme Healthcare cash plan (Simply Health) Employee, friends, and family discount on Quorn Stone products Wellbeing initiatives, including Mental Health First Aiders Company events Free on-site parking Sick pay 2 volunteering days per year The Role: As a Sales Advisor, you will play a key role in delivering an exceptional showroom experience for our customers. Working within a fast-paced and collaborative environment, you will guide customers through their purchasing journey, providing expert advice, outstanding customer service, and support from initial enquiry through to aftersales. This is an exciting opportunity for someone who is passionate about interiors, enjoys building relationships with customers, and thrives in a busy sales environment. What You Will Be Doing: Delivering a first-class customer experience both in person, over the phone, and via email Guiding customers through the sales process from enquiry to purchase Providing advice on product suitability, sizing, pricing, and design Creating quotations, processing payments, and arranging deliveries Providing outstanding aftersales support and resolving customer queries Welcoming customers into the showroom and ensuring a professional and friendly experience Building strong relationships with new and existing customers Updating the CRM system with relevant customer information and daily activity Arranging samples to be dispatched to customers Making outbound calls to our customer database Supporting the showroom team with day-to-day operations Maintaining a clean, tidy, and welcoming showroom environment Confirming showroom appointments with customers prior to arrival Providing refreshments to customers during appointments To Be an Excellent Sales Advisor, You Will Need: Excellent communication skills across phone, email, and face-to-face interactions Strong Sales experience and highly motivated by this Strong customer service and sales skills Excellent organisational skills with the ability to prioritise tasks effectively A proactive, hands-on approach within a fast-paced environment Confidence building rapport with customers Strong attention to detail and grammatical accuracy Experience working within a sales environment Experience using a CRM system Proficiency in Microsoft Office Desirable: Experience within the luxury goods market A passion for interiors and design Previous showroom experience If you're passionate about sales, customer service, and interiors, and are looking to grow your career within a successful and growing business, wed love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply. TPBN1_UKTJ

We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces.

Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. Employee, friends, and family discount on Quorn Stone products. At Quorn Stone, we are committed to building an inclusive workpla

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