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Summary: Are you a seasoned engineer looking for a role where your expertise truly carries weight? Do you want to lead high-impact projects that ensure fresh water keeps flowing to millions of homes across the South East? This isn't just about managing assets; it's about shaping the future of our network. As our Senior Civil Engineer, you'll be the technical heartbeat of our non-infrastructure capital projects. From the first spark of a concept to the final site completion, you'll provide the solutions that keep our treatment works and plants running at their best. Main responsibilities The coordination and management of Civil Engineering direct reports. This includes: conducting 1:1/Feedback sessions, conducting appraisals, managing workload, technical support, approval of holiday and expenses, quality control, facilitating support during reactive and emergency work situations. Check and Review of project scopes ensuring they achieve the required outputs and quality standards. Providing technical solutions and support on complex capital projects, including the production of Scope Documents, Works & Site Information, Design Drawings, CDM Documents and compilation of job packs to required deadlines. Liaison with multiple technical disciplines, internal stakeholders and external 3rd parties, to seek approvals to facilitate projects. Undertaking site visits to undertake audits, acquire relevant project inputs and provide guidance to contractors. Work closely with Project Managers in regard to delivery dates, programme and cost analysis.You'll need: Skills / Qualifications / Experience HNC, HND or degree in Civil Engineering or similar. Chartered (expected) or close to achieving Chartership. Extensive experience in the utility sector, with a focus on potable water infrastructure, specifically above-ground civil and structural works for water treatment and storage facilities.. Proven expertise in delivering robust earth-retaining solutions, ranging from engineered embankments to complex concrete basement structures. Strong experience in design, construction and maintenance of non-infrastructure and infrastructure assets, including WTW, Booster plants, pipelines, services and hydraulics. Experience of site supervision for civil engineering construction projects. A keen, committed and motivated individual with excellent communication skills. Demonstrate and implement sound engineering judgement. Strong understanding of CDM 2015 and how it is applied to projects. Excellent time management skills. Competent IT skills, including proficiency in Microsoft Office suite - knowledge of Google Workspace would be desirable. A UK driving licence.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £53,000 p.a. dependent on experience

Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions.You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)

Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up... This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilitiesIt will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageousEmployees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.87 starting salary + bonus

Summary: Are you an experienced Civil Engineer looking for a role that offers real purpose and impact? We're looking for an Engineer to join our Civils team, working on vital water infrastructure projects that make a genuine difference to people's lives across the South East. This is a chance to use your expertise to help us deliver safe, clean drinking water to our customers, from the very beginning of a project to its successful completion. You'll be part of a supportive team, working on exciting, varied projects and shaping your own technical deliverables. Main responsibilities Review and check project scopes to make sure they'll achieve the right outcomes. Provide technical solutions and support on capital projects, producing key documents like design drawings, CDM documents, and job specification packs. Check other people's work for technical quality. Mentor our brilliant Graduate Civil Engineers and apprentices, helping them to grow and develop their skills. Liaise with both internal and external teams to get project approvals. Visit sites to carry out audits and provide guidance to contractors.What you'll need Skills / Qualifications / Experience An HNC, HND, or degree in Civil Engineering or a similar discipline. Experience in a similar Civil Engineer role, with the ability to manage your own deliverables. A strong awareness and understanding of industry standards and specifications. A solid understanding of CDM 2015 and how to apply it to projects. Experience in the design, construction, or maintenance of infrastructure and non-infrastructure assets. The ability to work independently and as part of a team. Excellent communication skills to liaise with stakeholders at all levels.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £40,000 - £45,000

Summary: Reporting to the Financial Performance Manager, you will be responsible for acting as a supporting project accountant to senior programme and delivery manager teams. In this 1 year fixed term contract role, you will be accountable for helping to manage and track the costs of major projects and/or enhancement schemes. You will collaborate with and support senior managers and the project teams to deliver operational and financial efficiencies through monitoring expenditure, conducting variance analysis, and providing solutions to optimise financial management. This ensures you can help the programmes of work manage their costs effectively whilst improving efficiency in a complex and evolving industry. *Please note, this is a one year fixed term contract* Main responsibilities: Support financial planning, budgeting and forecasting processes to align with corporate targets, internal controls and compliance with all regulatory standards. Provide financial analysis with insightful commentary to influence key business decisions, enhance operational efficiency and optimise financial performance across the business. Track and analyse financial key performance indicators (KPIs) and metrics, supporting insights that drive accountability and continuous improvement. Support value creation by providing financial and commercial support during contract negotiations and the execution of commercial deliverables. Help develop full project financial lifecycle plans and providing synergy solutions between initiatives. Help support the costing and valuing of SoWs and raising subsequent Purchase Orders in collaboration with project managers, procurement, and external suppliers to effectively manage costs. Support key business transformation initiatives, including digital and automation projects, to enhance reporting capabilities and operational financial efficiency. Act as a trusted financial advisor to senior management and cross-functional teams, translating complex financial data into manageable financial actions. Ensure the integrity of financial data and systems by maintaining a robust internal controls framework, and ensure strict compliance with all regulatory and accounting standards. Help maintain meticulous records, managing the invoice query process and ensuring accurate cost coding. Proactively collaborate with internal and external auditors to manage and mitigate financial risks, ensuring transparency and accuracy in all financial reporting. Advise and educate the finance team and wider business, fostering a culture of innovation, continuous improvement and professional growth. Supporting the finance team in adapting processes with new tools & technology to optimise and drive productive ways of working. Elevate the organisation's financial acumen by helping to design and deliver targeted training programs.You'll need: Skills / Qualifications / Experience Bachelor's degree in Accounting & Finance,Part-Qualified Accountant (CIMA, ACCA, ACA) or Qualified by Experience. Good understanding and knowledge of IAS 16 & IAS 38 pertaining to the recognition, measurement and disclosure of assets in financial statements. The ability to review financial data, conduct in-depth variance analysis and leverage expertise in tools like Workday Finance with advanced Excel (and Google Sheets) to translate and present large datasets into clear actionable business insights for senior project & programme managers. Good verbal and written communication skills to present financial information with authority and confidence, enabling you to clearly and simply convey key variance commentary that is transparent for senior leaders. The ability to ensure budget compliance via strong reporting and analytical skills. Tracking actual costs against forecasts whilst providing potential solutions for savings and identifying any potential overspends. The ability to monitor and control costs and to anticipate future challenges and opportunities and develop a proactive, solutions-oriented mindset to solve complex problems and navigate ambiguity whilst ensuring that your client group is kept informed, involved and supported in their projects. An ability to build strong relationships, influence key stakeholders and negotiate effectively without direct authority, acting as a trusted project advisor to the programme management office. The ability to support the delivery of projects, including finance transformation, finance process improvement initiatives and system implementations, by helping to support and drive the change. Support major project initiatives and/or enhancement schemes, helping to track and follow up on cost saving initiatives. An understanding of Lean and Six Sigma methodologies to help identify and implement process improvements that drive financial efficiency. Experience in a junior cost controller role, driving key business decisions and influencing the optimisation of financial performance. An ability to support end-to-end financial planning cycles, including annual budgeting and rolling month forecasts with variance analysis. Experience in supporting projects to improve efficiency and reduce costs, including multiple process improvement initiatives. An ability to ensure compliance with procurement processes and helping to manage vendor invoices within tolerance levels. An ability to collaborate and synergize within the department whilst supporting a high-performance culture across the programmes.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £45,000 - £55,000 p.a. (dependent on experience)

Summary: Are you a natural communicator who loves helping others grow? Do you want to be the driving force behind a smoother, better experience for our customers? We're looking for a Customer Journey Support Specialist to join our team in Snodland and help us make a real splash during our Smart Meter rollout. Whether you're looking for a role where your expertise truly carries weight, or a technical specialist who enjoys unpicking complex processes, this role is for you. You'll be our in-house training expert, bridging the gap between customer feedback and operational excellence. It's about more than just teaching; it's about having the autonomy to identify what's not working and the influence to fix it. You'll spend your time shaping how our teams interact with customers, ensuring every meter installation is a positive experience and helping us maintain a top-tier C-MeX position. Main responsibilities: Develop and deliver comprehensive training programs for customer-facing teams, focusing on the operational process for meter exchanges, new processes, and best practices for customer interaction, ensuring high-quality, consistent service delivery in the field and over the telephone. Support the review and detailed process mapping of customer journeys, proactively identifying inefficiencies and pain points. Design and implement agreed core principle and process changes to improve operational efficiency and reduce customer effort. Understand lessons learnt and continuously review and improve the customer journey. Systems integration both internally and externally to ensure the customer journeys are providing clear and valuable data outputs and a seamless performance for the future whilst ensuring existing performance levels are maintained. Actively solicit, capture, and analyse customer feedback via face-to-face, telephone, and written channels. Translate these diverse insights into a prioritised roadmap of actionable initiatives aimed at improving the customer experience and reducing complaint. Organise and deliver 'pop-up' customer support and advisory sessions at various locations. Provide on-site face-to-face customer support, including interacting with customers as installation partners fulfil meter exchanges/installations, capturing real-time feedback and resolving issues. Partner closely with internal teams (e.g., operations, leakage, water efficiency) to ensure process changes and user experience align with the overall customer journey. Ensure robust testing supports process changes through the testing team. Influence and work with stakeholders to secure buy-in and successful delivery of customer-centric changes. Define, track, and report on key customer experience and support metrics (e.g., first-contact resolution rate, complaint volume) demonstrating the impact of training and process improvements.You'll need: Skills / Qualifications / Experience Educated to A level standard or equivalent with greater relevant experience. A qualification in Training/Coaching, Business Analysis, or a related field is desirable. Proven experience in delivering effective training and coaching to customer-facing teams. Excellent analytical skills with the ability to gather, synthesise, and translate customer feedback (qualitative and quantitative) into actionable process improvements. Proficiency with analytics tools (e.g., Survey Monkey, Google Analytics, Mixpanel, Amplitude) and customer feedback platforms. Exceptional communication, presentation, and interpersonal skills for training, stakeholder engagement, and direct customer interaction. A deeply empathetic and customer-first mindset, with a passion for problem-solving. Proactive, adaptable, and able to influence and lead without direct authority. Demonstrable experience in developing and delivering customer service, operational or process training programs. Proven experience in mapping, analysing, and improving business processes to enhance customer experience. Direct experience in a customer support environment, including face-to-face interaction, telephone support, and managing customer feedback channels. Experience in coordinating and managing 'pop-up' or mobile support initiatives is advantageous. Experience with using customer data, insights, and feedback to inform decisions and drive improvements. Experience working with and influencing a wide range of stakeholders, from senior management to cross-functional teams, to secure buy-in for customer-centric changes. Experience in utilities, preferably the water industry is advantageous.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £37,000 p.a. (dependent on experience)

Summary: Are you an engineer who thrives on variety, takes pride in technical excellence, and wants a career that fits around your life-not the other way around? Whether your expertise lies in Civils or MEICA, we have an incredible opportunities for Project Engineers to join our Investment Delivery Directorate. Based out of our Snodland, Kent office, you will enjoy a flexible, hybrid working model that allows you to manage your own time between home, the office, and our project sites across the beautiful South East. At South East Water, we don't just talk about work-life balance and continual professional development (CPD)-we build them directly into our culture. Supporting a Project Manager, you will take ownership of all technical and engineering aspects of your assigned projects from conception to completion. You will be the technical anchor-planning, scheduling, and managing tasks to ensure accuracy, safety, and top-tier quality. Main Responsibilities Prepare, schedule, coordinate and monitor the assigned engineering projects Monitor compliance to applicable codes, practices, policies, performance standards and specifications Interact daily with the clients to interpret their needs and requirements and represent them in the field Perform overall quality control of the work (budget, schedule, plans, personnel's performance) and report regularly on project status Assign responsibilities and support the project team Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support Review engineering deliverables and initiate appropriate corrective actions Collaborating with stakeholders about their needs and goals for the projectWhat you'll need A degree, HNC, or HND in an engineering discipline. Chartered or working towards Chartership (CEng). Proven working experience as a Project Engineer. Experience in a water distribution or similar industrial background. A strong understanding of CDM 2015 and how it's applied to projects. A strong understanding of the various NEC contracts and their application. Excellent communication and time management skills. A valid UK driving licence.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £61,000 p.a. dependent on experience

Summary: Are you a curious and experienced Electrical Engineer looking for a role with real purpose? Do you want to apply your skills to exciting, complex projects that deliver clean, safe drinking water to communities across the South East? You'll be part of a friendly, collaborative team where your expertise is valued and you get to see the tangible impact of your work every day. You'll be involved in all stages of our capital engineering projects, from initial idea through to commissioning, playing a vital role in providing an essential service. Although this role offers flexible/hybrid working (office/home), you will be expected to travel to any location or site within South East Water's supply areas, as required, as part of the project(s) you are working on e.g. pre-construction and construction phase elements such as scoping or Contractor progress/design review meetings, defect reviews etc. Main responsibilities Development of technical solutions and coordinating work with multi-disciplinary teams {Process, Civil and Mechanical) Production of technical reports and the ability to work independently and as a team member to carry out checking, reviews and approval of complex electrical detailed designs, to include calculations, specifications, reports and drawings. Analysis of options and selection of technical solutions as appropriate. Ensuring contractors designs comply with the latest company specifications and other relevant industry specifications (Wimes, IET wiring regulations etc.) and legislations. Development of outline scheme designs Assistance in preparation of scheme programmes, estimates and tender documentationYou'll need: Skills / Qualifications / Experience HNC or a Degree in Engineering or equivalent training in the relevant area. Working towards becoming an Incorporated or Chartered Engineer with the IET. Extensive experience in water utilities would be advantageous. Ability to work closely with others. Technically competent knowing when to refer to others when required. Good technical report writing and editorial skills, and good oral communication. Detailed knowledge of PLC systems, HMI's, Variable Speed Drives, Harmonic filtration, data networks, telemetry systems and Standby Generator systems. Competent IT skills, including proficiency in Microsoft Office suite - knowledge of Google Workspace would be beneficial.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £56,000 p.a. dependant on experience

Summary: Are you a skilled mechanical engineer looking for a role that offers both technical challenge and a genuine work-life balance? Do you want to use your expertise to lead meaningful projects that provide a vital service to our community? As one of our Senior Mechanical Engineers, you'll provide the technical leadership needed to keep our MEICA team moving forward. This is a varied role where you'll oversee resource allocation, solve complex mechanical queries, and help deliver capital engineering schemes from the initial design through to commissioning. Whether you're an experienced professional looking for a more stable, value-driven environment or a rising talent ready to step into a senior position, you'll find plenty of opportunity here to make a tangible impact. Main Responsibilities: Develop Technical Solutions: Coordinate with multi-disciplinary teams-including Process and Civil-to create integrated, practical solutions for water infrastructure. Lead Design Reviews: Work independently or as part of a team to check, review, and approve complex mechanical designs, calculations, and specifications. Oversee Project Delivery: Manage outline scheme designs and ensure all contractor work aligns with company specifications, WIMES, and current legislation. Support the MEICA Team: Act as a deputy authorising engineer and provide technical guidance to the mechanical engineers reporting to you. Ensure Safety & Standards: Undertake designer responsibilities under CDM regulations and participate in HAZOP/ALM studies to keep our sites and people safe. Stakeholder Engagement: Build professional relationships with internal teams and framework partners, representing South East Water at industry working groups.What you'll need: Industry Experience: A strong background in clean water projects, specifically with treatment plants, pumped systems, and chemical dosing. Technical Proficiency: Experience with hydraulic systems, including pump selection, head loss calculations, and an understanding of surge requirements. Contract Knowledge: Practical experience working with NEC3 Design & Construct or PSC contracts. Organisational Skills: The ability to manage your own workload alongside a team's, staying calm under pressure and meeting budget constraints. Communication: Clear verbal and written skills for report writing and collaborating with diverse project teams. Licence: A full, clean UK driving licence is required for regular travel to our Snodland office and various sites across our supply area.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: From £56,000 p.a. dependant on experience Plus £6,254 car allowance

Summary: In this role, you'll be reporting to the Delivery and Assurance Lead within our Smart Metering Team, playing a vital part in helping us deliver the most efficient rollout possible. As our Smart Metering Field Officer, you'll focus on investigating and resolving meter data discrepancies, and you'll help us figure out whether a meter exchange is straightforward or a bit more complex. Because this is a field-based role, you'll be out and about driving between different sites across the South East Water Area, giving you plenty of opportunities to meet and chat with our customers face-to-face. Main responsibilities: Walk planned installation routes ahead of the external partner to identify and resolve "skip" jobs (e.g., unknown locations, long-unread meters, or proof of supply issues). Investigate and resolve access or location barriers; escalate complex issues to internal teams if immediate resolution isn't possible. Update internal systems with precise data to ensure the meter exchange team can complete all assigned installs without delay. Open meter pits to classify exchanges as "easy" or "complex." Perform basic on-site work to convert "complex" exchanges into "easy" installs where possible. Capture and upload high-quality photographs to document work, site conditions, and asset information. Investigate meters failing to connect to the network, performing manual activations or collaborating with third-party partners to resolve technical faults. Conduct face-to-face follow-up visits with customers to verify supply and explain the metering process professionally. Attend sites to manage customer complaints or address objections to smart technology. Act as a subject matter expert to provide reassurance regarding smart meter safety, benefits, and technology. Serve as the professional face of South East Water, maintaining high standards of customer service and representation. Ensure all field activities strictly follow company policies, industry regulations, and health and safety guidelines.You'll need: Skills / Qualifications / Experience Good standard of secondary education and able to demonstrate a good standard of numeracy and literacy skills. Self-motivated and organised to plan the working day independently. A keen eye and a good investigative approach to look into the root cause of an issue and implement a solution where necessary. Excellent communication and interpersonal skills with a calm, empathetic approach to speak to our customers and provide the best service that we can. Previous experience of dealing with customers face to face. Good knowledge of water meters and an understanding of the meter exchange process. Full, clean UK Driving Licence essential.Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £27,164 p.a. plus Company Van

Summary: Do you have the sharp technical instincts and quick decision-making skills needed to coordinate business response to major service incidents? Do you have experience navigating fast-moving customer service environments and a drive to lead day-to-day activities? We are looking for a Wholesale Service Desk Incident Coordinator to coordinate and handle the business' response to contacts, incidents and interruptions to customer's water supplies. You will support the Wholesale Service Desk Team Manager in the team's day to day activities including monitoring & coaching performance and providing first line technical support to advisors on all shift patterns. Working hours for the role will be Monday - Friday 08:30 - 17:00 With a mandatory standby 1/8 weeks which will include working at the weekend. This is a six month fixed term contract Main responsibilities: To liaise with the field staff and control room at the commencement of an incident/interruption and to ensure that regular updates are provided to the business via the interruption portal. To ensure that the interruption portal is updated with planned and engineering works, providing clear visibility through the business. To ensure that up to date network information is provided for the Company's website to enable customer contacts and expectations to be managed appropriately thereby eliminating where possible the need for customer repeat calls. To lead on other methods of communication with the customer including texting. To manage real time performance to ensure that service levels are achieved on the phones and work queues. To provide coaching and guidance on Operational matters, Company's Codes of Practice and information systems for the advisors. Quality audit and monitor output within the team to ensure that all work carried out complies with the regulatory industry and Company standards To ensure that all GSS payments are correctly recorded and applied to customers' accounts in order to meet regulatory requirements. To support the area scheduler when required by assigning distribution technician work based on operational requirements work priorities, workloads, ensuring compliance to KPI's and customer appointments. To participate in the Standby rota which includes working the weekend of the standby week.You'll need: Skills / Qualifications / Experience Strong organisational and communication skills. The ability to work as part of a team under pressure in a fast paced environment. Strong customer services skills. Operational background, a knowledge of Maximo, Business objects, Hi affinity GIS/Geofield.Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £31758 base salary + £2236.44 standby payment

Summary: As part of our critical Network and Information Systems (NIS) project, we are seeking a skilled and safety-conscious Electrical Installation Technician. This is a high-impact field role focused on the deployment of new IT Communications (Comms) cabinets and network node boxes across our water treatment sites and outstations. You will be instrumental in ensuring our network infrastructure is robust, reliable, and fully compliant within challenging industrial environments. This is a field-based position reporting to the Senior Infrastructure Analyst. You will be responsible for the physical and electrical integration of IT infrastructure, ensuring every installation meets the highest standards of safety and technical excellence Main Responsibilities Infrastructure Modification: Assessing, isolating, and rerouting existing electrical supply points (outlets, isolators) to align with new cabinet placements. New Circuit Installation:Installing dedicated power circuits (13A, 16A, 32A) from distribution boards, including necessary containment systems like trunking and conduit. UPS & Power Management:Installing Uninterruptible Power Supply (UPS) systems and ensuring correct sizing and termination of power cabling per BS 7671 standards. Earthing & Bonding: Protecting sensitive IT equipment by ensuring all cabinets and metallic containments are correctly earthed and bonded. Testing & Commissioning:Conducting essential electrical tests (continuity, insulation resistance, RCD/RCBO trip times) and providing official certification. Logistics: Managing the movement of heavy equipment (cabinets, UPS units) from delivery points to final installation locations.About you We are looking for a self-motivated professional who can work independently at remote sites while maintaining excellent communication with project management. Qualifications: Recognised Electrical qualification (NVQ Level 3 or equivalent) and a current BS 7671 (IET Wiring Regulations) certificate. Inspection & Testing AM2 or equivalent. Experience: Proven background in industrial electrical installations (utility, plant, or heavy commercial). Technical Skills: Proficiency in reading schematic diagrams and strong practical skills in cable management and termination. Safety First: Expert knowledge of Lock-Out/Tag-Out (LOTO) procedures and experience with manual handling/lifting equipment. Travel: A valid Driving License is essential, as this role requires travel across our network.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £45,000 + company van + provided tools

Summary: The Graduate Civil Engineer will assist with delivering the technical civil engineering deliverables on above ground and below ground projects, working in conjunction with the Delivery Team and the Lead Civil Engineer, in accordance with the requirements set down by the Lead Civil Engineer. This role will be responsible for providing and ensuring the quality of project deliverables and will assist in the evaluation of the most efficient solutions to project problems. Main responsibilities: To achieve the efficient technical delivery of projects in the discipline. To work within a team to solve difficult problems. To assist with the preparation of technical reports, drawings, calculations including Works and Site Information documentation. To assist with the development of programmes, estimates and contract preparation. To promote the most appropriate Health and Safety Legislation with guidance and supports from the Lead Civil Engineer. Liaise with internal and external stakeholders to contribute to successful project delivery. Undertake Continued Professional DevelopmentYou'll need: Skills / Qualifications / Experience Degree in Civil Engineering Ability to work as a team The ability to influence outcomes and staff who are not necessarily part of the direct function. Good organisational skills and ability to follow procedures to ensure quality is maintained. Excellent technical report writing, editorial skills, and good oral communication.It will be a bonus if you have: Skills / Qualifications / Experience Work experience within an Engineering team or similar functionEmployees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting from £27,000

Summary: Are you a natural storyteller who can turn complex engineering plans into engaging community conversations? Do you want to play a vital role in protecting the reputation of a company that provides one of life's most essential resources? If you're looking for a role where your work has a tangible impact on the world around you, this is it. As our Engineering Comms Officer, you'll be the bridge between our major infrastructure projects and the communities we serve. Whether you are looking for a role with a real sense of purpose, or ready to take on challenging, high-profile projects, we offer an environment where your expertise is valued and your professional growth is supported. You'll spend your days crafting bespoke campaigns, managing events, and navigating the fast-paced world of media relations. It's a role that requires you to be agile, as you will be pivoting between multiple projects with competing needs while ensuring our customers and stakeholders are kept informed and inspired. Based in Snodland, you'll be part of a team that values fresh ideas and provides the autonomy to see them through. Main responsibilities: Targeted Campaigning: Develop a deep understanding of our communities and identify key stakeholders to create campaigns that reach broad audiences with the right message. Content Creation: Draft high-quality materials including briefing notes, press releases, website copy, and social media content like videos. Event Management: Organise and attend both in-person and virtual community events that "open our audiences' eyes to water." Media Relations: Identify opportunities for positive coverage, manage media interviews, and brief spokespeople confidently. Crisis Management: Join our out-of-hours standby rota (approximately one week in four) to help manage communications during emergencies. Simplifying Complexity: Take technical, complex engineering information and turn it into easy-to-understand materials for the public. Stakeholder Liaison: Work closely with designers, photographers, and contractors to bring your PR materials and events to life.You'll need: Experience / Skills / Qualifications Education: A degree-level qualification in a communication or PR-related discipline, or equivalent relevant experience. Professional Background: Solid experience in journalism (TV, radio, or print) or public relations/communications (either agency or in-house). Technical Skills: Strong skills in strategic planning, copywriting, media relations, and crisis communications management. Media Confidence: Essential experience and knowledge of the press, with the ability to deal confidently with media and stakeholders. Flexibility: A full driving licence and the willingness to participate in a standby rota. Adaptability: The ability to handle multiple projects at once and remain calm under pressure.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £32,938 plus car allowance

Summary: Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity... We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all. This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning. On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies. It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible. We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans. With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300. Main responsibilities: Develop and build knowledge of the Customer Service area by completing the apprentice pathway Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance. Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems. Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression. Attend and contribute to team meetings with team, peers and colleagues. Complete customer service level 3 apprenticeship.You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Excellent computer abilities You'll have a passion for serving others and providing the best service Good time management skills supporting you to complete the apprenticeship Be self-assured conversing with others and engaging with new and different individuals Be goal-focused and like overcoming difficultiesIt will be a bonus if you have: Skills / Qualifications / Experience Experience and understanding of the importance of excellent customer satisfactionEmployees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting at £19,067.06 and increasing to £25,948.87 over 24 months

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Environmental Project Engineer.Take ownership of environmental project work, shaping product performance and lifecycle outcomes while moving beyond hands-on testing.Influence projects across design, proving and in-service support.Knowledge of environmental engineering, including vibration, shock, te

Deep expertise across multiple product domains; ability to debug complex integrations and build custom solutions.

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MPI have a requirement for Aircraft Structural Fitters (CAT A) to work in the Depth cell on site in Gosport, Hampshire.Applicants must have served an Aircraft Apprenticeship and have copies of their papers.Our Client is looking for applicants who preferably have structural helicopter experience howe

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We are seeking a dynamic and technically skilled.Battery Energy Storage Systems (BESS).This role is pivotal in designing and delivering tailored technical solutions that meet customer requirements while ensuring compliance with industry standards.In this role, you will work closely with customers, i

Maintain accurate clinical records and documentation.

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems.Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced tr

This role is centered on implementing, integrating, and maintaining AI systems while collaborating with hardware, software, and clinical teams. Build and maintain APIs, pipelines, and integration layers connecting AI models to operational systems.

Data Scientist/Machine Learning Engineer.Master's in Science (IT/Computer Science/Engineer).Information Tech Consultants Ltd (ITC) is an IT management and consulting firm based in Central London.Information Tech Consultants Ltd (ITC) is an IT management and consulting firm based in Central London.We

Mechanical Engineer (Contract | 3–6 Months) – Junior to Mid-Level | CAD Focus.Looking for a role where you can sharpen your CAD expertise?.Want to gain hands-on experience in a fast-moving engineering environment?.Ready to contribute to real-world projects without a long-term commitment?.Mechani

Events and community are at the heart of how we grow — and this role is central to that mission. Maintain accurate notes and feedback in CRM regarding customer input both wins and losses.

Senior DevOps Engineer – Tech for Good – AWS, Kubernetes, Terraform, CI/CD, Monitoring.Oliver Bernard are currently working with an established EdTech company, based in London, looking to expand their DevOps function with a Senior level engineer.The incoming profile will have the chance to work

We offer a competitive salary plus a bonus and rewards package, including holidays, employee recognition awards, social events, a pension scheme, and hybrid Working. Identifying, developing, and maintaining professional relationships with national KOLs, establishing peer-to-peer collaborations with

Senior FPGA Engineer – AI & Neural Network Acceleration.Hybrid Working (Friday Work From Home).Are you passionate about pushing the boundaries of artificial intelligence hardware?.Our client is developing next-generation neural network acceleration technology and is seeking an exceptional FPGA Eng

Connected MedTech is partnering exclusively with a specialist pharmaceutical organisation to appoint a Qualified Person (QP) into a key role within its Quality function.Operating within a GMP-regulated manufacturing environment, the position will support the certification and release of pharmaceutic

Shopify Developer | £275/Day Outside IR35 | 6 Months Rolling | Remote.We’re working with a fast-growing digital commerce group who provide a unique opportunity to join a business operating at the intersection of global e-commerce and digital innovation.This group helps global brands expand intern

Own and maintain the site COMAH Safety Report and engineering compliance framework. Maintain engineering documentation, records, and assurance systems.

At Bostonair, we have our own Part 145 Line Maintenance team which is dedicated to providing exceptional line maintenance support across a large network of airlines. We are seeking an Industrial Engineer to support aerospace maintenance and operational activities within a highly regulated environmen

You will have the opportunity to engage in difference-making charity events, client events and local education initiatives, helping protect the future of our industry, our communities and the environment.

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems.Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced tr

Monitor changes to maintain continuous compliance. Lead corrective/preventative action plans and engage stakeholders.

Senior Quantexa Developer / Lead.We are seeking an experienced Quantexa Developer with strong technical expertise and leadership capabilities.In this role, you will be responsible for designing, developing, and delivering end-to-end Quantexa solutions, while collaborating with cross-functional teams

Location: Remote-first (with occasional travel for team events or customer meetings). Maintaining Ofsted Outstanding standards in a fast-paced, ever-changing digital sector requires massive resilience, accuracy and a relentless focus on detail. Regular company-wide events and team socials.

For one of our clients, we are looking for a Senior Avionics Software & Verification Engineer to support the development, integration, verification, and certification of safety-critical airborne systems within a major aerospace and defence programme.This opportunity is onsite in Lancashire (flexible

Design, develop, test, and maintain software solutions across multiple projects. Contribute to the development of scalable and maintainable system architectures.

Our client is a leading Tier 1 Main Contractor with a strong track record of delivering some of the UK's most complex and technically demanding construction projects. Experience working for a Main Contractor, General Contractor or Principal Contractor environment.

Maintains rigorous audit trails and meets the highest standards of healthcare data protection.

Design, build, and maintain highly scalable offensive security infrastructure capable of operating at internet-wide sca. Experience building scalable, maintainable, and production-grade syst.

You will drive great execution, manage the balance of scope and resources, and eventually build a high-performing engineering team from the ground up.