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Head of Platform & Infrastructure This is a senior leadership role within a growing managed services environment, focused on shaping and scaling critical infrastructure platforms. You’ll play a key part in ensuring performance, resilience, and innovation across a complex technology estate. Role Overview: Location: Edinburgh/Hybrid (1 day per week) Package: £80,000- £100,000pa, Discretionary Bonus & Benefits Industry: Managed Services/Cloud & Infrastructure What You’ll Be Doing: • Define and drive the strategy for core infrastructure services including hosting, connectivity, storage, and data protection, • Oversee platform performance, ensuring high availability, resilience, and scalability across all environments, • Own infrastructure services end-to-end, managing SLAs, service health, and continuous improvement initiatives, • Lead platform engineering teams, setting direction, priorities, and fostering a high-performance culture, • Collaborate with architecture and security teams to align platforms with technical standards and best practice, • Support complex client solutions with technical input and infrastructure expertise, • Work closely with internal stakeholders including service delivery, cyber security, and commercial teams, • Manage key vendor relationships and assess new technologies to enhance platform capability, • Strong background in enterprise infrastructure (hosting, cloud, connectivity and data protection), • Experience working for a Managed Services provider OR IT Consultancy is essential., • Proven leadership experience managing platform or infrastructure engineering teams, • Background as a hands on engineer before moving into senior or management roles., • Deep understanding of data protection, disaster recovery, and storage architecture, • Solid knowledge of networking (WAN, LAN, SD-WAN) and resilient design principles, • Exposure to hybrid infrastructure and cloud integration, • Experience getting involved in the pre-sales process including delivery scope, cost management and capacity planning, • Strong customer and stakeholder management skills, • Ability to own services end-to-end, including SLAs and lifecycle management, • A genuine leadership role with influence over platform strategy and direction, • Opportunity to modernise and evolve a large-scale infrastructure estate, • Collaborative environment with cross-functional exposure, • Scope to shape high-performing engineering teams, • Ongoing investment in technology and innovation We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

• MSP Experience Preferred, • Projects / Escalation Experience, • Office BasedSenior IT Engineer - EdinburghIf you're an experienced IT support professional with a background in Managed Service Providers (MSP) looking to advance your career, a thriving IT managed services provider in Edinburgh is seeking a Senior IT Support Engineer to join their team. This role offers excellent progression opportunities and occasional travel across Scotland, along with comprehensive training, support for Microsoft certifications, and ongoing professional development. You'll tackle diverse IT challenges across industries, gaining exposure to cloud platforms, cybersecurity, and advanced networking. The company fosters a friendly, inclusive culture with open communication, direct collaboration with leadership, and recognition for your contributions. Key Responsibilities:- Provide IT Support: Diagnose and resolve escalated support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS, and Microsoft 365. - Project Delivery: Taking part and ownership of IT projects such as new client onboarding, Office 365 migrations, and network installations.- Microsoft Entra / Azure AD Administration: Manage users, groups, access, and support cloud identity issues. - Intune MDM Experience- Customer Service: Deliver friendly, professional support to end-users via phone, email, and on-site.- On-Site Visits: Travel to client offices around Scotland as needed.- Ticket & Documentation Management: Log issues, track progress, and document resolutions.- System Maintenance: Proactively monitor customer systems and remediate alerts.- Continuous Improvement: Contribute to the knowledge base and help refine processes.Essential Qualifications & Experience: - Technical Skills: Windows, Networking, Office 365 Migrations, Intune MDM, SharePoint, Teams, OneDrive, Defender, Sentinel - MSP Experience: Previous experience in an MSP or IT support provider environment.- Right to Work in the UK: Legal authorisation to work in the UK is required.- Troubleshooting: Excellent IT problem-solving skills.- Communication: Outstanding interpersonal skills and fluent written and spoken English.- Team Player: Proven ability to work collaboratively in a small team.- Task Ownership: Organised, self-motivated, and able to manage workload independently.- Certifications/Training: Relevant IT certifications or equivalent knowledge.

Company Overview – Facilities Services Provider\nEstablished in 1994, this leading UK facilities services provider specialises in Mechanical and Electrical (M&E) maintenance across commercial, retail, and industrial sectors. The business also delivers specialist services in water hygiene and managed services, operating 24/7, 365 days a year.\nWith over 30 years of industry expertise and a workforce of more than 400 employees, the company operates nationwide from its headquarters in Scotland, supported by strategically located offices across the UK. Now part of a larger group, the business continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.\nThe company values diversity and inclusion, actively promoting equality and a workplace free from discrimination.\nEssential Duties & Responsibilities\nTo read and review the specialist subcontractor reports/paperwork/certification applicable to their contract and discuss ongoing issues with specialist contractors ensuring works are complete and any outstanding or remedial works arising are communicated to the client and the Commercial Team for quotation.\nAssist with accurate reporting on compliance, SLAs, KPIs in-line in accordance with the contract terms and conditions.\nEnsuring our client’s Permits system associated with all our works/our contractors works are accurate & up to date.\nAttendance at Weekly/Monthly Client & Contractor Meetings and record and minute all formal meetings between F&M contractor and the client.\nManage, co-ordinate & assist with client seasonal activities/events which require clients involvement with a flexible work pattern required at times.\nManaging the engineers shift rotation programme to ensure the site adequate cover.\nReviewing the engineers’ timesheets to make sure they are correct and complaint.\nEngage with clients internal departments to ensure the expected service levels are being delivered.\nPopulating & providing client with all quotations & subsequently raising any orders once approved by the senior contracts manager.\nSkills & Qualifications Required\nPrevious management experience of engineering teams, service partners & personnel.\nExperience in the FM industry.\nTo be highly flexible in accordance with the challenging demands of a “World-Class” Retail & Leisure destination.\nSalary is circa £36,000 plus benefits\n25 days holiday plus bank holidays

Branch Manager - Construction Hire & Sales - Manchester - £50,000 to £55,000 + Bonus + Car Are you an experienced leader within construction hire, scaffolding or non-mechanical plant? Have you managed both sales growth and branch operations simultaneously? Can you drive P&L performance while building long-term contractor relationships? Do you thrive in a fast-paced, customer-facing environment? Take your career to the next level with a leading UK provider of construction hire, access and safety solutions, operating from a well-established Manchester branch serving regional contractors and infrastructure clients. What you NEED • Proven experience within construction hire, scaffolding, access, groundworks or safety systems, • Previous Branch Manager, Depot Manager, Senior Sales Manager or similar leadership role, • Demonstrable P&L responsibility, • Strong commercial awareness and sales-driven mindset, • Experience managing internal sales, yard and delivery teams, • Ability to grow revenue and improve branch performance, • £50,000 to £55,000 basic salary, • Performance-related bonus structure, • Car or car allowance, • Autonomy to run and grow a key regional branch, • Clear progression path within a national group, • Experience with scaffolding systems, temporary fencing, edge protection, or groundworks equipment, • Strong regional contractor network across Greater Manchester and the North West, • Experience leading change or driving branch turnaround This organisation operates a nationwide branch network delivering construction hire, access systems, edge protection, temporary works and groundworks solutions. Supporting contractors, civil engineering firms and infrastructure projects, the business combines operational strength with commercial agility, delivering high service levels and technical expertise across the UK. The Manchester branch plays a key role in regional performance and is positioned for continued growth under new senior leadership. Role & Responsibilities • Full P&L responsibility for the Manchester branch, • Drive revenue growth through proactive sales leadership, • Lead and develop internal sales, yard and delivery teams, • Build and maintain strong contractor and site relationships, • Ensure high standards of customer service and on-time delivery, • Oversee stock control, asset utilisation and operational efficiency, • Implement strategic initiatives set at regional level, • Report on branch performance, pipeline and forecasts The current Branch Manager has been promoted into a senior regional leadership position, creating an opportunity for an experienced hire professional to step into a well-performing branch with significant headroom for growth. INDWIN Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https:// Many Thanks JBRP1_UKTJ

Job Title: Audit Manager Location: Manchester Salary: Competitive Company Overview: Our client is a leading UK Top 60 accountancy firm with a differentiated advisory-led proposition, headquartered in Manchester. They have been a trusted name in professional services for over 40 years. Their commitment to excellence and customer satisfaction has positioned them as a premier provider in the market. They will never offer a one size fits all approach. They know, in today's economic environment, businesses require bespoke support and provide end-to-end services from start-up to exit strategies. Their mantra is “Good advisers help your business. Great ones transform it”. This is the foundation upon which they have built their business. The Audit Manager Role Reporting to the Audit Senior Manager and Responsible Individual (RI), the Audit Manager is responsible for the effective leadership, delivery, and management of a portfolio of audit clients. The role requires not only strong technical competence, but also leadership maturity, professional judgement, collaboration, and the ability to provide stability and clarity to teams and clients during periods of change or pressure. The Audit Manager is expected to operate with a high degree of independence, professionalism, and accountability, acting as a role model for the firm's values, behaviours, and leadership standards. Key Responsibilities Portfolio and Technical Delivery • Manage a portfolio of audit clients with fees of at least £400K per annum, ensuring all assignments are delivered on time, within budget, and to the required technical and quality standards., • Ensure audit files are prepared in accordance with International Standards on Auditing (ISAs) and are of an appropriate standard for Senior Manager and RI review., • Take full responsibility for the operational management of audit engagements, including planning, execution, review, and completion., • Act as the primary point of contact for audit clients within the office, building and maintaining strong professional relationships., • Manage client stakeholders effectively, ensuring clients are kept informed of progress, issues, and deliverables throughout the audit process., • Act as a visible and reliable leader within the audit team, providing stability, clarity, and professionalism at all times., • Maintain appropriate professional conduct and judgement, particularly during periods of challenge, feedback, or organisational change., • Respond constructively to feedback, demonstrating resilience, self-awareness, and a commitment to continuous improvement., • Support and align with firm leadership decisions, raising concerns through appropriate channels., • Lead audit teams in a collaborative manner, ensuring colleagues at all levels are appropriately involved, informed, and empowered., • Delegate work effectively, providing clarity of responsibility and ownership, and avoiding unnecessary centralisation of control., • Work constructively with peers at manager level, sharing responsibility and supporting collective team performance., • Develop, retain, and motivate junior members of staff, acting as a role model for expected behaviours and standards., • Maintain a consistent and reliable presence to support team delivery, client service, and staff development., • Ensure that any team absence is planned, communicated appropriately, and managed in a way that does not compromise team or client outcomes., • Proactively update the Audit Senior Manager and RI on the status of the audit portfolio, emerging risks, and key issues., • Exercise sound judgement regarding escalation, ensuring issues are raised promptly and through agreed channels., • Ensure appropriate onboarding and offboarding of clients within the portfolio, in line with ISQM 1, AML, and firm policies., • Review work completed by junior team members and resolve issues prior to Senior Manager or RI review., • Support the Senior Manager and partners in business development activities, including tender preparation and client pitches., • Attend interviews as required to assist in the recruitment and attraction of talent to the audit department. This role is primarily office-based due to its leadership and people management responsibilities. The successful candidate is expected to be present in the office for the majority of the working week (typically 3–4 days), subject to business needs. The Successful Applicant Essential Criteria • ACA / ACCA qualified (or equivalent) with a minimum of 2 years post-qualification experience and at least 7 years' experience in audit., • Proven experience of working in a professional practice environment at Audit Manager level., • Demonstrable experience of managing an audit portfolio and maintaining strong client relationships., • Demonstrates leadership maturity, professionalism, and emotional resilience., • Able to operate independently with minimal intervention from senior leadership., • Works collaboratively with peers and supports collective team success., • Responds constructively to feedback and adapts behaviour accordingly., • Maintains professional judgement and conduct under pressure., • Strong organisation, planning, and time management skills., • Clear and effective communication skills at all levels., • Proactive approach to problem-solving and decision-making. Progression and remuneration are dependent not only on technical competence and client delivery, but also on the demonstration of leadership behaviours, professional judgement, collaboration, and the ability to operate effectively and independently at this level. JBRP1_UKTJ

Asbestos Surveyor Permanent Accrington, Lancashire £39,000 We are currently working on behalf of a social housing provider to recruit to a permanent Asbestos Surveyor. The purpose of the role will be to lead and support the delivery of their asbestos compliance service across domestic and non-domestic properties Duties of the Asbestos Surveyor: • Liaising with colleagues, contractors and surveyors, ensuring that asbestos-related risks are managed effectively, in line with the Control of Asbestos Regulations 2012, • Conducting asbestos surveys, • Preparing reports, • Supporting refurbishment projects, • Reviewing RAMS, • BOHS P402 (or equivalent), • Minimum 2 years asbestos surveying experience JBRP1_UKTJ

Role Purpose Responsible for the safe execution of a portfolio of concurrent projects for various Rolls -Royce sites. As part of the role the Project Manager must ensure that the projects are delivered to meet Integral & Rolls Royces standards regarding health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 Rolls Royce standards. Project Managers must be qualified in a related trade, civils/groundworks/building structuresetc. Duties & Responsibilities • Responsible for the Pre-Construction phasesof projects with potential values between £50k to £15m, across various Rolls Royce site in Barnoldswick., • Provide Health and safety leadership to your site delivery teams and promote behavioural safety improvements., • Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects., • Manage the pre-construction phase ofprojects in accordance with the requirements of the NEC3 Framework Contract, • Support project opportunities where identified, to realise, maintain and improve the commercial project performance., • Play an active lead in the production and risk management of quotations and estimates., • Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level., • To ensure our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards., • Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced., • Liaise with the Rolls Royce Project Managers and their appointed consultant Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan., • To ensure a high level of service is delivered and develop relationships with key stakeholders., • Ensure projects are delivered to the agreed contract programme., • To ensure works are carried out to high standard complying with relevant British Standards, codes of practice and Rolls Royce Standards., • Provide knowledge and support if required to ensure the quality and performance of the works., • Clear and confident written and verbal communication skills, • Knowledge and skills to effectively problem solve., • Experience in the use of the NEC3 Contract, • High level of self-motivation, organisational ability and drive to meet deadlines., • Experience in the preparation of quotations and estimates., • SMSTS, • City & Guilds /NVQ construction related qualifications., • CSCS Card, • First Aid, • Sound level of administration and organisational skills, • Practical experience within the building/construction/building services industries, • Experience of the management of Health and Safety across multiple sites, • Experience of working in occupied buildings/campuses, • Sound knowledge of computer software packages within Microsoft Office, • Experience in the use of Fieldview or similar tablet-based quality assurance software., • Ability to develop a good understanding of the customers business requirements., • Initiative, • Proactive approach to all tasks undertaken., • High standard of workmanship, • Conscientious, • Team player, • Reliability, • Commitment to providing a high-quality of service and willing to work flexibly. Project Services is a wholly owned subsidiary of JLL, global real estate services firm that provides comprehensive, integrated property related expertise, including management, transaction and advisory services, to investors and occupiers locally, regionally and globally. Project Services delivers design & build solutions using a network of partner trade package subcontractors and suppliers. Through strong growth and outstanding regional client service, the Project Services business has become JLL UK & I leaders of design & build services provider. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. JBRP1_UKTJ

ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Some people scroll past a clunky, manual process...you stare at it and think, this could run itself! That is who we are looking for. Apogee built its name in Managed Print. Now we are pushing hard into Managed IT and intelligent automation. We do not need a pure technologist sitting in a corner building features. We need someone commercially sharp. Curious. Slightly restless. Someone who understands platforms such as DocuWare, Acora, Ricoh and Tungsten - and can spot where a smart workflow or automation tool could genuinely change how a client operates. This is about instinct as much as expertise. The role You will own our Process Automation portfolio. You will sit between vendors with ambitious roadmaps and a sales team that knows how to win - and make the two click! If you find a new application, you will pressure-test it properly: • Is this solving a real problem or just looking clever?, • Will clients pay for it? What you will actually be doing • Vendor matchmaking - You will build proper relationships, not transactional ones. You will challenge vendors. You will ask what is coming next. You will know before others do., • Shaping the case - You will take opportunities to the Technical Steering Group with clarity. ROI mapped. Delivery model defined. Risks understood. If it is approved, you will know exactly why., • Owning the launch - No dusty product launches. You will work with Sales Enablement and Directors to make sure teams understand the story, the value, and the angle. You will sit with Pre-Sales to shape real solutions. You will stay close until revenue proves the model works., • Sector focus - You will adapt solutions for Commercial, Strategic and Public Sector clients - including alignment with NHS transformation priorities where relevant. One size does not fit all., • Experience launching and commercialising digital, automation or IT-enabled services within Managed Services, SaaS, workflow or document environments., • Strong commercial judgement - you can build a clear business case, challenge assumptions, and balance opportunity with risk., • Technical fluency - you understand how automation solutions integrate into wider IT estates (APIs, cloud, security, delivery models) without needing to build them yourself., • Confidence working cross-functionally - Sales, Pre-Sales, Operations, Finance and senior stakeholders., • Ability to translate complex technology into simple, compelling propositions that sales teams can confidently take to market., • Flexible working options, • 33 days holiday including bank holidays, • Holiday purchase scheme, • Enhanced family friendly benefits (maternity, adoption, paternity and IVF), • 2 paid days off per year for voluntary work to support our local communities, • Staff Reward Scheme, • Pension scheme, • Life assurance 4 x salary, • Sponsorship for professional development and memberships, • Employee Assistance Programme, including access to a virtual GP and financial wellbeing support, • Mental health first aider support programme, • Cycle2work scheme, • Discounted Gym Membership, • Eye care voucher scheme, • Free flu vaccinations, • Employee social events and recognition activities throughout the year, • HP Employee discount programmes Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form is quick and easy no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. JBRP1_UKTJ

Position: Service Delivery Lead. Location: Wolstenholme Funeral Directors, Accrington Job Type: Full-time, 38.33 Hours per week. Salary: £30,900 per annum We're looking for a dedicated and compassionate individual to join our team at Wolstenholme Funeral Directors as a Service Delivery Lead. You will oversee the end-to-end care journey of the deceased, ensuring every step is carried out with dignity, precision, and respect. As a key member of our operational team, you will support colleagues, coordinate logistics, and ensure excellence in every aspect of our service. Why This Role Matters At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way. The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism. You'll manage a team dedicated to this sensitive and essential work, ensuring seamless operations. Key Responsibilities: • Coordinate the safe and respectful transfer of the deceased into our care from their place of death., • Oversee their care within the care centre, including preparation, dressing, or embalming based on family requests., • Facilitate movement to the chapel of rest for viewing when requested by bereaved families., • Lead the team in ceremonial duties on the day of the funeral, including the careful and dignified handling of the deceased during their final journey., • Manage the care centre efficiently, optimising team organisation and scheduling to reduce costs., • Inspire, mentor, and manage your team to maintain the highest service standards and continuously improve., • Ensure vehicles and resources are managed effectively for seamless operations., • The ability to provide care and sensitivity to families while upholding the dignity of the deceased., • Experience in resource planning, fleet management, or similar operational roles is an advantage., • Strong multitasking skills and the ability to manage priorities effectively., • Holds a Full UK Driving Licence (Essential), • Willing to work flexibly, including weekends and on-call duties as required What We Offer, • A meaningful role supporting families when they need it most, • Full training provided., • Uniform and all necessary equipment provided, • 30 - 33 days annual leave, inclusive of bank holidays, • Our Crematoria and Memorials Group, managing 45 crematoria nationwide, • Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead JBRP1_UKTJ

A leading managed service provider in the United Kingdom is seeking an experienced Oracle Cloud Technical Consultant to design, build, and support Oracle HCM Cloud technical components.

Atrium (EMEA) are supporting a large managed service provider looking for an experienced Oracle Cloud Technical Consultant with strong hands on expertise in Fast Formulas across Time & Labour, Absence, and Payroll. Proven experience as an Oracle Cloud HCM Technical Consultant. You will design, build

If you're an experienced IT support professional with a background in Managed Service Providers (MSP) looking to advance your career, a thriving IT managed services provider in Edinburgh is seeking a Senior IT Support Engineer to join their team.This role offers excellent progression opportunities a

Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background!. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs o

Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers. Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT

This is a full-time, permanent remote position with a focus on user satisfaction. A UK-based Managed Service Provider is seeking a remote Technical Support Specialist to assist clients in São Paulo. The role requires professional Spanish and advanced English proficiency, alongside 2 years of techni

Responsibilities include supporting various clients and solving real-world IT challenges. A dynamic Managed Service Provider in Edinburgh is seeking an enthusiastic IT Support Analyst to join their team. Ideal candidates will have a customer-focused mindset and a desire to learn and grow within the

Senior IT Engineer - Edinburgh If you're an experienced IT support professional with a background in Managed Service Providers (MSP) looking to advance your career, a thriving IT managed services provider in Edinburgh is seeking a Senior IT Support Engineer to join their team. This role offers excellent progression opportunities and occasional travel across Scotland, along with comprehensive training, support for Microsoft certifications, and ongoing professional development. You'll tackle diverse IT challenges across industries, gaining exposure to cloud platforms, cybersecurity, and advanced networking. The company fosters a friendly, inclusive culture with open communication, direct collaboration with leadership, and recognition for your contributions. Key Responsibilities: • Provide IT Support: Diagnose and resolve escalated support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS, and Microsoft 365. - Project Delivery: Taking part and ownership of IT projects such as new client onboarding, Office 365 migrations, and network installations. - Microsoft Entra / Azure AD Administration: Manage users, groups, access, and support cloud identity issues. - Intune MDM Experience - Customer Service: Deliver friendly, professional support to end-users via phone, email, and on-site. - On-Site Visits: Travel to client offices around Scotland as needed. - Ticket & Documentation Management: Log issues, track progress, and document resolutions. - System Maintenance: Proactively monitor customer systems and remediate alerts. - Continuous Improvement: Contribute to the knowledge base and help refine processes. Essential Qualifications & Experience: • Technical Skills: Windows, Networking, Office 365 Migrations, Intune MDM, SharePoint, Teams, OneDrive, Defender, Sentinel - MSP Experience: Previous experience in an MSP or IT support provider environment. - Right to Work in the UK: Legal authorisation to work in the UK is required. - Troubleshooting: Excellent IT problem-solving skills. - Communication: Outstanding interpersonal skills and fluent written and spoken English. - Team Player: Proven ability to work collaboratively in a small team. - Task Ownership: Organised, self-motivated, and able to manage workload independently. - Certifications/Training: Relevant IT certifications or equivalent knowledge

IT Support Analyst – Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in Edinburgh. As they continue to expand their client base across Scotland, they’re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team of Engineers. About the Role This is a fantastic opportunity to gain hands-on experience in a collaborative environment where no two days are the same. You’ll be supporting a diverse range of clients, solving real-world IT challenges, and learning from seasoned professionals who are passionate about what they do. Who We’re Looking For We’re keen to speak with individuals who bring a positive, can-do attitude and a genuine desire to grow within the IT industry. If you’ve recently completed an apprenticeship and are ready to take the next step in your career, this could be the perfect fit. You don’t need to know everything—we value curiosity, initiative, and a willingness to learn above all else. What You’ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently You will also need to have a full Driving License for this role! Tech You’ll Work With Experience with the following technologies is a plus (but not essential): Microsoft 365 (Office apps, Teams, SharePoint, OneDrive) Entra ID (formerly Azure AD) Windows OS & Mac OS Basic networking principles If you are interested in this role and would like more information please give me a call on (phone number removed) or email at (url removed)