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  • Support Worker
    Support Worker
    5 days ago
    £14.5–£15 hourly
    Full-time
    London

    Job Purpose To provide safe, person-centred and consistent support to individuals with complex needs who may present with behaviours that challenge, physical aggression, impulsivity, destructive behaviour, absconding risks and significant difficulties with emotional regulation. The Support Worker will work as part of an enhanced staffing model, which may include 3:1, 4:1 or 5:1 support, and must be confident working within a structured multidisciplinary care environment where effective communication, teamwork, situational awareness and adherence to individual care plans are essential. The role requires staff who can remain calm and professional during periods of significant behavioural escalation and who understand that prevention, positive behaviour support and de-escalation must always be prioritised before restrictive intervention. Key Responsibilities • Deliver high-quality, person-centred support in accordance with the individual's care plan, risk assessments, Positive Behaviour Support (PBS) plan, DoLS authorisation and other agreed protocols., • Work effectively within 3:1, 4:1 and 5:1 staffing arrangements and understand individual staff roles during periods of increased risk., • Recognise individual triggers, early warning signs and changes in behaviour and respond proactively., • Use appropriate verbal and non-verbal de-escalation techniques to reduce distress and prevent escalation., • Maintain calm, neutral and non-confrontational communication during challenging situations., • Use distraction, redirection, environmental changes, sensory strategies and appropriate reduction of demands where identified within the individual's care plan., • Maintain appropriate positioning, personal space and situational awareness when supporting individuals presenting with physical aggression., • Safely manage behaviours including hitting, kicking, biting, scratching, headbutting, grabbing, hair pulling, throwing objects and damage to property., • Follow approved breakaway, self-protection and physical intervention procedures where required., • Only participate in restraint or restrictive intervention where this is lawful, necessary, proportionate, authorised within the individual's care arrangements and within the worker's current training and competency., • Understand the principle of least restrictive practice and use physical intervention only as a last resort., • Support individuals subject to DoLS and other restrictions while maintaining their dignity, rights and independence., • Support individuals with complex communication needs using simple language, visual aids, structured choices and other agreed communication strategies., • Provide support with personal care, daily living activities, meals, medication, community access and meaningful activities as required., • Maintain professional boundaries while developing positive and trusting relationships., • Accurately record care delivery, behavioural observations, incidents, restrictive interventions and other significant events., • Immediately escalate safeguarding concerns, injuries, incidents, medication concerns and changes in presentation., • Participate in incident reviews, debriefs, supervision, competency assessments and mandatory training., • Work collaboratively with colleagues, senior staff, clinical professionals, family members and other professionals. Essential Experience Candidates must have: Previous experience supporting individuals with complex needs and behaviours that challenge. • Previous experience working on enhanced staffing packages such as 3:1, 4:1 or 5:1, or demonstrably comparable high-acuity services., • Practical experience of managing behavioural escalation and physical aggression., • Strong practical experience using de-escalation techniques., • Experience of working within detailed care plans, risk assessments and behavioural support plans., • Experience maintaining safety while working as part of a coordinated staff team., • An understanding of safeguarding, duty of care, least restrictive practice and professional boundaries. Physical Intervention Training DMI (Dynamis) training is highly desirable. Candidates with current or recent PMVA training or another recognised physical intervention/restraint programme may also be considered, subject to review of the training undertaken and successful completion of any required organisation-specific training and competency assessment before participating in physical interventions. Previous practical experience of appropriately managing restraint or restrictive intervention within a high-risk care environment is strongly preferred. Desirable Experience • Positive Behaviour Support (PBS)., • Learning disabilities and/or autism., • Acquired brain injury., • Mental health support., • DoLS/restrictive care arrangements., • Absconding and community-access risks., • Supporting individuals with limited or complex communication., • Alcohol/substance-related behavioural risks., • Incident reporting and post-incident debriefing Personal Attributes The successful candidate must be calm under pressure, emotionally resilient, observant and able to respond quickly without becoming confrontational. They must be able to follow detailed instructions, work consistently with colleagues and recognise that changing approach or acting independently from an agreed behavioural strategy can increase risk. Excellent communication, teamwork, professional boundaries and the ability to maintain dignity and respect during highly challenging situations are essential.

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  • Care / Support Worker
    Care / Support Worker
    28 days ago
    £12.71–£13 hourly
    Full-time
    Dagenham

    Job Purpose The Care Assistant is responsible for providing high-quality, person-centred care and support to individuals who require assistance with daily living, personal care, health and wellbeing. The post holder will promote dignity, privacy, independence, choice and respect at all times and will work in accordance with individual care plans, company policies, safeguarding procedures and applicable legislation. Key Responsibilities · Provide person-centred care in accordance with individual care and support plans. · Assist service users with personal care, including washing, dressing, toileting and continence support where required. · Support individuals with mobility, transfers and positioning in accordance with assessed needs and moving-and-handling procedures. · Assist with meals, drinks and appropriate nutritional support. · Support individuals with medication in accordance with training, care plans and company medication procedures. · Provide emotional and social support and encourage meaningful activities. · Promote independence and enable individuals to make choices about their daily lives. · Observe and report changes in physical, emotional or mental wellbeing. · Maintain accurate and timely care records and daily notes. · Communicate effectively with senior staff, colleagues, families and relevant professionals. · Follow safeguarding procedures and report concerns immediately. · Maintain confidentiality and protect personal information. · Follow infection prevention and control procedures. · Comply with health and safety, fire safety and emergency procedures. · Attend required training, supervision and staff meetings. · Work collaboratively as part of the wider care team. · Treat every individual with dignity, respect, equality and compassion. Person Specification Essential · Genuine commitment to providing high-quality care. · Good communication and interpersonal skills. · Ability to work respectfully with vulnerable adults. · Ability to follow care plans, policies and instructions. · Ability to maintain accurate records. · Ability to work independently and as part of a team. · Willingness to complete mandatory and role-specific training. Desirable · Previous experience in adult social care. · Care Certificate or relevant health and social care qualification. · Experience of working with individuals with complex care or support needs. Safeguarding The Care Assistant has a responsibility to safeguard adults from abuse, neglect, exploitation and avoidable harm. Any safeguarding concern must be reported promptly in accordance with Move Ahead Care Ltd procedures. Health and Safety The post holder must comply with all health and safety requirements, including infection control, moving and handling, fire safety, accident reporting and risk management procedures. Professional Standards The post holder is expected to maintain professional boundaries, confidentiality, respectful conduct and a commitment to continuous improvement. Performance Expectations The Care Assistant is expected to consistently provide safe, compassionate and person-centred care while maintaining accurate documentation and escalating concerns appropriately.

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