Director of Property Services
7 days ago
Farringdon
Director of Property Services\n\nLocation: National role with an office base in either London or Nottingham \n\nSalary: Competitive + Benefits \n\nContract Type: Permanent \n\nLeading high-performing, resident-focused property services at scale\n\nMetropolitan Thames Valley Housing (MTVH) is one of the UK's largest housing associations, owning and managing around 58,000 homes across London, the South East, East Midlands and East of England. Our purpose is clear: everyone should have a home and the chance to live well, guided by our values Dare, Care, Collaborate and Own, and our strategy Serving People Better Every Day.\n\nWe are seeking an experienced, values-led Director of Property Services to join our Property Senior Leadership Team, playing a critical role in the delivery of safe, compliant and resident-focused services across our national portfolio.\n\nThe role\n\nReporting to the Executive Director of Property, the Director of Property Services provides strategic and operational leadership for Property Services across MTVH. The role is accountable for the development, delivery and continuous improvement of regional service plans, programmes and performance, ensuring services are high-performing, resident-focused and deliver value for money.\n\nThis is a senior leadership role with significant influence across the organisation. You will provide visible leadership to large, multi-disciplinary and geographically dispersed regional teams, working closely with colleagues across Repairs & Service Delivery (Metworks), Asset Management, Compliance and Technical Services, Customer Services and external partners to deliver joined-up outcomes.\n\nA key focus of the role is regulatory readiness, including leadership of MTVH's approach to damp and mould, warm and dry homes, and service quality assurance, alongside effective management of latent defects and compliance obligations.\n\nKey responsibilities\n\nProvide strategic and operational leadership across Property Services, ensuring consistent, high-quality delivery across regions\t\nLead regional teams covering technical advisory, surveying, project management and voids contract delivery\t\nDrive strong operational performance, customer satisfaction and continuous improvement aligned to MTVH's corporate strategy\t\nEnsure compliance with all relevant legal, regulatory and policy requirements, including health and safety and building-related regulation\t\nLead MTVH's approach to damp, mould and warm, dry homes in partnership with Repairs & Service Delivery and supply chain partners\t\nOversee identification, investigation and resolution of latent defects, managing relationships with developers, contractors and warranty providers\t\nEnsure robust governance, risk management, data integrity and performance reporting, including assurance to SLT and Board\t\nEmbed a positive, inclusive and performance-focused culture, developing talent and building sustainable leadership capabilityAbout you\n\nYou will be a credible senior leader with:\n\nSubstantial senior leadership experience in property services, repairs and maintenance within social housing or a comparable regulated environment\t\nA proven track record of driving service improvement, transformation and improved customer outcomes\t\nStrong commercial, contract and health and safety capability across building services and repairs delivery\t\nConfident working with experienced senior leaders, able to influence, challenge and hold others to account while maintaining strong, collaborative relationships.\t\nExperience leading large, geographically dispersed, multi-disciplinary teams\t\nStrategic leadership skills, with the ability to align teams to organisational priorities and deliver change at pace\t\nDegree-level education or equivalent professional qualifications (e.g. RICS, MCIOB, CIH) or demonstrable equivalent experienceThis is a pivotal leadership opportunity in an organisation with genuine scale, ambition and social purpose. You will help shape how property services are delivered now and into the future, directly impacting residents' homes, safety and experience, while supporting MTVH's wider transformation journey to 2030.\n\nHow to apply\n\nPlease submit your CV and supporting statement outlining how you meet the requirements of the role.\n\nThis senior role will require travel.\n\nMetropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.\n\nWe also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.\n\nWe deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.\n\nA member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.\n\nIn October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.\n\nPhone: \nEmail