Infrastructure Engineer (CTI) - Stratford Regional Centre - Westfield Avenue
2 days ago
Stratford
Infrastructure Engineer (CTI) - Stratford Regional Centre - Westfield Avenue About the job \n Job summary \n \nDiscover what it‘s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.\n \nHMRC‘s Fraud Investigation Service (FIS) is responsible for the department‘s civil and criminal investigations.\n \nCovert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.\n \nThis role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty‘s Government‘s fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations. \n \nCODE Technology Infrastructure (CTI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS‘s legacy technologies and to deliver innovative new solutions, designed around our customers‘ needs. CTI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.\n \nAs FIS grows, so does the need for Infrastructure support. The Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.\n \nIf you flourish dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.\n \nFor more information about our Directorates, Lines of Business and some of our roles, please click here to visit the FIS Careers pages.\n Job description \n \nAs a Higher IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You‘ll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications.\n \nYou will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You‘ll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology.\n Flexibility Payment \n \nThis post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).\n \nIn applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. \n \nFP levels are reviewed annually - on a business need and personal basis - and may be subject to change.\n \nDetails of the Flexibility Payment can be found in the attached document.\n Role Allocation \n \nPlease note that there are 3 posts available in Stratford and 2 in Manchester.\n Person specification \n \nWe are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.\n \nThis is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).\n \nThe successful candidate will be undertaking the following (but not limited to):\n Technical \n \n\n • Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA‘s.\n, • Supporting datacentre management activities including capacity and availability management.\n, • Installing, managing, and maintaining end user devices in a Windows environment.\n, • Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary.\n, • Assisting in the provision of outstanding services and consistent levels of capability.\n, • Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement.\n, • Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area.\n\n Communication \n \nWe are looking for an excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects.\n Additional Responsibilities \n \nThis may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits.\n Travel and On Call \n \nRegular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. \n Essential Criteria \n \n\n • Demonstrable knowledge or experience with network technologies including knowing how to build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions.\n, • Knowledge or exposure to virtualisation technologies such as VMWare, vSphere or Horizon.\n, • Demonstrable knowledge or experience of Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc).\n, • Experience with supporting the planning, installation, maintenance and improvement of hardware services within a data centre.\n, • Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities.\n, • You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services.\n, • Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing).\n\n Desirable Criteria \n \n\n • Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment.\n, • Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc.\n, • Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls.\n, • ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards.\n, • Exposure to, or experience working with DevOps processes and practices.\n, • Experience working with Gitlab or other CI/CD tools.\n, • Experience working with programming/IaC languages (eg. Powershell, Python, Terraform).\n, • Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems.\n, • Full UK Driving Licence.\n\n Further Location Information \n \nPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)‘ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.\n Additional Security Information \n \nIn addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This post is open to ‘UK Nationals Only‘.\n \nCODE have a support network that can offer assistance to colleagues throughout the DV process. CODE understands the experience of obtaining DV clearance affects individuals differently with the process being in depth and intrusive. The network consists of CODE DV cleared volunteers who will be able to guide you through the process and systems and look to alleviate any concerns.\n Benefits \n \nAlongside your salary of 37,682, HM Revenue and Customs contributes 10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).\n \nHMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.\n \nWe offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.\n \n\n • Pension - We make contributions to our colleagues‘ Alpha pension equal to at least 28.97% of their salary.\n, • Family friendly policies.\n, • Personal support.\n, • Coaching and development.\n\n \nTo find out more about HMRC benefits and find out what it‘s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service\n Things you need to know \n Artificial intelligence \n \nArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.\n Selection process details \n How to Apply \n \nAs part of the application process, you will be asked to provide the following:\n \n\n • A name-blind CV including your job history, previous skills and experiences.\n, • A 1000-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in the advert.\n\n \nPlease evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.\n \nFurther details around what this will entail are listed on the application form.\n Sift \n \nIn the event of a large number of applications being received, an initial sift may be held on your CV. \n \nAt full sift your Personal Statement and your CV will be assessed, with the successful candidates being invited to interview.\n \nWe may also raise the score required at any stage of the process if we receive a high number of applications.\n Interview \n \nDuring the interview, you will be asked Experience-based questions relevant to the Essential Criteria.\n \nYou will also be asked to undertake a scenario-based practical test relevant to the role which will assess your skills and knowledge relevant to the job specification.\n \nFull details of the Test topic and timescale will be provided prior to interview.\n \nYou will also be asked strength-based questions to explore what you enjoy and your motivations relevant to the job role.\n \nThis is an example of a strengths-based question:\n \n‘It is often said that the customer‘s needs should come first. To what extent do you agree or disagree with this statement?‘\n \nThere is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.\n \nInterviews will take place face-to-face on our Stratford or Manchester Regional Centre.\n \nSift and interview dates to be confirmed.\n Eligibility \n \nPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - ‘Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)‘. \n \nTo check that you are eligible to apply for this role, please review the eligibility information before submitting your application.\n Sponsorship \n \nWe have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not