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  • Front of House Supervisor
    Front of House Supervisor
    hace 1 día
    Jornada completa
    London

    Front of House Supervisor – Locke Millenium Bridge We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Oversee daily front of house operations, including reception and guest services Lead, train, and motivate front office team members Ensure a consistently high level of guest service and satisfaction Handle guest feedback, complaints, and service recovery professionally Manage staff scheduling, performance, and training Ensure compliance with hotel policies, procedures, and brand standards Coordinate closely with housekeeping, F&B, and other departments Prepare reports, forecasts, and operational updates for management THE FIRE YOU CARRY Strong leadership and people-management skills Excellent customer service and guest relations abilities Clear and professional communication skills Strong organizational and time-management skills Problem-solving and decision-making abilities Ability to remain calm under pressure Attention to detail and operational awareness Knowledge of hotel front office procedures Proficiency in property management systems (PMS) preferred YOUR PROVEN TRACK Proven experience as a Front of House Supervisor or in a senior front office role Previous experience working in a hotel environment is essential Experience managing front desk, concierge, or guest services teams Experience handling guest complaints and service recovery Experience preparing schedules, reports, and operational forecasts Ability to work flexible hours, including weekends and public holidays Relevant hospitality qualification or equivalent experience preferred OUR TREASURE CHEST 28 days Holidays inc Bank Holidays (Including the option to buy more if you want them), Wellbeing benefits Free nights in our properties Awesome recognition schemes Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Supervisor
    Supervisor
    hace 3 días
    £31000–£33000 anual
    Jornada completa
    London

    Job Summary We seek a dedicated and experienced Supervisor to oversee operations in our dynamic restaurant environment. The ideal candidate will possess strong leadership skills and a passion for culinary excellence, ensuring that our team delivers exceptional service and maintains high food safety standards. As Supervisor, you will be crucial in supervising staff, managing daily operations, and fostering a positive work atmosphere. Skills and Qualifications • Leadership and Management: Proven ability to lead, manage, and develop a team. • Customer Focus: Passion for delivering exceptional guest experiences. • Communication: Strong written and verbal communication skills. • Problem-Solving: Ability to quickly identify and address issues that arise in a fast-paced environment. • Industry Knowledge: Understanding of industry trends, regulations, and best practices. • Creativity: Ability to suggest new ideas and processes to improve operations. Key Responsibilities • Operational Oversight: Assist in managing the day-to-day operations of the establishment, ensuring all aspects from food and beverage service to housekeeping and front desk run smoothly. • Staff Management: Recruit, train, schedule, and evaluate staff, providing guidance and support to ensure high standards of service and a positive team environment. • Customer Service: Serve as a direct point of contact for guests, handling inquiries, resolving issues, and ensuring a high standard of guest experience. • Quality Control: Monitor and uphold hygiene, health, and safety standards, as well as quality standards for food production and presentation. • Event Coordination: Support the planning and execution of special functions and events, ensuring they are organized effectively. • Leadership: Lead by example, motivating the team in order to achieve the goals proposed by the Company. Job Types: Full-time, Permanent ** Salary - 31k - 33k including Tronc Expected hours: Between 40-45h / week Benefits: • Company pension, • Discounted or free food, • Employee discount Schedule: Day shift / Night shift Saturday availability Sunday Closed Ability to commute/relocate: Old Street EC1V 9HL: reliably commute or plan to relocate before starting work (preferred) Work Location: In person Expected start date: April 2026

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  • Cleaner
    Cleaner
    hace 3 días
    £27000 anual
    Jornada completa
    London

    RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Night Cleaner to join our Housekeeping team at 5 Hertford Street. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. Why work with us as a Night Cleaner? • Salary of £27,000 per annum + discretionary service charge, • 33 days holiday per year (including bank holidays), • Discounted gym membership with GymFlex., • Monthly well-being days with our in house Masseuse, Reflexologist, and Chiropodist., • Private medical + dental insurance with BUPA., • Employee Assistance Programme, • Online retail discounts, • Workplace nursery scheme., • Cycle to Work Scheme., • Eyecare & glasses vouchers., • Recommend a friend bonus of £1,000., • Freshly prepared meals whilst on duty., • And more! Working Hours: • 5 day working week between Monday - Sunday, • 42.5 hours a week on a rota basis, • Bank Holidays and the Christmas period off – our venues are closed. What you will do: • Cleaning all areas of the club front of house and ensuring that these areas are always kept immaculate., • Providing porter assistance to the housekeeping team, including the moving of materials and equipment throughout the club., • Initiative and the ability to work without supervision, but as part of a team What are we looking for? • Previous experience in a similar position in a 5* hotel or luxury establishment, • Significant experience as a Porter or Housekeeper, • Professional and discreet interaction with members and guests is essential Bring your skills to the next level and provide unforgettable experiences to our members – apply today and become part of the team at 5 Hertford Street.

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