Night Concierge
8 days ago
London
Night Concierge - High-End Residential \n Location: Central London Salary: £28,000 - £30,000 \n Hours: Wednesday-Friday + every other Saturday Shift: 7pm - 7am Employment: Full-time/Permanent \n The Opportunity \n An excellent opportunity has arisen for a Night Concierge to join a small, prestigious residential building in London, comprising of 30 flats. \n This is a fantastic role for someone who takes pride in delivering a professional, discreet and first-class service to residents and guests. Working as part of a small team, you will be responsible for the smooth running of the front of house throughout the night. \n Key Responsibilities \n\n • Providing a warm, professional and discreet welcome to residents and guests\n, • Managing the reception and front-of-house area throughout the night\n, • Monitoring access to the building and ensuring appropriate security procedures are followed\n, • Handling resident requests and enquiries in a calm and professional manner\n, • Managing deliveries, post and couriers\n, • Monitoring CCTV and building systems\n, • Conducting regular checks of communal areas and reporting any issues\n, • Responding appropriately to maintenance issues, incidents and emergencies\n, • Liaising with contractors, emergency services and relevant stakeholders when required\n, • Maintaining accurate handover notes and communicating important information to the day team\n, • Ensuring the building remains secure, well-presented and running smoothly overnight\n, • Providing consistently high levels of customer service to residents\n\n About You \n We're looking for someone who is professional, reliable and genuinely enjoys working in a customer-facing environment. \n You will ideally have: \n\n • Previous experience in a residential concierge or front of house role\n, • Excellent communication and interpersonal skills\n, • A polished and professional presentation\n, • A calm and composed approach, particularly when dealing with unexpected situations\n, • Strong attention to detail and good organisational skills\n, • The ability to work independently and use initiative during the night\n, • A discreet and professional approach when dealing with residents and their personal requirements\n, • Previous experience within a luxury residential, five-star hotel or premium environment is advantageous\n\n Salary & Benefits \n\n • £28,000-£30,000 per annum\n, • Permanent, full-time position\n, • 28 days' annual leave including bank holidays\n, • Company pension scheme\n, • Long-term career development opportunities\n, • Opportunity to work within a prestigious residential environment\n, • Professional and supportive working environment\n\n This is an ideal opportunity for an experienced Night Concierge, Night Porter or Night Front of House professional looking to move into a high-end residential environment and build a long-term career in luxury property.