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  • Customer Service Manager
    Customer Service Manager
    3 days ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Business Analyst
    Business Analyst
    2 months ago
    £32000–£39000 yearly
    Full-time
    Hayes

    Summary: Lexen Digital is seeking a Business Research Analyst who will deliver rigorous business research, insight and intelligence to support our strategic growth and service innovation. The successful candidate will work closely with our leadership team and consulting unit to identify market opportunities and business risks. Key Responsibilities: 1. Conduct primary and secondary research on industry trends, markets, competitors, customers and business models., 2. Analyse quantitative and qualitative data to produce actionable insights and strategic recommendations., 3. Prepare research reports, presentations and dashboards for senior stakeholders., 4. Monitor changes in technology, regulation or business environment and advise on implications for Lexen Digital., 5. Collaborate with cross-functional teams (e.g., digital solutions, consulting, sales) to integrate research findings into business planning. Essential Skills & Experience: 1. Master’s degree (or equivalent) in Business, Economics, Marketing, Social Sciences or related discipline., 2. Proven experience (1-2 years) in business research, market intelligence or strategic consultancy., 3. Strong analytical skills, comfortable working with data and interpreting it for decision-making., 4. Excellent written and verbal communication skills; ability to produce concise reports and charts., 5. Proficiency with tools such as Excel (including pivot tables, formulas), and preferably some exposure to BI/visualisation tools (Power BI, Tableau) or statistical software. Desirable Skills: 1. Experience in digital / IT services or technology-driven businesses., 2. Familiarity with competitive intelligence practices & business modelling., 3. Ability to work independently and take initiative in less defined research areas.

    Immediate start!
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  • Public Relations officer
    Public Relations officer
    2 months ago
    £42000–£43000 yearly
    Full-time
    Northwood

    Company overview: World Leisure Developments specialises in the development and international licensing of competitive social entertainment concepts. Our work combines creative design, strategic brand development, and partnership management to bring innovative leisure experiences to markets worldwide. With a growing presence across multiple regions, we collaborate with global partners to deliver high-quality, technology-driven entertainment brands that connect people through shared social experiences. Our first venue is currently under design, and we are preparing for an exciting global launch, including expansion into Greater China and other key international markets. Job description: We are now seeking a talented Public Relations Officer to support the company’s communication and brand-building efforts. The successful candidate will play a key role in enhancing the organisation’s visibility, strengthening relationships with stakeholders and partners, and ensuring consistent, high-quality messaging across all markets. This is an excellent opportunity for a communications professional who thrives in a creative, fast-evolving international environment. Responsibilities: • Work with senior colleagues to identify communication opportunities around strategy, brand, and international expansion, ensuring PR aligns with corporate goals., • Create and adapt written and visual content, including partnership proposals, brand updates, promotional materials, and social media campaigns for diverse audiences., • Build and maintain relationships with stakeholders—partners, licensors, venue operators, and community contacts—to strengthen the company’s global profile., • Support planning and delivery of promotional events, venue launches, and partnership showcases, ensuring consistent brand presentation., • Monitor public sentiment, competitor activity, and industry trends, providing insights to inform brand strategy and communications., • Serve as a cultural and linguistic bridge for international operations, leveraging Mandarin and cross-cultural understanding for Greater China and other markets., • Support communications in sensitive or high-profile situations, applying judgement, adaptability, and problem-solving to safeguard reputation. Skills and Qualifications • A Bachelor’s degree., • Minimum of 5 years’ professional experience., • Excellent written and verbal communication, with the ability to craft engaging content for diverse audiences., • Proven ability to build and maintain relationships with business partners, licensors, community representatives, and other key stakeholders., • Experience planning and executing promotional events, launches, or public-facing campaigns., • Ability to identify communication opportunities aligned with business strategy and brand objectives., • Familiarity with social media platforms and digital communication channels for audience engagement., • Strong cultural awareness; Mandarin language skills highly desirable for international operations., • Ability to monitor public sentiment, competitor activity, and industry trends, and translate insights into actionable recommendations., • Skilled in supporting communication during sensitive or high-profile situations, demonstrating sound judgement and problem-solving., • Strong project management, prioritisation, and multitasking abilities.

    No experience
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  • Architect
    Architect
    2 months ago
    £35000–£43000 yearly
    Full-time
    Harrow

    Location: London, United Kingdom Company: UK SMART DESIGN & BUILD LTD Job Type: Full-time | Permanent At UK SMART DESIGN & BUILD LTD, we design and deliver high-quality residential spaces that combine creativity, functionality, and sustainability. We are looking for a talented Architect who is passionate about turning great ideas into buildable, beautiful homes. As an Architect in our team, you will play a central role in the full project journey — from concept design through to on-site delivery. You’ll collaborate with designers, engineers, and construction professionals to bring client visions to life while ensuring compliance with building regulations and technical standards. This position is ideal for someone who enjoys both creative design and practical application, thrives in a collaborative environment, and wants to grow within a design-and-build company shaping the future of residential architecture in London. Key Responsibilities Develop creative, functional, and buildable design concepts for residential projects. Produce detailed architectural drawings, plans, and technical documentation using AutoCAD, Revit, and SketchUp. Work closely with clients to understand their needs, present design ideas, and incorporate feedback effectively. Coordinate with engineers, project managers, and the construction team to ensure seamless integration from design to completion. Conduct site visits to monitor progress, address design challenges, and ensure projects are delivered to specification. Stay up to date with UK building regulations, planning policies, and sustainable design practices. Contribute ideas to improve workflows, design quality, and overall project efficiency. Who We’re Looking For We’re seeking a creative, detail-oriented, and proactive Architect who can balance design flair with technical precision. The ideal candidate will have: A Bachelor’s or Master’s degree in Architecture (or a closely related field). Strong proficiency in AutoCAD, Revit, and SketchUp. A solid understanding of UK planning permissions, building regulations, and construction detailing. Excellent communication and presentation skills, both written and verbal. The ability to manage multiple projects and meet deadlines. A collaborative mindset and a passion for delivering high-quality design and construction outcomes. Why Join Us At UK SMART DESIGN & BUILD LTD, you’ll be part of a growing team that values innovation, teamwork, and continuous learning. You’ll gain exposure to every stage of the design and build process, develop both creative and technical expertise, and contribute to projects that make a real impact. If you’re an ambitious architect who wants to be part of a company that combines design excellence with construction know -how — this is the perfect opportunity to grow your career.

    Immediate start!
    No experience
    Easy apply