Regional Estates Operations Manager NW Greater Manchester
hace 3 días
Manchester
Government Property Profession Career Framework (Link) This role sits within the following: • Job Family Workplace & FM, • Core Role Workplace Management, • High level management of the supply chain, able to support negotiations and management or escalation of issues, engage in key decision making that has strategic consequences. Attend key supplier governance meetings as Regional lead utilizing management information to drive service delivery and performance., • Ensure that supply chain members deliver against relevant SLAs (e.g. H&S, compliance, operational etc.), escalating any failures against SLAs with the Supply Chain Management and Category Management team as required. Review of management information to identify improvement opportunities and trends., • Using Regional knowledge and insight, provide relevant information and advice to support Subject Matter Experts in Estates to meet the needs of the Customer, relating to strategic planning, compliance and policy to support positive customer service, • Ensures that all services support operational strategies, policies and procedures in line with operational, compliance and H&S requirements. Ensure portfolio is well managed and maintained across designated region, in partnership with the Supplier Partners., • Ensure plans and activities in your area of work reflect wider strategic priorities and are well communicated with senior leaders., • Influential in leading key stakeholders towards Commercial solutions that give a balance of optimal commercial performance whilst delivering on business strategy, • Drive innovation and service, process improvements across the portfolio (e.g. review of proactive and predictive maintenance opportunities and processes to ensure fit for purpose), • Maximize the functionality and productivity of direct reports, ensuring that they provide effective oversight of the supply chain through service delivery activities (e.g. undertaking audits, identifying H&S and compliance issues, checking risk assessments, review of work orders, assisting service issue resolution), deploying and utilizing subject matter expertise within the team to drive improvements at either site, regional or national level., • Regional lead role with regards to project planning, delivery and hand over across portfolio, working in partnership with Project Managers, actively building and maintaining a network of colleagues and contacts to achieve progress on shared objectives to meet the customer needs, • Ensure through direct reports that the project approval process is supported from an operational perspective, working closely with DWP Projects team. Effectively manage the Operational Delivery Team to ensure coordination of supplier partners during project delivery, mobilisation hand over for seamless transition to BAU., • Ensure, through liaison with SMEs, that there is an incident management process across designated portfolio and that there are appropriate procedures and processes in place to ensure remedial action. Effectively manage the Operational Delivery Team and the supplier partners to respond to crisis and incidents. Engage senior stakeholders as appropriate., • Be aware of allocated annual budgets and manage Estate portfolio within budget envelope, when making decisions be aware of impacts against financial forecasts and escalate as appropriate., • Support the embedded Cost Management team in validating and auditing estimates, application for payments and invoices where applicable., • Review and approve costs within Delegated Financial Authority, seeking savings and value for money at all times, ensure that Financial Accounting rules are being adhered to across the team, obtaining support from DWP Estates Cost Management team for respective service lines, • Senior escalation point for issues and complaints raised across the region and troubleshoot significant operations/service delivery issues, working in conjunction with the supply chain and escalating any resulting poor performance., • Provides Senior Regional stakeholder liaison, working closely with business and supply chain to deliver a high quality, efficient and cost effective service by considering a broad range of methods for delivery, exploring innovation and identifying service improvements through feedback from the wider team and through data insightsPerson specification Essential Skills, Knowledge & Experience • Solid experience within a property profession discipline., • Experience of building condition and performance, and related contract and clause management, • Interpretation and analysis of data to inform decision making, • Understanding and complying with Real Estate and related Statutory, Regulatory and Professional requirements, • Experienced in all levels of customer relationship management and stakeholder liaison, • Strong Commercial experience gained within a Property, Facilities Management or similar complex function within a large, matrix organisation, • Strong exposure to a wide range of CAPEX related projects and activities from design phase onwards, applying good commercial principles to multi-site CAPEX works delivery, • Influential in leading key stakeholders towards Commercial solutions that give a balance of optimal commercial performance whilst delivering on business strategy Desirable • Working towards AssocRICS with a preference if already held, or, • Working towards IWFM (Levels 4-5) with a preference if already heldBehaviours We'll assess you against these behaviours during the selection process: • Making Effective Decisions, • Leadership, • Communicating and Influencing, • Managing a Quality ServiceBenefits Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Location Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed Hybrid Working This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. STAGE 1 - APPLICATION & SIFT As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV. Your CV should be fairly short and just evidence very brief details of your work history and experience. Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage. Further details around what this will entail are listed on the application form. There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview. STAGE 2 - INTERVIEW All candidates who are successful at the sift stage will undertake a single virtual video interview. The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths. You will also be asked an additional question to validate your knowledge which will be measured against the essential criteria as specified in the vacancy. Currently the sift is scheduled to take place w/c 10th November 2025and interview dates w/c 24th November 2025. Interviews are scheduled to take place virtually and dates are subject to change. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 12months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own