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Position Overview We are seeking a dedicated and enthusiastic staff member to join our fish and chip shop team. This dual-role position involves both food preparation/cooking and customer service responsibilities. The ideal candidate will be passionate about delivering high-quality food and exceptional customer experiences in a fast-paced environment. Key Responsibilities Food Preparation & Cooking • Prepare and cook fresh fish (cod, haddock, plaice, etc.) using traditional battering and frying techniques, • Cook chips to perfection, ensuring consistent quality and proper cooking temperatures, • Prepare other menu items including pies, sausages, chicken, and mushy peas, • Maintain proper food storage and rotation procedures, • Monitor oil temperature and quality, changing when necessary, • Ensure all food safety and hygiene standards are met, • Clean and maintain cooking equipment and fryers Customer Service • Greet customers warmly and take orders accurately, • Provide recommendations and answer questions about menu items, • Operate cash register and handle payments (cash, card, contactless), • Wrap and package orders efficiently and attractively, • Maintain clean and organized serving area, • Handle customer complaints professionally and escalate when necessary, • Upsell additional items and promote daily specials General Duties • Maintain cleanliness of work areas, dining area, and equipment, • Stock supplies and ingredients as needed, • Follow health and safety regulations at all times, • Assist with opening and closing procedures, • Work collaboratively with team members during busy periods, • Maintain professional appearance and uniform standards Required Qualifications • Previous experience in food service or hospitality (preferred but not essential), • Basic food hygiene certificate (or willingness to obtain), • Strong customer service skills with a friendly, positive attitude, • Ability to work efficiently under pressure during peak hours, • Good communication skills and basic numeracy, • Physical ability to stand for extended periods and lift up to 25kg, • Flexibility to work evenings, weekends, and holidays Desirable Skills • Experience with traditional fish and chip preparation, • Knowledge of food safety regulations, • Cash handling experience, • Ability to work independently and as part of a team, • Problem-solving skills for busy service periods Working Conditions • Fast-paced kitchen and service environment, • Exposure to hot oil and cooking equipment, • Standing for extended periods, • Variable hours including evenings and weekends, • Uniform provided What We Offer • Competitive hourly wage, • Staff meals during shifts, • Training and development opportunities, • Friendly, supportive team environment, • Flexible scheduling where possible, • Opportunity for advancement within the business How to Apply Please submit your CV. Previous experience is valued but not essential – we’re willing to train the right candidate who shows enthusiasm and dedication.