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  • Head Waiter
    Head Waiter
    1 day ago
    £16.5 hourly
    Full-time
    London

    About us Chez Antoinette Victoria is a French Brasserie with a very much homemade cuisine, the food is based on organic, seasonal and fresh produce. Summary of role We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Waitress/Waiter to join our team. The right Waiter uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role. · To provide a quick and efficient service. · To provide a friendly, courteous, and professional service, always. · To demonstrate a high standard of personal appearance, always wearing clean and pressed white shirt changed daily or when necessary due to spillages or accidents and ensuring good personal hygiene. · To ensure the agreed standards of the front of house area’s layout, organization and presentation are always adhered to. · Meet and greet guests to their tables. · Present our menu and provide relevant information to our guests (food allergies, portions, various upselling and add-ons) whilst having complete knowledge of our food and beverage offerings. · To clear and reset tables after guests leave. · Inform guests about our specials and any dishes or drinks that we are currently promoting. · Up-sell in both food and beverages. · Take accurate food and drinks orders and communicate efficiently with the kitchen and managers. · Serve food and drink orders at the table whilst checking dishes and kitchenware for cleanliness and presentation, reporting any issues to the Manager in Charge or Line Manager. · Arrange table settings and always maintain a clean and tidy section. · Deliver bills and collect payments accurately. · Participate in team briefings, trainings (online or onsite) and have a keen interest in the daily life of the restaurant. · Follow all relevant Health and Safety regulations and policies. · Provide excellent customer service to guests. · Responsibility and accountability with regards to taking payments from guests, following the company guidelines and standards. Benefits • Cycle to work scheme, • Meals, • Company pension scheme, • Team events

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  • General Manager - New Opening, Italian Dining & Bar
    General Manager - New Opening, Italian Dining & Bar
    2 days ago
    £48000–£70000 yearly
    Full-time
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. Juno is a contemporary Italian restaurant and bar launching at Olympia, a space that blends the ease of neighbourhood dining with the energy of a West London destination. Rooted in simple, produce-led cooking, Juno's hospitality will be warm, generous and effortlessly stylish. It's a restaurant designed to feel both familiar and fresh, with a menu built around seasonal plates, handmade pasta, and a confident drinks programme anchored by spritzes, negronis, and a considered Italian wine list. Juno will attract a broad audience, including local West Londoners, early evening pre-theatre diners and weekend groups looking for a place that feels fun but refined; a balance of accessibility and aspiration. We are seeking an exceptional General Manager who brings both talent and heart to the role. Someone who is energised by creating elevated dining experiences in breathtaking surroundings, and who understands how to turn moments into memories for our guests. Our ideal candidate is an accomplished, confident leader commercially astute, guest-obsessed, and committed to operational excellence. They empower and inspire their teams, foster a culture of accountability and growth, and bring a commanding yet approachable presence to the floor. We are looking for a leader to embrace this brand and bring their team on a journey to deliver fun, elevated and exciting hospitality. The Role: As General Manager, you'll be at the forefront of Juno's success, driving operational and commercial excellence, leading a passionate team, and ensuring every guest leaves with a story to tell. Our General Managers are pro-active, engaging and accountable leaders in their businesses. Taking full ownership for the daily running and forward planning of their venues, people and P&L's. They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and commerciality in every aspect of their business. We Expect You To: Lead a large team in a fast-paced, premium venue, ensuring smooth and structured operations. Take full ownership – financials, people, compliance, and guest experience are yours to drive. Be disruptive – challenge the norm, ask questions, and push boundaries. Develop and empower your management team to lead with structure, confidence, and independence. Obsess over service standards – delivering nothing short of excellence. Coach, mentor, and inspire – with a big heart and a focus on people development. Be commercially courageous – making calculated decisions that drive success. Ensure safety – of your guests, your team, and your venue at all times. Maintain compliance – actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve – embrace challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Who You'll Be: An accomplished leader with a track record of driving excellence in elevated, food-focused venues, combining operational expertise with a passion for warm, approachable hospitality. Someone with strong business acumen – confident in managing financials, budgets, and targets. Extensive experience managing relationships and operational interfaces within major developments with a strong understanding of how large, multi-stakeholder estates function as well as maintaining relationships with Landlord & local authorities. A people-first mentality – you care deeply about your team's growth and well-being, championing an inclusive culture. Energy, passion, and resilience – you lead by example and thrive under pressure. A structured mindset – setting clear expectations and empowering your team. Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success. Have curiosity and courage in spades – always questioning, improving, and innovating. Fun! Doesn't take themselves too seriously and understands that hospitality is all about personality & heart. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Great bonus potential Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows Company awards and events Sickness & Compassionate Pay Trips award...Think Wine trips to Portugal and Ski Trips to France Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Bookkeeper
    Bookkeeper
    3 days ago
    £33000–£35000 yearly
    Full-time
    London

    Rossella is an award-winning, family-run Italian restaurant with locations in Kentish Town and Muswell Hill. Alongside our busy restaurants, we also operate a growing online deli & takeaway, delivery business. As our business continues to grow, we’re looking for an experienced and highly organised Senior Bookkeeper / Finance Administrator to join our team. This is a fantastic opportunity to join a stable, growing family business. Our current bookkeeper is retiring after many years with us, so you’ll benefit from a structured handover and several months of training before taking full ownership of the role. The Role You will be responsible for the day-to-day bookkeeping and finance administration across both restaurant locations. Key Responsibilities • Manage the day-to-day bookkeeping across our two restaurants., • Process supplier invoices, payments and bank reconciliations using Xero and Dext., • Prepare and process payroll, pensions and employee finance administration., • Reconcile daily sales, cash, card and delivery platform takings., • Prepare weekly and monthly financial reports for the directors., • Assist with VAT preparation and work closely with our external accountant., • Support staff onboarding and general business administration., • Help improve financial systems and processes as the business continues to grow. Essential Requirements • Minimum 3 years’ bookkeeping experience., • Strong working knowledge of Xero., • Experience processing payroll., • Confident using Microsoft Excel., • Excellent attention to detail and organisational skills., • Strong communication skills., • Ability to work independently and manage multiple priorities. Desirable • Hospitality experience., • Experience using Dext., • Experience using Lightspeed POS., • Experience using Shopify., • Experience using OpenTable. What We Offer • Competitive salary of £33,000–£35,000, depending on experience., • A structured handover with our current bookkeeper., • Long-term career progression within a growing business., • A supportive, friendly family-run working environment., • Staff discount across both Rossella locations., • Company pension., • Paid holiday.

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  • Luxury Sales Associate - Cigar Shop
    Luxury Sales Associate - Cigar Shop
    17 days ago
    £30000–£32000 yearly
    Full-time
    London

    Job Summary We are seeking a polished and enthusiastic Luxury Sales Assistant to join our prestigious cigar shop in West London. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer service. This role involves engaging with diverse clientele, promoting our premium products, and creating a welcoming shopping environment. The successful applicant will be organised, proactive, and adept at upselling to maximise sales opportunities while maintaining the highest standards of professionalism and product knowledge. Responsibilities • Greet customers warmly and provide personalised assistance with their selections of cigars and accessories, • Offer expert advice on product features, flavours, and pairing options to enhance customer experience, • Manage social media accounts by creating engaging content to promote the shop’s offerings and events, • Utilise strong communication skills to build rapport with clients and foster repeat business, • Upsell complementary products and exclusive items to maximise sales potential, • Maintain organised merchandising displays that reflect the shop’s luxury branding standards, • Handle transactions accurately using the point-of-sale system, ensuring proper cash handling and record keeping, • Assist in stock management, including inventory checks and replenishment of display items, • Manage phone enquiries professionally, providing information about products and services Experience • Previous experience in luxury retail or high-end customer service environments is preferred., • Knowledge or interest in Cigars is essential, • Proven social media management skills to effectively promote the shop’s brand online, • Strong organisational skills with attention to detail in merchandising and stock control, • Excellent communication skills, including phone etiquette and active listening capabilities, • Ability to perform basic maths accurately for transactions and stock management purposes, • Effective time management skills to prioritise tasks during busy periods, • Experience in upselling techniques to enhance sales performance This role offers an exciting opportunity to be part of a distinguished retail environment where professionalism, product expertise, and exceptional service are valued above all.

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  • General Manager
    General Manager
    26 days ago
    £40000–£50000 yearly
    Full-time
    London

    Are you an experienced, driven, and passionate General Manager looking to lead a thriving pub? Whelans Pubs is seeking a hands-on leader who excels in fast-paced hospitality, is dedicated to delivering exceptional guest experiences, and committed to building high-performing teams. As General Manager, you will fully own your business, driving sales, profitability, and operational standards, while fostering a welcoming atmosphere for every guest. You'll be an energetic, visible leader, setting high standards and inspiring your team daily. Commercially aware and passionate about hospitality, you'll confidently make decisions and be motivated by creating pubs guests love to visit. Key Responsibilities • Leadership, • Lead, inspire, and develop your management and bar teams., • Recruit, train, and retain exceptional team members., • Create a positive, motivated, and accountable working culture., • Conduct regular team meetings, coaching sessions, and performance reviews., • Manage staffing levels and rotas in line with business needs., • Commercial Performance, • Take full responsibility for achieving weekly and monthly sales targets., • Drive wet sales, food sales, and overall profitability., • Maximise opportunities through events, entertainment, and seasonal promotions., • Monitor labour costs, GP margins, and controllable expenses., • Analyse business performance and implement action plans to improve results., • Customer Experience, • Deliver exceptional customer service standards every day., • Resolve customer complaints professionally and efficiently., • Build strong relationships with regular guests and the local community., • Maintain consistently high review scores across online platforms., • Operations, • Ensure the venue is presented to the highest standards at all times., • Maintain excellent cleanliness throughout both front and back of house areas., • Ensure full compliance with all company operating procedures., • Complete daily, weekly, and monthly compliance checks diligently., • Financial Control, • Manage cash handling procedures accurately., • Complete precise banking and financial reporting., • Control stock effectively through regular stock takes and ordering., • Investigate and minimise stock losses and wastage., • Maintain strong cost controls across all aspects of the business., • Compliance, • Ensure full compliance with: Licensing legislation, Health & Safety, Food Safety, Fire Safety, Employment legislation, Challenge 25 procedures, and Company policies., • Marketing & Business Development, • Drive local marketing initiatives to increase visibility., • Promote live sport, entertainment, and food offers., • Ensure social media channels are regularly updated with high-quality content., • Build relationships with local businesses, charities, and community groups., • Identify opportunities to increase footfall and revenue. What We’re Looking For • Essential, • Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar environment., • Strong leadership and people management skills., • Commercially focused with a proven track record of sales growth., • Excellent financial understanding, including labour and Gross Profit (GP) control., • Personal Licence holder (or willing to obtain one)., • Strong understanding of licensing and regulatory compliance., • Exceptional communication skills, both written and verbal., • Excellent organisational ability and attention to detail., • Flexible to work evenings, weekends, and bank holidays as required., • Desirable, • Experience managing food operations., • Experience delivering live entertainment and sporting events., • Cellar management knowledge., • First Aid qualification., • Level 2 Food Safety certification. Key Performance Indicators (KPIs) • Sales growth, • Profitability, • Labour percentage, • Gross Profit performance, • Stock variance, • Wage control, • Customer satisfaction, • Mystery visit results, • Audit compliance, • Team retention, • Employee engagement, • Online review scores, • Health & Safety compliance, • Licensing compliance What We Offer • Competitive salary, • Performance-related bonus scheme, • Clear career progression opportunities, • Ongoing training and professional development, • Company pension scheme, • Employee discounts, • Company social events, • Supportive Operations Team, • Recognition and reward programmes Our Values • People – Investing in our teams and creating opportunities for success., • Standards – Delivering excellence in everything we do., • Fun – Creating memorable experiences for our guests and our teams. If you’re ready to take ownership of a successful pub and build an exceptional business, we’d love to hear from you.

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  • Social Media Assistant
    Social Media Assistant
    1 month ago
    £25000–£29000 yearly
    Full-time
    Bloomsbury, Camden

    We are looking for a creative and proactive Social Media & Marketing Assistant to support the growth of our café, Bex Coffee Shop. This role is ideal for someone passionate about food, photography, and digital storytelling, who can confidently manage social media platforms and help build an engaging online presence. Key Responsibilities: • Manage and grow our Instagram account (posts, reels, stories, engagement), • Create and edit content for TikTok, including short-form video ideas and trends, • Monitor and respond to Google reviews, encouraging positive customer feedback, • Develop creative campaign ideas and promotional video concepts, • Run and manage basic social media advertising (Instagram/Facebook ads), • Capture high-quality photos and videos of in-house bakery and café products, • Assist with in-store promotional materials, including designing and distributing flyers if needed, • Support day-to-day marketing activities to increase customer engagement and sales Requirements: • Experience with Instagram, TikTok, and basic digital marketing tools, • Strong visual sense and content creation skills (photo/video editing preferred), • Creative mindset with the ability to generate fresh ideas, • Good communication skills and customer-focused attitude, • Ability to work independently and take initiative, • Willingness to work 5 days per week What We Offer: • A creative and dynamic working environment in a growing café brand, • Freedom to develop and test your own content ideas, • Hands-on experience in food branding and local marketing, • Opportunity to directly influence the growth of the business

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  • Content Creator
    Content Creator
    1 month ago
    £14–£16 hourly
    Part-time
    London

    Job Title: Content Creator (Part-time) Location: London (on-site at East West Pizza, Tufnell Park & Shoreditch) Hours: 2 days per week (Wednesdays & Fridays) Pay: £14–£16 per hour dependant on experience Reports to: Marketing Manager Start date: ASAP About East West East West are the original pizza pioneers in London. Where classic Italian cuisine meets bold Indian flavours, you’ll find handcrafted pizzas and small plates inspired by the fusion of both East and West traditions - combining comfort with creativity. Unlike your usual pizzerias, East West strives to go above and beyond, bringing our community fresh and innovative dishes in an inclusive, community-driven dining experience. Founded by Devinder Singh in Tufnell Park in 2020, East West went on to win the BBC’s Best Takeaway award in 2021 and in 2026 opened their second branch, now in Shoreditch. This is an exciting time for East West as we grow as a business and we’re looking for someone motivated and ambitious to join us and support in this growth. About the Role East West is looking for a creative and reliable Content Creator to join our team on a part-time basis. This role is perfect for someone who loves food, social media, and storytelling, and is eager to bring a vibrant brand to life online. Working closely with both the Marketing Manager and Founder, you’ll be responsible for capturing and creating engaging content that showcases our food, kitchen experiments, the brand journey and our community. Key Responsibilities • Create high-quality video and photo content for social media platforms (Instagram and TikTok), • Film and edit short-form video content (e.g. reels, behind-the-scenes, trending formats), • Capture in-store experiences, menu items, staff moments, and customer interactions, • Assist in planning and executing content ideas aligned with marketing campaigns and the content calendar, • Schedule and post content as directed by the Marketing Manager, • Monitor basic performance metrics (engagement, views) and suggest improvements, • Stay up to date with social media trends and apply them creatively to the brand Requirements • Experience creating content for social media (personal or professional), • Strong photography and videography skills (mobile-based is fine), • Basic editing skills using apps like CapCut, Adobe Premiere, or similar, • A good eye for branding, aesthetics, and storytelling, • Reliable, punctual, and able to work independently, • Interest in food, hospitality, or lifestyle content is a plus Desirable Skills • Experience managing social media accounts for a brand, • Knowledge of current TikTok and Instagram trends, • Basic copywriting skills for captions and posts What We Offer • Creative freedom to bring ideas to life, • A fun, fast-paced working environment, • Opportunity to build a strong portfolio in the food and hospitality industry, • Opportunity to develop into a full-time role, • Free pizza with every shift, • 30% off for friends and family dining in the restaurant How to Apply Please send your CV along with examples of your work (portfolio or social media links) to be considered.

    Immediate start!
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